7462 Personal Development courses delivered Online

Data-Informed Decision Making in Projects: On-Demand Project management professionals constantly need to make project decisions that could be decisive for the outcome of their projects but often do not have sufficient information available to confidently make decisions. As a result, projects are increasingly falling short of delivering on their promises, requiring, more than ever, a data-informed approach to decision-making in the area of project delivery and management. The rapid growth of data comes with various challenges though, which consequently needs consideration of various critical factors for a successful implementation of a data-informed decision-making process in organizations and projects. What You Will Learn At the end of this program, you will be able to: Describe and understand the relevant methods and techniques to identify, acquire, and analyze relevant data points for decision making in projects Articulate analytical questions to focus on the real problems Identify potential shortfalls and gaps in project decision-making and apply actions to mitigate them Introduction to Data-Informed Decision Making The different types of decisions in projects Data-informed decision-making framework Shortcomings with traditional decision-making models Understanding the value of data for project delivery Issues in project management and how data can help solve them The DIKW Pyramid (Data, information, knowledge, wisdom) Types of data in projects Applying Data Analytics Understanding Data Analytics Levels of Data Analytics Data-Informed vs. Data-Driven Challenges and How to Address Them Project data availability and collection Data quality Behavioral blockers and bias Skills and Techniques Data literacy and data fluency Communicating for informed decision-making Monitoring and evaluating project decisions Implementing Data-Informed Decision Making Decision-making strategy and governance Project data culture Continuously improving decision quality Future Outlook for Decision-Making in Projects Data and AI Digital Decisioning

Data-Informed Decision Making in Projects: On-Demand Project management professionals constantly need to make project decisions that could be decisive for the outcome of their projects but often do not have sufficient information available to confidently make decisions. As a result, projects are increasingly falling short of delivering on their promises, requiring, more than ever, a data-informed approach to decision-making in the area of project delivery and management. The rapid growth of data comes with various challenges though, which consequently needs consideration of various critical factors for a successful implementation of a data-informed decision-making process in organizations and projects. What You Will Learn At the end of this program, you will be able to: Describe and understand the relevant methods and techniques to identify, acquire, and analyze relevant data points for decision making in projects Articulate analytical questions to focus on the real problems Identify potential shortfalls and gaps in project decision-making and apply actions to mitigate them Introduction to Data-Informed Decision Making The different types of decisions in projects Data-informed decision-making framework Shortcomings with traditional decision-making models Understanding the value of data for project delivery Issues in project management and how data can help solve them The DIKW Pyramid (Data, information, knowledge, wisdom) Types of data in projects Applying Data Analytics Understanding Data Analytics Levels of Data Analytics Data-Informed vs. Data-Driven Challenges and How to Address Them Project data availability and collection Data quality Behavioral blockers and bias Skills and Techniques Data literacy and data fluency Communicating for informed decision-making Monitoring and evaluating project decisions Implementing Data-Informed Decision Making Decision-making strategy and governance Project data culture Continuously improving decision quality Future Outlook for Decision-Making in Projects Data and AI Digital Decisioning

Personal leadership means taking ownership of your work, being in charge of your decisions, actions, and results without constant intervention from your manager. We will show you how to ask questions to find leadership opportunities and how to ensure you align with the organizational mission, goal and values. Discover the four stages of personal leadership and how you can implement these to reach your desired goals. Learning Objectives Identify opportunities to lead, Implement the four stages of personal leadership, Summarize strategies for getting "unstuck" Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the art of guiding and developing individuals within a leadership role through compassionate and supportive coaching and mentoring practices. This involves fostering a culture of growth and learning by providing personalized guidance, constructive feedback, and encouragement to help individuals reach their full potential. By demonstrating empathy, active listening, and a genuine interest in the well-being and development of others, the goal is to create an environment where individuals feel supported, empowered, and motivated to excel both personally and professionally. Learning Objectives The following are some of the key outcomes in this course: Understand the importance of team learning for high performance and psychological safety Identify best practices to coach and mentor your team Apply tools that help build a self-coaching team Target Audience Managers, Team Leaders, Young Professionals

Understand the three steps that are important practices and tools we can use to develop our EI further and how to develop healthy practices and habits. Learning Objectives Understand the three steps that are important practices and tools we can use to develop our EI further and how to develop healthy practices and habits. Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Studies show that customers value gestures of appreciation. We will show you various ways for showing appreciation and identify the key components when writing a customer appreciation letter. We will share some tips writing the letter and ensure you increase the emotional connection with your customers. Learning Objectives Summarize importance of a customer appreciation program, Apply methods for showing customer appreciation, Write customer appreciation letters Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the importance of an inclusive and supportive work environment where diverse perspectives are not only acknowledged but also valued and respected. This involves promoting empathy, understanding, and appreciation for the unique backgrounds, experiences, and viewpoints of team members. By embracing diversity, fostering open dialogue, and actively listening to the perspectives of others, the goal is to cultivate a workplace where differences are celebrated, collaboration thrives, and collective success is achieved. Learning Objectives The following are some of the key outcomes in this course: Understand where our differences come from: essential elements that make us different Identify different ways in which individuals make an impact and contribution in leading and in teams Apply an understanding of differences in how teams perform Target Audience Managers, Team Leaders, Young Professionals

Feedback is the fastest intervention to performance improvement. If done effectively, it can be highly motivating and play a critical role in employee development. You will understand the benefits of effective feedback including accelerated learning, improved performance, enhanced relationships and increased self-esteem. You will understand why you should avoid being judgmental and you will be able to identify behavioral gaps. We will elaborate why you need to be specific, impartial during feedback. You will be introduced to a 'feed-forward' process that will be extremely powerful for you in the future. Learning Objectives Summarize the criteria for ineffective and effective feedback, Deliver two types of effective feedback, Explain how to effectively receive feedback Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

There are many challenges to getting the right help, most of which are our own mental self-doubt that gets in the way. We will teach you the guidelines for getting the right help. The one technique for getting help is to ask for it in the form of a statement. We will show you how to ask for the detail, be specific and thanking your helper. You will understand the benefits of a buddy system approach and group brainstorming. We will guide you on certain areas you need to be sensitive when asking or giving help. Learning Objectives Explain the challenges of getting appropriate help, Apply guidelines for getting help, Implement four techniques for getting effective help Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

During the change management process, you will have various obstacles on this journey. Let us help you to understand how to anticipate and plan for obstacles. Building trust will be key during this process. Follow our guide to improve the trust between yourself and the team during this process. Learning Objectives Apply strategies for leading non-stop simultaneous change, Anticipate and plan for obstacles, Build trust Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams