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10 QLS Endorsed Courses for Customer Service Manager | 10 QLS Endorsed Certificates Included | Life Time Access

10 QLS Endorsed Courses for Counselling Complete | 10 Endorsed Certificates Included | Life Time Access

Have you ever felt powerless in the face of anger? If so, this practical and highly informative course is for you – learn how to take back control… Accredited CPD: 6 hours Distressing, inappropriate and often violent expressions of anger, frustration and rage are on the increase in all areas of public and private life causing mental ill-health, stress, misery and sometimes even physical injury and death – but it doesn’t have to be this way. Learning how to manage anger effectively is key to maintaining a positive mindset and healthy relationships… Having done several courses over the years on handling aggression, I was surprised at how much I could learn from this online anger management courseREGISTERED CARE MANAGER Why take this course The best way to help yourself and others is to understand the causes, triggers and behaviour patterns of anger, and learn the effective techniques for diffusing and coping with aggressive situations. Leading expert Joe Griffin’s online anger management course gives you all of the valuable techniques and the information you need. It covers: anger and health; anger at work; anger in school; road rage; anger and personal safety; anger in relationships; aggressive public out-bursts of rage and much more. It also contains essential information – that will help to keep you safe – if you deal with the general public or work with people suffering from anger disorders. This excellent, well-structured online Anger Management course brings much of what I’m learning into context through practical examples and case histories. Useful in my personal life as well as my working relationshipsLISE BRATTON, EDITOR/ DESIGNER What will you learn Enhanced personal safety in potentially dangerous situations A new ‘toolbox’ of effective anger management strategies for calming down and dealing with angry people Greater understanding about the relationship between anger and emotional and physical health Insight into what triggers your own anger – and how to control it Better communication and conflict resolution skills The Five Myths about anger – that everyone needs to know Information about the effects of anger on our minds and bodies Ways to diffuse potentially violent situations Three invaluable techniques for disarming criticism Why people react aggressively without thinking of the consequences The difference between healthy and destructive anger Understanding road-rage – and how to reduce it The importance of helping children to manage their anger better A better understanding of why anger and aggression are on the increase Ways to inoculate yourself against stress build-up How to deal with passive aggression What makes a ‘rage-aholic’ – why getting angry can become addictive Using non-verbal signals to diffuse situations Improved treatment strategies for helping patients and clients master their uncontrolled anger Course notes Accredited CPD certificate, that also counts towards the Human Givens Diploma and much more… Counts towards a Diploma By taking this course, you could be on your way to completing Part 1 of the Human Givens Diploma – a flexible, part-time psychotherapy course which will deepen your psychological knowledge and increase your ability to help people effectively and quickly. Learn more > Course Programme Part 1Why anger and aggression are on the increase Part 2How to effectively control your own anger Part 3Coping effectively with other people's anger Part 4The aggression inhibition reflex Who is this course suitable for? If you deal professionally with members of the public in difficult, stressful circumstances, this course – presented without jargon – is for you If you counsel or treat angry people, this training is for you If anger is affecting you personally – or you would simply like to deepen your understanding of anger and its effects – this course will be of benefit to you too What's included? 13 Videos 21 Quizzes PDF Course notes Life-long access CPD Certificate Course format The Effective Anger Management online training course is split into 4 modules, each of which are broken down further into different sections containing filmed lectures given in English by the tutor, Joe Griffin. Each film clip is followed by a short series of multiple choice questions. These are designed to help you think about and absorb the course content and to check that you have understood the main points of that section before proceeding to the next. There are also course notes for you to download, plus additional reading information and helpful links. The online course comes with life-long access so you can take as long as you like to work your way through the course and can view it as many times as you like. Once you have completed the online training course, you will receive an accredited CPD certificate, which counts towards Part 1 of the Human Givens Diploma. This course has been independently assessed by the internationally recognised CPD Standards Office for 6 hours of CPD training. Meet your tutor Joe Griffin Joe Griffin is a psychologist with many years’ experience both in psychotherapeutic practice and in training psychotherapists. Read more

Teaching you how to treat your child should the worst occur Children can be present, though parents will remain responsible for them throughout 2.5 - 3 hr sessions Course Contents: What to do if your child goes unconscious How to check if they are breathing normally or not If they are, how to put them in the recovery position If they are not, how to start CPR and use an AED (defibrillator) What to do if your child were to choke What to do if they were to get burnt How to treat minor injuries (dependent on available time) Past Sessions: Sessions in the past have been paid for by a local charity, enabling parents to access the training for free We're happy to put on sessions for your group, playgroup, charity, or simply for you and your children We're always happy to have little ones come along They can either play around, or join us - they usually prefer to join us and play with the manikins, even trying out CPR! You will, of course, remain fully responsible for them while they are there Accreditation: These sessions are tailored to the needs of parents and are therefore not accredited. We can, however, give a CPD Certificate if that is helpful to you. If you'd like an Ofqual regulated course, why not do our Basic Life Support for Adults and Children course, Emergency Paediatric First Aid or Paediatric First Aid?

Price £750 inc VAT Finance options In Company training - £750 for groups of up to 8 delegates. Discounts for Nonprofits/Charities...  Study method On-site Duration 2 days, Full-time Qualification No formal qualification Certificates Certificate of completion - Free Additional info Tutor is available to students Course Objectives At the end of this course you will be able to: Identify the components of the Microsoft Project environment Create a new project plan Create the project schedule Use different views to analyse the project plan Create, allocate and manage resources in a project plan Finalise a project plan Track progress View and report project plan information ' 1 year email support service Customer Feedback Very good course. Learnt a lot. Looking forward to the next level. Alexandra - CIAL 1 year email support service Take a closer look at the consistent excellent feedback from our growing corporate clients visiting our site ms-officetraining co uk With more than 20 years experience, we deliver courses on all levels of the Desktop version of Microsoft Office and Office 365; ranging from Beginner, Intermediate, Advanced to the VBA level. Our trainers are Microsoft certified professionals with a proven track record with several years experience in delivering public, one to one, tailored and bespoke courses. Our competitive rates start from £550.00 per day of training Tailored training courses: You can choose to run the course exactly as they are outlined by us or we can customise it so that it meets your specific needs. A tailored or bespoke course will follow the standard outline but may be adapted to your specific organisational needs. Description Introduction to Microsoft Project Recap on project management concepts Project environment overview The 3 databases: Tasks, Resources and Assignments Different ways of displaying the Project Plan Access Help Creating a Project Plan Create a New Project Plan Project Information Create and apply the project calendar Defining recurring exceptions to the calendar Defining the calendar's work weeks Create the Summary tasks Create the Work Breakdown Structure Task creation and scheduling Exploring the Entry Table and its fields Task editing and the Task Information window Task Durations Defining Milestones Manual Scheduling vs Automatic Scheduling Changing the Task's Calendar Create a split in a Task Create Task Relationships Adding Lag or Lead to a Relationship Identifying the Critical Path Adding Constraints and Deadlines to Tasks Create Recurring Activities Adding Notes and links to Tasks Managing Resources Exploring the Entry Table and its fields Resource editing and the Resource Information window Resource Types Fixed Costs vs Variable Costs Adding Resource Costs Defining when costs accrue Changing the Resource Calendar and Availability Project calendar vs Resource and Task Calendar Assigning Resources to Tasks Effort Driven Scheduling Resolving Resource Overallocation Tracking the Project Progress Setting a Project Baseline Entering Actuals Different ways of viewing the Progress Checking if the Project is on track Viewing and Reporting Project Detail Adding Tasks to the Timeline and sharing it Modifying the Timescale and Zoom level Formatting the Gantt View Filtering and Grouping Tasks Print and Troubleshoot the Gantt View Using built-in Reports in Microsoft Project Who is this course for? This course is designed for a person who has an understanding of project management concepts, who is responsible for creating and modifying project plans, and who needs a tool to manage these project plans. Requirements General knowledge of the Windows OS Career path Microsoft Office know-how can instantly increase your job prospects as well as your salary. 80 percent of job openings require spreadsheet and word-processing software skills

Welcome to the Female Leadership Retreat - Intrinsically You! Come join us for a transformative 2 day (1 night) experience, where women come together to empower, inspire, and connect. At this leadership retreat, you'll have the opportunity to unleash your leadership potential, participate in workshops and discussions led by industry experts, and network with like-minded individuals. Embrace your authentic self and explore the leader within you in a supportive and encouraging environment. This retreat is designed to inspire growth and confidence in every attendee for women within Senior Leadership roles, Directors and Business Owners. You will be part of a small, intimate group with each retreat limited to just 10 guests. The environment will be calm, welcoming, and inclusive, with an informal and relaxed format that is supportive. The entire experience will leave you feeling energised with greater clarity, a new sense of purpose, and new personal insights, ready to fully engage with the next steps of your leadership journey. Don't miss out on this opportunity to invest in yourself and connect with a community of strong, empowered women. Join us at the all-inclusive*, Female Leadership Retreat - 'Intrinsically You' and embrace your leadership potential! *Price includes all accommodation, food and refreshments provided, use of spa facilities and training materials and a 1:1 coaching session following the event at a time to suit you. (Note: price excludes individually booked spa treatments, which can be organised directly with the venue in advance by participants.) Now is your time to step back, reflect and re-energise!

Course Overview Is your life lacking direction? Do you feel stuck in a negative mindset?  The Secret of Happiness in Human Life course will equip learners with the skills to create a life of abundance, with exercises for rewiring the brain to attract positivity in all areas of life. It will teach you about the philosophy of karma, how to practice gratitude, and how to harness the power of positive thinking to cultivate the life you desire. Through this course, you will learn how to embrace the present moment and eliminate toxic thoughts to create positive relationships in your life. It will help you to recognise your potential and use positive affirmations to be the best version of yourself. This best selling Secret of Happiness in Human Life has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Secret of Happiness in Human Life is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Secret of Happiness in Human Life is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Secret of Happiness in Human Life is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Secret of Happiness in Human Life, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Secret of Happiness in Human Life will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Secret of Happiness in Human Life to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

The Department of Education is the foundation of a country's development. Mould young lives and help build an educated nation by participating in this exclusive Level 3 Award in Education and Training (RQF) course. We have put together the best modules prepared by industry experts, helping learners master all the ins and outs of education and training. You will have the opportunity to gain exceptional abilities, such as the ability and composure to remain calm in the face of adversity. The course aims to prepare you with presentation skills, preparation of curriculum and creativity skills crucial for inspiring students and capturing their attention. You will have complete 24/7 support from our experienced instructor team for any assistance throughout the course process. Upon completion of the course, you will get a recognised certificate as a token of your achievement that will boost your confidence and step up your job future. Don't miss this once-in-a-lifetime opportunity and enrol today! What other courses are included with this Level 3 Award in Education and Training (RQF) Course?: With this Level 3 Award in Education and Training (RQF)Course, learners will get the 20 Premium courses absolutely FREE. Course 01: Education Management Course 02: Educational Psychology and Development Course 03: Advanced Teaching Assistant Diploma Course 04: Special Education Needs (SEN) Training - Level 2 Course 05: EYFS Teaching - Level 3 Course 06: Phonics Teaching Diploma Level 3 Course 07: Leadership in Teaching Course 08: Lesson Planning for Teaching Course 09: Remote Teaching Online Course 10: Classroom Behaviour Management Course 11: Performance Management Course 12: People Management Skills Level 3 Course 13: Preventing Workplace Violence and Harassment Level 3 Course 14: Domestic Violence and Abuse Awareness - Level 2 Course 15: Child Neglect Awareness Certificate Course Course 16: Level 3 Mental Health and Adolescent Course Course 17: Safeguarding Children Level 3 Course 18: Functional Skills English Practice Level 2 Course 19: Train the Trainer Course 20: Personal Leadership and Influencing Skills ****Curriculum of Level 3 Award in Education and Training (RQF)**** **Level 3 Award in Education and Training (RQF)** To be awarded this Level 3 Award in Education and Training (RQF) qualification, a learner must achieve a minimum of twelve credits. Three credits from Group A, six from Group B and three from Group C. Group A: Understanding roles, responsibilities and relationships in education and training. Group B: Understanding and using inclusive teaching and learning approaches in education and training. Group C: Understanding assessment in education and training. Qualification Purpose of Level 3 Award in Education and Training (RQF) This comprehensive Level 3 Award in Education and Training (RQF) course is designed to help students master the knowledge and skills they'll need to function effectively in education and training. Total Qualifications Time of Level 3 Award in Education and Training (RQF) Total Qualification Time is comprised of GLH and an estimate of the number of hours a learner is likely to spend in preparation, study or any other learning, including assessment, which takes place as directed by, but not under the supervision of a lecturer, supervisor or tutor. The total Qualification Time for this qualification is 120 hours. Guided Learning Hours of Level 3 Award in Education and Training (RQF) These hours are made up of all contact time, guidance or supervision of a learner by a lecturer, supervisor, tutor, trainer or other appropriate provider of education or training. Guided Learning Hours for this qualification is 48. Method of Assessment The evaluation tasks are made up of a few short assignments that you must complete in order to show general reading skills and reference your work. Progression Learners wishing to progress from this qualification can undertake the following qualifications: Level 4 Certificate in Education and Training Level 5 Diploma in Education and Training Who is this course for? The Level 3 Award in Education and Training (RQF) course is for individuals wanting to serve as a qualified professional in the educational sector. Individuals who wish to achieve a sought-after educational and training certificate will benefit from its excellent training. Requirements Level 3 Award in Education and Training (RQF) Anyone over the age of 19 and willing to build a rewarding career in the education sector can take this course. Career path Level 3 Award in Education and Training (RQF) After receiving the Level 3 Award in Education and Training (RQF) certification, you would be eligible to function as a competent professional in education and training.

Master the art of assertiveness with our comprehensive course, 'Assertiveness Skills in Action: Effective Communication Strategies.' Build self-confidence, enhance emotional intelligence, and develop powerful communication strategies for success in both personal and professional spheres. Overcome fears and anxieties, set boundaries, and foster a positive self-image. Elevate your interpersonal skills with practical insights and interactive sessions. Enroll now for a transformative journey towards confident and assertive communication.

CRM (Customer Relationship Management) Online Do you want to get a comprehensive understanding of Customer Relationship Management? Then you are in the right place. Our CRM Course (Customer Relationship Management), focuses on strategies and tools to optimize interactions with customers. Participants of the CRM Course (Customer Relationship Management) learn to leverage CRM systems, analyse customer data and implement effective communication strategies. The CRM Course (Customer Relationship Management) covers customer retention, acquisition, and satisfaction. Our CRM Course (Customer Relationship Management) also emphasises the role of technology in enhancing relationships. Moreover, the CRM Course (Customer Relationship Management) include CRM implementation, customer segmentation, and the integration of sales. How to do marketing and customer service is also a part of this CRM Course (Customer Relationship Management). Participants of the CRM Course (Customer Relationship Management) will gain practical insights into building long-lasting customer connections. Why Choose the CRM (Customer Relationship Management) Course from Us Self-paced CRM course, access available from anywhere. Easy to understand, high-quality study materials. CRM Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the CRM course. Course Included Main Course: CRM (Customer Relationship Management) Free Courses Course 01: Level 2 Customer Service [ Note: Free PDF certificate as soon as completing the CRM: CRM course] CRM (Customer Relationship Management) Online Training Course Curriculum of CRM Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Assessment Method of CRM After completing each module of the CRM (Customer Relationship Management) Online Training, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification of CRM After completing the MCQ/Assignment assessment for the CRM (Customer Relationship Management) Online Training course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? CRM (Customer Relationship Management) Online Training This CRM: CRM Course (Customer Relationship Management) is designed for anyone who wants to build strong customer relationships and improve their business prospects. Requirements CRM (Customer Relationship Management) Online Training There are no specific requirements for this CRM: CRM course because it does not require any advanced knowledge or skills. Career path CRM (Customer Relationship Management) Online Training Through this CRM: CRM Course (Customer Relationship Management) completion, you can get jobs like: CRM Analyst (£25,000 - £35,000) Manager (£30,000 - £50,000) Customer Service Manager (£25,000 - £50,000) Marketing Manager (£30,000 - £60,000) Sales Manager (£30,000 - £60,000) Certificates Certificate of completion Digital certificate - Included