CRM, PR & Phone-Based Customer Service

Description

Unlock the secrets of CRM, PR, and Phone-Based Customer Service with this comprehensive bundle! Get ready to take your skills to the next level with 3 QLS-endorsed courses and hardcopy certificates.

In the CRM course, you'll learn everything from the basics of Customer Relationship Management to the future of CRM. The PR course will introduce you to the world of public relations and help you understand the concept, management, tactics, and ethics of PR. Finally, the Phone-Based Customer Service course will teach you the most effective communication strategies, phone etiquette, and problem-solving techniques.

In addition to these QLS-endorsed courses, you'll have access to 5 CPD-QS Accredited courses to broaden your horizons further. From KYC to Customer Service Diploma, you'll be able to refine your skills and boost your career prospects.

Whether you're just starting out or looking to take your skills to the next level, this bundle has something for everyone. So, what are you waiting for? Start your journey today!"

QLS Endorsed Courses:

CPD QS Accredited Courses:

Take your career to the next level with our bundle that includes not only technical courses but also five guided courses focused on personal development and career growth.

7 Learning Outcomes:

Please Note: Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.

CRM: This course focuses on the fundamental concepts of CRM and its importance in businesses. You will learn about different CRM strategies, data analysis, and ways to deepen customer relationships. The course also covers the handling of customer complaints and the future of CRM.

PR: This course provides an introduction to Public Relations and covers the different concepts and practices in the field. It will teach you about the management and organisation of PR, tactics and research, and the role of social media in PR. The course also covers crisis management and ethics in PR.

Phone-Based Customer Service: This course focuses on delivering excellent customer service over the phone. You will learn about communication strategies, phone etiquette, building rapport, problem-solving, and measuring customer service. The course also covers the handling of inbound and outbound calls, managing tough callers, and intra-organization dealings.

Certificate

QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field.
The Quality Licence Scheme is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters.
Upon completion, learners will receive Three QLS Endorsed hard copy certificates, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement.

30 CPD hours / points Accredited by CPD Quality Standards

Certificate of completion

Hard copy certificate - Included