Problem Solving: Crisis Resolution

Description

A crisis is an urgent demand for change that must be addressed immediately. Identify the main cause of a crisis as it is often people-related. Crisis management merely controls the problem and crisis resolution must end the situation. Understand how to prevent, manage and eliminate a negative impact. Discover the six steps to crisis resolution and how do you ensure that you learn from a crisis?

Learning Objectives

Explain the difference between a crisis and a problem, Identify the main causes of crisis, Implement six steps to crisis resolution

Target Audience

Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams