Name: Telephone Skills
Price: 140 GBP
Availability: InStock

Birmingham

Who is this workshop for? 
Newly qualified teachers, tutors, teaching assistants, learning support assistants and all those responsible for delivering learning.
&nbsp;
Background 
In this climate, after all the lockdowns, we risk moving too quickly to catch up and cover curriculum content while forgetting to ensure that pupils are in fact learning and making progress. Research evidence from the Education Endowment Foundation shows that the provision of high quality feedback can lead to an average of eight additional months&rsquo; progress over the course of a year!
&nbsp;
What will be covered? 
<ul>
<li>Progress: definition, how we measure it</li>
<li>Has learning taken place?</li>
<li>Feedback: purposeful and effective</li>
<li>Feedback: impact on progress</li>
<li>Dedicated Improvement &amp; Reflection Time</li>
</ul>

Who is this workshop for? 
Newly qualified teachers, tutors, teaching assistants, learning support assistants and all those responsible for delivering learning.
 
Background 
In this climate, after all the lockdowns, we risk moving too quickly to catch up and cover curriculum content while forgetting to ensure that pupils are in fact learning and making progress. Research evidence from the Education Endowment Foundation shows that the provision of high quality feedback can lead to an average of eight additional months’ progress over the course of a year!
 
What will be covered? 
Progress: definition, how we measure it
Has learning taken place?
Feedback: purposeful and effective
Feedback: impact on progress
Dedicated Improvement & Reflection Time

Marell Consulting Limited

How purposeful, high quality feedback can be used effectively to drive progress.

Feedback & Progress

Fee for up to 20 people

Background&nbsp;
<ul>
<li>GCSE passes at grades 4 &ndash; 9 in Mathematics &amp; English form part of the entry requirements for most post 16 courses</li>
<li>On post-16 vocations courses learners who have not achieved GCSE grade 4 &ndash; 9 in Mathematics &amp; English have to continue studying these subjects</li>
<li>A good understanding of literacy and numeracy is necessary in everday life</li>
</ul>
Developing numeracy and literacy across the curriculum improves pupils chances of gaining the Mathematics &amp; English qualifications they need to move into post-16 education.
&nbsp;
Who is this course for?
Teachers, trainee teachers, teaching assistants, learning support assistants
&nbsp;
What will be covered?
<ul>
<li>Developing not identifying</li>
<li>Embedding Mathematics &amp; English in other subjects</li>
<li>Using contexts from other subjects during the delivery of Mathematics &amp; English</li>
<li>Additional strategies</li>
</ul>
&nbsp;

Background 
GCSE passes at grades 4 – 9 in Mathematics & English form part of the entry requirements for most post 16 courses
On post-16 vocations courses learners who have not achieved GCSE grade 4 – 9 in Mathematics & English have to continue studying these subjects
A good understanding of literacy and numeracy is necessary in everday life
Developing numeracy and literacy across the curriculum improves pupils chances of gaining the Mathematics & English qualifications they need to move into post-16 education.
 
Who is this course for?
Teachers, trainee teachers, teaching assistants, learning support assistants
 
What will be covered?
Developing not identifying
Embedding Mathematics & English in other subjects
Using contexts from other subjects during the delivery of Mathematics & English
Additional strategies
 

Get strategies for developing numeracy and literacy across the curriculum.

Developing Numeracy & Literacy across the Curriculum

This does not include the cost of travel which will be charged at £0.45 per mile for return travel to your school from our offices in Birmingham. 

Who is this course for? 
Headteachers, SLTs and other school leaders who are involved in whole school management.
&nbsp;
Background 
As school leaders you can get so busy running the day to day that there is no time to focus on strategic issues such as school improvement. In such situations, leaders tend to think of improvement when things go wrong - after inspection. When school improvement is only considered after a poor inspection outcome, all efforts are about addressing the issues identified during the inspection, and not about doing things better to benefit pupils. As a result, actions taken are usually short-term fixes that are driven by the short timeframe in which schools have to demonstrate that they have addressed issues identified during the inspection.
In order for meaningful improvement to take place, improvement should not only be planned when things go wrong. Plans must also be effective in order for them to have a chance being implemented otherwise they will end up getting dusty in some office cabinet.
&nbsp;
What will be covered?
<ul>
<li>the link to self-evaluation</li>
<li>the role of staff</li>
<li>improving the quality of improvement actions</li>
<li>SMART actions</li>
<li>ensuring strict implementation of improvement plans</li>
<li>post inspection DfE action plans</li>
<li>identifying and celebrating improvements</li>
</ul>

Who is this course for? 
Headteachers, SLTs and other school leaders who are involved in whole school management.
 
Background 
As school leaders you can get so busy running the day to day that there is no time to focus on strategic issues such as school improvement. In such situations, leaders tend to think of improvement when things go wrong - after inspection. When school improvement is only considered after a poor inspection outcome, all efforts are about addressing the issues identified during the inspection, and not about doing things better to benefit pupils. As a result, actions taken are usually short-term fixes that are driven by the short timeframe in which schools have to demonstrate that they have addressed issues identified during the inspection.
In order for meaningful improvement to take place, improvement should not only be planned when things go wrong. Plans must also be effective in order for them to have a chance being implemented otherwise they will end up getting dusty in some office cabinet.
 
What will be covered?
the link to self-evaluation
the role of staff
improving the quality of improvement actions
SMART actions
ensuring strict implementation of improvement plans
post inspection DfE action plans
identifying and celebrating improvements

SMART Improvement Planning & Implementation 

For all the school leaders at the school

Nuneaton

Who is it for?:If you are looking to get into teaching, or are currently working for an FE College, Independent Learning Provider or Local Authority, this is the course for you.It&#39;s suitable for:<ul style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));"><li fr-original-style="" style="box-sizing: border-box;">Individuals not currently teaching or training.</li><li fr-original-style="" style="box-sizing: border-box;">Individuals currently teaching and training, including those new to the profession.</li><li fr-original-style="" style="box-sizing: border-box;">Individuals currently working as assessors who wish to achieve a qualification that provides an introduction to teaching.</li></ul> Pre-requisites:You would ideally have a subject in mind that you want to teach.Course Content Includes:You will be taught about the role and responsibilities of being a teacher and you will be given the opportunity to practise skills in planning, delivering and evaluating training sessions.Assessment will be via a practical micro-teach session and portfolio of evidence. Qualification:HABC Level 3 Award in Education and Training (QCF). Duration:3 days.

Who is it for?:
If you are looking to get into teaching, or are currently working for an FE College, Independent Learning Provider or Local Authority, this is the course for you.
It's suitable for:
Individuals not currently teaching or training.
Individuals currently teaching and training, including those new to the profession.
Individuals currently working as assessors who wish to achieve a qualification that provides an introduction to teaching.


Pre-requisites:
You would ideally have a subject in mind that you want to teach.
Course Content Includes:
You will be taught about the role and responsibilities of being a teacher and you will be given the opportunity to practise skills in planning, delivering and evaluating training sessions.
Assessment will be via a practical micro-teach session and portfolio of evidence.


Qualification:
HABC Level 3 Award in Education and Training (QCF).


Duration:
3 days.

First Safety Training Services

If you are looking to get into teaching, or are currently working for an FE College, Independent Learning Provider or Local Authority, this is the course for you.

Education & Training (HABC Level 3)

General Admission

<div data-mesh-id="comp-jp2hrn8rinlineContent" data-testid="inline-content" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><div data-mesh-id="comp-jp2hrn8rinlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">Delivering exceptional customer service is increasingly important to differentiate you from your competitors. Duration:&nbsp;1 day.&nbsp;Who is it for?:All staff who are responsible for delivering a service to others - customers, clients or internal customers. Course Content Includes:<ul style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));"><li fr-original-style="" style="box-sizing: border-box;">Key themes in customer service research.</li><li fr-original-style="" style="box-sizing: border-box;">Exceptional Customer Service - what it is and what it isn&#39;t.</li><li fr-original-style="" style="box-sizing: border-box;">Moments of truth in customer service.</li><li fr-original-style="" style="box-sizing: border-box;">Creating service that &#39;delights not just &#39;satisfies&#39;.</li><li fr-original-style="" style="box-sizing: border-box;">Consequences of poor service.</li><li fr-original-style="" style="box-sizing: border-box;">The 3 principles of exceptional customer service.</li><li fr-original-style="" style="box-sizing: border-box;">Rapport building.</li><li fr-original-style="" style="box-sizing: border-box;">First (and last) impressions count.</li><li fr-original-style="" style="box-sizing: border-box;">Superior service Questionnaire - How good are you?</li><li fr-original-style="" style="box-sizing: border-box;">In our customer&#39;s shoes - what does the customer expect?</li><li fr-original-style="" style="box-sizing: border-box;">The role of emailing in customer service.</li><li fr-original-style="" style="box-sizing: border-box;">Do&#39;s and Dont&#39;s of emailing.</li><li fr-original-style="" style="box-sizing: border-box;">Using assertiveness to respond to difficult situations.</li><li fr-original-style="" style="box-sizing: border-box;">Case study in dealing with angry people.</li><li fr-original-style="" style="box-sizing: border-box;">Tips and tactics around dealing with angry people.</li></ul> Notes:Courses can be delivered at our Nuneaton training venue or at your own premises*.&nbsp;* Customers must be able to provide suitable classroom and workspace facilities for the number of delegates booked.&nbsp;</div></div></div>

Delivering exceptional customer service is increasingly important to differentiate you from your competitors.


Duration: 
1 day.
 
Who is it for?:
All staff who are responsible for delivering a service to others - customers, clients or internal customers.


Course Content Includes:
Key themes in customer service research.
Exceptional Customer Service - what it is and what it isn't.
Moments of truth in customer service.
Creating service that 'delights not just 'satisfies'.
Consequences of poor service.
The 3 principles of exceptional customer service.
Rapport building.
First (and last) impressions count.
Superior service Questionnaire - How good are you?
In our customer's shoes - what does the customer expect?
The role of emailing in customer service.
Do's and Dont's of emailing.
Using assertiveness to respond to difficult situations.
Case study in dealing with angry people.
Tips and tactics around dealing with angry people.


Notes:
Courses can be delivered at our Nuneaton training venue or at your own premises*.
 
* Customers must be able to provide suitable classroom and workspace facilities for the number of delegates booked. 

Customer Service

For all staff who are responsible for delivering a service to others - customers, clients or internal customers.

Exceptional Customer Service

<div data-mesh-id="comp-jp2hrn8rinlineContent" data-testid="inline-content" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><div data-mesh-id="comp-jp2hrn8rinlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">Duration:1 day.&nbsp;Who is it for?:&nbsp;All staff members.&nbsp;Course Content Includes:<ul style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));"><li fr-original-style="" style="box-sizing: border-box;">The benefits of improved communication skills.</li><li fr-original-style="" style="box-sizing: border-box;">Appreciation of your own communication style when dealing with others.</li><li fr-original-style="" style="box-sizing: border-box;">The differences between assertive, aggressive and passive behaviours.</li><li fr-original-style="" style="box-sizing: border-box;">The 3 steps to assertive behaviour.</li><li fr-original-style="" style="box-sizing: border-box;">Understanding the influencing techniques of broken record and self disclosure.</li><li fr-original-style="" style="box-sizing: border-box;">Appreciate when written communication is most appropriate.</li><li fr-original-style="" style="box-sizing: border-box;">The do&#39;s and dont&#39;s of email.</li><li fr-original-style="" style="box-sizing: border-box;">Enhanced listening skills.</li><li fr-original-style="" style="box-sizing: border-box;">The difference between open, closed and probing questioning.</li><li fr-original-style="" style="box-sizing: border-box;">Effective questioning techniques using T.E.D.</li><li fr-original-style="" style="box-sizing: border-box;">Know and apply the funneling technique.</li></ul>&nbsp;Notes:Courses can be delivered at our Nuneaton training venue or at your own premises*.&nbsp;* Customers must be able to provide suitable classroom and workspace facilities for the number of delegates booked.&nbsp;</div></div></div>

Duration:
1 day.
 
Who is it for?: 
All staff members.
 
Course Content Includes:
The benefits of improved communication skills.
Appreciation of your own communication style when dealing with others.
The differences between assertive, aggressive and passive behaviours.
The 3 steps to assertive behaviour.
Understanding the influencing techniques of broken record and self disclosure.
Appreciate when written communication is most appropriate.
The do's and dont's of email.
Enhanced listening skills.
The difference between open, closed and probing questioning.
Effective questioning techniques using T.E.D.
Know and apply the funneling technique.
 
Notes:
Courses can be delivered at our Nuneaton training venue or at your own premises*.
 
* Customers must be able to provide suitable classroom and workspace facilities for the number of delegates booked. 

Communication Skills

<div data-mesh-id="comp-jp2hrn8rinlineContent" data-testid="inline-content" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><div data-mesh-id="comp-jp2hrn8rinlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">One company who introduced performance coaching meeting as a tool for its managers saw the number of disciplinary interviews drop by over 30%. Duration:1 day. Who is it for?:All staff who are responsible for performance managing others - typically team leaders, supervisors and managers. Course Content Includes:<ul style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));"><li fr-original-style="" style="box-sizing: border-box;">Performance management in terms of &#39;skill and will&#39;.</li><li fr-original-style="" style="box-sizing: border-box;">Strategies to help team members with performance blockages.</li><li fr-original-style="" style="box-sizing: border-box;">Factors to consider when contemplating implementing the disciplinary procedure.</li><li fr-original-style="" style="box-sizing: border-box;">Principles of effective task setting.</li><li fr-original-style="" style="box-sizing: border-box;">S.M.A.R.T model for setting task/performance objectives.</li><li fr-original-style="" style="box-sizing: border-box;">5 key questions to check if your objective setting is S.M.A.R.T enough.</li><li fr-original-style="" style="box-sizing: border-box;">Communicating performance standards.</li><li fr-original-style="" style="box-sizing: border-box;">Do&#39;s and Dont&#39;s of giving feedback.</li><li fr-original-style="" style="box-sizing: border-box;">Types of feedback.</li><li fr-original-style="" style="box-sizing: border-box;">E.E.C model for giving feedback on staff performance.</li><li fr-original-style="" style="box-sizing: border-box;">When informal feedback doesn&#39;t work.</li><li fr-original-style="" style="box-sizing: border-box;">The concept of performance coaching.</li><li fr-original-style="" style="box-sizing: border-box;">Preparing and delivering the performance coaching meeting.</li></ul> Notes:Courses can be delivered at our Nuneaton training venue or at your own premises*. * Customers must be able to provide suitable classroom and workspace facilities for the number of delegates booked.</div></div></div>

One company who introduced performance coaching meeting as a tool for its managers saw the number of disciplinary interviews drop by over 30%.


Duration:
1 day.


Who is it for?:
All staff who are responsible for performance managing others - typically team leaders, supervisors and managers.


Course Content Includes:
Performance management in terms of 'skill and will'.
Strategies to help team members with performance blockages.
Factors to consider when contemplating implementing the disciplinary procedure.
Principles of effective task setting.
S.M.A.R.T model for setting task/performance objectives.
5 key questions to check if your objective setting is S.M.A.R.T enough.
Communicating performance standards.
Do's and Dont's of giving feedback.
Types of feedback.
E.E.C model for giving feedback on staff performance.
When informal feedback doesn't work.
The concept of performance coaching.
Preparing and delivering the performance coaching meeting.


Notes:
Courses can be delivered at our Nuneaton training venue or at your own premises*.


* Customers must be able to provide suitable classroom and workspace facilities for the number of delegates booked.

One company who introduced performance coaching meeting as a tool for its managers saw the number of disciplinary interviews drop by over 30%.

Managing Performance

<div data-mesh-id="comp-jp2hrn8rinlineContent" data-testid="inline-content" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><div data-mesh-id="comp-jp2hrn8rinlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">Duration:&nbsp;1 day.&nbsp;Who is it for?:&nbsp;Anyone wishing to improve their time management at work.&nbsp;Course Content Includes:&nbsp;<ul style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));"><li fr-original-style="" style="box-sizing: border-box;">Understand the real meaning of time management.</li><li fr-original-style="" style="box-sizing: border-box;">Appreciate the consequences of being a poor time manager.</li><li fr-original-style="" style="box-sizing: border-box;">Understand a structured approach towards planning time.</li><li fr-original-style="" style="box-sizing: border-box;">Recall the 2 criteria to apply when prioritising work.</li><li fr-original-style="" style="box-sizing: border-box;">Understand the application of the 5 choices when considering tasks.</li><li fr-original-style="" style="box-sizing: border-box;">Apply structured process to deciding and prioritising key activities.</li><li fr-original-style="" style="box-sizing: border-box;">Recall the 6 golden rules of planning tools.</li><li fr-original-style="" style="box-sizing: border-box;">Use assertiveness to negotiate time deadlines/quality of work or to deal with jobs that aren&#39;t yours.</li><li fr-original-style="" style="box-sizing: border-box;">Understand the &#39;time thieves&#39; in your work and appreciate a range of tips and tactics to deal with them.</li></ul> Notes:Courses can be delivered at our Nuneaton training venue or at your own premises*.* Customers must be able to provide suitable classroom and workspace facilities for the number of delegates booked.&nbsp;</div></div></div>

Duration:
 1 day.
 
Who is it for?: 
Anyone wishing to improve their time management at work.
 
Course Content Includes: 
Understand the real meaning of time management.
Appreciate the consequences of being a poor time manager.
Understand a structured approach towards planning time.
Recall the 2 criteria to apply when prioritising work.
Understand the application of the 5 choices when considering tasks.
Apply structured process to deciding and prioritising key activities.
Recall the 6 golden rules of planning tools.
Use assertiveness to negotiate time deadlines/quality of work or to deal with jobs that aren't yours.
Understand the 'time thieves' in your work and appreciate a range of tips and tactics to deal with them.


Notes:
Courses can be delivered at our Nuneaton training venue or at your own premises*.
* Customers must be able to provide suitable classroom and workspace facilities for the number of delegates booked. 

Time Management

For anyone wishing to improve their time management at work.

<div data-mesh-id="comp-jp2hrn8rinlineContent" data-testid="inline-content" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><div data-mesh-id="comp-jp2hrn8rinlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">For many people, giving a presentation is a daunting prospect - sleep is lost and nails are bitten. Delivering a presentation has been rated as the thing business people most dread. In a survey, people placed death as number 7 on the list! Duration:&nbsp;1 day.&nbsp;Who is it for?:&nbsp;All staff members involved in the the delivery of presentations.&nbsp;Course Content Includes:&nbsp;<ul style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));"><li fr-original-style="" style="box-sizing: border-box;">Appreciate why people are apprehensive when delivering presentations.</li><li fr-original-style="" style="box-sizing: border-box;">Understand how to start a good presentation using the I.N.T.R.O mnemonic.</li><li fr-original-style="" style="box-sizing: border-box;">The four stages to effective presentation structure.</li><li fr-original-style="" style="box-sizing: border-box;">6 body language indicators that promote good presentation technique.</li><li fr-original-style="" style="box-sizing: border-box;">The 4 aspects of voice that can affect presentation quality.</li><li fr-original-style="" style="box-sizing: border-box;">Coping strategies when dealing with nerves.</li><li fr-original-style="" style="box-sizing: border-box;">Delivering an effective presentation.</li><li fr-original-style="" style="box-sizing: border-box;">Handling questions from the audience.</li></ul> Notes:&nbsp;Courses can be delivered at our Nuneaton training venue or at your own premises*.&nbsp;* Customers must be able to provide suitable classroom and workspace facilities for the number of delegates booked.&nbsp;</div></div></div>

For many people, giving a presentation is a daunting prospect - sleep is lost and nails are bitten. Delivering a presentation has been rated as the thing business people most dread. In a survey, people placed death as number 7 on the list!


Duration: 
1 day.
 
Who is it for?:
 All staff members involved in the the delivery of presentations.
 
Course Content Includes: 
Appreciate why people are apprehensive when delivering presentations.
Understand how to start a good presentation using the I.N.T.R.O mnemonic.
The four stages to effective presentation structure.
6 body language indicators that promote good presentation technique.
The 4 aspects of voice that can affect presentation quality.
Coping strategies when dealing with nerves.
Delivering an effective presentation.
Handling questions from the audience.


Notes: 
Courses can be delivered at our Nuneaton training venue or at your own premises*.
 
* Customers must be able to provide suitable classroom and workspace facilities for the number of delegates booked. 

Presentation Skills

For many people, giving a presentation is a daunting prospect - sleep is lost and nails are bitten. Delivering a presentation has been rated as the thing business people most dread. In a survey, people placed death as number 7 on the list!

<div data-mesh-id="comp-jp2hrn8rinlineContent" data-testid="inline-content" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><div data-mesh-id="comp-jp2hrn8rinlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">Duration:&nbsp;1 day. Who is it for?:All staff members who use the telephone as part of their normal duties.&nbsp;Course Content Includes:<ul style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));"><li fr-original-style="" style="box-sizing: border-box;">Nature of communication.</li><li fr-original-style="" style="box-sizing: border-box;">Choosing the most appropriate communication model.</li><li fr-original-style="" style="box-sizing: border-box;">Own personal communication style in business dealings with others.</li><li fr-original-style="" style="box-sizing: border-box;">Importance of first impressions from the caller&#39;s standpoint.</li><li fr-original-style="" style="box-sizing: border-box;">Giving callers the wrong impression.</li><li fr-original-style="" style="box-sizing: border-box;">Challenges of communicating by phone.</li><li fr-original-style="" style="box-sizing: border-box;">Developing rapport with callers.</li><li fr-original-style="" style="box-sizing: border-box;">Factors of good and bad communication on the telephone.</li><li fr-original-style="" style="box-sizing: border-box;">The 6 W&#39;s of message taking.</li><li fr-original-style="" style="box-sizing: border-box;">Active listening skills on the telephone.</li><li fr-original-style="" style="box-sizing: border-box;">Factors of voice to add impact.</li><li fr-original-style="" style="box-sizing: border-box;">Tactics and tips to cope with anger and complaints.</li><li fr-original-style="" style="box-sizing: border-box;">3 steps to assertive behaviour.</li><li fr-original-style="" style="box-sizing: border-box;">6 steps to an incoming phone call.</li><li fr-original-style="" style="box-sizing: border-box;">Skill practice.</li></ul>Notes:Courses can be delivered at our Nuneaton training venue or at your own premises*.&nbsp;* Customers must be able to provide suitable classroom and workspace facilities for the number of delegates booked.&nbsp;</div></div></div>

Duration:
 1 day.


Who is it for?:
All staff members who use the telephone as part of their normal duties.
 
Course Content Includes:
Nature of communication.
Choosing the most appropriate communication model.
Own personal communication style in business dealings with others.
Importance of first impressions from the caller's standpoint.
Giving callers the wrong impression.
Challenges of communicating by phone.
Developing rapport with callers.
Factors of good and bad communication on the telephone.
The 6 W's of message taking.
Active listening skills on the telephone.
Factors of voice to add impact.
Tactics and tips to cope with anger and complaints.
3 steps to assertive behaviour.
6 steps to an incoming phone call.
Skill practice.
Notes:
Courses can be delivered at our Nuneaton training venue or at your own premises*.
 
* Customers must be able to provide suitable classroom and workspace facilities for the number of delegates booked. 

For all staff members who use the telephone as part of their normal duties.



Telephone Skills

<h2 id="isPasted" style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);">About this event</h2><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);"><h3 style="color: rgb(30, 10, 60); box-sizing: border-box;" fr-original-style=" color: rgb(30, 10, 60);">COURSE INTRODUCTION</h3>This course covers Tuberculosis, latent and active, diagnosis, screening and testing, groups offered vaccine, symptoms and treatment; within the current regulatory and legal framework. We discuss Mantoux, BCG techniques, IGRA testing, Scar identification and current issues. The course is hands-on and practical and each participant receives a certificate after successfully completing the course.<h3 style="color: rgb(30, 10, 60); box-sizing: border-box;" fr-original-style=" color: rgb(30, 10, 60);">AIMS AND OBJECTIVES</h3>&bull; Be able to provide accurate and up to date information about BCG and TB vaccines&bull; Update staff on current issues&bull; Provide a safe, effective and high standard of care COURSE CONTENTS&bull; The aims of TB immunisation: national policy and schedules&bull; History of TB&bull; How common is TB&bull; Epidemiology and current statistics&bull; Screening and testing&bull; Latent TB infection&bull; Active TB disease&bull; Signs and symptoms of TB&bull; Diagnosis&bull; IGRA Testing&bull; Treatment&bull; Management&bull; TB Vaccination&bull; Practical workshop&bull; Technique-intradermal&bull; BCG Technique&bull; Mantoux / Technique&bull; Scar identification&bull; The legal aspects of vaccination&bull; Prescribing vaccines&bull; Storage and handling of vaccines - cold chain&bull; Correct administration of vaccines&bull; Record-keeping and reporting&bull; Competence AssessmentRef: National Minimum Standards for Immunisation Training, PHE and RCN, Immunisation for Infectious Diseases<h3 style="color: rgb(30, 10, 60); box-sizing: border-box;" fr-original-style=" color: rgb(30, 10, 60);">WHO SHOULD ATTEND?</h3>&bull; Nurses - Primary Care, Secondary Care&bull; Occupational Health Staff&bull; Doctors - Occupational Health&bull; Military Staff&bull; Midwives&bull; Neonatal Nurses&bull; School NursesIncludes All course materials and certificate of attendanceAB Health Group awards CPD points / certificate of attendance for each course. &nbsp;If you would prefer an accredited certificate by our accrediting body Aim Qualifications we can organise this. &nbsp;The charge for the certificate including postage is &pound;30.00. Annie Barr AB Health GroupOrganiser DescriptionAnnie Barr is a leading provider of high quality, accredited healthcare training. With a selection of engaging healthcare training that has been developed by experts to equip you and your workforce with the skills, knowledge and competence needed to provide compassionate and high quality care.</div>

About this event
COURSE INTRODUCTION
This course covers Tuberculosis, latent and active, diagnosis, screening and testing, groups offered vaccine, symptoms and treatment; within the current regulatory and legal framework. We discuss Mantoux, BCG techniques, IGRA testing, Scar identification and current issues. The course is hands-on and practical and each participant receives a certificate after successfully completing the course.
AIMS AND OBJECTIVES
• Be able to provide accurate and up to date information about BCG and TB vaccines
• Update staff on current issues
• Provide a safe, effective and high standard of care


COURSE CONTENTS
• The aims of TB immunisation: national policy and schedules
• History of TB
• How common is TB
• Epidemiology and current statistics
• Screening and testing
• Latent TB infection
• Active TB disease
• Signs and symptoms of TB
• Diagnosis
• IGRA Testing
• Treatment
• Management
• TB Vaccination
• Practical workshop
• Technique-intradermal
• BCG Technique
• Mantoux / Technique
• Scar identification
• The legal aspects of vaccination
• Prescribing vaccines
• Storage and handling of vaccines - cold chain
• Correct administration of vaccines
• Record-keeping and reporting
• Competence Assessment
Ref: National Minimum Standards for Immunisation Training, PHE and RCN, Immunisation for Infectious Diseases
WHO SHOULD ATTEND?
• Nurses - Primary Care, Secondary Care
• Occupational Health Staff
• Doctors - Occupational Health
• Military Staff
• Midwives
• Neonatal Nurses
• School Nurses
Includes All course materials and certificate of attendance
AB Health Group awards CPD points / certificate of attendance for each course. If you would prefer an accredited certificate by our accrediting body Aim Qualifications we can organise this. The charge for the certificate including postage is £30.00.


Annie Barr AB Health Group
Organiser Description
Annie Barr is a leading provider of high quality, accredited healthcare training. With a selection of engaging healthcare training that has been developed by experts to equip you and your workforce with the skills, knowledge and competence needed to provide compassionate and high quality care.

AB Health Group

Health & Wellbeing

General Health

Medical Training

Professional Development

Public Health

BCG/Mantoux and TB - Webinar

TB / BCG Training WEBINAR

Facilitated by: Teresa Nightingale, HIGN trustee and Income Generation &amp; Marketing Director, Wirral Hospice St John&rsquo;s.Sharing and networking session.<div fr-original-style="" style="box-sizing: border-box;"> </div><div fr-original-style="" style="box-sizing: border-box;">Q2 Reporting THIS SESSION WON&#39;T BE RECORDED. <div fr-original-style="" style="box-sizing: border-box;"> Session aimed at fundraising leaders: Directors | Heads of | Leads | Managers</div></div>

Resilience, stress and boundaries - essential skills for fundraisers

Facilitated by Claire Warner
Charity Culture, Wellbeing & Leadership Specialist

Aimed at those working in fundraising and marcomms roles in UK hospices

- - -

Fundraising is tough. It’s emotionally demanding, fast-paced, and often unpredictable. To keep going, you need more than passion—you need resilience, stress management, and strong boundaries to protect your wellbeing.

Join us for this interactive, practical workshop.

You’ll learn:
 ✅ How to build resilience and stay steady under pressure
 ✅ The signs of stress and quick strategies to manage it
 ✅ How to set and maintain boundaries to prevent burnout

This session isn’t just theory - we’ll share real-life tools, group discussions, and practical exercises to help you navigate the challenges of your role with confidence.

- - -
Claire Warner (she/her) is a Charity Culture, Wellbeing & Leadership Specialist. 

Before developing this specialism, Claire had 19 years working in the charity sector, including 10 years in Director / Senior Leader roles. But it was a period of significant unwellbeing (breast cancer) that led Claire to the career change. And it was in conducting a large piece of research into sector wellbeing, that Claire recognised this significant gap in provision and went on to create Lift. 

In 2020, Claire won the Best Digital Leader Award at the Social CEO Awards for her wellbeing work during the pandemic. In 2021, she curated the first Charity Workplace Wellbeing Summit and was named as one of Charity Times Magazine’s 20 Pandemic Pioneers.

Claire lives in rural Lancashire with her husband, their two daughters, Rowan the dog and horses Maddie and Bernie.

Hospice Income Generation Network

Tue 25 Mar 2025 - Resilience, stress and boundaries

<img src="https://images.cademy.co.uk/noble-foods/72a25245-9100-48ee-935a-ee2add5a76c4/original.jpeg" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"> Every year, organisations spend billions on strategy creation&mdash;and more than 80% of those strategies fail. FranklinCovey&rsquo;s The 4 Disciplines of Execution&reg;&nbsp;(4DX) methodology provides the framework for organisations&nbsp;seeking to increase strategic execution by creating a culture of high performance.<h2 style="color: rgb(16, 24, 32); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(16, 24, 32);">Discipline 1: Focus on the Wildly Important</h2>This is the discipline of&nbsp;focus.&nbsp;Exceptional execution starts with narrowing the focus&mdash;clearly identifying what must be done. Otherwise, nothing else you achieve really matters much.<h2 style="color: rgb(16, 24, 32); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(16, 24, 32);">Discipline 2: Act on the Lead Measures</h2>This is the discipline of&nbsp;leverage. 80% of your results will come from 20% of your activities; are you focusing on the right ones? Discipline 2 is based on the principle that not all actions are created equal. Identify and act on the activities with the highest leverage.<h2 style="color: rgb(16, 24, 32); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(16, 24, 32);">Discipline 3: Keep a Compelling Scoreboard</h2>This is the discipline of&nbsp;engagement. People and teams play differently when they are keeping score, and the right kind of scoreboards motivate the players to win.<h2 style="color: rgb(16, 24, 32); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(16, 24, 32);">Discipline 4: Create a Cadence of Accountability</h2>This is the discipline of&nbsp;accountability. Each team engages in a simple weekly process that highlights successes, analyses failures, and course-corrects as necessary, creating the ultimate performance-management system. The Noble Experience This autumn we&#39;re road testing the 4DX methodology with members of the NLG and their teams from within the Poultry business unit. Real life successes, realistic roadblocks and issues, and a genuine appraisal of the outcomes, will all be shared with participants at the 2024 4DX sessions, as we strive to learn the best practices that enable us to go beyond a good strategy, to achieving great levels of execution!Delivery of the 4DX sessionsThe 4 NLG groups will attend a one-day, in person module, where we&#39;ll share the 4DX methodology with you and hear directly from Richard Wood, MD of the Poultry business, as to how the approach has helped him and his team to delivery their objectives.<img src="https://images.cademy.co.uk/noble-foods/7f22d13e-e7fe-43bb-ad22-a5dbd09dcb21/original.png" style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">

Success = Value + People + Process

With innovation happening more than ever, the new agile project economy requires more and more people across organisations to manage projects successfully, leading to many of us quietly slipping into the role of the unofficial project manager!
The problem is very few people receive formal training on how to do it. Stakeholders, scope creep, limited training, and a lack of process all combine to raise the probability of project failure costing organisations time, money, and employee morale
Is it any wonder 65% of all projects fail* each year!
The good news is—unofficial project managers can build confidence to lead high-value projects and engage teams in a way that inspires them to volunteer their best efforts.



Source: *Nieto-Rodriguez, A. (2021). “The Project Economy Has Arrived.” Harvard Business Review; Nov/Dec 21.
Outcomes
Project Management for the Unofficial Project Manager™ combines best practices from agile and waterfall project management to equip learners with the mindset, skillset, and toolset to engage and inspire team members.
Success starts with the core agile principle of value—a project must deliver value to Noble! Once value is established, it is people who make projects successful through a consistent process.
Project management isn’t just about managing logistics and hoping the project team is ready to play to win. The skills of “informal authority” are more important than ever before, so team members are inspired to contribute to project success!

This course will help learners:
Build strong informal authority that inspires project teams to consistently volunteer their best efforts.
Utilise a consistent process to start and finish high-value projects on time and with quality.
Influence and engage others to define a clear project scope, including clear deliverables and risk strategies.
Model openness and agility to apply proactive change management and deliver high-value projects.
Project Management Framework
The Project Management Framework guides you through five distinct elements in the life of any project. Coupled with the foundational behaviours taught in the programme, this framework can help you deliver highly successful projects again and again.

Who Should Attend?
This programme is for anyone who finds themselves leading projects at work, regardless of whether or not their job title says, Project Manager!
It is NOT a deep dive into project management processes, nor is it a qualification based programme.
Whilst it would be helpful to either be involved in or to be leading a project, during the programme, this is clearly not essential. However, it is advisable that the participants have had some experience, whether as a project member or as the person who is leading the project (officially or not)!
Project Management Institute (PMI)
FranklinCovey is a member of the Project Management Institute (PMI) Authorised Training Partners (ATP) Programme and this course has been designed to satisfy the project management education requirement for PMI Certifications as well as Professional Development Education units (PDUs) needed by PMI credential holders.

Noble Foods

Project Management for the Unofficial Project Manager™

Creating Family Friendly Museums – Afternoon Cuppa Session 
Tuesday 25 March 2025, 2-3.30pm 
Join us for an informal virtual briefing and discussion session, featuring exciting updates from Kids in Museums. We will be sharing information about the updated Kids in Museums Manifesto and the Family Friendly Museum Award 2025.  
The Kids in Museums Manifesto is a set of simple guidelines for museums, heritage sites and cultural organisations, which we update every two years. Between October and December 2024, we consulted hundreds of children, young people and families about what makes a heritage site a great place to visit. In this session, we will reveal the new version of the Manifesto, along with low and no cost changes you could make to enhance your museum’s family provision.  
You will also hear more about the Kids in Museums Family Friendly Museum Award, which recognises the venues that are most welcoming, fun, and accessible for families.  
In this session, you will: 
find out about the updated version of the Kids in Museums Manifesto 
gain an insight into what children, young people and families think about museums, heritage sites and cultural organisations 
hear a range of practical ideas to inspire your family friendly provision 
gain inspiration from a case study from the winner of the Best Small Museum at the Family Friendly Museum Award 2024 – National Civil War Centre, Newark. They will talk about their work with families and how their success in the 2024 Family Friendly Museum Award has impacted the museum. 
informally share more about your current family offer and how you can put ideas from the session into practice. 
Please bring your own cuppa and snacks! 
Take a look at the full schedule. 
This event will be delivered virtually over one and a half hours.  

Kids in Museums

Creating Family Friendly Museums – Afternoon Cuppa Session 

Facilitated by: Teresa Nightingale, HIGN trustee and Income Generation &amp; Marketing Director, Wirral Hospice St John&rsquo;sSharing and networking session to discuss in memory giving: funeral donations, tribute funds, memory trees / gardens, and any other related areas. THIS SESSION WILL NOT BE RECORDED. This session won&rsquo;t cover Light up a Life as we host several sessions a year on that topic. The next LUAL session will be on Wed 3 July 2024, 10-11.30am.Session aimed at those working in supporter care, individual giving, in memory

Sharing and networking session to discuss in memory giving: funeral donations, tribute funds, memory trees / gardens, and any other related areas. This session won’t cover Light up a Life as we host several sessions a year on that topic.

THIS SESSION WILL NOT BE RECORDED

Session aimed at those working in supporter care, individual giving, in memory

Wed 26 Mar 2025: In Memory Fundraising

Welcome to the world of Organisation and Relationship Systems Coaching (ORSC&trade;) series, where we offer advanced training for professionals and coaches like yourself! This unique programme focuses on systems and team coaching, designed to enhance your skills and take your coaching career to new heights.What makes our ORSC&trade; series truly exceptional is that it&#39;s the first coach training programme with a dedicated focus on relationship systems that are also accredited by the International Coach Federation (ICF)!&nbsp;Your ORSC JourneyYou&rsquo;ll start the 5-Module ORSC&trade; journey b either completing:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Fundamentals of ORSC&trade; or&nbsp;</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">ORS@Work (Organisation &amp; Relationship Systems at Work)</li></ul> All ORSC journeys begin with either Fundamentals or ORS@Work. Both of our introductory courses are based on the same set of skills and principles. Fundamentals is geared more toward independent coaches /consultants or those wanting a new career; ORS@Work meanwhile has been designed specifically for those working internally to an organisation.Following the introductory course, be it Fundamentals of ORSC or ORS@Work,&nbsp;you will continue with the remaining 4-module ORSC Series. These modules are taken sequentially as each builds on the foundation of the preceding course.&nbsp;We&#39;re thrilled to be a part of your coaching journey and look forward to accompanying you to reach your coaching and leadership goals!&nbsp; Credentials&nbsp;The ORSC series is accredited by the International Coaching Federation. This means you can work towards obtaining an ICF Credential at the Associate Certified Coach (ACC), Professional Certified Coach (PCC), or Master Certified Coach (MCC) level.Upon successfully completing all five courses in our ORSC&trade; training series, starting from Fundamentals, and progressing through Systems Integration, you&#39;ll earn 84 Continuing Coach Education (CCE) units. For those who want to continue towards mastery of ORSC skills and tools, you will join the 8-month Certification Programme and gain the ORSCC credential and an additional 96.5 CCE units. ORSC Community&nbsp;The UK ORSC Community has been running for over 15 years. The community is run by ORSC practitioners for ORSC practitioners. Gathering monthly to practise and hone in ORSC skills.By participating in the series, you are invited to join this engaging professional network of like-minded individuals, each bringing a diverse range of skills and experiences, enriching your learning experience. You&#39;ll have the chance to practise, reflect, learn, and connect with this vibrant community. Additionally, you&#39;ll have the opportunity to co-lead a community event and gain insights on co-facilitation from a senior ORSC Coach and industry leaders. Booking OptionsAlongside the date for the course, you&#39;ll be sent optional dates for your Mentoring calls. These are additional learning opportunities we provide for free on top of your training dates. These are optional and not compulsory, but we do recommend you attend if you are able.&nbsp;The Mentoring calls are 90-minute sessions to reconnect with your learning system and your leaders to embed everything you&#39;ve learned in the course. It&#39;s a space to share your experiences of using the tools and skills and to ask the leaders for input on any experiences you&#39;ve had whilst coaching relationships. It&#39;s a fantastic opportunity to deepen your experience of the tools and skills you&#39;ve learnt and fine-tune your practice.&nbsp;

Welcome to the world of Organisation and Relationship Systems Coaching (ORSC™) series, where we offer advanced training for professionals and coaches like yourself! This unique programme focuses on systems and team coaching, designed to enhance your skills and take your coaching career to new heights.
What makes our ORSC™ series truly exceptional is that it's the first coach training programme with a dedicated focus on relationship systems that are also accredited by the International Coach Federation (ICF)! 
Your ORSC Journey
You’ll start the 5-Module ORSC™ journey b either completing:
Fundamentals of ORSC™ or
ORS@Work (Organisation & Relationship Systems at Work)
All ORSC journeys begin with either Fundamentals or ORS@Work. Both of our introductory courses are based on the same set of skills and principles. Fundamentals is geared more toward independent coaches /consultants or those wanting a new career; ORS@Work meanwhile has been designed specifically for those working internally to an organisation.
Following the introductory course, be it Fundamentals of ORSC or ORS@Work, you will continue with the remaining 4-module ORSC Series. These modules are taken sequentially as each builds on the foundation of the preceding course. 
We're thrilled to be a part of your coaching journey and look forward to accompanying you to reach your coaching and leadership goals! 
Credentials 
The ORSC series is accredited by the International Coaching Federation. This means you can work towards obtaining an ICF Credential at the Associate Certified Coach (ACC), Professional Certified Coach (PCC), or Master Certified Coach (MCC) level.
Upon successfully completing all five courses in our ORSC™ training series, starting from Fundamentals, and progressing through Systems Integration, you'll earn 84 Continuing Coach Education (CCE) units. For those who want to continue towards mastery of ORSC skills and tools, you will join the 8-month Certification Programme and gain the ORSCC credential and an additional 96.5 CCE units.


ORSC Community 
The UK ORSC Community has been running for over 15 years. The community is run by ORSC practitioners for ORSC practitioners. Gathering monthly to practise and hone in ORSC skills.
By participating in the series, you are invited to join this engaging professional network of like-minded individuals, each bringing a diverse range of skills and experiences, enriching your learning experience. You'll have the chance to practise, reflect, learn, and connect with this vibrant community. Additionally, you'll have the opportunity to co-lead a community event and gain insights on co-facilitation from a senior ORSC Coach and industry leaders.


Booking Options
Alongside the date for the course, you'll be sent optional dates for your Mentoring calls. These are additional learning opportunities we provide for free on top of your training dates. These are optional and not compulsory, but we do recommend you attend if you are able. 
The Mentoring calls are 90-minute sessions to reconnect with your learning system and your leaders to embed everything you've learned in the course. It's a space to share your experiences of using the tools and skills and to ask the leaders for input on any experiences you've had whilst coaching relationships. It's a fantastic opportunity to deepen your experience of the tools and skills you've learnt and fine-tune your practice. 

CRR UK

Business Relationship Management (BRM)

CRRUK equips professionals with the concepts, skills and tools to build conscious, intentional relationships, and to coach relationship systems of any size.

Winter Series 2025 - Organisation & Relationship Systems Coaching Training

Empowering You to Take Control of Your Sales Process, Not Be Subject to Theirs.
HERE’S THEIRS  
THEM: “That’s very interesting, Dexter. Please send me a proposal outlining your ideas, how you will implement them, and how much this will cost.”

You promptly prepare the proposal, and then one of the following occurs:

THEM: “That’s excellent! I’ll show it to the decision-maker.”  

YOU: (Oh, I thought you were the decision-maker.)
 
THEM: “I'm sorry, but based on your proposal, we have decided to continue with our existing supplier.”

THEM: “Thank you for the excellent proposal. We showed it to one of your competitors and have chosen to go with them.”

They then ghost you and disappear without a trace.

If this has happened to you, it's time to take charge of your sales process. You need a framework that empowers you rather than binds you to their approach.

The 9 Steps to Sales Potential is a tried-and-tested process that keeps you in control of the sales conversation, ensures you achieve clear and specific outcomes, and wins you the business you desire.

Join me for a one-hour interactive session, followed two weeks later by a one-hour feedback session. 

Here, you can share your experiences using the process in an open forum and gain further insights. 




Dexter Moscow

Negotiation Skills

Professional Selling Skills (PSS)

B2B Sales

Sales

Sales Management

THE 9 STEPS TO SALES P.O.T.E.N.T.I.A.L - INTERACTIVE WORKSHOP
It's time to take charge of your sales process. 
You need a framework that empowers you rather than binds you to their approach.
THEIRS - Send me a propsal with you best ideas, processes and price and then I'll disappear.
The 9 Steps is a tried and tested process that keeps you in control of the sales conversation and ensures you achieve clear and specific outcomes.
I am running a one-hour interactive session, which will be followed 2 weeks later with a one-hour feedback session. 
Here, you can share your experiences using the process in an open forum and gain further insights. 


9 STEPS TO SALES P.O.T.E.N.T.I.A.L - INTERACTIVE WORKSHOP

Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages: Enhanced Reflective Practice:&nbsp;Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work. Continuous Learning:&nbsp;Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development. Emotional Support:&nbsp;The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work. Feedback and Validation:&nbsp;Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice. Ethical Guidance:&nbsp;Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations. Networking and Collaboration:&nbsp;Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice. Professional Accountability:&nbsp;Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.

Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages:

Enhanced Reflective Practice: Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work.

Continuous Learning: Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development.

Emotional Support: The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work.

Feedback and Validation: Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice.

Ethical Guidance: Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations.

Networking and Collaboration: Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice.

Professional Accountability: Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.
Friday peer supervision and practice:* 
Join Zoom Meeting
https://us02web.zoom.us/j/82126559112?pwd=lOsloH5uxTEfYswtgAW0sRzCXg2iv0.1
Meeting ID: 821 2655 9112
Passcode: 086596

The Northern College Of Clinical Hypnotherapy

Clinical Supervision

Hypnotherapist

Peer Supervision for Clinical Hypnotherapists:

Peer supervision for clinical hypnotherapists fosters professional growth through enhanced reflective practice, continuous learning, emotional support, feedback and validation, ethical guidance, networking, and professional accountability.

- **Enhanced Reflective Practice**: Facilitates self-reflection, helping hypnotherapists identify strengths, weaknesses, and areas for improvement through peer discussions.
- **Continuous Learning**: Expands knowledge by sharing innovative techniques, research findings, and emerging trends, promoting ongoing professional development.
- **Emotional Support**: Provides a supportive space for therapists to share experiences and receive emotional support, addressing the emotional demands of the profession.
- **Feedback and Validation**: Offers constructive criticism and fresh perspectives, aiding in skill refinement and improved clinical practice.
- **Ethical Guidance**: Allows discussion of ethical dilemmas and collaborative solutions, ensuring adherence to professional standards.
- **Networking and Collaboration**: Builds professional networks, leading to collaboration, referrals, and partnerships.
- **Professional Accountability**: Encourages high standards and self-reflection through peer discussions, enhancing practice quality.

Peer Supervision.

Presentation - How charity retail can improve patient care in hospices by Vicki Burnett, The Charity Retail Consultancy

Session aimed at hospice retailers

Retail strategy:
- How having a strategic approach to retail can support the delivery of your hospice’s goals, what should be included and how to ensure the team share the vision

Staff and volunteer recruitment and retention:
- The sector’s biggest challenge today – what you can do to ensure you recruit and retain the right people to run your retail chain

Investment and growth:
- Identifying the key trends in charity retail right now, helping you to make informed decisions about when and how to invest and grow

Thu 27 Mar 2025 - Charity Retail

Bournemouth

Our Virtual (via Zoom) course provide the same high-quality tuition as our classroom-based sessions. Quarterly meetings will take place at the Academy



Dental Nursing Diploma with National Examining Board for Dental Nurses (NEBDN) is an internationally recognised qualification that will allow you to work as a Dental Nurse in hospitals, NHS and private dental practices.

Successful completion of Dental Nursing Diploma course will enable you to register as a Dental Care Professional with the General Dental Council (GDC) and practice as a qualified Dental Nurse.


Discover the exciting world of dental nursing and be a part of a growing field that offers endless opportunities for growth and development.
How will you learn?
In addition to our traditional class-based tuition, we also offer Virtual (via Zoom) Learning courses to cater to different learning preferences. Our Virtual Learning courses provide the same high-quality tuition as our classroom-based sessions. To participate, you will need a laptop, PC, smart phone or tablet with a built-in or external camera and microphone. From the comfort of your own home, you will have the opportunity to communicate with your tutor and classmates through video chat, using your phone or computer camera. This allows for seamless interaction, discussions, and collaborative learning.

Quarterly meetings at the Academy
To ensure a well-rounded learning experience, you will be required to attend face-to-face lessons at the Academy on a quarterly basis, which means every three months. These sessions serve several important purposes:

Practical Units: Some aspects of the course require hands-on practical training. The face-to-face lessons will cover these practical units, allowing you to gain valuable experience and apply the knowledge you have acquired during the virtual learning sessions.

Tests and Mock Exams: These assessments are important for evaluating your progress, identifying areas for improvement, and preparing you for the final exams. The Academy will provide a controlled and supervised environment to ensure the integrity and fairness of these assessments.
Attending quarterly face-to-face lessons provides a balanced approach to your learning journey. It combines the convenience and flexibility of virtual learning with the benefits of in-person interactions, practical training, and assessments. By participating in these sessions, you will have the opportunity to reinforce your knowledge, receive personalized feedback, and build a stronger connection with your tutor and classmates.
The Academy is dedicated to supporting your growth and success in dental nursing field, and the face-to-face lessons are an integral part of that commitment.



Being a Dental Nurse can be an exciting and fulfilling career that allows you to make a positive impact on people’s lives while enjoying a variety of work and opportunities to learn and grow. You’ll get to work with an amazing dental team and get to know patients, helping them to feel at ease and comfortable during their visit. You’ll be the one behind the scene making sure everything runs smoothly, and you’ll be the one that patients will turn to for assistance. You’ll also get to be a part of the latest advancements in dental technology and treatment. And on top of all that, you get to have a flexible schedule and a good earning potential, with the potential to advance in your career. All in all, being a dental nurse is one of the most exciting and fulfilling career that you can have, and you’ll get to leave work every day knowing you’ve made a real difference in the lives of others.


The course is delivered by Team of Dental Professionals who are examiners, dentists and experienced Dental tutors with years of experience in teaching Dentistry.
Dental Nurses are involved in a wide range of procedures, from routine check-ups to complex surgeries, which can make the job interesting and varied.

Patient-centered care: Dental Nurses have a direct impact on the patient’s experience and can make a positive difference in people’s lives by providing them with quality care.

Professional development: Dental Nurses have the opportunity to continue their education and expand their skills, leading to advancement and new opportunities in the field.
No previous experience required – we will teach you from A to Z.
Do you need a job?
Yes, you will have 3 months’ time from the start of your course to find a placement.
The Academy provides a list of Private and NHS Dental Surgeries, who are regularly contacting us when looking for more Trainee Dental Nurses, so you can contact them directly as a registered student at the Academy. This is a paid job, unless you would like to work voluntary for personal reasons. We also provide a reference letter to the employee in case you need it.
The course is ideal for you if:
You are looking for a qualification that leads to employment
You intend to participate within dentistry and make a positive contribution to the dental health
You wish to learn how to maintain high standards of hygiene, cleanliness, health & safety
You enjoy interacting with multidisciplinary team and different people


The curriculum is based on the GDC (General Dental Council) registration requirements for dental nurses. It sets out the knowledge, skills and behavioural requirements that should be developed and demonstrated. These are set out in terms of professional competencies, with the assessment method clearly outlined (e.g. how the skills and knowledge will be assessed in the final examinations – via written questions such as multiple choice (MCQ) or extended matching questions (EMQ) or via Objective Structured Clinical Examinations – OSCEs). We are proud to announce that our Dental Nursing students has the highest examination pass rate in OSCE examinations!
Free services– workshops, mock exams, eRoE marking and internal moderation.


Earn while you learn could be another benefit for doing this course. We provide a list of Private Surgeries who have been working with us for the last 14 years and looking to recruit more Trainee Dental Nurses.
Working together – At our Dental Department, we prioritise working together with our learners every step of the way. We firmly believe in providing unwavering support, equipping you with the necessary tools, skills, and assistance to ensure your success. We take immense pride in the achievements of our students, with a long list of graduates boasting remarkable success stories. Our commitment to your success serves as the foundation for our own accomplishments
What Can You Expect to Earn as a Dental Nurse? Compared to other caring professions, Dental Nursing is well paid and offers plenty of opportunity for continued training and development. This is great for those looking on a the long-term plan for their career and those who wish to work their way up the ladder through continued learning, experience & hard work. Trainee Dental Nurse salary for standard working week will be around £23,000 per annum. Average wage for a qualified Dental Nurses between £40,417 to £42,350 p.a.
When are the exams?
There are two exams:
1. Multiple choice theory exam. November and March.
2. Practical exam. January and June. 
Record of Experience (eROE)
To be eligible to sit your first exam, you have to complete your electronic Record of Experience (eROE). The eROE has to be submitted to your tutor by 31st Jan for March exam, and 31st August for November exam. 
London Waterloo Academy supports Mouth Cancer Research Foundation and encouraging learners to raise the awareness and participate in annual 10k walk.



Study mode – virtual (via Zoom) live stream lessons combined with a quarterly meetings Saturday/Sunday at the Academy
Duration – 1 year (part time)
Virtual (via Zoom) classes – once a week
Quarterly meetings at the Academy – date are discussed with the group in advance
Next Intake/start dates (please choose one for your course to start):
21 September 2024, Saturday classes from 9am to 11am
Registration fee – £300 (includes: administration, workshops, mock exams, RoE marking, internal moderation of RoE)
Tuition Fees – £1,400 (we offer payment plan, and accept instalments)
Exam fee – £510 will be charged at the point of candidate registration with NEBDN
One day introduction course – for those who are considering/not sure whether to step up into the Dental Industry £50.00
Call us +44 (0) 7484 014980 or email to info@waterlooacademy.co.uk or Facebook – London Waterloo Academy
Office location: The Foundry, 156 Blackfriars Rd, London SE1 8EN (Southwark Station (2-3 min walk) and Waterloo/Blackfriars Station (10 min walk))

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