834 Relationships courses in Hartlepool delivered Live Online

Anger Management and Conflict Resolution Program Course Overview: The "Anger Management and Conflict Resolution Program" equips learners with essential skills to handle difficult situations with emotional intelligence and effective communication. This course focuses on managing anger and resolving conflicts in personal and professional settings. Learners will explore key strategies for recognising emotional triggers, adopting healthier coping mechanisms, and improving interpersonal relationships. By the end of the program, participants will be able to approach challenging situations calmly and with a clear focus, improving their overall emotional well-being and reducing stress. Course Description: This comprehensive course covers core concepts of anger management, conflict resolution, and emotional control. Learners will delve into techniques for identifying triggers, understanding the roots of anger, and developing effective strategies for conflict resolution. The course also addresses improving communication, active listening, and assertiveness skills. Participants will learn how to navigate workplace and personal conflicts, creating more harmonious environments. Through interactive modules, they will acquire the tools to de-escalate tense situations, promoting peace and cooperation in all areas of life. By the course's conclusion, learners will gain confidence in managing emotions and resolving conflicts with greater efficiency. Anger Management and Conflict Resolution Program Curriculum: Module 01: Anger Management Module 1 Module 03: Anger Management Module 2 Module 03: Anger Management Module 3 (See full curriculum) Who is this course for? Individuals seeking to improve emotional control in daily life. Professionals aiming to enhance their conflict management skills. Beginners with an interest in emotional intelligence and personal development. Managers and team leaders who want to foster a harmonious workplace. Career Path Conflict Resolution Specialist Human Resources Manager Customer Service Manager Mental Health Support Worker Team Leader or Supervisor

Talk the argument through Ascertain the cause Analyse possible options and solutions Relationship conflict coaching support and mediation tips conclusion and emotional intelligence training tips 3 x 45 mins sessions https://relationshipsmdd.com/product/m-d-d-argument-with-my-girl-package/

Course Overview The "Store Assistant" course offers learners an in-depth understanding of the retail sector, covering essential aspects such as customer service, store management, and retail operations. By completing this course, learners will gain the skills necessary to effectively contribute to the day-to-day operations of a retail environment. The course will also equip them with knowledge of retail management practices, customer interaction strategies, and industry regulations. Learners will come away with a comprehensive understanding of the role and the ability to enhance their professional practice in a retail setting, making them well-prepared for a variety of store assistant positions. Course Description This course is designed to provide learners with essential knowledge and skills for a career as a store assistant. Topics include the roles and responsibilities of store assistants, the basics of retail management, and how to effectively manage customer relationships. Learners will explore visual merchandising, consumer behaviour, and the psychological aspects of retail, along with understanding how to interact with suppliers. Additionally, the course covers relevant retail legislation to ensure compliance in day-to-day operations. Through a structured curriculum, learners will gain insights into managing a retail store, enhancing customer experiences, and applying effective store strategies to improve business outcomes. The course is ideal for those seeking to develop a strong foundation in retail roles and prepare for a successful career in the industry. Course Modules Module 01: Introduction to Store Assistant Module 02: Roles and Responsibilities of a Store Assistant Module 03: Introduction to Retail Management Module 04: Managing a Retail Store Module 05: Visual Merchandising Module 06: Consumer Behaviour Module 07: Dealing with Customers Module 08: Dealing with Suppliers Module 09: Store Psychology Module 10: Legislations Related to Retail (See full curriculum) Who is this course for? Individuals seeking to start a career in retail. Professionals aiming to enhance their retail management skills. Beginners with an interest in customer service and retail operations. Anyone looking to understand retail environments and store dynamics. Career Path Store Assistant Retail Associate Retail Manager Visual Merchandiser Customer Service Representative Retail Supervisor Supply Chain Assistant

Talk things through Give you support and dating advice Have your own Dating Coach for 4 days 30 mins a day Phone session Dating tips Relationship advice and guidance skills General life coaching How to date in modern society training Dating advice for singles https://relationshipsmdd.com/product/i-need-someone-to-talk-to-package/

Get some single girl tips speak to your coach about dates or whatever you’re going through and we will also send you a single girls information pack Items inside the package: Hair accessories Single girl relationship advice guide Lipstick Biscuits Chocolate Eyeshadow set 2x 30-minute phone calls per week to talk about your situation. Dating advice for singles https://relationshipsmdd.com/product/m-d-d-single-girls-package/

This package is for a couple Diffuse and calm down situation Speak to both parties separately Mediate situation Rationalise through the problems Address the area of contention Couples therapy Ascertain issues Advice on future communications Resolution 2 30min sessions with each party https://relationshipsmdd.com/product/couples-serious-argument-package/

An accredited qualification to prepare supervisors and team leaders for a future management role. This programme gives Team Leaders & Managers the skills, disciplines and confidence to manage their team effectively and add a great deal more value to the organisation - where they have to apply their learning in order to achieve the highly coveted ILM qualification. In order for a business to obtain maximum results, it is important that employees are motivated and supported in their job roles. It is the responsibility of the team leader or supervisor to lead their team effectively and present feedback to management. This 3-day programme will guarantee to boost your performance as a team leader and help you make the transition from working in a team to leading a team. We use a combination of theory and practical to help you develop yourself, and a toolkit of resources to use in the workplace. This is an internationally accredited course which not only carries kudos but it ensures you apply the learning back into the workplace for an immediate impact. All of our ILM Programmes are provided in partnership with BCF Group Limited, which is the ILM Approved Centre we deliver under. Course Syllabus The syllabus of the ILM Level 2 Award in Leadership and Team Skills course is split into three main modules, covering the following: Module One Developing Yourself as a Team Leader Learning the various roles, functions and responsibilities of a team leader - depending on workplace Recognising limits of authority and accountability, and how these are defined Developing personal skills and abilities for effective team leading Using reflective learning skills to improve performance Identifying areas of strength and possible improvement Finding ways of obtaining feedback from others Receiving and responding positively to feedback Module Two Workplace Communications Learning stages in the communication process Consideration of the recipient's needs Spotting barriers to communication and how to overcome them Establishing a range of direct communication methods relevant to the team Collating a range of direct communication methods relevant to people outside own area of responsibility. This includes written, telephone, e-mail and face-to-face Recognising the aspects of face-to-face communication, including appearance, impact, body language Realising the importance of succinct and accurate records of one-to-one oral communication Reasons for maintaining records of one-to-one communication (e.g. potential disciplinary or legal issues) Module Three Managing Yourself Setting SMART objectives and using them to prioritise own actions Learning simple time management techniques Developing an awareness of own skills and abilities Giving yourself personal objectives in relation to team objectives Developing flexibility and responding to daily changing circumstances Diagnosing the causes and impacts of stress at work Identifying symptoms of stress in yourself Knowing the implications of stress for workplace and non-work activities/relationships Developing simple stress management techniques Available sources of support Action planning and review techniques Accreditation As with all ILM accredited programmes, participants will need to complete the post-programme activity in order to achieve their full ILM Level 2 Award in Team Leading. This element is designed to show to ILM that you are able to apply what you have learned in the workplace. Who Is It For? This programme is ideal for practising or aspiring team leaders, in any industry sector, who is looking to gain a solid foundation or develop their existing skills as a team leader. This internationally recognised course will give you a solid understanding of what is needed to be a successful team leader, how to delegate, motivate and how to implement these skills in to your work place. What Will I Learn? At the end of the course, successful candidates will: Have a good understanding of the team leader role Apply a range of effective communication skills to overcome barriers Know how to motivate, build confidence and gain the best from their teams Identify, build and encourage effective team behaviours Apply practical skills and knowledge to be transferred to the workplace Gain an internationally recognised qualification What Is Required? There are no formal entry requirements, but participants will normally be either practising or aspiring team leaders, with the opportunity to meet the assessment demands and have a background that will enable them to benefit from the programme. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information about running this course in-house at your premises, please contact us for more information.

Gain insights into how to master the dynamics of the opposite colour energies and see the dynamics within your team shift towards healthy relationships. Watch as your bottom line improves as suddenly more is getting done in a smarter way.

The Art of Persuasive Communication Course Overview This course explores the essential techniques and principles of persuasive communication, equipping learners with the skills to influence and engage effectively across diverse settings. Covering key areas such as rhetorical strategies, emotional intelligence, and audience analysis, the course offers practical knowledge that enhances personal and professional interactions. Learners will develop confidence in crafting compelling messages, improving negotiation abilities, and fostering meaningful connections. Designed for a wide range of individuals, this course provides valuable tools to advance communication proficiency, enabling participants to stand out in business, leadership, sales, or everyday conversations. Course Description Delving deeper into the art and science of persuasion, this course covers foundational topics including persuasive language, storytelling, non-verbal cues, and ethical communication practices. Through a structured learning experience, participants will examine various communication models and apply these to real-life scenarios, enhancing clarity and impact. Emphasis is placed on understanding audience needs, overcoming objections, and building trust. By completing this course, learners gain advanced skills to influence decision-making, resolve conflicts, and inspire action with confidence and integrity. The content is carefully designed to develop critical thinking, empathy, and effective dialogue within both professional environments and personal relationships. The Art of Persuasive Communication Curriculum Module 01: Introduction to Persuasive Communication Module 02: Principles and Techniques of Persuasion Module 03: Crafting Powerful Messages Module 04: Understanding and Engaging Your Audience Module 05: Emotional Intelligence in Communication Module 06: Non-Verbal Communication and Its Impact Module 07: Overcoming Resistance and Handling Objections Module 08: Ethical Considerations in Persuasive Communication Module 09: Persuasion in Leadership and Negotiation Module 10: Enhancing Communication for Career Success (See full curriculum) Who Is This Course For? Individuals seeking to improve their influence and communication skills. Professionals aiming to enhance leadership and negotiation abilities. Beginners with an interest in mastering effective communication techniques. Anyone looking to boost confidence in personal and business conversations. Career Path Communications Specialist Sales and Marketing Executive Public Relations Officer Customer Relationship Manager Leadership and Management Roles Negotiation Consultant Corporate Trainer in Communication

Translation: Freelance Translator Course Overview This course is designed to provide learners with a comprehensive understanding of freelance translation, from foundational concepts to professional practices. Participants will gain valuable insights into the world of freelancing, covering topics such as client acquisition, project management, and professional ethics. By the end of the course, learners will be equipped with the essential knowledge and skills to start and sustain a successful freelance translation career, ensuring they are well-prepared for the challenges of the industry. Course Description In this course, learners will explore the fundamental aspects of freelance translation, including an introduction to the industry, the roles and responsibilities of a freelance translator, and how to navigate the complexities of freelancing. Topics include setting up a home office, using computer-assisted translation (CAT) tools, marketing services, managing client relationships, and ensuring translation quality. Learners will also delve into the financial aspects of freelancing, including setting rates, invoicing, and getting paid for work. By the end of the course, participants will be well-equipped to start their own freelance translation business and build a sustainable career. Translation: Freelance Translator Curriculum Module 01: An Overview of Translation Module 02: Introduction to Freelancing Module 03: Introduction to Freelance Translator Module 04: Activities Before Getting Started Module 05: Finding Clients Module 06: Managing the Work Module 07: Marketing Module 08: CAT Tools in Translation Module 09: Getting Paid for The Work Module 10: Setting Up Home Office Module 11: Professional Ethics of Freelance Translators Module 12: Ensuring Quality (See full curriculum) Who is this course for? Individuals seeking to start a career in freelance translation. Professionals aiming to transition into freelancing or broaden their skillset. Beginners with an interest in translation and the freelancing industry. Anyone interested in developing the skills to work independently as a translator. Career Path Freelance Translator Translation Project Manager Language Specialist for Agencies Freelance Proofreader/Editor Content Localisation Expert