19149 Other courses

Personal Agility: Being Agile Starts with You The emphasis of agile has always been on the power of the team and the agility of the organization. However, we have skipped one important part: YOU as an individual! Being agile isn't about the processes or practices (we are just doing agile at that point) but about the shift needed in culture and mindset. The only way to change the culture is to take a human-centered approach by starting with ourselves first to understand our current beliefs and biases. During this session, participants will explore through a series of exercises how they currently embody the agile values and principles and where they struggle. Understand your own personal agility Understand the impact your agility has on how you operate within your teams and your organization Gain some new tools to support others in discovering their own personal agility and self-reflection

Personal Agility: Being Agile Starts with You The emphasis of agile has always been on the power of the team and the agility of the organization. However, we have skipped one important part: YOU as an individual! Being agile isn't about the processes or practices (we are just doing agile at that point) but about the shift needed in culture and mindset. The only way to change the culture is to take a human-centered approach by starting with ourselves first to understand our current beliefs and biases. During this session, participants will explore through a series of exercises how they currently embody the agile values and principles and where they struggle. Understand your own personal agility Understand the impact your agility has on how you operate within your teams and your organization Gain some new tools to support others in discovering their own personal agility and self-reflection

About Course ' And medicine, law, business, engineering, these are noble pursuits and necessary to sustain life. But poetry, beauty, romance, love, these are what we stay alive for.' - N.H. Kleinbaum, Dead Poets Society Did you always wanted to write but ended up thinking 'Should I write? Will I be able to do this? More importantly, Will I be able to do this right?' In this online Creative Writing course, we will help you find your own answers to these questions, and start your journey in the fine art of Writing. What is creative writing? Writing has many different purposes. Some writing informs the audience, others report. Some writing, however, exists to tell a story or express an idea that falls outside of the rules-based writing. Creative writing involves any writing that tries to tell a story to the readers, in any format. Creative writing has many forms, including but not limited to Poetry, Literature. Why should you take this course? In this online course on Creative Writing, we dive into the true essence of becoming a skilled writer. We'll help you connect between innate talent and passion for the craft with fundamental techniques. Join us as we challenge preconceived notions, develop your unique writing style and tone, and equip you with the essential tools of writing. Whether you're a beginner seeking to ignite your passion for writing or a seasoned writer striving for breakthroughs, this course provides a nurturing environment for growth and exploration. Learn to craft captivating narratives, breathe life into memorable characters, and ignite emotions through your words Unleash your imagination, embrace unconventional thinking, and defy the limits of traditional storytelling. One day you might end up writing something as inspirational as: 'O Captain! My Captain 'Carpe Diem and enroll today! What Will You Learn? Develop Strong Writing Skills: Students will enhance their writing abilities by learning various techniques, strategies, and styles used in creative writing. Create Compelling Stories: Students will be able to construct engaging narratives, develop well-rounded characters, and employ effective plot structures. Explore Different Writing Forms: Students will gain knowledge and practice in different forms of creative writing, including poetry, script writing, and content Refine Editing and Revision Skills: Students will learn the importance of editing and revising their work to improve clarity, coherence, and overall quality. Course Content Introduction to Creative Writing Introduction to Creative Writing Grammar Tips Grammar Tips Storytelling: The Core Elements Storytelling: The Core Elements Fiction vs Nonfiction Fiction vs Nonfiction Writing Creative Nonfiction And General Writing Process Writing Creative Nonfiction And General Writing Process General Writing Process Writing Your First Draft Writing Your First Draft How ChatGPT can help you write How ChatGPT can help you write Conclusion Conclusion A course by Xpert Learning RequirementsThis course is tailored for beginners and aspiring writers who want to learn and develop their writing skills. No prior experience in writing is necessary. Audience Anyone who wants to start Writing seriously Writers of all levels, at any stage in their creative journey Writers of all genres and forms Audience Anyone who wants to start Writing seriously Writers of all levels, at any stage in their creative journey Writers of all genres and forms

About Course Document Management Course: Develop and implement Document Management Strategy for productivity, security, and cost efficiency Are you tired of sifting through stacks of paper documents, losing important files, and dealing with security breaches? Our Document Management Course is here to help! In this course, you'll learn how to digitize paper documents and manage electronic files, and discover the benefits of implementing a Document Management System. We'll cover everything you need to know about protecting sensitive information, including implementing security measures, electronic signatures, access controls, and document destruction. You'll also learn how to create and edit digital documents, collaborate with others, and use version control to track changes.Learning Outcomes The fundamentals of Document Management, including digitizing paper documents and managing electronic files. The components of a Document Management System and how to use it effectively. Best practices for implementing security measures to protect sensitive information. Techniques for document creation and editing, collaboration and version control. Troubleshooting and problem-solving for common document management issues. Emerging trends and developments in the field of document management. The importance of effective document management for organizations. Compliance and regulatory considerations are crucial in Document Management, and we'll cover them in-depth. Additionally, we'll explore Document Workflow Management, including best practices for retrieval, archiving, and audit trails. The course will also cover emerging trends and developments in the field of Document Management, including content management, metadata, workflow automation, and electronic forms. You'll learn about information governance and information lifecycle management, and how these concepts impact Document Management. By the end of this course, you'll be able to troubleshoot and solve common Document Management issues, streamline your processes, and save valuable time and resources. This course is perfect for anyone looking to develop their skills in Document Management, from beginners to professionals. Join us today and revolutionize the way you manage documents! With our comprehensive curriculum and expert instructors, you'll gain the skills and knowledge you need to succeed in today's fast-paced digital world. Don't wait - sign up now and take the first step towards efficient and secure Document Management. What Will You Learn? The fundamentals of Document Management, including digitizing paper documents and managing electronic files. The components of a Document Management System and how to use it effectively. Best practices for implementing security measures to protect sensitive information. Techniques for document creation and editing, collaboration and version control. Troubleshooting and problem-solving for common document management issues. Emerging trends and developments in the field of document management. The importance of effective document management for organizations. Course Content Document Management Course Overview Overview of the Course Introduction to Document Management Introduction Digitizing paper documents and managing electronic files Digitizing paper documents and managing electronic files Document Management System Document Management System Implementing security measures to protect sensitive information Implementing security measures to protect sensitive information Document creation and editing Document creation and editing Collaboration and Version Control Collaboration and Version Control Compliance and regulatory considerations for document management Compliance and regulatory considerations for document management Document Workflow Management Document Workflow Management Troubleshooting and problem-solving for common document management issues Troubleshooting and problem-solving for common document management issues Emerging trends and developments in the field of document management Emerging trends and developments in the field of document management Conclusion Conclusion A course by Xpert Learning Audience Office Administrators and Assistants Project Managers Business Owners and Entrepreneurs Records and Information Managers Information Technology Professionals Human Resources Managers Legal Professionals Anyone looking to improve their document management skills and knowledge

About Course Enhance your professional skill set with our comprehensive online course Admin, Secretarial & PA. We designed it for aspiring administrative professionals, secretaries, and personal assistants. In today's fast-paced business world, administrative roles require a diverse set of skills to thrive and succeed. Our Admin Secretarial PA (Executive PA) course equips you with the essential knowledge and abilities needed to excel in the field. Whether you're an entry-level professional seeking to kickstart your career or an experienced administrator looking to upskill, this course is your pathway to success. Discover a comprehensive and expertly designed online course crafted for individuals aiming to excel in the fields of administration, secretarial, and personal assistant roles. Through a series of eight meticulously constructed modules, this course embarks on an insightful journey - starting from a fundamental understanding of the roles and responsibilities associated with these key positions, to the critical everyday tasks that keep organizations running smoothly. This extensive exploration employs a mix of theoretical knowledge and practical examples, aimed at enabling learners to relate to real-world scenarios.Learning Outcomes Understand the roles and responsibilities of an excellent personal assistant Familiarise yourself with the skills of an effective administrator Gain an extensive understanding of business etiquette Organisational Meeting and Conference Skills Professional time management and prioritisation skills With the ever-increasing demand for Office Skills: Admin, Secretarial & PA (Executive PA) in personal and professional settings, this Office Skills: Admin, Secretarial & PA (Executive PA) training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise may be. The field of Admin, Secretarial and PA services is wide open for confident candidates with outgoing personalities and relentless attention to detail. The professional PA is the ultimate multitasker, hired to oversee the personal affairs and activities of those they support. Some secretaries and PAs handle everyday admin for established organisations, while others are hired by a single executive, entrepreneur or influential figure. Whichever path you choose, to become a trusted and respected PA or Secretary is to open the door to a world of incredible career opportunities. Success as a Admin, Secretarial & PA is as much about personal qualities and character as it is hard skills. If you consider yourself to be a responsible, hardworking people-person with excellent time management skills, you're already halfway there. Enrol today and take the next step towards your goal. What Will You Learn? Understand the roles and responsibilities of an excellent personal assistant Familiarise yourself with the skills of an effective administrator Gain an extensive understanding of business etiquette Organisational Meeting and Conference Skills Professional time management and prioritisation skills Course Content Introduction to Admin, Secretarial & PA Introduction to Admin, Secretarial & PA Roles and Responsibilities of an Admin, Secretarial, and PA Roles and Responsibilities of an Admin, Secretarial, and PA Necessary Skills for Admin, Secretarial & PA Necessary Skills for Admin, Secretarial & PA Relationship Management for Admin, Secretarial & PA Relationship Management for Admin, Secretarial & PA Gathering the right tools Gathering the right tools Day to day tasks Day to day tasks Writing for Business Environment Writing for Business Environment Organising Meetings and Events Organising Meetings and Events Conclusion Conclusion A course by Xpert Learning RequirementsThere is no entry requirement. Audience Aspiring Personal Assistant, Administrative Assistant, HR Assistant, Secretary Personal Assistant, Executive Personal Assistant, Administrative Assistant, HR Assistant who want to enhance their skills Audience Aspiring Personal Assistant, Administrative Assistant, HR Assistant, Secretary Personal Assistant, Executive Personal Assistant, Administrative Assistant, HR Assistant who want to enhance their skills

About Course Xpert Learning Level 3 Food Safety and Hygiene for Supervisors   Food Safety and Hygiene Level 3 for Supervisors This course is designed for anyone who is responsible for supervising or managing food handlers in a foodservice establishment. It covers the essential knowledge and skills needed to ensure that food is handled safely and hygienically, preventing the spread of foodborne illness. The course includes modules on: The importance of food safety and hygiene Personal hygiene and grooming Microbiological hazards Food allergens and cross-contamination Food handling, storage, and temperature Cleaning and sanitizing Food premises and pest control HACCP and legal requirements Food safety management controls The role of the food supervisor     Who is this course for? This course is ideal for anyone who is responsible for supervising or managing food handlers in a foodservice establishment, including: Senior managers Bar managers Hotel managers Café managers Takeaway managers Business owners Head chefs Team leaders Supervisors If you are responsible for the safety of others, then this course is essential for you. It will give you the knowledge and skills you need to prevent foodborne illness and keep your customers safe. What Will You Learn? Understand your role in the supervision of food handlers Define food safety hazards and hygiene risks Prevent and control food safety hazards Develop and maintain an effective HACCP system Preserve food safely and hygienically Keep premises and equipment clean Control contamination through safe temperatures and storage Ensure that staff keep a good standard of personal hygiene Keep the workplace hygienic and safe for food preparation, cooking, and storage Course Content Module 01: Introduction to Food Safety What is food safety? Why is it important? What are food safety hazards? The obligations of food businesses. Introduction to Food Safety Module 02: Personal Hygiene & Grooming The importance of personal hygiene, hand washing technique, food service gloves, personal grooming, employee's illness and responsibility. Personal Hygiene & Grooming Module 03: Microbiological Food Hazards Biological hazards, physical hazards, chemical hazards, the 4 C's of food safety. Microbiological Food Hazards Module 04: Food Allergens & Cross Contaminations Food allergens, allergic reactions to different foods, allergen control, cross contamination, causes of cross contamination, preventing cross contamination. Food Allergens & Cross Contaminations Module 05: Food Handling, Storage and Temperature Food Handling, Storage and Temperature Module 06: Cleaning and Sanitising The importance of cleaning, cleaning, the 6 stages of cleaning, sanitising, cleaning schedule. Cleaning and Sanitising Module 07: Food Premises and Pest Control Food Premises and Pest Control Module 08: HACCP & Legal Requirements Module 08: HACCP & Legal Requirements Module 09: Food safety management controls Advantages of an FSMS FSMS Group The Key Steps Continual Improvement The FSMS monitoring and verification system Food safety management controls Model 10: The Role of the Food Supervisor Food Supervisor Importance of Food Supervisor Roles and Responsibility The Role of the Food Supervisor A course by Xpert Learning RequirementsThere are no formal entry requirements for the course, with enrollment open to anyone! Audience Restaurant Managers and Supervisors Chefs Food safety managers Business owners Senior Hotel Managers Senior Café Managers Audience Restaurant Managers and Supervisors Chefs Food safety managers Business owners Senior Hotel Managers Senior Café Managers

About Course A Comprehensive Course on Business Communication and Communication Skills In this Business Communication online course by Xpert Learning, you will learn how to adapt your communication style for different audience, how to nuance your communication in different situations and mediums, and in this process, maximize productivity. You will also learn the necessary skills to handle difficult conversations within the workplace. According to a LinkedIn survey, Communication is identified as the most sought-after soft skill among employers. Communication is an essential skill for every individual regardless of position in the hierarchy, industry, or location. For achieving organizational success, effective communication is crucial. Through precise and succinct communication, organizations can develop better strategies, enhance productivity, boost morale, and stimulate innovation. Because communication is so important in business, Organizations want and need people with good communication skills. However, most individuals do not communicate well and they are unaware of the fact. The communication shortcomings of employees and the importance of communication in business explain why you should work to improve your communication skills. Your ability to communicate effectively will determine how others perceive you, and largely, your performance and value in the organization. Business Communication is a Learned skill: you learn when and how to say or write the message that needs to be delivered. You can learn this skill from the comprehensive course developed by Xpert Learning. Through different learning mediums you will learn how to understand your audience and nuance your message accordingly, qualities of Effective Business Writing, how to write precise Business Reports, Emails, how to present a Steller Business presentation, and how to use these skills in your career development. Enroll today in this Business Communication Course and advance your career with Xpert Learning! What Will You Learn? Understand the importance of effective communication in business settings Identify and analyze different types of audiences and tailor communication to their needs Develop skills for writing clear, concise, and effective business documents, such as reports and emails Learn techniques for delivering effective business presentations Understand the importance of continuous learning and career development in a business environment Course Content Introduction to Business Communication Introduction to Business Communication Understanding your Audience and Deliver your Message Understanding your Audience and Deliver your Message Effective Business Writing Effective Business Writing Writing Business Reports and Emails Writing Business Reports and Emails Business Presentation Business Presentation Part 1 Business Presentation Part 2 Sample Presentation Career Development Career Development: Job Searching, Resume/CV, Cover Letters, and Interview skills Conclusion Conclusion A course by Xpert Learning RequirementsThere are no specific requirements or prerequisites for this course. Learners of all levels and backgrounds can benefit from this course. However, it would be beneficial if learners have a basic understanding of business communication. Audience This course is designed for individuals who want to develop their business communication skills, including managers, executives, and professionals in various industries. Additionally, this course is also beneficial for students who are pursuing business-related degrees or courses and want to improve their communication skills in a business setting. Whether you are a beginner or an experienced professional, this course can help you elevate your communication skills and achieve your business goals. Audience This course is designed for individuals who want to develop their business communication skills, including managers, executives, and professionals in various industries. Additionally, this course is also beneficial for students who are pursuing business-related degrees or courses and want to improve their communication skills in a business setting. Whether you are a beginner or an experienced professional, this course can help you elevate your communication skills and achieve your business goals.

