3896 Relationships courses

Developing Good Employee Relations Course Overview This developing good employee relations course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Effective businesses encourage the development of positive relationships between managers and employees, as well as amongst co-workers. Establishing and maintaining good work relationships is the key to a positive workplace, and it doesn't have to take a lot of time. This developing good employee relations course will define employee relations and cover the many benefits good relations can bring to an organisation. It'll explain how to build confidence in management, including sharing the company vision, building strong teams and the importance of employee feedback. It'll examine how a proactive HR presence benefits employee relations. Then look at employment contracts and the role of the Employee Handbook. The developing good employee relations course briefly discusses Performance Management including information on motivating employees and how best to show your appreciation of their contribution to the company. Finally, it'll show you how to deal effectively with complaints, discipline and how to combat negativity. Who should take this course? This comprehensive developing good employee relations course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of developing good employee relations. This developing good employee relations course is felicitous for those, who want to be the best in their jobs. Whether you are completely new to the field or are an aspiring professional, the developing good employee relations course will help open doors to a wide range of professions within your chosen field, helping you to stand out to employers with up-to-date skills that can be used to enhance your CV. Entry Requirement There are no academic entry requirements for this developing good employee relations course, and it is open to students of all academic backgrounds. Course Curriculum Module 1: Good Employee Relations Module 2: Implementation and HR Module 3: Contracts Module 4: Employee Handbook Module 5: Managing Performance Module 6: Recruitment, Retention and Training Module 7: Complaints, Discipline and Negativity Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

🚀 Unlock Your E-Commerce Potential with Marketplace Mastery! 🌐 Are you ready to transform your online business and skyrocket your profits? Introducing 'Marketplace Mastery: Unleashing E-Commerce Success' - the ultimate online course designed to propel you to new heights in the world of digital commerce!   🌟 What You'll Gain: Strategic Insights: Discover the secrets behind successful e-commerce ventures. From choosing the right marketplace to understanding consumer behavior, we've got you covered. Mastering Platforms: Dive deep into the major e-commerce platforms like Amazon, eBay, and more. Learn how to leverage their algorithms, optimize product listings, and dominate your niche. Effective Marketing Techniques: Unleash the power of digital marketing to drive traffic and increase sales. From social media strategies to email campaigns, we'll show you how to create a buzz around your products. Optimizing Conversions: Turn visitors into customers with proven techniques for optimizing your product pages. Learn the art of persuasive copywriting, stunning visuals, and user-friendly design. Customer Relationship Management (CRM): Build lasting relationships with your customers. Explore the importance of excellent customer service and how it can lead to repeat business and positive reviews. Scaling Your Business: Take your e-commerce venture to the next level. Explore advanced strategies for scaling your business, managing inventory, and expanding into new markets. Profitable Analytics: Harness the power of data to make informed decisions. Learn to interpret analytics, identify trends, and use data-driven insights to boost your bottom line.   🎓 Why Choose Marketplace Mastery? Expert Instructors: Our course is curated by industry experts with a track record of e-commerce success. Benefit from their firsthand experience and insider knowledge. Practical, Actionable Content: We believe in learning by doing. Each module is packed with actionable steps and real-world examples to ensure you can apply your newfound knowledge immediately. Community Support: Join a thriving community of like-minded entrepreneurs. Share experiences, ask questions, and collaborate with fellow students to enhance your learning journey. Lifetime Access: Once enrolled, you'll have lifetime access to the course content. Stay updated with the latest e-commerce trends and revisit the material whenever you need a refresher.   💡 Don't Miss Out on the E-Commerce Revolution! Take control of your e-commerce destiny with 'Marketplace Mastery: Unleashing E-Commerce Success.' Whether you're a beginner looking to launch your first online store or an experienced seller aiming to boost your profits, this course is your roadmap to success.   🔥 Enroll Now and Elevate Your E-Commerce Game! Course Curriculum

Overcome social awkwardness and social anxiety the fast, fun and easier way. DO YOU find yourself drying up or going blank when under pressure, or get tongue-tied when someone makes a smart remark? One of the reasons that you dry up or get tongue-tied – is because you are programmed to go into your head and try to think of something to say. Most of us have become left-brain dominant because of the way we’ve been educated and we don’t know how to activate our powerful and more creative right-brain. This is why the "I Don't Know what to Say" Improvisation Course is so effective at overcoming social difficulties. It gives you access to your spontaneous right-brain, and in fact, enables you to operate from both right and left-brain together. It is probably one of the fastest and most effective ways of building verbal confidence as well as liberating you on all sorts of levels.

Diploma in Mental Health Support Worker Description: Approximately 1 in 4 people in the UK will experience mental health problems yearly. Suppose you're interested in a career in mental health care. In that case, this Diploma in Mental Health Support Worker will give you the skills and knowledge to care for individuals with mental health issues during their psychological and emotional lows, professionally, or to support a loved one. Explore our comprehensive mental health diploma course with three key modules. First, learn the basics of mental health care, understand mental health in children, and embrace the role of a mental health support worker: Discover the fundamentals of mental health, develop resilience, and cultivate healthy relationships in this course. You will focus on nurturing positivity and confidence in children and will familiarise them with congenital disabilities, mental illnesses, behaviour disorders and much more. You'll look into what it takes to become a mental health support worker, exploring the roles, tasks, required training and possible career paths. Kickstart your career in the mental health service and learn how to give professional care and treatment to people with mental health conditions. Enrol in this mental health support worker training course today and start making a difference in young people's and adults' mental health and well-being. Who is the course for? Professionals who are helping people suffering from mental issues People who have an interest in the personal mental development Entry Requirement: This mental health diploma course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Diploma in Mental Health Support Worker course is a useful qualification to possess, and would be beneficial for the following careers: Mental Health Support Worker Nurse Home Care Taker Diploma in Mental Health Support Worker - Updated Version Introduction to Mental Health 00:21:00 Overview of Mental Health Support Worker 00:16:00 Childhood and Adolescent Psychiatric Disorders 00:26:00 Stress and Anxiety Disorders 00:33:00 Schizophrenia 00:34:00 Personality Disorders 00:43:00 Mood Disorders 00:23:00 Eating and Sleeping Disorders 00:44:00 Self-Harm and Suicide 00:21:00 Medication and Therapy in the Treatment of Mental Illness 00:33:00 Mental Health Legislation and Services 00:30:00 Community Mental Health Teams (CMHTs) 00:19:00 The Participation of The Service User 00:22:00 Mock Exam Mock Exam- Diploma in Mental Health Support Worker 00:20:00 Final Exam Final Exam- Diploma in Mental Health Support Worker 00:20:00 Diploma in Mental Health Support Worker - Old Version Module 1: Mental Health Basics Mental Health Basics 00:30:00 Are you Resilient 00:30:00 Take Good Care of Yourself 00:30:00 Healthy Relationships 00:30:00 Risk Factors 00:30:00 When Do You Need to See a Professional? 00:30:00 Module 2: Mental Health of Children Children's Mental Health Basics 00:30:00 Nurturing Positivity And Confidence 01:00:00 Recognize Changed Behaviour In Your Child 01:00:00 About Birth Defects 01:00:00 About Behavior Disorders 01:00:00 Mental Health Games For Children 01:00:00 Make Sure You Take Care Of Yourself As Well 00:30:00 Wrapping Up 00:15:00 Module 3: Mental Health Support Worker Introduction 00:30:00 Definition 01:00:00 Role and tasks 01:00:00 Role Clarity 01:00:00 Training, career pathway and pay 01:00:00 Worker satisfaction 00:30:00 Recommended Reading Recommended Reading : Diploma in Mental Health Support Worker 00:00:00 Refer A Friend Refer A Friend 00:00:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Enhance your professional presence with our Business Etiquette Course. Learn communication skills, meeting etiquette, and cross-cultural competence to succeed in diverse workplace environments. Master e-communication and internal/external etiquettes for lasting impressions.

Become a successful therapist and life coach with our accredited, comprehensive, holistic program. Gain skills in mental health, communication, psychology, and personal development. Learn from expert instructors, access interactive materials, and join a supportive community. Flexible learning and certification enhance your career prospects. Ideal for aspiring and current professionals.

Fully Online No Obligation for Attending Classes Everyone who remembers his own education remembers teachers, not methods and techniques. The teacher is the heart of the educational system. Education is our passport to the future, for tomorrow belongs to the people who prepare for it today. A recent study showed there is widespread concern about the shortage of teachers in the UK. In some regions and some subject areas or phases, finding & retaining appropriately qualified teaching staff is a major challenge for school leaders. But you don't need to worry as our PTLLS - Level 3 Award in Education and Training (RQF) is just the perfect opportunity for you to get into the teaching profession. If you're aiming to become a person who educates students for a better future, while securing a stable & successful career then this PTLLS - Level 3 Award in Education and Training (RQF) online programme will help you achieve your goals. At the beginning of the PTLLS - Level 3 Award in Education and Training (RQF) course, you'll be familiarised with the roles & responsibilities of a teacher also, Learn everything about classroom management and how to assess and provide effective feedback. The Award in Education & Training AET (former PTLLS) online programme is Regulated by Focus which is the most creative and contemporary Awarding Organisation in the UK. This qualification is utterly advantageous for anyone looking to thrive in career opportunities within the teaching sector. Throughout this course, you will broaden your horizons to the noble intentions of teaching and improving society. Why is this PTLLS - Level 3 Award in Education and Training (RQF) Course is Perfect for You? Change Your Career: Join today and make a life-changing decision, get all the essential knowledge to transform your career. Advance Your Career: With our Regulated qualifications, you can move up to the next level in your organisation with expertise. Upgrade Your Skills: Add value to your current educational profile and gain the skill sets to compete in your job role. Enhance Your Credibility: The AET (former PTLLS) course is Ofqual, UK Govt. Regulated and Awarded by Focus which adds value to your educational profile. 20 Additional Courses: With a single payment, you will get access to AET (former PTLLS) along with 20 Additional courses 100% Money-Back Guarantee: We are confident about our course quality and want to provide the best service to our invaluable learners. That's why we provide 14 day Unconditional Full Money-Back Guarantee with this course to ensure a hassle-free purchase. What other courses are included with this PTLLS - Level 3 Award in Education and Training (RQF) Course?: With this PTLLS - Level 3 Award in Education and Training (RQF) Course, learners will get the 5 Premium courses completely FREE. Course 01: Education Management Course 02: Educational Psychology and Development Course 03: Advanced Teaching Assistant Diploma Course 04: Special Education Needs (SEN) Training - Level 2 Course 05: EYFS Teaching - Level 3 Course 06: Phonics Teaching Diploma Level 3 Course 07: Leadership in Teaching Course 08: Lesson Planning for Teaching Course 09: Remote Teaching Online Course 10: Classroom Behaviour Management Course 11: Performance Management Course 12: People Management Skills Level 3 Course 13: Report Writing Course 14: Domestic Violence and Abuse Awareness - Level 2 Course 15: Child Neglect Awareness Certificate Course Course 16: Level 3 Mental Health and Adolescent Course Course 17: Safeguarding Children Level 3 Course 18: Functional Skills English Practice Level 2 Course 19: Train the Trainer Course 20: Leadership & Management Diploma Enrol in this PTLLS - Level 3 Award in Education and Training (RQF) Course to become certified at a nationally acceptable level. Benefits you will gain from this PTLLS - Level 3 Award in Education and Training (RQF) Course: Buy 1 Get 20 Personal Development Courses absolutely FREE Premium quality, intensive e-learning course materials Find a well-defined website for teaching 24/7 teacher assistance Step-by-step guidelines Budget-friendly price Earned recognition from the Uk's top awarding bodies Study in a user-friendly, advanced student portal Convenient and Flexible time limit The PTLLS - Level 3 Award in Education and Training (RQF) course is comprised of three mandatory units. These are as follows: Understanding roles, responsibilities and relationships in education and training Understanding and using inclusive training and learning approaches in education and training Understanding assessment in education and training What skills will I gain from this PTLLS - Level 3 Award in Education and Training (RQF) Course? Understand the underlying fundamentals of teaching and learning Make a practical approach to session planning Explore the various approaches to learning Determine the students' desires and long-term goals Implement strategies for assessing your students' potential You will become an expert in education and training You will gain knowledge in teacher expectations & attributions, and much more... Qualification Purpose Achieving the Level 3 will award in education and training will enable the professionals to have the necessary knowledge and skills to prepare, plan, deliver and evaluate teaching and training sessions in a wide variety of teaching or training settings. Total Qualification Time It is an estimate of the total amount of time anticipated that a learner would spend to demonstrate mastery of all learning outcomes to achieve the award of the qualification. The whole qualification time is defined as GLH and an estimate of the time a learner will devote to preparation, study, and assessment. It does not underlie supervision by a lecturer, supervisor, or tutor. In the case of qualification, the credit value is defined by TQT, and one credit corresponds to ten hours of learning. Total Qualification Time for this qualification is 120 hours. The total credit value for this qualification is 12 Guided Learning Hours These hours comprise all real-time contact time, hours of lectures or tutorials or supervision of a learner, tutor, trainer or other education providers. GLH for this qualification is 48 Method of Assessment: Unit 1: In Unit 1, you need to complete a variety of writing assignments Unit 2: In Unit 2, there should be an assessment taken in the workplace, primarily evaluating learners' work, professional discussions with audio-video evidence Unit 3: In Unit 3, you will be demonstrated through your delivered work items and audio-video evidence after evaluating learners in a training context. Video Assessment You have to plan many things, such as observation, questioning/ professional discussion, and inspection of supporting work products evidence. Detailed assignment instructions will be made available to you in the 'Guidance for Achieving the Unit' section of your learning portal with a careful and clear explanation. You have to submit all your assignments via the online portal. Who is this course for? PTLLS - Level 3 Award in Education and Training (RQF) Primary School Teacher Secondary School Teacher Private Tutor Freelance Teacher/ Trainer Consultant Job hunters & School leavers Educational Psychologist Office clerk & Administration Assistant College or University Student Career path You will have the ability to accomplish a lot of things with this certificate. Here are just a few examples: Primary School Teacher Secondary School Teacher Private Tutor Freelance Teacher/ Trainer Consultant Job hunters & School leavers Educational Psychologist Office clerk & Administration Assistant College or University Student

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Looking for a career in child care and nannying that offers competitive salaries and a fulfilling work-life balance? Our bundle of courses is the perfect place to start! The demand for high-quality child care and nannying services continues to rise, creating a range of well-paid job opportunities. A nanny's salary in the UK can range from £18,000 to £40,000 per annum, while a nursery manager's salary can range from £22,000 to £45,000 per annum. With a growing demand for high-quality child care and nannying services, the industry offers a range of well-paid and rewarding job opportunities. Whether you're seeking a role in a daycare centre, as a nanny or working in a neonatal unit, the skills and knowledge gained from our Child Care and Nannying bundle will ensure that you're equipped for the job. But it's not just about the money. A career in child care and nannying offers a sense of purpose and the chance to make a real difference in the lives of children and their families. With our courses, you'll gain a deep understanding of child development, psychology and attachment, enabling you to provide the best possible care for children of all ages. Invest in your future and take the first step towards a successful career in child care and nannying. Our courses provide the perfect foundation for those looking to excel in this dynamic and rewarding industry. Enrol today and take the first step towards a fulfilling career with competitive salaries and an excellent work-life balance. This Child Care and Nannying Bundle Package includes: Course 01: Diploma in Childcare at QLS Level 5 10 Premium Additional CPD QS Accredited Courses - Course 01: Paediatrics Course Course 02: Child Development & Psychology Diploma Course 03: Childcare and Nannying Course 04: Child Attachment Course Course 05: Early Childhood: Child Care Course 06: Baby Care Training Course 07: Neonatal Nursing Course 08: Safeguarding Children Course Course 09: Introduction to Child Playwork Course 10: Paediatric First Aid Training Why Prefer This Child Care and Nannying Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this child Care and Nannying bundle course, you will be able to learn: Develop a deep understanding of child development and psychology. Gain practical knowledge and skills in child care and nannying. Understand the importance of child attachment and how to build healthy relationships. Learn how to provide quality paediatric first aid and neonatal care. Gain knowledge and practical skills in safeguarding children and promoting their well-being. Become equipped to manage and operate an early childhood child care centre. Learn the art of child playwork to foster positive development and well-being. ***Curriculum breakdown of Child care*** Module 01: Caring for Children Module 02: Healthy Food, Healthy Living Module 03: Keeping Children Healthy & Safe Module 04: Child Protection Module 05: Play, Imagination and Creativity Module 06: Introduction to EYFS Module 07: Importance of Early Years in Development Module 08: EYFS Teaching Techniques Module 09: Working as an EYFS Teacher Module 10: Promoting Learning and Development Module 11: Children Having Special Education Needs or Disabilities How is the Child Care and Nannying Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Aspiring and current child care and nannying professionals seeking to enhance their skills and knowledge. Individuals seeking a career change to the child care and nannying industry. Parents or caregivers seeking to improve their childcare skills and knowledge. Anyone with an interest in child development and psychology. Career path This bundle will be beneficial for anyone looking to pursue a career as: Nursery Assistant - £15,000 to £20,000 per annum Nanny - £18,000 to £40,000 per annum Nursery Manager - £20,000 to £35,000 per annum Childcare Centre Manager - £20,000 to £45,000 per annum Paediatric Nurse - £24,000 to £50,000 per annum Neonatal Nurse - £24,000 to £45,000 per annum Certificates CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location. Diploma in Childcare at QLS Level 5 Hard copy certificate - Included

Overview Navigating the world of customer service over the phone can be challenging. The 'Telephone Customer Service Training' course is your guiding compass, expertly designed to tackle the multifaceted arena of phone-based interactions. Delve deep into the core values of stellar customer service, uncover the distinction of superior service, and master the nuances of phone etiquette. With a curriculum spanning from the basics of customer relationship management to the intricacies of managing tough callers, this course equips you with a holistic understanding to thrive in a telephone-centric customer service role. The essentiality of establishing rapport during telephonic conversations cannot be overstated. This course accentuates the importance of rapport building and teaches strategies to connect genuinely over a call, ensuring customers feel valued and understood. Explore the dynamics of both inbound and outbound calls, and gain expertise in active listening, a pivotal skill to understand customer needs and offer apt solutions. Further, with modules focusing on interoffice calls, voicemail management, and intra-organisation dealings, the curriculum covers the full spectrum of telephone interactions. Metrics and measurements are quintessential in refining and enhancing service standards. Dive into the intricacies of gauging your service's effectiveness and learn methods to consistently better your interaction quality. As the landscape of customer service evolves, those proficient in these nuances are poised for success. Learning Outcomes: Understand the fundamentals and importance of top-tier customer service over the phone. Differentiate between average and excellent customer service practices. Develop effective strategies for managing and improving customer relationships. Cultivate superior telephone etiquette and communication techniques. Employ strategies to establish genuine rapport during phone interactions. Tackle challenging calls with confidence and professionalism. Gain proficiency in evaluating and enhancing service quality through metrics. Why buy this Telephone Customer Service Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Telephone Customer Service Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Telephone Customer Service Training course is ideal for Individuals aiming to enter the customer service sector. Current customer service representatives seeking to refine their telephone interaction skills. Managers overseeing phone-based customer service teams. Organisations aiming to standardise their telephonic service protocols. Entrepreneurs wanting to foster excellent customer relationships over the phone. Prerequisites This Telephone Customer Service Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Telephone Customer Service Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Representative: £18,000 - £25,000 annually. Telephone Support Specialist: £21,000 - £28,000 annually. Call Centre Supervisor: £25,000 - £32,000 annually. Customer Relationship Manager: £30,000 - £45,000 annually. Customer Service Trainer: £28,000 - £35,000 annually. Quality Assurance Analyst (Customer Service): £24,000 - £31,000 annually. Course Curriculum Module 1: Introduction to Customer Service Module 01: Introduction to Customer Service 00:23:00 Module 2: What's Different about Good Customer Service? Module 02: What's Different about Good Customer Service? 00:12:00 Module 3: Customer Relationship Management Module 03: Customer Relationship Management 00:42:00 Module 4: Customer Service Communication Strategies Module 04: Customer Service Communication Strategies 00:24:00 Module 5: Aspects of Phone Etiquette Module 05: Aspects of Phone Etiquette 00:31:00 Module 6: Building Rapport Over the Phone Module 06: Building Rapport Over the Phone 00:24:00 Module 7: Inbound and Outbound Calls Module 07: Inbound and Outbound Calls 00:16:00 Module 8: Active Listening and Managing Tough Callers Module 08: Active Listening and Managing Tough Callers 00:28:00 Module 9: Managing Interoffice Calls and Voicemail Module 09: Managing Interoffice Calls and Voicemail 00:10:00 Module 10: Problem Solving over the Phone Module 10: Problem Solving over the Phone 01:04:00 Module 11: Intra Organisation Dealings Module 11: Intra Organisation Dealings 00:35:00 Module 12: Measuring Customer Service Module 12: Measuring Customer Service 00:12:00 Assignment Assignment - Telephone Customer Service Training 00:00:00

Description Your Dream 100 is a list of 100 influencers you'd most like to get next to. These 100 people share your values and stand to help you communicate those values - in any number of ways - to your prospects and customers. When you create your Dream 100 list and communicate with them in the unique ways I've laid out, you'll be able to reach meag-influencers within your industry. And JUST ONE of these people on your Dream 100 list is worth 1,000 CUSTOMERS. So you can imagine where your time is best spent in business creating relationships with your Dream 100 list! This Dream 100 Email Training Course will teach you how to create a Dream 100 list. You will learn how to communicate to your Dream 100, how to email your Dream 100, how to send lumpy mailers to your Dream 100, how to Success Hack your competition, and much more! Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Dream 100 Email Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Dream 100 Email Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction FREE 00:02:00 Dream 100 Overview 00:14:00 Email Your Dream 100 00:17:00 Lump Mailers for Your Dream 100 00:18:00 Social Media and Your Dream 100 00:09:00 Assessment