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5 Educators providing Secretary courses in Leicester

John Dunford Consulting

john dunford consulting

Tur Langton

Sir John Dunford During his 50-year career in education, John Dunford has held a wide range of roles. These were outlined in the introduction to his book, ‘The School Leadership Journey’, published in November 2016 by John Catt. http://www.johncattbookshop.com/the-school-leadership-journey John was general secretary of the Association of School and College Leaders (formerly the Secondary Heads Association) from 1998 to 2010. Prior to that, he was a member of the leadership team of three secondary schools in the north-east of England from 1974 to 1998, including 16 years as head of Durham Johnston Comprehensive School, an 11-18 school with 1500 pupils. John was a member of the Councils of Durham and Nottingham Universities for 11 and 6 years respectively and was a member of the Local Government Association’s Commission on the Organisation of the School Year. He was chair of Whole Education from 2010 to 2019, the Chartered Institute of Educational Assessors from 2011 to 2014 and of the charity Step Together Volunteering from 2010 to 2018. He served on the board of trustees of Teach First and the advisory board of Future Leaders from the inception of those organisations and was a member of the governing council of the National College for School Leadership. John was the government’s National Pupil Premium Champion from 2013 to 2015, an independent role in which he worked with schools, trusts, teaching schools and local authorities on the effective use of the pupil premium to raise the educational achievement of disadvantaged pupils, reporting back to the Department for Education on issues raised by school leaders and teachers. John is a trustee of the Learn Academies Trust in south Leicestershire.

Courses matching "Secretary"

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Professional administrator (In-House)

By The In House Training Company

Today's administrative professional needs flexibility and a broad portfolio of skills including self-motivation, assertiveness, and the ability to deal with difficult people. You will benefit from this course if you are an administrator, medical/legal secretary or PA, who wants to enhance your administrative support skills, as well as evaluating your existing techniques. This course will help you identify: your areas of strength and your areas for improvement in the work environment ways to accept new challenges and responsibilities with confidence what motivates you at work techniques to improve your planning and time management ways of improving your influencing and assertiveness skills your preferred working style (and relate it to your interaction with others) ways of using your initiative how to deal with challenging people, using recognised communication methods The course will help you develop a flexible set of skills that will allow you to succeed at work, no matter what the day throws at you. It will help you communicate effectively with a diverse range of colleagues and others with tact and diplomacy. And, finally, it will help you provide the administrative support that is essential for the smooth running of your area and of the organisation as a whole. 1 Introduction Overview Introductions Individual objectives 2 What exactly is your role? Before looking at new skills and techniques, where are you now? Do you have the skills, knowledge and attitude required to be an exceptional administrator? Understand your job criteria Identifying your strengths and areas for development Activity - skills analysis Activity - action plan 3 Building trust How can you build trust? Understanding the links between reliability, consistency and trust What is required to deliver efficient service? Activity: efficient service requirements of the professional administrator 4 Working styles Identifying your working style preference Understanding the importance of a flexible approach Identifying areas of improvement to become a more effective team member Activity: Questionnaire (completing, scoring and charting) Activity: drawbacks of my style Developing your working style 5 Assertiveness Understand the differences between behaviours Activity: Definition and characteristics of assertive / aggressive / passive behaviour Activity: Identifying different behaviours Understanding how to be more assertive How to use assertiveness techniques How to ask for feedback Activity: Making requests assertively Activity: Refusing requests assertively 6 Time management The importance of planning for success The importance of managing interruptions The importance of having clear purpose Time management best practices Activity: How do you plan your time? What prevents you improving your time management? How will you recognise success? 7 Prioritisation How to prioritise work to meet deadlines The prioritisation matrix Activity: Post it! 8 Dealing with interruptions The impact interruptions have on productivity How to manage interruptions Activity: What interruptions do you experience? What tactics can be employed to reduce these interruptions? 9 Close Open forum Summary Action planning

Professional administrator (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry