7460 Personal Development courses delivered Online

This Advanced Diploma in Customer Service aims to teach the necessary requirements of those working in a business who work closely with clients so that the care they provide is to the highest standard. It is also for learners whose job role requires them to deliver continually improving service to customers With this course you will gain a valuable understanding of a range of technical skills and behaviours in communicating with customers, resolving customer service problems and supporting service improvements. Also, learn how to deal with difficult customers and also connect with your customers online. Develop an advanced set of skills and hone knowledge that can be applied in any sector or organisation type.  Who is this course for? Advanced Diploma in Customer Service is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Advanced Diploma in Customer Service is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Customer Service Module One - Getting Started 00:30:00 Module Two - Who We Are and What We Do 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Advanced Diploma in Customer Service 00:20:00 Final Exam Final Exam- Advanced Diploma in Customer Service 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Mastering Listening Skills course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Mastering Listening Skills course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Mastering Listening Skills and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Mastering Listening Skills course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Mastering Listening Skills course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path The Mastering Listening Skills will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: What are Good Listening Skills? Introduction 00:06:00 Module 02: Difference between Active and Passive Listening What are Good Listening Skills? 00:04:00 Pay Attention 00:03:00 Show That You're Listening 00:04:00 Provide Feedback 00:04:00 Defer Judgment 00:04:00 Respond Appropriately 00:04:00 Introduction to Mastering Listening Skills Difference Between Active and Passive Listening 00:04:00 What is Active Listening 00:04:00 What is Passive Listening? 00:04:00 How Non-verbal Cues Are a Part of Listening 00:04:00 Verbal Ques for Active Listening 00:04:00 How to Really Listen to Someone 00:05:00 Module 03: Difference between Listening and Hearing Difference between Listening and hearing 00:04:00 Reasons We Hear What We Want To Hear 00:04:00 We Only Hear What We Want to Hear 00:05:00 Are You Really Listening, or Just Waiting to Talk? 00:05:00 How to Really Listen to Someone 00:05:00 Module 04: Ways to Improve Your Listening Skills Ways to Improve Your Listening Skills 00:04:00 Demonstrate Your Listening Skills By Paraphrasing 00:04:00 Make Consistent Eye Contact 00:04:00 Ask Open Ended Questions 00:04:00 Show You're A Good Listener By Nodding 00:03:00 Listen To Understand 00:04:00 Module 05: Types of Listening Types of Listening 00:03:00 Appreciative Listening 00:04:00 Empathic Listening 00:03:00 Comprehensive Listening 00:05:00 Discerning Listening 00:04:00 Evaluative Listening 00:04:00 Module 06: Benefits of Good Listening Skills Benefits of Good Listening Skills 00:04:00 You Become a Better Student 00:04:00 You Become a Better Friend 00:03:00 People Will Perceive You as Intelligent and Perceptive 00:03:00 Help Your Public Speaking 00:04:00 Benefits of Listening 00:04:00 Module 07: Conclusion Review 00:04:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Car & Light Vehicle Maintenance with Repairing will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Car & Light Vehicle Maintenance with Repairing will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Car & Light Vehicle Maintenance with Repairing and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Car & Light Vehicle Maintenance with Repairing is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Car & Light Vehicle Maintenance with Repairing. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Car & Light Vehicle Maintenance with Repairing will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01 Chapter 01: Safety Rules & Introduction to Tools 01:00:00 Chapter 02: General Maintenance 01:00:00 Chapter 03: Dashboard Indicator Lights 00:30:00 Chapter 04: Tires 01:00:00 Chapter 05: Internal Combustion Engines & Engine Oil 01:00:00 Chapter 06: The Cooling System 00:00:00 Module 02 Chapter 07: The Fuel System 00:00:00 Chapter 08: The Electrical System 00:00:00 Chapter 09: The Drive Train 00:30:00 Chapter 10: Brakes 00:30:00 Chapter 11: The Auto Repair Industry 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Feeling the squeeze of GCSEs approaching? Did you know that in the UK, 55% of students find English and Maths the most challenging subjects? Don't let statistics dictate your success! This GCSE Maths and GCSE English preparation bundle is designed to equip you with the confidence and skills to ace your GCSEs and unlock a world of possibilities. The GCSE Maths and GCSE English Preparation course bundle transcends traditional GCSE boundaries, immersing you in Functional Skills Maths and English to further enhance your numeracy and literacy skills. As part of the GCSE Maths and GCSE English Preparation journey, you will also delve into the world of GCSE ICT, exploring Network Essentials in a way that makes sense to the digital-savvy learner of today. Moreover, as a unique value-addition, this GCSE Maths and GCSE English Preparation bundle offers Time Management & Productivity Training, to help you excel in your GCSE subjects. Courses Are Included in this GCSE Maths and GCSE English Preparation - CPD Certified Bundle: Course 01: GCSE English Preparation Course 02: IGCSE Maths Preparation Course 03: Functional Skills Maths Course 04: IGCSE ICT: Network Essentials Course 05: Functional Skills English Don't let exam anxieties hold you back. Take control of your future and enrol in this course today! Learning Objectives of GCSE Maths and GCSE English Preparation : Develop a strong foundational understanding of GCSE English and GCSE Maths. Enhance functional skills in Maths and English, complementing your GCSE study plan. Gain theoretical insights into GCSE ICT, focusing on Network Essentials, and enriching your GCSE curriculum. Understand how to manage time and increase productivity, optimising your study habits for GCSE success. Develop effective strategies for GCSE exam preparation and study planning. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of GCSE Maths and GCSE English Get a free student ID card with GCSE Maths and GCSE English Training program (£10 postal charge will be applicable for international delivery) The GCSE Maths and GCSE English is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the GCSE Maths and GCSE English course materials The GCSE Maths and GCSE English comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: GCSE English Preparation Module 01: Introduction To GCSE English Module 02: Edexcel English Section A Part 01 Module 03: Edexcel English Section A Part 02 Module 04: Edexcel English Section B Module 05: Edexcel English Section C Module 06: Cambridge English Exercise 1-4 Module 07: Cambridge English Exercise 5 Module 08: Cambridge English Exercise 6 Module 09: Basics Of Grammar Part 01 Module 10: Basics Of Grammar Part 02 Module 11: The Basics Of Sentences Module 12: Structure Of Sentences Module 13: English Language Reading Part 01 Module 14: English Language Reading Part 02 Module 15: English Academic Writing Part 01 Module 16: English Academic Writing Part 02 Module 17: Punctuation And Capitalisation In Writing Module 18: Most Common Mistakes And How To Avoid Them Module 19: Cambridge English Listening Module 20: Cambridge English Speaking Course 02: IGCSE Maths Preparation Module 01: Introduction Module 02: Previous Exams Solving Module 03: 2020 Specimen Solving Module 04: Examples Of Candidate Response In Previous Years Module 05: Additional General Questions Course 03: Functional Skills Maths Integers ( Directed Numbers) Factors And Multiples Fractions Simplification Rule : BODMAS Decimal Numbers Rational Numbers Approximation Estimation And Scientific Notation Or Standard Form Percentage Ratio And Proportion Unitary Method And Its Applications Profit , Loss, Discount And Tax =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: £29.99 CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This GCSE Maths and GCSE English Preparation bundle is suitable for GCSE students in need of Maths and English exam prep Home learners and homeschoolers Adults seeking skills refreshment Parents supporting their children Anyone wanting to improve maths and English skills Requirements You will not need any prior background or expertise to enrol in this GCSE Maths and GCSE English Preparation. Career path This GCSE Maths and GCSE English Preparation bundle will allow you to kickstart or take your career in the related sector to the next stage. Higher Education Apprenticeships Skilled Jobs Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Improve your communication with our Presentation Skills course. Learn how to engage your audience, deliver your message clearly, and boost your confidence in public speaking.

Develop confidence and clarity in your public speaking skills. This training equips you with the tools to engage, persuade, and deliver impactful presentations effectively.

Discover the science of happiness and well-being with our Positive Psychology Course. Explore the principles and practices of positive psychology to enhance your mental health, resilience, and overall life satisfaction. Learn practical strategies for cultivating positive emotions, building meaningful relationships, and finding purpose and fulfillment in your daily life. Whether you're seeking personal growth or professional development, this course offers valuable insights and tools to help you thrive and flourish.

The Professional Certificate in Leading and Managing Effective Teams aims to enhance the knowledge and skills of participating individuals in order to understand the dynamics of team building, leadership role in enhancing team performance and subsequently overall organizational performance. The course makes it easy to understand the basic idea of bringing people together to work on shared goals and successfully achieve team results.   Learning Outcomes After the successful completion of the certificate, the student will be able to know: The relationships between leaders of workgroups, and leaders of the organization. The influence of leadership on groups and teams. Evaluate the characteristics of an effective workgroup and team. What are Leadership Styles and their types? Understanding the Relationship between Leadership Styles & Organisational Performance. Understanding the Leadership Grid. Defining a Team, its features, and purposes. Types of Team Roles. The Five Dysfunctions of a Team. Critical Role of Trust in Teams. What is Conflict and conflict resolution? Understanding Toxic Triangle. What are Followers and their types? What are Ineffective Leaders? Kellerman's Seven Types of Bad Leadership VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding Leadership Influences: Individual, Team and The Organisation Self-paced pre-recorded learning content on this topic. QUIZ - Understanding Leadership Influences Individual, Team and The Organisation. Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for very one eager to know more and gets updated on current ideas in the respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor HR Manager, Team Leader Project Manager Key Human Resources Roles Average Completion Time 2 Weeks Accreditation 1 CPD Hour Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Master the art of persuasive communication; unlock the secrets of successful bids! Immerse yourself in the exciting world of bid writing, sharpen your communication skills, and delve into the nuances of business law. Learn the ins and outs of purchasing and procurement, and finally, polish your presentation skills to shine in any corporate setting. Embark on a journey that transforms you into a persuasive communicator, expert bid writer, and impressive presenter, all bundled into one! Undoubtedly, the utility of this course bundle lies in its comprehensive approach to bid writing and business communication. To illustrate, consider the common problem many companies face: how to prepare a winning bid. It's not simply about showcasing your company's strengths but about effectively communicating why you're the ideal choice, how you understand the needs of the client and the project at hand, and your approach towards achieving the desired outcomes. In this Bid Writing, Tender Writing & Presentation Skills Training bundle, you will learn to construct convincing bids and present them compellingly. This skill is instrumental in turning the tide in your favour during contract negotiations or funding pitches. Understanding business law and procurement processes will enable you to ensure that your bids are compliant with regulations and that they are logistically and legally sound. The synergy of these skills dramatically increases the probability of your bid being successful, transforming the way your organisation approaches and secures business opportunities. The course bundle comprises the following CPD Accredited courses: Bid Writing Basic Business Communication Skills Business Law Purchasing and Procurement Presentation Skills Learning Outcomes: Become proficient in crafting compelling bids. Understand the principles of effective business communication. Gain insights into the legal aspects of business operations. Navigate the complex world of purchasing and procurement with ease. Develop superior presentation skills to deliver impressive pitches. Enrich your knowledge with essential business theories and models. Bid Writing: Learn to weave compelling narratives that ensure your bids stand out. Basic Business Communication Skills: Master the art of conveying your ideas persuasively and professionally. Business Law: Grasp the legal fundamentals that govern the business world. Purchasing and Procurement: Understand strategic purchasing and procurement processes. Presentation Skills: Hone your abilities to deliver impactful presentations. Comprehensive Approach: This course bundle integrates vital skills, giving you a holistic business understanding. Theoretical Concepts: Explore the theories that underpin successful business operations. Don't delay; transform your career trajectory with this comprehensive course bundle! CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring bid writers seeking to enhance their skills. Business professionals aiming for effective communication skills. Individuals interested in the legal aspects of businesses. Anyone looking to excel in presenting their ideas persuasively. Career path Bid Writer - £28K to £45K/year. Business Communication Specialist - £30K to £50K/year. Purchasing Manager - £35K to £60K/year. Legal Consultant - £40K to £70K/year. Procurement Officer - £25K to £40K/year. Presentation Coach - £30K to £55K/year. Dive into this course bundle and unlock your full potential in the world of bid writing and business communication today! Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Are you ready to embark on an enlightening journey of wisdom with the Concierge, Hospitality & Receptionist Skills bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our bundle - Concierge, Hospitality & Receptionist Skills. Delve into eight immersive CPD Accredited courses, each a simple course: Course 1: Concierge Course 2: Hospitality Management Level 2 Course 3: Professional Waiter Diploma Course 4: Receptionist Skills Course 5: Master Yourself in Talking with Strangers Course 6: Public Speaking Training Course 7: Business English Perfection Course Course 8: Customer Service Diploma Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Concierge, Hospitality & Receptionist Skills bundle illuminate your path to wisdom. The Concierge, Hospitality & Receptionist Skills bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Concierge, Hospitality & Receptionist Skills package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Concierge, Hospitality & Receptionist Skills bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Concierge, Hospitality & Receptionist Skills community today and let your voyage of discovery begin! Learning Outcomes: Upon completion of the Concierge, Hospitality & Receptionist Skills Bundle, you will be able to: Attain a holistic understanding in the designated areas of study with the Concierge, Hospitality & Receptionist Skills bundle. Establish robust bases across each course nestled within the Concierge, Hospitality & Receptionist Skills bundle. Decipher intricate concepts through the articulate content of the Concierge, Hospitality & Receptionist Skills bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Concierge, Hospitality & Receptionist Skills bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Concierge, Hospitality & Receptionist Skills bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Concierge, Hospitality & Receptionist Skills bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Concierge, Hospitality & Receptionist Skills bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Concierge, Hospitality & Receptionist Skills bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Concierge, Hospitality & Receptionist Skills journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Requirements Without any formal requirements, you can delightfully enrol in this Concierge, Hospitality & Receptionist Skills Bundle. Career path Armed with the Concierge, Hospitality & Receptionist Skills bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Concierge, Hospitality & Receptionist Skills bundle lays a solid groundwork. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99