48 Outstanding courses in Birmingham delivered Live Online

A kinder sense of yourself - mindful movement classes

By Jonathan Young

Learn to respect and enjoy your own sensations, deepen your breathing and discover how engaging your whole self opens up new freedoms of moving, feeling and thinking for your life. Gentle Awareness through Movement (Feldenkrais) classes, usually done lying on a mat.

A kinder sense of yourself - mindful movement classes

Delivered OnlineFlexible Dates

£48 to £95

Quickstart Adobe Express Training

By Greta Powell Training

This is a quickstart Adobe Express Training course held online in Janury 2025. Ideal for business owners or freelancers looking to get to grips with social media design and designing for social media marketing.

Delivered OnlineFlexible Dates

£165

Adobe Express Training for Social Media Design

By Greta Powell Training

Delivered OnlineFlexible Dates

£150

Customer Service - Representative

By NextGen Learning

Customer Service - Representative Course Overview This course provides a comprehensive exploration of the vital role customer service plays in business success. Learners will discover why exceptional service is essential in building loyalty, enhancing satisfaction, and driving revenue growth. Covering key principles such as Total Quality Management, customer retention strategies, and managing challenging interactions, this course equips participants with the knowledge to deliver outstanding service consistently. By the end, learners will understand how to elevate their customer engagement and contribute meaningfully to their organisation’s reputation and profitability. Course Description The course delves into a wide range of customer service topics designed to sharpen communication, problem-solving, and relationship-building skills. Participants will examine the critical factors influencing customer satisfaction, including understanding customer behaviour, avoiding common service pitfalls, and mastering phone etiquette. The curriculum also highlights strategies for handling difficult customers and implementing a “concierge” level of service. Through focused study, learners will develop the ability to increase customer retention and recognise the financial value of loyal clients. This professional course is ideal for those seeking to enhance their service delivery and advance their careers in customer-facing roles. Customer Service - Representative Curriculum: Module 01: WHY Customer Service Is CRITICAL To Your Business! Module 02: Good Isn’t Good Enough! Module 03: We Are ALL in the “Helping Field” Module 04: Providing “Concierge” Level Of Service Module 05: The 5 Tenets Of TQM Module 06: How To Boost Customer Satisfaction Module 07: How To Avoid The 10 Deadly Sins Of Customer Service! Module 08: More Money $$$ – Through Customer Retention Module 09: How Much Is A Customer Worth? $$$ Module 10: Do You Understand Your Customer? Module 11: Dealing With Difficult Customers Module 12: “LEAP” Into Customer Service! Module 13: Exceptional Phone Service Module 14: WHY Customers Buy From YOU! $$$ Module 15: BONUS LECTURE!!! FINAL TIPS!!! (See full curriculum) Who is this course for? Individuals seeking to improve customer interaction skills. Professionals aiming to enhance career prospects in customer service. Beginners with an interest in customer service principles. Employees in client-facing roles wanting to boost service quality. Career Path Customer Service Representative Client Relations Officer Customer Support Specialist Call Centre Agent Retail Customer Advisor Hospitality Frontline Staff

Delivered OnlineFlexible Dates

£7.99

Customer Service Excellence

By Elite Forums AU

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Delivered OnlineFlexible Dates

Price on Enquiry

Customer Service Excellence

By Elite Forums Events

Delivered in Internationally or OnlineFlexible Dates

Price on Enquiry

Customer Service Excellence

By Elite Forums UK

Delivered in Internationally or OnlineFlexible Dates

Price on Enquiry

Blues singing courses

By LondonSinging

Enjoy our outstanding blues singing courses for adults and develop the blues growl used by Bessie Smith, Big Bill Broonzy or Little Richard. Discover amazing vocal techniques that will make your blues feel authentic and enhance your vocal abilities under the tutoring of experts.

Delivered in London or OnlineFlexible Dates

Price on Enquiry

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Educators matching "Outstanding"

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carl ford accountancy

0.0(2)

Tamworth

Carl Ford Carl Ford is an international speaker and trainer, covering topics across the accountancy and finance spectrum, as well as business growth and personal development. Carl has over 10 years of experience as a speaker, including keynote talks both in the UK and abroad. Carl has spoken at venues such as the Liverpool Arena (M&S Bank Arena, and previously Echo Arena), Birmingham NEC and in Earls Court London. Carl has spoken at prestigious events such as National Accountancy Conference for Students, The Business Networking Show and Now What Live, to name but a few.Carl Ford International Speaker Villa Park Birmingham For years Carl has been passionate about sharing his knowledge and experience, to help develop individuals and teams. Whilst working for a major UK retail chain Carl travelled the country in his role as a Best Practitioner and helped change and transform departments and teams. After building an outstanding training repuation in the UK, Carl moved on to training at international level, covering Spain, Germany, Italy and Dubai, with clients ranging from National Governments, energy suppliers, software developers.

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hassle free education

Birmingham

Hassle Free Education was founded with the aspiration of some highly qualified and experienced individuals to serve the potential international students based on their career objectives. Initial brainstorming was begun three years prior to its practical implementation. Since October 2015, the company started functioning informally. However, it was registered in the UK Company House at the beginning of 2019 under its current trading name. At the core of its activities, the Hassle Free Education has been delivering the services to the international student in relation to their admission in English Language and Academic Courses. Furthermore, students are assisted with career counseling, VISA processing, and other pre- & post-arrival requirements. Hassle Free Education represents leading Higher Educational Institutions, Further Education Colleges and Language Schools around the world who are committed to providing with outstanding experience to the international students. Hassle Free Education promotes quality education providers to prospective students around the globe. Hassle Free Education is a British Council and ICEF accredited agency for recruiting international students. All of our counselors are highly qualified, multi-lingual and possess many years of experience in the education sector.

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construction central academy

4.8(5)

Stourbridge

Whether its for a project at home or to start a career in construction we believe Construction Central Academy provides the right courses, delivered by tutors with years of on-site experience.

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surepass ltd

4.6(10)

Birmingham

A Personal Message from Helen Varey, Director, Surepass Driving School Hi If you are like most of the driving instructors I speak to every day, at least two of the following apply to you: 1. You are frustrated with your web site and are fed up with printing leaflets to get more pupils. Despite your...

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heath park

Wolverhampton

The government states that there are 5 elements to British Values: Democracy The rule of law Individual liberty Mutual respect Tolerance of those of different faiths and beliefs Heath Park’s motto of ‘Every Pupil, Always In Focus’ actively promotes these values and the life of the school demonstrates the strength of our community. Democracy The principles of democracy, of having a voice and a say in how institutions are run, are explored within the curriculum and across the school. From this we aim to foster an appreciation of the democratic process and allow students to actively engage in decision making so that they are ready to do this in the wider society when the time comes. Citizenship, PSHE and History in particular consider the nature of democracy and in doing so explain alternative systems, their strengths and weaknesses, and the development of democracy today, for example in proportional representation. Within lessons too, we look to provide opportunities for students to make decisions about their learning based on their prior learning and need, identifying an outcome and working towards it in a way which works for them.

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lian yoga dance

0.0(3)

Shustoke

Teaching has always been Lian’s passion. At the age of 18 Lian started teaching dance which developed into establishing her own highly successful dance school Learning Curves Dance which she ran for 20 years. Lian has had numerous highlights during her teaching career from choreographing team performances at London theatres including Her Majesty’s Theatre, Sadler’s Wells and The Royal Albert Hall and Birmingham performance venues such as the NEC and the Symphony Hall. She has also travelled with her students overseas to Europe and Asia performing at Disneyland Paris and Beijing Theatre, China. Lian has trained over 500 students for team performances, prepared over 3000 students for 32 IDTA examination sessions and received Freestyle Scholarship Awards nominations for 5 professional candidates and 18 amateur students. She has judged at numerous ADFP Freestyle Dance Competitions, including the prestigious international Disco Kid Competition at the Blackpool Tower Ballroom. Lian was honoured to lecture for the IDTA (International Dance Teachers Association), hosting amateur and professional workshops. She has produced, directed and choreographed over 16 theatre shows, raised over £10,000 for charity, formed the successful Performing Arts Project with sister school StarStruck Performing Arts Academy, taught GCSE dance at Arden School, cultivated successful relationships and taught classes in over 16 Primary and Secondary Schools in Solihull and Warwickshire and launched a second Dance School in Southam, Warwickshire. After further professional development and with a keen interest in anatomy and physiology, Lian qualified to train candidates to professional teacher level. To date she has trained 26 individuals to professional dance teacher status, 5 of whom have received IDTA Scholarship nominations and 1 student who has gained the 2020 John Dilworth Scholarship in the Freestyle category. Now Lian has added yoga to her long list of qualifications and is a Yoga Alliance Professional 250 hour qualified Teacher. Lian enjoys teaching Hatha and Vinyasa Yoga. Lian successfully teaches online and face to face classes. Yoga and dance complement each other beautifully and through her training Lian can bring elements of each discipline to enhance her teaching.

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the learning path

Birmingham

Preparing and selling hot food has risks. There are the usual shop risks; customers having accidents, theft, vandalism; but takeaway shops involve the use of hot overns and sometimes hot oil as well, greatly increasing the possibilities of fire and burns to staff and, occasionally, customers as well. Increasingly, though, we have a compensation culture around hot food, ranging from claims of being scalded by hot liquids such as drinks or soups, and there have been numerous cases of people with allergies falling ill through eating food containing possible allergens. Insurance has never been so important for food shops and you can get more information from this cheap shop insurance site. Hot food delivery insurance Risks don't end when the food leaves the premises if you have a delivery service; and this is why delivery staff need hot food delivery insurance. Unfortunately, people deliving hot food tend to have more accidents than the average. Whether they deliver by bike, car, scooter, van or motorbike they are statistically at a higher risk on the road than other road users. This is because hot food needs to be kept that way; and no matter how carefully the food items are packed some cooling is going to happen. Also; most delivery drivers have a certain number of deliveries to make in order to earn their keep. These facts mean that there is a tendency for drivers delivering takeaway food to go a bit faster than they really should, which increases the likelihood of accidents. In addition, the greatest demand for food to be delivered is when the weather is bad, and during the evening, and both these conditions make for more difficult driving conditions. Motor insurance companies insist that those delivering food are properly insured to do so and without this cover delivery drivers risk heavy fines and other penalties which could lead to losing a driving licence. So, when insuring you shop, don't forget to insure your delivery staff too! What kind of insurance does a hot fast food shop need? A business normally requires some, possibly all, of the following: Public liability Employers liability Professional indemnity Buildings and contents cover Bigger companies can also face more complex risks such as terrorism, cyber attacks, defamation, and much more. Every business is different and so every business requires protection against different risks. Smaller companies Smaller businesses can be at greater risk than larger ones because they do not have the financial backing to survive compensation claims or other disasters which adversely affect them. A simple slip or trip in the workplace can lead to a court case that can destroy a business; a fire can wipe out years of hard work. Managers need to not only concentrate on day-to-day essentials but also consider what happens if things go wrong – and they do so all too readily. Your business is unique and therefore it is highly likely that you need a unique insurance package. It is also easy to look for the cheapest insurance by visiting price comparison websites; but few managers have the time to go into all the small print on innumerable policies. Failing to do so however can result in a disaster if something goes wrong that should have been insured, but wasn't, because of an oversight. A professional insurance broker who specialises in business insurance should be able to advise managers on exactly what insurance they need, where to buy it, and how much they really need to pay for it. Majority of brokers will not charge the company they advise a fee, because they will receive commission from the underwriter that they pass the business on to. In the vast majority of cases working through a broker is the only way to buy a lot of insurance products anyway, since few underwriters will deal directly with businesses, except perhaps the very largest ones.

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dalvi humzah aesthetic training

5.0(7)

Bromsgrove

This interactive course will teach you the art of delivering a powerful presentation - control nerves, deal with questions, and engage your audience. DALVI HUMZAH AESTHETIC TRAININGhas evolved as the world of Aesthetic Medicine has grown, in order to provide in depth courses, open to medical professionals like you to enhance and refresh your knowledge of specific anatomical areas and develop your practical skills in all aspects of your practice . Starting with training for injectable products for the face using interactive AV systems and live dissection. The courses now include courses to train KOL’s and trainers and specific areas of aesthetic practice.

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pet-xi training ltd. - quality, qualified courses online now!

4.0(45)

Coventry

Providing intensive results-based courses for GCSEs, SATs and other exams We’re here to help. Over 27 years we’ve been honoured to have worked with over 255,000 people across the whole spectrum of academic ability, behaviour and confidence and every single one is as precious and important to us as the first. As well as working with job seekers looking for the opportunity to upskill and get back into employment, we also provide specialised business training for companies and individuals. We’ve developed and fine-tuned the approach that is our magic and sets us apart – Xplosive Inspiration.

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aesthetics and beauty training uk

London

Nicola Chadwick qualified in the Beauty industry in 2008 and went on to complete a three year Spa Business and Management Honors Degree, followed by qualifying as an Educator and Assessor in 2016. After obtaining her teaching and assessing qualifications Nicola began producing her own bespoke student manuals, exams and lesson plans. She liaised with leading industry experts and government officials to ensure that the Aesthetics and Beauty Training UK portfolio of courses had been developed in accordance with government and Health Education England’s recommendations.

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