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Customer Service, KYC, CDD & CRM Training - CPD Certified

4.7(26)

By Academy for Health and Fitness

24-Hour Flash Sale! Prices Reduced Like Never Before!! Do you dream of a career where you build relationships, solve problems, and ensure customer satisfaction? In the UK alone, the customer service industry employs over 5 million people, with a projected growth of 10% by 2026. The "Customer Service, KYC & CRM Training" course bundle is carefully designed to meet this demand, offering a comprehensive curriculum that equips learners with the skills to excel in these crucial areas. This comprehensive course bundle covers six key areas, beginning with foundational training in Customer Service Co-ordination. It advances into specialised KYC compliance for fraud prevention, then dives into CRM for optimising customer relationships, and highlights the significance of a Customer-friendly Environment. Further, it offers expertise in Customer Analytics for behavioural insights and equips learners to combat fraud as Customer Service Fraud Officers. This Customer Service, KYC & CRM Training Bundle Contains 6 of Our Premium Courses for One Discounted Price: Course 01: Diploma in Customer Services Course 02: Diploma in Know Your Customer (KYC) Course 03: Diploma in Customer Relationship Management (CRM) Course 04: Customer Service & Environment Course 05: Customer Analytics Training Taking this course will not only improve your understanding and skills in customer service, KYC, and CRM but also significantly enhance your career prospects. As businesses increasingly recognise the value of customer-centric service models and compliance with regulatory standards, the demand for qualified professionals in these areas is soaring. So enrol now on this training and position yourself as a valuable asset in any customer-focused industry! Why Choose Our Customer Service, KYC & CRM Training Course? Get a chance to order a QLS Endorsed Certificate upon completion of the course Get a Free Student ID Card with this training course The course is Affordable and Simple to understand Lifetime Access to the course materials The course comes with 24/7 Tutor Support So enrol now in this Customer Service, KYC & CRM Training Today to advance your career! Assessment Process of the Customer Service, KYC & CRM Training Once you have completed all the modules on the course, you can assess your computer skills and knowledge with an optional assignment. Our expert will assess your assignment and give you feedback afterwards. Course 01: Customer Services Co-ordinator Training Introduction to Customer Service What's Different about Good Customer Service? Customer Relationship Management Customer Service Communication Strategies Data Analysis in CRM Deepening Customer Relationship Handling Customer Complaints Aspects of Phone Etiquette Know Your Customer (KYC) Customer Due Diligence - CDD Course 02: Know Your Customer (KYC) Introduction to KYC Customer Due Diligence AML (Anti-Money Laundering) KYC, AML and Data Privacy Regulations for Businesses Operations in the United Kingdom Regulations to be Complied by Industries Methods for carrying out KYC and AML and the Future of KYC Compliance Course 03: Customer Relationship Management CRM Fundamentals CRM Strategies Data Analysis in CRM CRM Databases Deepening Customer Relationship Handling Customer Complaints Future of CRM =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*6 = £78) CPD 170 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Customer Service Executives Compliance officers CRM managers Marketing professionals Fraud analysts Requirements You will not need any prior background or expertise to enrol in this Customer Service, KYC & CRM Training Course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Customer Service Manager - £30,000 to £50,000 KYC Analyst - £25,000 to £40,000 CRM Specialist - £30,000 to £45,000 Customer Insights Analyst - £35,000 to £55,000 Fraud Prevention Specialist - £28,000 to £45,000 Customer Experience Manager - £32,000 to £60,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free CPD Accredited Hard Copy Certificate Hard copy certificate - £29 CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) Customer Services Co-ordinator Training at QLS Level 4 Hard copy certificate - £99 After successfully completing the Diploma in Customer Services Co-ordinator Training at QLS Level 4 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery

Customer Service, KYC, CDD & CRM Training - CPD Certified
Delivered Online On Demand25 hours
£32

Certificate in Executive PA Skills Level 1

5.0(1)

