Customer satisfaction and loyalty are the most important factors in creating long-term business growth. Discover how to get quality feedback and how to work through criticism. Objectives of many customer satisfaction surveys look to measure three core indexes: satisfaction, loyalty, and value. Learning Objectives Describe how to get quality customer feedback, Respond appropriately to customer criticism, Explain how to "Take the HEAT" in difficult situations, Implement one question to grow your business Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Understand the five C's for diamond-grade email etiquette. These include content, concise, clarity, color and carat. Identify the top ten spam filter mistakes to ensure successful delivery, avoid complaints, and improve response. Discover the ten power words to improve customer response rates. Learning Objectives Identify the Five C's to email etiquette, List the top ten words to avoid spam filters, Apply the top ten 10 power words to improve your response rate Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Your professional image should reflect not only your business's social norms, but also allow you the freedom to express yourself as a person. Understand the five professional image strategies and what makes each one unique. Discover how a professional image also includes good grooming, upright posture, being punctual, word articulation, effective listening, reliability, responsiveness, respect, and courteousness. Learning Objectives Explain the importance of projecting a professional image, Implement five strategies for professional dressing, Demonstrate behaviors and characteristics of professionalism Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Implement areas that could use improvement, based on your service assessment. Courteous behavior determines how customers perceive the quality of your goods and services. Understand how to apply the customer care courtesy model that includes being right, ready, recommending solutions, and resolving problems. Discover how you can go beyond the basics of courtesy behaviors. Learning Objectives Complete a courtesy self-assessment, Explain the impact of courtesy on your bottom line, Implement a powerful Customer Care Courtesy Model Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Delve deep into the dynamic world of product management with the course 'Product Management for Maximum Sales: Boosting Business Success'. In a realm where success is defined by the mastery of market trends, understanding your product, and carving its journey meticulously, this course becomes the beacon of knowledge. From inception to marketing, from pricing to branding, unravel the intricacies of product management that ensures not only maximum sales but also unparalleled business success. Learning Outcomes Understand the fundamental concepts of product management and its impact on businesses. Recognise the stages of the product life cycle and strategise accordingly for each phase. Develop, plan, and strategise new products ensuring they align with business goals. Acquire skills in financial analysis, channel management, and legalities in product management. Grasp the essence of product pricing, marketing, and brand building to amplify sales. Why buy this Product Management for Maximum Sales: Boosting Business Success? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Product Management for Maximum Sales: Boosting Business Success there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Product Management for Maximum Sales: Boosting Business Success for? Entrepreneurs looking to elevate their product-centric business model. Marketers aiming to deepen their knowledge in product strategies and brand building. Business students eager to equip themselves with comprehensive product management insights. Managers overseeing product lines and keen on refining their approach for optimum results. Aspiring product managers yearning for a holistic grasp of the subject. Prerequisites This Product Management for Maximum Sales: Boosting Business Success does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Product Management for Maximum Sales: Boosting Business Success was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Product Manager: £40,000 - £70,000 Brand Manager: £35,000 - £60,000 Product Marketing Manager: £45,000 - £75,000 Channel Manager: £50,000 - £80,000 Product Development Manager: £55,000 - £85,000 Product Strategist: £60,000 - £90,000. Course Curriculum Module 01: Product Management and Its Role Product Management and Its Role 00:10:00 Module 02: Classification of Products Classification of Products 00:14:00 Module 03: Product Life Cycle Product Life Cycle3 00:11:00 Module 04: Developing New Products Developing New Products 00:14:00 Module 05: Creating a Product Plan Creating a Product Plan 00:14:00 Module 06: Developing a Product Strategy Developing a Product Strategy 00:20:00 Module 07: Product Roadmap Product Roadmap 00:19:00 Module 08: Product Pricing Product Pricing 00:13:00 Module 09: Product Marketing Product Marketing 00:21:00 Module 10: Financial Analysis and Channel Management Financial Analysis and Channel Management 00:25:00 Module 11: Product Line and Brand Building Product Line and Brand Building 00:15:00 Module 12: Legal Aspects of Product Management Legal Aspects of Product Management 00:16:00
Visual Merchandising, a thriving sector in the UK, boasts immense opportunities. With the retail industry constantly evolving, businesses increasingly seek skilled professionals to enhance in-store experiences and boost sales. In the UK, experienced Visual Merchandisers can earn competitive salaries, often exceeding £30,000 per year, with further growth potential. The Visual Merchandising future appears promising, especially as e-commerce continues to drive demand for compelling physical retail spaces. In fact, the British Retail Consortium reports that 81% of shoppers in the UK still prefer to purchase in-store. This Visual Merchandising course equips you with the expertise needed to capitalise on this trend. Visual Merchandising 6-in-1 Bundle Course 01: Visual Merchandising Course 02: Retail Merchandiser Course Course 03: Product Management Consultant Course 04: Facilities Manager Course Course 05: Logistics Manager Course 06: Sales Program Manager Why would you choose the Visual Merchandising course from Compliance Central: Lifetime access to Visual Merchandising course materials Full tutor support is available from Monday to Friday with the Visual Merchandising course Learn Visual Merchandising skills at your own pace from the comfort of your home Gain a complete understanding of Visual Merchandising course Accessible, informative Visual Merchandising learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Visual Merchandising Study Visual Merchandising in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Visual Merchandising Course Curriculum Breakdown of the Visual Merchandising Course Introduction to Visual Merchandising Store Layouts Exterior Design In-Store Design Mannequins in Visual Merchandising Display Fixtures The Role of a Visual Merchandiser Challenges of Modern Visual Merchandising Curriculum Breakdown of the Retail Merchandiser Course Introduction to Retail Management Retail Strategy Store Layouts Exterior Design In-Store Design Display Fixtures Retail Buying and Merchandising Retail Pricing Retail Psychology Importance of Consumer Behaviour The Importance of Communicating with Customers Taking Trends and Targeting Customers Effectively The Sales Process and Dealing with Customers at the Checkout Consumer Rights Act CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Visual Merchandising course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Visual Merchandising. It is also great for professionals who are already working in Visual Merchandising and want to get promoted at work. Requirements To enrol in this Visual Merchandising course, all you need is a basic understanding of the English Language and an internet connection. Career path Retail Merchandiser: £20,000 to £40,000 per year Visual Merchandiser: £18,000 to £35,000 per year Sales Manager: £25,000 to £60,000 per year Category Manager: £30,000 to £70,000 per year E-commerce Merchandiser: £25,000 to £45,000 per year Retail Operations Manager: £30,000 to £60,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included 6 CPD Accredited PDF Certificates for Free CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate for £9.99 each Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each
This course explores the English legal and regulatory landscape of the sales of goods and the principles on which law practitioners draft and negotiate these contracts. The course introduces some fundamental concepts relating to the rights and obligations of buyers and sellers in sales contracts. It reflects on the remedies offered to the buyer and seller in case of breach of contract while exploring relevant elements of internationality, including the International Commercial Terms of The International Chamber of Commerce.After the successful completion of this course, the learner will be able to; Identify the UK domestic legislative framework of international sales contracts. Understand the construction of contracts of sales of goods and products in English law. Determine the rights and obligations of buyer and seller in international sales contracts. Reflect on the remedies offered to the buyer and seller in case of breach of contract. Identify international rules influencing the UK legal framework of International sales contracts. Understand the different types and effects of incoterms rules. This course explores the English legal and regulatory landscape of the sales of goods and the principles on which law practitioners draft and negotiate these contracts. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Introduction to International Sales of Goods Governed by English Law QUIZ: Introduction To International Sales Of Goods Governed By English Law Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. Legal advisors. Law practitioners. Contract specialists. Legal officers. Contract managers. Business developers. Trade advisors. Trade compliance officers. Law lecturers. Business lecturers. Legal and business researchers. Average Completion Time 2 Weeks Accreditation 1 CPD Hour Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
The Primacy Effect influences lasting impressions, determining the quality of the relationship in the future. Moments of Truth are 'touch points' in time that a customer evaluates when giving you a service 'score.' Understand the ten tips for great greetings and introductions. Choose your opening words wisely and we will show you how to balance professionalism with 'personalism.' Learning Objectives Explain the Primary Effect's influence on first impressions, Apply 10 tips for great greetings, Identify how to use name tags and professional greeters when appropriate, Implement effective greeting words choices Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Abilities to Succeed at Selling Certification For some organizations, a viable outreach group is critical to their general achievement. Be that as it may, numerous individuals are not exactly sure what sort of abilities salesmen need to bring a deal to a close. In opposition to prevalent thinking, selling is anything but a straightforward work - it is a control that requests a bunch of explicit capabilities joined with a vigorous character. In this course, you will find out about the center abilities that are fundamental for any sales rep, any place they are in their vocation. These abilities are fundamental for any individual who needs to recognize a client's necessities, offer them the correct item or administration, and close the deal. At last, effective selling boils down to exceptional relational abilities, item information and determination. You Will Learn: The main 10 abilities each salesman needs to succeed and why achievement in deals is dependent upon a fundamental information on human brain research The most effective method to rapidly assemble a relationship with the customer that will encourage a feeling of trust and shared collaboration Why it is imperative to take a genuine stock of your shortcomings, how to gain from your mix-ups and how to look for help from an expert guide Advantages of Taking This Course: You will realize why explicit abilities are attached to accomplishment in deals based positions and why deals is anything but a feasible vocation choice for everybody You will figure out how to create abilities that will augment your odds of making a deal, in this manner expanding your organization's benefits You will figure out how to survey your own abilities and adopt a proactive strategy to improving your way to deal with the selling interaction
Words can make or break or break a good first impression. Choose them carefully. Discover why it is important to use positive language, expressing what you can do, not what you can't. Understand how to be specific in your written and spoken communication and how to end your sentences appropriately. Be careful how you express yourself. You may not be preventing wars, but one word can save or lose a valued customer! Learning Objectives Explain the power of words used in business, Choose appropriate, more powerful word choices, Edit writing to use less words for more impact Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams