6954 Courses in Liverpool delivered Live Online

We are delighted to share that we are now running our GP Admin Development Programmes Live Online! If your team have had enough of pre-recorded courses then this is perfect!  We are delivering the content online - Live!  Teams can get involved, interact with each other, and have great discussions. We deliver a suite of programmes to support the development pathway of GP admin staff.  Just £79+vat pp for a half day workshop with resources. The first in the series is: Positive & Proactive Communication for Effective Call Handling This workshop will provide an opportunity to look at how we positively communicate with others - taking into account patients expectations, stereotypes, our role, and how to have the best interactions! We add value by discussing the importance of their roles, exploring how change impacts us and patients, and how we can choose to respond. We couple this with a deeper exploration of communication techniques that leads to a greater understanding of how we can communicate using positive intention & language. It's suitable for all staff (new and more experienced). We also encourage the line manager to participate so that they can follow up on the content using our manager support pack - enabling staff to sustain and embed the learning. The programme will cover the following: The Heart Of The Surgery Changes & Choices Patient Experience Effective Communication Managing Other’s Emotions & Challenging Patients Importance of Signposting Keeping Motivated Creating New Habits We will be running multiple dates so that you can enrol small groups of staff any one time, leaving you enough people to man the helm!If you have any questions then please do get in touch,lucy@thedevelopmentpeople.co.uk

We are delighted to share that we are now running our GP Admin Development Programmes Live Online! If your team have had enough of pre-recorded courses then this is perfect!  We are delivering the content online - Live!  Teams can get involved, interact with each other, and have great discussions. We deliver a suite of programmes to support their development pathway of GP admin staff.  Just £79+vat pp for a half day workshop with resources. The third in the series is: Skills for Confidently Signposting Patients This workshop will provide an opportunity to understand why and how we need to 'Frame' signpost options for patients in order to reach a positive outcome. Each practice has their own approach and guidance to signposting. We focus on how best to present the signpost options to patients, ensuring we don't trigger any conflict by saying 'We don't have an GP appointments' and also making the signpost options sound like a Win:Win! We add value by discussing the importance of the role your team play in Signposting - especially in the bigger picture of the NHS. We also look at how signposting effectively can benefit them, the practice, and the PCN. It's suitable for all staff (new and more experienced). We also encourage the line manager to participate so that they can follow up on the content using our manager support pack - enabling staff to sustain and embed the learning. The programme will cover the following: The Evolution of the Reception Role Benefits & Impact of Signposting Building Knowledge & Confidence in using signposting processes & procedures The Signposting Process - including Framing, Gaining Information, Asking Q's and Presenting Solutions Handling Push Back We will be running multiple dates so that you can enrol small groups of staff any one time, leaving you enough people to man the helm!If you have any questions then please do get in touch,lucy@thedevelopmentpeople.co.uk

Book Now - Ian Banyard's Natural Mindfuness Online 21 day Guide Training Course

Frontline+ Training Programmes for GP Healthcare Operational Staff… Our Frontline+ Programmes are designed for operational staff that deal directly with patients, for example - Reception / Patient Co-ordinators / Care Navigators / Admin

This is a 12 month course, that covers all the basics you need to know about witchcraft! Debunking the silly myths that surround us, and giving you the information and confidence to start your witchcraft path!

Transgender Awareness and Understanding giving you a good overview of all trans issues, pronouns, workplace equality and so much more

A popular 6-week Mindfulness Meditation and Dynamic Breathing course that provides participants with tools to support them in an increasingly challenging world.

Tai Chi Progressive Course for Beginners, Intermediate and Advanced students and all those interested in Tai Chi and QiGong

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What You'll Learn Static vs dynamic displays - why interactive plots and tables are useful in shiny and how they can contribute towards the overall usability of the application Introduction to highcharter - how to create rendered, interactive plots using a similar syntax to the tidyverse (ggplot2) Developing dynamic charts within high charts - creating visualisations that respond to user-initiated actions within the application Introduction to DT - a package for creating data tables that users can interact with, e.g. by searching for specific pieces of data Developing dynamic tables within DT - developing sortable and searchable interactive tables for use in the application About The Trainer Jeremy has been using R since the very first day of his career in 2005, when it was better known as a mere letter of the alphabet! As an early adopter of the language, he’s seen it evolve – from its ugly initial versions to more elegant analytics solutions underpinned by the tidyverse, on which this course is focused. He is a regular speaker on UK R circuit and co-organises a number of R-community groups, including LondonR, ManchesterR & BrightonR, and the infamous EARL conference! About Us Datacove are a data and analytics consultancy specialising in customer analytics, marketing analytics and process automation. With over 20 years of combined experience in the industry we answer the questions that sit at the heart of every business, from who your customers are, to where and how you find more of them and how much you need to spend to do so. We also automate your most painful business processes, removing the 20+ hours you spend on them per week, forever! Extra Information Our courses are delivered during core office hours, ensuring they fit seamlessly into your work schedule. Once your booking is confirmed, we will send you a Microsoft Teams link, allowing you to join the session with ease.