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4 People Skills courses in Edinburgh
Overview The course focuses on topics such as the fundamental concepts of auditing and quality management, principles of internal and external audit, auditing processes and tools, principles and practice of root cause analysis, communication and people skills, and other related topics. Students who successfully complete this course will gain the essential knowledge and skills necessary to become successful auditors and work with confidence to improve the processes in their organizations.
Motivating people - skills for managers (In-House)
By The In House Training Company
This training day will help managers explore what they need to do to create a motivating environment at work and learn some theory, tools and ideas to inspire motivation at individual and team level. Motivation is a key factor in effective people management and successful team performance. It involves engaging and inspiring your people and developing them in such ways as to improve their effectiveness and thus have a greater benefit to customers. It can also involve having tough conversations with those who do not seem to be motivated. By the end of the workshop participants will be able to: Identify key motivating factors at work and learn and create ideas to better engage staff Learn a conversation tool to use for challenging discussions Explain their role in motivating staff and understand a range of techniques and approaches to use in the workplace Review learning and have an action plan to take back and implement at work 1 Welcome, housekeeping, objectives Breaking the ice Setting personal objectives 2 Group work: identifying personal motivators and where they come from 3 Defining motivation The characteristics of a motivated team Input and group discussion 4 Factors impacting on motivation at work Using pre-work to identify challenges, hotspots and obstacles Feedback in plenary Exploring the benefits of motivation that address current challenges and agreeing outcomes for change 5 Commitment vs. compliance - organisational engagement and the manager's approach to buy in 6 Team challenge task using a theory about motivation Trainer input and review in plenary 7 Group task - complete a plan for individuals identified in pre-workshop task 8 Skill / will - a motivation tool: trainer input, followed by tasks that are assessed and discussed in peer groups 1-2-1 feedback task on approaches and plans to be taken back and used at work Feedback and plenary review 9 DEAL - a conversation tool: how to construct a conversation plan about motivation with an individual Peer professional 1-2-1s to practice the discussion planned and gain feedback 10 Review, evaluation and action planning
Professional Customer Care
By Dickson Training Ltd
Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.
Online Options
Show all 53COBIT 2019 Foundation
By Nexus Human
Duration 2 Days 12 CPD hours This course is intended for The COBIT 2019 Foundation course would suit candidates working in the following IT professions or areas: IT Auditors IT Managers IT Quality professionals IT Leadership IT Developers Process practitioners Managers in IT service providing firms The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs. Overview This COBIT 2019 Foundation course is designed as an introduction to COBIT 2019 and enables you to understand how an integrated business framework for the governance and management of enterprise IT can be utilized to achieve IT business integration, cost reductions and increased productivity. The syllabus areas that this course is designed to cover are: New framework introduction Key concepts and terminology Governance and Framework Principles Governance system and components Governance and management objectives Performance management Designing a tailored governance system COBIT 2019 builds on and integrates more than 25 years of development in this field, not only incorporating new insights from science, but also operationalizing these insights as practice. The heart of the COBIT framework updates COBIT principles while laying out the structure of the overall framework including: New concepts are introduced and terminology is explained?the COBIT Core Model and its 40 governance and management objectives provide the platform for establishing your governance program. The performance management system is updated and allows the flexibility to use maturity measurements as well as capability measurements. Introductions to design factors and focus areas offer additional practical guidance on flexible adoption of COBIT 2019, whether for specific projects or full implementation. From its foundation in the IT audit community, COBIT has developed into a broader and more comprehensive information and technology (I&T) governance and management framework and continues to establish itself as a generally accepted framework for I&T governance. 1 - COBIT 5 OVERVIEW AND INTRODUCTION Course Administration Course Objectives Exam Overview Certification Scheme History of COBIT COBIT 2019 Improvements Major differences with 2019 Misconceptions about COBIT COBIT and Other Standards 2 - KEY CONCEPTS AND TERMINOLOGY Introduction to Enterprise Governance of Information and Technology Benefits of Information and Technology Governance COBIT Information and Technology Governance Framework Distinction of Governance and Management Three Principles of a Governance Framework Six Principles for a Governance System 3 - GOVERNANCE SYSTEMS AND COMPONENTS Introduction to the Components of a Governance System Processes and Capability Levels Organizational Structures and Defined Roles Information Flows and Items People, Skills and Competencies Principles, Policies and Frameworks Culture, Ethics and Behavior Services, Infrastructure and Applications 4 - GOVERNANCE MANAGEMENT OBJECTIVES Governance and Management Objectives Publication Governance and Management Objectives Governance and Management Objectives Core Model Evaluate, Direct and Monitor Align, Plan and Organize Build, Acquire and Implement Deliver, Service and Support Monitor, Evaluate and Assess 5 - GOALS CASCADE Governance and Management Objective Relationships Governance and Management Objective Descriptions High-Level Information Example Introduction to the Goals Cascade Enterprise Goals Alignment Goals Mapping Tables ? Appendix A 6 - PERFORMANCE MANAGEMENT Introduction to Performance Management COBIT Performance Management Principles COBIT Performance Management (CPM) Overview Process Capability Levels Rating Process Activities Focus Area Maturity Levels Performance Management of Organizational Structures Performance Management of Information Items Performance Management of Culture and Behavior 7 - DESIGNING A TAILORED GOVERNANCE SYSTEM The Need for Tailoring Design Factors Enterprise Strategy Enterprise Goals Risk Profile I&T Related Issues Threat Landscape Compliance Requirements Role of IT Sourcing Model for IT IT Implementation Methods Technology Adoption Strategy Enterprise Size Focus Areas Designing a Tailored Governance System Management Objective Priority and Target Capability Levels Component Variations Specific Focus Areas Stages and Steps in the Design Process 8 - IMPLEMENTING ENTERPRISE GOVERNANCE OF IT The Business Case The COBIT Implementation Guide Purpose COBIT Implementation Approach Phase 1 ? What are the Drivers Phase 2 ? Where are we Now Phase 3 ? Where do we Want to be Phase 4 ? What Needs to be Done Phase 5 ? How do we get There Phase 6 ? Did we get There Phase 7 How do we Weep the Momentum Going? EGIT Implementation Program Challenges
PMI® Authorized PMP® Exam Preparation
By Advised Skills
PMI® Authorized PMP® Exam Preparation is a four-day course which will help delegates to build on their knowledge in every area of project and program management skill development. This certification positions learners to successfully complete the Project Management Professional (PMP)® examination.
Organizational Behaviour, HR and Leadership
By Course Cloud
Course Overview Learn how to master the pillars of business management and inspire greatness in others by taking this insightful course on Organisational Behaviour, HR and Leadership. All businesses are dependent on the way that they treat, support, and direct their Human Resources. Poor management leads directly to substandard operations. You can learn how to excel at these primary people skills by following the guidelines in this training, taking your business skills to new heights of effectiveness. This Business Management tutorial delivers a masterclass on the most important personal aspects of work-related leadership. You can expect expert guidance on how to motivate, manage, measure, and inspire your workforce, alongside the best ways to deal with extreme change and crisis situations. This is the complete learning package for those looking to take responsibility in the workplace and lead their colleagues to deliver exceptional services. This best selling Organizational Behaviour, HR and Leadership has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Organizational Behaviour, HR and Leadership is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Organizational Behaviour, HR and Leadership is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Organizational Behaviour, HR and Leadership is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Organizational Behaviour, HR and Leadership, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Organizational Behaviour, HR and Leadership will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Organizational Behaviour, HR and Leadership to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.
24 Hour Flash Deal **40-in-1 Safeguarding and Protecting Children and Young People Mega Bundle** Safeguarding and Protecting Children and Young People Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Safeguarding and Protecting Children and Young People package online with Studyhub through our online learning platform. The Safeguarding and Protecting Children and Young People bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Safeguarding and Protecting Children and Young People course provides complete 360-degree training on Safeguarding and Protecting Children and Young People. You'll get not one, not two, not three, but forty Safeguarding and Protecting Children and Young People courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Safeguarding and Protecting Children and Young People courses are yours for as long as you want them once you enrol in this course This Safeguarding and Protecting Children and Young People Bundle consists the following career oriented courses: Course 01: Child Protection Course 02: Child Protection in Education Course 03: Parental Mental Health & Child Protection Course 04: Child Safeguarding Course 05: Internet Safety: Safeguarding Children Course 06: Child Sexual Exploitation Awareness Diploma Course 07: Safeguarding Children & Child Risk Assessment Course 08: Child Neglect Awareness Certificate Course 09: How to Save Children from Abuse | Interactive Training Course 10: Diploma in Children and Young People's Mental Health Problems Course 11: Early Childhood Mental Health: Strategies and Interventions Course 12: Crisis and Trauma Counselling in Early Childhood Course 13: Child and Adolescent Counselling Course 14: Play Therapy, Mental Health and Child Psychology Diploma Course 15: Counselling Children & Supporting Their Wellbeing Course 16: Bereavement and Grief Counselling Course 17: Reactive Strategies for Challenging Behaviour of Young People Course 18: Young People and Challenging Behaviour Diploma Course 19: Child Behaviour Course 20: Positive Behaviour in Children and Youth Course 21: Self Regulation in Young Children Course 22: Residential Childcare & Cognitive Development Training Course 23: Childcare Training, Nutrition and Development Course 24: Child Development and Care Course 25: The Importance of Preschool Education in Child Development Course 26: EYFS Teaching Assistant and Child Development Course 27: The Whole Brain Learning Approach in Child Development Course 28: Child Psychology Course 29: Socialisation and Adaptation in Early Childhood Course 30: Special Education Needs (SEN) Teaching Methodologies Course 31: SENCO - Special Educational Needs Coordination Course Course 32: Autism Training Course 33: Teaching Assistant with Autism Essential Course 34: Effective Strategies for Teaching Students with Learning Disabilities Course Course 35: Childcare and Nannying Diploma Course 36: Home Education Certificate Course 37: Home Based Childcarer Course 38: Paediatric Care Course Course 39: Paediatric First Aid Course 40: The Purpose of Professional Boundaries: Ethical and Professional Practice In this exclusive Safeguarding and Protecting Children and Young People bundle, you really hit the jackpot. Here's what you get: Step by step Safeguarding and Protecting Children and Young People lessons One to one assistance from Safeguarding and Protecting Children and Young People professionals if you need it Innovative exams to test your knowledge after the Safeguarding and Protecting Children and Young People course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all forty Safeguarding and Protecting Children and Young People courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Safeguarding and Protecting Children and Young People certificate and transcript on the next working day Easily learn the Safeguarding and Protecting Children and Young People skills and knowledge you want from the comfort of your home The Safeguarding and Protecting Children and Young People course has been prepared by focusing largely on Safeguarding and Protecting Children and Young People career readiness. It has been designed by our Safeguarding and Protecting Children and Young People specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Safeguarding and Protecting Children and Young People Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Safeguarding and Protecting Children and Young People bundle course has been created with forty premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Safeguarding and Protecting Children and Young People Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Safeguarding and Protecting Children and Young People Elementary modules, allowing our students to grasp each lesson quickly. CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Safeguarding and Protecting Children and Young Peopletraining is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Safeguarding and Protecting Children and Young People and who wants to further enrol in Level 2 Certificate for the Children and Young People's Workforce (RQF) RQF Children and Young People's Workforce Leadership for Children and Young People's Workforce Level 2 Certificate for the Children and Young People's Workforce Level 3 Diploma for the Children and Young People's Workforce (Early Years Educator) (RQF) TQUK Level 2 Certificate in Understanding Children and Young People's Mental Health (RQF) Level 2 Award in Safeguarding and Protecting Children and Young People Level 2 Award in Safeguarding and Protecting Children and Young People (RQF) Level 2 Certificate in Introducing Caring Children & Young People Level 2 Certificate in Introducing Caring for Children and Young People (RQF) Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England (RQF) Level 3 Diploma for the Children and Young People's Workforce Course Leadership for Children and Young People's Workforce Requirements To participate in this Safeguarding and Protecting Children and Young People course, all you need is - A smart device A secure internet connection And a keen interest in Safeguarding and Protecting Children and Young People Career path You will be able to kickstart your Safeguarding and Protecting Children and Young Peoplecareer because this course includes various courses as a bonus. This bundle is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Children and Young People's Mental Health career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free
24 Hour Flash Deal **33-in-1 Introducing Caring Children & Young People Mega Bundle** Introducing Caring Children & Young People Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Introducing Caring Children & Young People package online with Studyhub through our online learning platform. The Introducing Caring Children & Young People bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Introducing Caring Children & Young People course provides complete 360-degree training on Introducing Caring Children & Young People. You'll get not one, not two, not three, but thirty-three Introducing Caring Children & Young People courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Introducing Caring Children & Young People courses are yours for as long as you want them once you enrol in this course This Introducing Caring Children & Young People Bundle consists the following career oriented courses: Course 01: Child Protection Course 02: Child Protection in Education Course 03: Internet Safety: Safeguarding Children Course 04: Child Safeguarding Course 05: Child Sexual Exploitation Awareness Diploma Course 06: Safeguarding Children & Child Risk Assessment Course 07: Child Neglect Awareness Certificate Course 08: How to Save Children from Abuse | Interactive Training Course 09: Parental Mental Health & Child Protection Course 10: Diploma in Children and Young People's Mental Health Problems Course 11: Early Childhood Mental Health: Strategies and Interventions Course 12: Child and Adolescent Counselling Course 13: Play Therapy, Mental Health and Child Psychology Diploma Course 14: Counselling Children & Supporting Their Wellbeing Course 15: Bereavement and Grief Counselling Course 16: Crisis and Trauma Counselling in Early Childhood Course 17: Reactive Strategies for Challenging Behaviour of Young People Course 18: Young People and Challenging Behaviour Diploma Course 19: Child Behaviour Course 20: Positive Behaviour in Children and Youth Course 21: Self Regulation in Young Children Course 22: Residential Childcare & Cognitive Development Training Course 23: Child Development and Care Course 24: The Importance of Preschool Education in Child Development Course 25: EYFS Teaching Assistant and Child Development Course 26: Child Psychology Course 27: Socialisation and Adaptation in Early Childhood Course 28: Childcare Training, Nutrition and Development Course 29: Special Education Needs (SEN) Teaching Methodologies Course 30: SENCO - Special Educational Needs Coordination Course Course 31: Autism Training Course 32: Teaching Assistant with Autism Essential Course 33: Effective Strategies for Teaching Students with Learning Disabilities Course In this exclusive Introducing Caring Children & Young People bundle, you really hit the jackpot. Here's what you get: Step by step Introducing Caring Children & Young People lessons One to one assistance from Introducing Caring Children & Young People professionals if you need it Innovative exams to test your knowledge after the Introducing Caring Children & Young People course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all thirty-three Introducing Caring Children & Young People courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Introducing Caring Children & Young People certificate and transcript on the next working day Easily learn the Introducing Caring Children & Young People skills and knowledge you want from the comfort of your home The Introducing Caring Children & Young People course has been prepared by focusing largely on Introducing Caring Children & Young People career readiness. It has been designed by our Introducing Caring Children & Young People specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Introducing Caring Children & Young People Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Introducing Caring Children & Young People bundle course has been created with thirty-three premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Introducing Caring Children & Young People Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Introducing Caring Children & Young People Elementary modules, allowing our students to grasp each lesson quickly. The Introducing Caring Children & Young People course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Introducing Caring Children & Young Peopletraining is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Introducing Caring Children and Young People and who wants to further enrol in Level 2 Certificate for the Children and Young People's Workforce (RQF) RQF Children and Young People's Workforce Level 2 Certificate for the Children and Young People's Workforce (RQF) Level 3 Diploma for the Children and Young People's Workforce (Early Years Educator) (RQF) TQUK Level 2 Certificate in Understanding Children and Young People's Mental Health (RQF) Level 2 Award in Safeguarding and Protecting Children and Young People Level 2 Award in Safeguarding and Protecting Children and Young People (RQF) Level 2 Certificate in Introducing Caring Children & Young People Level 2 Certificate in Introducing Caring for Children and Young People (RQF) Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England (RQF) Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Introducing Caring Children & Young People course, all you need is - A smart device A secure internet connection And a keen interest in Introducing Caring Children and Young People Career path You will be able to kickstart your Introducing Caring Children & Young People career because this course includes various courses as a bonus. This bundle is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Children and Young People's Mental Health career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free
Sales Training
By KEMP CENTER
Make your life easier, learn how to communicate effectively Do you want to be a good communicator? Professional training for salespeople complete with a certificate Learn how to enter into contracts and how to bookkeep including accounting for travel. Learn from the best in the industry An employment law specialist with extensive experience will be leading the course. Test your knowledge Take the tests and practical tasks in the course to consolidate your knowledge and skills. Take the most effective and comprehensive sales training on the Polish Internet. Join the best salespeople in the business and rocket the sales in your company. In this training discover how the most professional salespeople work every day. Learn how they attract their customers, make business connections, arrange meetings, have key conversations and most importantly how they finalize deals and close contracts. You’ll discover all of this and more with concrete real life examples from a TOP salesperson and manager with 12 years of experience in professional sales. By taking this course you will have instant access to the practices of one of the best salespeople in the business who will also show you their sales process from A to Z as well as interviews with real clients. The sales training is done through the National Education Center’s interactive platform and includes invaluable resources such as a hybrid workshop with practical tasks and training for salespeople complete with expert feedback. Parts of the course will require active participation in order to complete the training. You can take the course at your own pace from the comfort of your own home and will have access to the materials on the interactive platform for two years after completing the course Join the communication course and get the benefits: Learning from a professional instructor24/7 access from any devicePractical exercisesTests, quizzes and recapsCertificate of completionExtra materials and downloadable bonuses100% satisfaction guarantee Your Singing Instructor: Faustine Parsons Communication expert Faustine is a manager, speaker and communication expert. She has over 14 years of experience in coaching and developing people skills for SMEs and international corporations. As a manager, she saw firsthand the importance of an effective team cooperation and got involved in the field. As a consultant, she specialized in smoothing the information exchange, bringing down barriers and creating a positive atmosphere throughout the organization. She developed skills and techniques which solved many of her clients’ problems. She combines the theory of psychology with down to earth practical approach. Let her guide you during the exciting journey through the dynamics of human interactions. Get ready for an interesting and fun ride, as her passion and positivity is contagious from the very beginning. Overview of the course: Detailed video presentations and training videos Fundamentals of effective communication Emotions and problems Daily communication at work and at home Business environment Advanced subjects Repetitions and tests Five repetitions Five tests Final exam Exercises and practial tasks Mapping good and bad practices Recognizing styles, behaviors and personalities Troubleshooting and dispute resolving in practice Giving feedback Overcoming challenges in your position All in one simulation Bonus materials Best practices kaizen map Scenarios and phrases for everyday situations Communication no-nos guide Personalities compendium Experience Beginner-IntermediateLanguage English, German, French, Polish, Portuguese A letter from your expert instructor: Many professionals encounter communication problems both at home and at work. They manifest themselves in misunderstandings, disputes and tension. It does not have to be this way. It all boils down to communication skills. For people and organizations who master them, everything comes easy.In my career, I have seen tremendous transformations on this front. Join me in this unique course and let me show you many of the best practices and techniques to make your life easier. Believe in yourself and make the most of your opportunities. Invest in your communication skills today!Faustine ParsonsCommunication expert
Level 2 Certificate in Introducing Caring for Children and Young People
(26)By Academy for Health and Fitness
***24 Hour Limited Time Flash Sale*** Level 2 Certificate in Introducing Caring for Children and Young People Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Feeling stuck in your career? Struggling to keep up with the ever-changing demands of the industry? You're not alone. But there's good news: Level 2 Certificate in Introducing Caring for Children and Young People career bundle is here to equip you with the essential skills and knowledge you need to break free and achieve your goals. With this Level 2 Certificate in Introducing Caring for Children and Young People course you will get 25 CPD Accredited PDF Certificates, Hard Copy Certificate of Level 2 Certificate in Introducing Caring for Children and Young People and our exclusive student ID card absolutely free. Courses Are Included In This Level 2 Certificate in Introducing Caring for Children and Young People Bundle: Course 01: Level 2 Certificate in Introducing Caring for Children and Young People Course 02: Self Regulation in Young Children Course 03: Safeguarding Children Course Course 04: Child Protection Annual Refresher Course 05: Child Sexual Exploitation (CSE) Awareness Course 06: Domestic Violence and Abuse Awareness Course 07: Understanding Children and Young People's Mental Health Course 08: Child Psychology Advance Diploma Course 09: Child Neglect Awareness Certificate Course Course 10: SENCO - Special Educational Needs Coordination Course Course 11: Understanding Autism Course 12: ADHD Awareness Training Course 13: Dyslexia Awareness Training Course 14: Challenging Behaviour in Children Course 15: Child Attachment Course Course 16: Early Years Foundation Stage (EYFS) Course 17: THE WHOLE BRAIN LEARNING APPROACH IN CHILD DEVELOPMENT Course 18: Teaching Phonics Course 19: EDUCATION AND PEDAGOGY Course 20: Primary Teaching Assistant Course 21: Childcare and Nutrition Course 22: Paediatrician Course 23: Learning Support Assistant Course 24: HighScope Approach In Preschool Education Program Course 25: The Importance of Sleep in Early Childhood Embarking on Level 2 Certificate in Introducing Caring for Children and Young People is more than just taking an online course; it's an investment in your future. By completing this Level 2 Certificate in Introducing Caring for Children and Young People bundle, you'll not only gain invaluable skills but also open doors to new career opportunities and advancements, boosting your earning potential. Don't miss this chance to elevate your career and skillset. Enrol in Level 2 Certificate in Introducing Caring for Children and Young People today and take the first step towards achieving your goals and dreams. Why buy this Level 2 Certificate in Introducing Caring for Children and Young People? Free CPD Accredited Certificate upon completion of Level 2 Certificate in Introducing Caring for Children and Young People Get a free student ID card with Level 2 Certificate in Introducing Caring for Children and Young People Lifetime access to the Level 2 Certificate in Introducing Caring for Children and Young People course materials Get instant access to this Level 2 Certificate in Introducing Caring for Children and Young People course Learn Level 2 Certificate in Introducing Caring for Children and Young People from anywhere in the world 24/7 tutor support with the Level 2 Certificate in Introducing Caring for Children and Young People course. Level 2 Certificate in Introducing Caring for Children and Young People is an entirely online, interactive lesson with voice-over audio. Start your learning journey straightaway with our Level 2 Certificate in Introducing Caring for Children and Young People Training! Level 2 Certificate in Introducing Caring for Children and Young People premium bundle consists of 25 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Level 2 Certificate in Introducing Caring for Children and Young People is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Level 2 Certificate in Introducing Caring for Children and Young People course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Level 2 Certificate in Introducing Caring for Children and Young People exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Level 2 Certificate in Introducing Caring for Children and Young People course is ideal for: Students seeking mastery in Level 2 Certificate in Introducing Caring for Children and Young People Professionals seeking to enhance Level 2 Certificate in Introducing Caring for Children and Young People skills Individuals looking for a Level 2 Certificate in Introducing Caring for Children and Young People-related career. Anyone passionate about Level 2 Certificate in Introducing Caring for Children and Young People Requirements This Level 2 Certificate in Introducing Caring for Children and Young People doesn't require prior experience and is suitable for diverse learners. Career path This Level 2 Certificate in Introducing Caring for Children and Young People bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included
A smile remains the most inexpensive gift you can bestow on anyone, yet its powers can vanquish kingdoms. And to help people preserve that smile, Dental Nurse play invaluable roles. What Will You Learn from this Dental Nurse Bundle: Good people skills, including working with children and difficult patients Assist dentists in carrying out different kinds of oral-care procedures Providing Dental Nurse support and reassurance to the patient to keep them calm Sterilising instruments to be used and maintaining proper hygiene at all times Recording and filing information about patients, making reports Advising patients on oral hygiene and taking care of wounds Carrying out stock control, medical (clinical) coding and billing Take care of patients with diabetes, including prediabetes, Gestational, Hypoglycaemia etc. Fundamentals of medication administration and handling medicines in social care settings Learn GDPR in healthcare, effective communication in Dental Nurse workplace mental health first aid How infection spreads, ways to prevent and control infection in the UK This Dental Nurse Bundle Consists of the following Premium courses: Course 01: Dental Nurse Course 02: Medical Receptionist: Responsibilities and Skills Course 03: Sterile Services Technician Training Level 4 Course 04: Medical Law Course 05: Wound Care Level 2 Course 06: Diabetes Care Diploma Course 07: Medical Transcription Course 08: Medication Administration Level 4 Course 09: GDPR in Healthcare Course 10: Immunisation Nurse Course 11: Human Anatomy and Physiology Course 12: Workplace Mental Health First Aid and Advocacy Training Course 13: Infection Prevention Training Course 14: Personal Hygiene Key features of this Dental Nurse course: This Dental Nurse bundle is CPD QS Accredited Learn from anywhere in the world Lifetime access Dental Nurse is entirely online 24/7 Learner support The Dental Nurse bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Dental Nurse expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Dental Nurse from any place in your own time without travelling for classes. Curriculum of the Dental Nurse Bundle Course 01: Dental Nurse Introduction to Dental nurse General Dentistry Instruments Office Management Oral Diagnosis, Treatment Planning and Terminology General Handling and Safety of Dental Materials in the Office Infection Control and Instruments Dental Radiology Paediatric Dentistry The Professional Dental Assistant Standards of Dental Practice in the UK ---------- 13 more Dental Nurse related courses ------------ >>> Note: The detailed course curriculum provided in the resource section <<< How will I get my Dental Nurse Certificate? After successfully completing the Dental Nurse course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Dental Nurse bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this Dental Nurse course. Students can take this course to gather professional knowledge besides their study or for the future. Please note: This Dental Nurse course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Requirements Our Dental Nurse is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this Dental Nurse course; it can be studied in your own time at your own pace. Career path Dental Nurse Upon successfully completing our Dental Nurse bundle, you'll be equipped with the essential skills to kickstart your career. You can explore opportunities such as: Dental Nurse Treatment Co-ordinator Oral Health Educator NVQ Assessor Senior Nurse Practice Manager Specialist Nursing And many more! Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Dental Nurse) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Dental Nurse) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
