112 Retail courses in Cardiff delivered Live Online

This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.

Customer care, customer service, Moccasin Approach,

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Motorsport is as much a business as it is a sport. Our new master’s programme will provide students with a broad range of modules which examine the national and international aspects of the industry from a commercial perspective. From governance, structure and international sports law, through to the importance and interdependence of commercial rights holders, promoters, manufacturer, teams, sponsors and the role played by the media, this course is aimed at enhancing the professional and career prospects of those with an aspiration of working within this exciting and challenging global industry. Our programme will help you to develop as professionals with a strong grounding in ethics and a clear sense of how motorsport relates to various cultures, stakeholders and the sectors it interacts with.

Course Overview The Food Safety and Hygiene Level 2 course is designed to equip learners with a strong understanding of the key principles underpinning food hygiene and safety in the UK. Covering essential topics such as microbiological hazards, legislation, allergen control, and hygiene practices, this course prepares learners to contribute effectively to safe food handling environments. Whether you're working in catering, hospitality, retail, or food production, the knowledge gained through this course helps ensure food is handled in compliance with UK standards. By the end of the course, learners will be confident in identifying hazards, understanding legal responsibilities, and maintaining hygienic practices within food premises. It also includes timely guidance for adapting food businesses during COVID-19, supporting learners in meeting current industry expectations. Course Description This CPD-accredited course explores the foundations of food safety and hygiene, including a detailed look into food legislation, storage, preparation, and cleaning protocols. Learners will gain insights into the causes of foodborne illnesses, methods to prevent cross-contamination, and best practices for managing allergenic, chemical, and physical hazards. The course also highlights the importance of personal hygiene, structural cleanliness, and effective waste control within food premises. A dedicated module addresses how food businesses can operate safely during and after the COVID-19 pandemic. Designed to support learners in understanding their responsibilities under food law, this course promotes awareness and compliance in diverse food-handling settings, from small catering units to large-scale food operations. Course Modules Module 01: Food Safety Legislation Module 02: Microbiological Hazards Module 03: Physical, Chemical and Allergenic Hazards Module 04: Food Storage Module 05: Food Preparation Module 06: Personal Hygiene Module 07: Food Premises Design and Cleaning Schedules Module 08: Further Information Module 09: Reopening and Adapting Your Food Business During COVID-19 (See full curriculum) Who is this course for? Individuals seeking to meet UK food safety training requirements. Professionals aiming to develop their food safety knowledge for supervisory or compliance roles. Beginners with an interest in food hygiene and regulatory standards. Business owners and managers in catering, hospitality, or food production. Career Path Food Safety Officer Catering Assistant Kitchen Supervisor Restaurant or Café Manager Food Retail Worker Compliance Assistant in Food Manufacturing

For the Postgraduate Diploma (PG Dip.) you will study the four modules (60 credits) from the Postgraduate Certificate (PG Cert.) plus an additional three modules (60 credits) from the MA Business of Motorsport Master’s Degree. N.B. The Postgraduate Diploma (PG Dip.) does not include the Executive Project (Dissertation) the final module of the MA.

Fashion Law Course Overview This Fashion Law course offers a comprehensive exploration of the legal principles and frameworks shaping the fashion industry. Learners will gain insight into essential areas such as intellectual property rights, brand protection, retail regulations, counterfeiting, and ethical practices including sustainability. The course equips individuals with the knowledge to navigate complex legal challenges faced by fashion businesses, designers, and retailers. By the end, learners will understand how fashion law intersects with business law and how it protects creativity and commerce in a dynamic global market. This course is valuable for anyone interested in the legal aspects influencing fashion, helping them to make informed decisions, safeguard brand identity, and foster ethical practices within the industry. Course Description This course delves into the key legal topics relevant to the fashion sector, starting with an introduction to fashion law and its role within broader business law contexts. It covers retailing regulations, detailed analysis of intellectual property rights with a two-part focus on brand protection, and the impact of counterfeiting on the industry. Brand licensing is also examined as a strategic business tool. Additionally, the course addresses contemporary issues such as ethics, sustainability, and the rise of green fashion, reflecting the industry's growing environmental concerns. Learners will develop a thorough understanding of legal frameworks and gain skills to assess legal risks, protect intellectual property, and contribute to responsible fashion business practices. Fashion Law Curriculum Module 01: Introduction to Fashion Law Module 02: Fashion Law as Business Law Module 03: Retailing Module 04: Intellectual Property Rights: Brand Protection Part-I Module 05: Intellectual Property Rights: Brand Protection Part-II Module 06: Counterfeiting Module 07: Brand Licensing Module 08: Ethics, Sustainability and Green Fashion (See full curriculum) Who is this course for? Individuals seeking to understand legal issues in the fashion industry. Professionals aiming to enhance their knowledge of fashion business law. Beginners with an interest in fashion, law, and intellectual property. Entrepreneurs and brand managers in the fashion sector. Career Path Fashion Legal Consultant Brand Protection Specialist Intellectual Property Advisor for Fashion Businesses Retail Compliance Officer Ethical Fashion Coordinator Brand Licensing Manager

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service 2 - Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction 3 - Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers 4 - Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening 5 - Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices 6 - Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues 7 - Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