By Empower UK Employment Training

Certificate in Executive PA Skills Level 1 Step into the world of elite administrative support with our Certificate in Executive PA Skills Level 1. Master the essential roles and daily routines of an Executive PA. Cultivate a career that combines precision, efficiency, and managerial acumen. Learning Outcomes: Outline the fundamental role of an Executive PA. Organise an efficient workstation and daily routine. Foster professional relationships as an Executive PA. Maintain meticulous records in an Executive PA role. Plan and oversee meeting arrangements. Enhance business writing skills for Executive PA tasks. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Certificate in Executive PA Skills Level 1: An Overview of Executive PA: Understand the comprehensive responsibilities and impact of an Executive PA. Workstation and Daily Routine: Set up a productive workstation and establish an effective daily routine as an Executive PA. Relationship Management: Develop strategies for managing professional relationships crucial to an Executive PA's success. Keeping Accurate Records: Learn the art of meticulous record-keeping essential for an Executive PA's role. Travel Arrangements: Master the coordination of travel arrangements to ensure seamless itineraries. Meeting Arrangement: Plan and execute meeting arrangements with the expertise expected of an Executive PA. Diary Management: Manage diaries with an eye for detail, balancing schedules and priorities. Business Writing Skills: Craft clear and professional written communication as a core skill for an Executive PA.

Certificate in Executive PA Skills Level 1
Delivered Online On Demand1 hour 54 minutes
£5

The Emotionally Intelligent Leader

By Ei4Change

This course is a standalone course for anyone interested in understanding how work to more effectively with others as a leader. It compliments other courses that explore emotional intelligence in more depth. You'll receive all the information that you need and will be coached using loads of practical hints that you can use straight away.

The Emotionally Intelligent Leader
Delivered Online On Demand
£120

Train the Trainer with Coaching & Mentoring

By Imperial Academy

Level 4 & 5 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Train the Trainer with Coaching & Mentoring
Delivered Online On Demand
£300

Retail Management Course (Level 5 Diploma)

By Training Tale

Retail Management Course (Level 5 Diploma) Online Are you prepared to advance your career in retail management? Getting customer pleasure is crucial in retail management. With this thorough course in retail management, you may succeed in this vibrant international business! With the help of this advanced diploma in retail management, you may learn how to develop your current sales abilities. From retail management, you will learn how to develop solid client relationships and various marketing methods. Retail management also teaches you how to benefit from professional-level communication skills. Retail Management is also advantageous for perfecting the art of dealing with challenging customers and learning how to effectively assess customer behavior. The most significant stock management concerns are covered in Retail Management. Enroll in our Retail Management course to boost your management proficiency and develop some highly applicable retail management abilities. Learning Outcomes After completing this Retail Management: Retail Management course, the learner will be able to: Understand the fundamentals of Retail Management. Build and sustain relationships in Retail Management. Understand the strategic planning in Retail Management. Understand the importance of location in Retail Management and merchandise business. Explain retail supply chain and promotional strategies in the Retail Management course. Understand the impact of information technology in Retail Management business Special Offers of this Retail Management: Retail Management Course This Retail Management: Retail Management Course includes a FREE PDF Certificate. Lifetime access to this Retail Management Course Instant access to this Retail Management: Retail Management Course Get FREE Tutor Support from Monday to Friday in this Retail Management: Retail Management Course [ Note: Free PDF certificate as soon as completing the Retail Management: Retail Management Course (Level 5 Diploma)] Retail Management Course (Level 5 Diploma) Course Curriculum of Retail Management Course (Level 5 Diploma) Industry Experts Designed this Retail Management course into 16 detailed modules. Assessment Method of Retail Management Course (Level 5 Diploma) After completing each module of the Retail Management: Retail Management Course (Level 5 Diploma), you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Retail Management Course (Level 5 Diploma) After completing the MCQ/Assignment assessment for this Retail Management: Retail Management Course (Level 5 Diploma), you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Retail Management Course (Level 5 Diploma) Anyone who is enthusiastic and ambitious about Retail Management: Retail Management can enrol in the course. Requirements Retail Management: Retail Management Course (Level 5 Diploma) Students who intend to enrol in this Retail Management: Retail Management course must meet the following requirements: Retail Management: Good command of the English language Retail Management: Must be vivacious and self-driven Retail Management: Basic computer knowledge Retail Management: A minimum of 16 years of age is required Career path Retail Management: Retail Management Course (Level 5 Diploma) This Retail Management: Retail Management course will open up variety of job opportunities in this relevant field. Certificates Certificate of completion Digital certificate - Included

Retail Management Course  (Level 5 Diploma)
Delivered Online On Demand37 hours
£12

The Ultimate Guide to Stakeholder Management

4.3(43)

By John Academy

Course Overview The success or failure of a business or project largely depends on its ability to manage the stakeholders. The Ultimate Guide to Stakeholder Management course will show you the tips and tricks to manage the stakeholders with expertise and help you climb the career ladder. The Ultimate Guide to Stakeholder Management course will introduce you to the basic principles of stakeholder management. From this highly informative course, you will acquire a clear understanding of the stakeholder theories. It will equip you with the essential skills for stakeholder mapping. You will be able to comprehend the techniques for establishing an excellent relationship with your stakeholders. The course will also provide you with the competence and confidence to manage stakeholders conflicts. The Ultimate Guide to Stakeholder Management course is an incredible opportunity to become skilled in stakeholder management. It will also boost your resume with a valuable certificate. Enroll today and kickstart your career Learning Outcomes Familiarize with the core principles of stakeholder management Understand the stakeholder theories and mapping Pick up the essential strategies to build a good relationship with the stakeholders Learn the techniques of effective communication to engage with the stakeholders Gain the key skills for monitoring and evaluating your engagement with the stakeholders Acquire the expertise to resolve stakeholders conflict Who is this course for? The Ultimate Guide to Stakeholder Management course is suitable for anyone interested in learning stakeholder management skills. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can, however, also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path  The Ultimate Guide to Stakeholder Management course is a useful qualification to possess and would be beneficial for any related profession or industry such as: Stakeholder Manager Project Manager Business Professional Module 01: Introducing Stakeholder Management Introducing Stakeholder Management 00:18:00 Module 02: Stakeholder Theories Stakeholder Theories 00:20:00 Module 03: Stakeholder Mapping Stakeholder Mapping 00:19:00 Module 04: Building Strong Business Relationships With Stakeholders Building Strong Business Relationships With Stakeholders 00:18:00 Module 05: Stakeholder Engagement Stakeholder Engagement 00:16:00 Module 06: Stakeholder Engagement Through Effective Communication Stakeholder Engagement Through Effective Communication 00:29:00 Module 07: Monitoring and Evaluating the Engagement Monitoring and Evaluating the Engagement 00:18:00 Module 08: Managing Stakeholder Conflict Managing Stakeholder Conflict 00:21:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

The Ultimate Guide to Stakeholder Management
Delivered Online On Demand2 hours 39 minutes
£18

Key Account Management

5.0(10)

By Apex Learning

Flash Sale Now On | 11-in-1 Bundle | CPD Certified | CPD QS Certified | 110 CPD Points | Gifts: Hardcopy + PDF Certificate + SID-Worth 180 | Lifetime Access

Key Account Management
Delivered Online On Demand39 hours
£49

Account Management Diploma

5.0(10)

By Apex Learning

Flash Sale Now On | 11-in-1 Bundle | CPD Certified | CPD QS Certified | 110 CPD Points | Gifts: Hardcopy + PDF Certificate + SID-Worth 180 | Lifetime Access

Account Management Diploma
Delivered Online On Demand39 hours
£49

Level 3 Award in Education and Training (RQF)

5.0(10)

By Apex Learning

The Department of Education is the foundation of a country's development. Mould young lives and help build an educated nation by participating in this exclusive Level 3 Award in Education and Training (RQF) course. We have put together the best modules prepared by industry experts, helping learners master all the ins and outs of education and training. You will have the opportunity to gain exceptional abilities, such as the ability and composure to remain calm in the face of adversity. The course aims to prepare you with presentation skills, preparation of curriculum and creativity skills crucial for inspiring students and capturing their attention. You will have complete 24/7 support from our experienced instructor team for any assistance throughout the course process. Upon completion of the course, you will get a recognised certificate as a token of your achievement that will boost your confidence and step up your job future. Don't miss this once-in-a-lifetime opportunity and enrol today! What other courses are included with this Level 3 Award in Education and Training (RQF) Course?: With this Level 3 Award in Education and Training (RQF)Course, learners will get the 20 Premium courses absolutely FREE. Course 01: Education Management Course 02: Educational Psychology and Development Course 03: Advanced Teaching Assistant Diploma Course 04: Special Education Needs (SEN) Training - Level 2 Course 05: EYFS Teaching - Level 3 Course 06: Phonics Teaching Diploma Level 3 Course 07: Leadership in Teaching Course 08: Lesson Planning for Teaching Course 09: Remote Teaching Online Course 10: Classroom Behaviour Management Course 11: Performance Management Course 12: People Management Skills Level 3 Course 13: Preventing Workplace Violence and Harassment Level 3 Course 14: Domestic Violence and Abuse Awareness - Level 2 Course 15: Child Neglect Awareness Certificate Course Course 16: Level 3 Mental Health and Adolescent Course Course 17: Safeguarding Children Level 3 Course 18: Functional Skills English Practice Level 2 Course 19: Train the Trainer Course 20: Personal Leadership and Influencing Skills ****Curriculum of Level 3 Award in Education and Training (RQF)**** **Level 3 Award in Education and Training (RQF)** To be awarded this Level 3 Award in Education and Training (RQF) qualification, a learner must achieve a minimum of twelve credits. Three credits from Group A, six from Group B and three from Group C. Group A: Understanding roles, responsibilities and relationships in education and training. Group B: Understanding and using inclusive teaching and learning approaches in education and training. Group C: Understanding assessment in education and training. Qualification Purpose of Level 3 Award in Education and Training (RQF) This comprehensive Level 3 Award in Education and Training (RQF) course is designed to help students master the knowledge and skills they'll need to function effectively in education and training. Total Qualifications Time of Level 3 Award in Education and Training (RQF) Total Qualification Time is comprised of GLH and an estimate of the number of hours a learner is likely to spend in preparation, study or any other learning, including assessment, which takes place as directed by, but not under the supervision of a lecturer, supervisor or tutor. The total Qualification Time for this qualification is 120 hours. Guided Learning Hours of Level 3 Award in Education and Training (RQF) These hours are made up of all contact time, guidance or supervision of a learner by a lecturer, supervisor, tutor, trainer or other appropriate provider of education or training. Guided Learning Hours for this qualification is 48. Method of Assessment The evaluation tasks are made up of a few short assignments that you must complete in order to show general reading skills and reference your work. Progression Learners wishing to progress from this qualification can undertake the following qualifications: Level 4 Certificate in Education and Training Level 5 Diploma in Education and Training Who is this course for? The Level 3 Award in Education and Training (RQF) course is for individuals wanting to serve as a qualified professional in the educational sector. Individuals who wish to achieve a sought-after educational and training certificate will benefit from its excellent training. Requirements Level 3 Award in Education and Training (RQF) Anyone over the age of 19 and willing to build a rewarding career in the education sector can take this course. Career path Level 3 Award in Education and Training (RQF) After receiving the Level 3 Award in Education and Training (RQF) certification, you would be eligible to function as a competent professional in education and training.

Level 3 Award in Education and Training (RQF)
Delivered Online On Demand
£339

Certificate in Teaching & Training Course Online

By Lead Academy

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by: CPD UK & Quality License Scheme Tutor Support: Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime: With 1 year access to the course materials Online Learning: Learn from anywhere, whenever you want This course will introduce you to various essential aspects of quality teaching by helping you obtain the skills required to headstart a winning career. This online course will also help you in understanding roles, responsibilities and relationships in education and training. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand the key aspects of teaching Learn how to succeed in the teaching profession Recognise the roles, responsibilities and relationships in education and training Know how to apply various teaching techniques and strategies Learn how to deliver effective education and training to the students Understand how to make the most of the resources for education and training Know how to access learners in education and training Know how to keep your learners focused and engaged Learn how to make an ideal plan that meets the requirements of the learners Why Certificate in Teaching & Training Course right for you? If you are aspiring to begin your career as a teacher or want to gain more advanced skills to boost your teaching career opportunities, this certificate in teaching & training course is ideal for you. This comprehensive course is designed to help you understand how to deliver education and training and how to use various resources for the purpose of teaching. You will also gain a comprehensive understanding of a range of different teaching styles, techniques and plans to explain to the students in the best possible manner. Upon successful completion of this certificate in teaching & training course, you will gain the knowledge and skills required to teach the learners efficiently and become a proficient and confident teacher. Certificate in Teaching & Training Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum How It Works How It Works Introduction Introduction Understanding Roles, Responsibilities and Relationships in Education and Training Delivering Education & Training Using Resources for Education and Training Assessing Learners in Education and Training Planning to Meet the Needs of Learners in Education and Training Who should take this course? This certificate in teaching & training course is primarily aimed at: Teachers Parents Administrators Teacher Trainer Aspiring Teachers Anyone associated with a teaching industry This course, however, is not limited to a particular profession or line of work. Anyone looking to gain a complete understanding of the fundamentals of teaching can also take this course. Entry Requirements There are no academic entry requirements for this certificate in teaching & training course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This certificate in teaching & training course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Certificate in Teaching & Training Course Online
Delivered Online On Demand
£25