E-Commerce: Complete Guide to Income Mastery Course Overview This comprehensive course offers a detailed guide to mastering income generation through e-commerce. It covers all essential aspects, from setting up an online store to implementing effective marketing strategies that increase sales and customer engagement. Learners will gain insight into choosing profitable niches, optimising product listings, and driving targeted traffic. The course also addresses advanced topics such as email marketing, social media advertising, and loyalty programmes to boost revenue streams. By the end of this course, participants will have a solid understanding of how to create, manage, and grow a successful e-commerce business, equipping them with the knowledge to generate sustainable online income. Course Description "E-Commerce: Complete Guide to Income Mastery" delves into the key components required to succeed in the competitive world of online retail. The curriculum explores foundational topics such as selecting the right niche and business model, alongside marketing tactics including social media campaigns and Facebook ad funnels. Learners will explore product video creation best practices and discover how to build customer loyalty through targeted programmes. The course also examines common pitfalls to avoid and introduces virtual assistant opportunities within the e-commerce sector. Designed for all levels, it provides a clear pathway to develop strategic skills for launching and scaling an online store, ensuring learners are prepared to maximise income potential in the evolving digital marketplace. E-Commerce: Complete Guide to Income Mastery Curriculum Module 01: Ecommerce Income Mastery – Overview Module 02: How to sell online step by step Module 03: Best Ecommerce Marketing Strategies Module 04: Hot Selling Ecommerce Business Ideas Module 05: Best Ecommerce Tips For Success Module 06: Best Dropshipping Product Categories to Sell Module 07: How to find the right eCommerce niche and start selling Module 08: How to drive traffic to your online store Module 09: Best Practices for highly effective eCommerce Product Videos Module 10: How to be a Virtual Assistant and start making income Module 11: Best eCommerce email marketing campaigns for higher engagement Module 12: Setting up an eCommerce loyalty program for more revenue Module 13: How to set up a Facebook ad funnel for e-commerce products Module 14: How to boost e-commerce sales using Instagram Module 15: Critical mistakes eCommerce store owners should avoid (See full curriculum) Who is this course for? Individuals seeking to build a sustainable income through e-commerce. Professionals aiming to enhance their digital marketing and sales skills. Beginners with an interest in starting an online retail business. Entrepreneurs looking to explore dropshipping and niche markets. Career Path E-commerce Store Owner Digital Marketing Specialist Social Media Manager Virtual Assistant in E-commerce Online Sales Consultant Dropshipping Business Manager

Business Development Course Overview This Business Development course provides a comprehensive foundation in key areas essential for driving organisational growth and operational excellence. Learners will explore critical topics such as succession planning, process and supply chain management, strategic analysis, and effective communication. The course equips participants with the skills needed to manage projects, lead teams, and optimise retail pricing and procurement strategies. Through a focus on developing negotiation, marketing, and conflict management skills, learners will gain the confidence to represent their organisation effectively and make informed decisions. By the end of this course, participants will be prepared to contribute strategically to business growth, operational planning, and risk management, enhancing their professional capabilities and career prospects. Course Description This detailed course covers a wide spectrum of business development areas designed to enhance learners’ understanding of how to grow and sustain a successful organisation. Topics include planning and forecasting operations, supply chain oversight, quality management, and project coordination. Participants will delve into strategic product scope, analysis, and multi-channel selling techniques, alongside essential soft skills such as negotiation, communication, and business etiquette. The learning experience emphasises the development of management competencies, talent and time management, and approaches to conflict resolution. Learners will also engage with modules on marketing fundamentals and risk management, ensuring a well-rounded grasp of business dynamics. This course is ideal for those wishing to elevate their strategic thinking and leadership skills within diverse professional environments. Business Development Curriculum Module 01: Business Development and Succession Planning Module 02: Process Management Module 03: Supply Chain Management Module 04: Planning & Forecasting Operations Module 05: Procurement & Purchasing Management Module 06: Project Management Module 07: Retail Pricing Module 08: Business Analysis Planning and Monitoring Module 09: Strategic Analysis and Product Scope Module 10: Quality Management Module 11: Management Skills for Leading Your Team Module 12: Selling in Multiple Channels Module 13: Representing Your Boss and Company Module 14: Preparing for Brainstorming Module 15: Generating Solutions (I) Module 16: Generating Solutions (II) Module 17: Analyzing Solutions Module 18: Selecting a Solution Module 19: Negotiation Techniques Module 20: Communication Skills Module 21: Skills of an Effective Administrator Module 22: What is Marketing? Module 23: Common Marketing Types (I) Module 24: Common Marketing Types (II) Module 25: Conflict Management Module 26: Talent Management Module 27: Time Management Module 28: Managing Risk and Recovery Module 29: Business Etiquette (See full curriculum) Who Is This Course For? Individuals seeking to enhance their business growth and development skills. Professionals aiming to progress into leadership or management roles. Beginners with an interest in business operations and strategic planning. Team leaders and administrators looking to improve communication and negotiation skills. Career Path Business Development Manager Project Coordinator Supply Chain Analyst Procurement Officer Marketing Executive Operations Manager Sales Manager Team Leader or Supervisor