About Course Do you want to start a career in the Food and Catering Industry? or do you want to develop your skills in this profession? Then this Level 1 Food Hygiene & Safety course will provide you with a solid basis to become a confident professional on this field.   Our Level 1 Food Safety & Hygiene course is for anyone new to working with food who needs to learn the basics of food safety and hygiene. This online course covers the key terms, concepts, and practical skills you need to prevent foodborne illness.   Course Content   Introduction to Food Safety: What is food safety? Why is it important? What are food safety hazards? The obligations of food businesses. Personal Hygiene & Grooming: The importance of personal hygiene, hand washing technique, food service gloves, personal grooming, employee's illness and responsibility. Microbiological Food Hazards: Biological hazards, physical hazards, chemical hazards, the 4 C's of food safety. Food Allergens & Cross Contaminations: Food allergens, allergic reactions to different foods, allergen control, cross contamination, causes of cross contamination, preventing cross contamination. Cleaning and Sanitising: The importance of cleaning, cleaning, the 6 stages of cleaning, sanitising, cleaning schedule.   Why You Should Buy This Course   This course is essential for anyone who works in the food industry, whether you are a food handler, manager, or owner. It will teach you the basics of food safety and hygiene, so that you can help to prevent foodborne illness. The course covers all of the important topics, including:   The importance of personal hygiene How to prevent cross contamination How to identify and control food allergens How to clean and sanitise food premises   The course is delivered in an easy-to-understand format, with clear explanations and diagrams. You will also have the opportunity to practice what you have learned with interactive exercises. This course is a valuable investment in your career. It will help you to gain the knowledge and skills you need to work safely in the food industry.   Accredited Certificate   After successfully completing this Level 1 Food Hygiene and Safety, you will qualify for the CPD International Quality Certification Service (CPDIQ) certified certificate from Xpert Learning.   Here are some of the benefits of taking this course:   Learn the basics of food safety and hygiene Get certified in food safety Improve your job prospects Protect yourself and others from foodborne illness Gain a competitive edge in the job market   If you are serious about working in the food industry, then this course is for you. Enroll today and start learning the basics of food safety and hygiene! What Will You Learn? Understand the importance of food safety Apply the principles of food safety in the workplace Identify and control food safety hazards Prevent foodborne illness Course Content Module 01: Introduction to Food Safety What is food safety? Why is it important? What are food safety hazards? The obligations of food businesses. Module 01: Introduction to Food Safety Module 02: Personal Hygiene & Grooming The importance of personal hygiene, hand washing technique, food service gloves, personal grooming, employee's illness and responsibility. Module 02: Personal Hygiene & Grooming Module 03: Microbiological Food Hazards Biological hazards, physical hazards, chemical hazards, the 4 C's of food safety. Module 03: Microbiological Food Hazards Module 04: Food Allergens & Cross Contaminations Food allergens, allergic reactions to different foods, allergen control, cross contamination, causes of cross contamination, preventing cross contamination. Module 04: Food Allergens & Cross Contaminations Module 05: Cleaning and Sanitising The importance of cleaning, cleaning, the 6 stages of cleaning, sanitising, cleaning schedule. Module 05: Cleaning and Sanitising A course by Xpert Learning RequirementsThere are no formal entry requirements for the course, with enrollment open to anyone! Audience This course is for anyone who wants to learn the basics of food hygiene and safety, regardless of their level of experience. This includes people who are new to the food industry, as well as those who want to brush up on their knowledge. Food Handlers Restaurant Waiters Food delivery drivers Kitchen porters Waiters Audience This course is for anyone who wants to learn the basics of food hygiene and safety, regardless of their level of experience. This includes people who are new to the food industry, as well as those who want to brush up on their knowledge. Food Handlers Restaurant Waiters Food delivery drivers Kitchen porters Waiters

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Our Team Building Programmes are 'simply excellent' (quote from Unilever). They always deliver much greater energy' motivation and efficiently accelerates to a galvanised, integrated team for their Manager/Team Leader. They're great fun and very commercially orientated - the best of both key elements to a successful and long-lasting high performance team. A successful company is always made up of successful teams. Teams that can work autonomously with a clearly defined set of goals, roles, vision, responsibility and culture will always reach for and achieve far greater success than a team that works just as a group of individuals. Our team building solutions are individually built and geared towards teams at any level within an organisation, providing an independent and objective perspective to promote a common purpose such as the creation of a 'high performance team'. Out With The Old Traditionally, team building events have been restricted to certain levels of management where they head off site for a bit of archery, quad biking and paintballing or something along those lines. Then over some coffee and cocktails, business plans and more efficient ways to work are casually discussed. Whilst being out having fun instead of being at work may improve an individual person's mood, the effect will only be short-term, and will not go far in creating permanent and cohesive teams who are able to overcome challenges together and drive the business forward when back in the workplace. In With The New Today's business thinking is more strategic and certainly has to look for returns on the investment. That is why Dickson Training Ltd's team building programmes are bespoke and built to your requirements through research, understanding your business and, most importantly, what results and achievements you are looking to get out of the programme. Once "what success looks like" has been established, we create tasks and activities that will test your leadership, problem solving, communication and team work skills. When the tasks have been completed, the learning - both practical and theory - is debriefed to the group as well as how it will translate back in your business. Not only are our events great fun, but they provide participants with learning points they can act upon to improve or enhance the working practices/environment. Team Building That Gets Results We have a highly innovative team who design team builds to suit all budgets and time or space restrictions. Large or small, we will develop the perfect event to meet your commercial objectives, keeping in line with your values and company culture. More recently we have combined team galvanising events with ways to engage the participants with and support their local communities. This solution has proved extremely popular with our clients and we are continuing to develop more and more programmes doing exactly this. " Phil did everything in a very professional and focused manner, without losing sight of the overall aims or having 'fun'. When I moved to Airbus UK and subsequently European Aeronautic Defense and Space Company (EADS), I had no hesitation in recommending Phil and the team to deliver the required training and team events.  Without doubt Phil and his team are excellent providers of training, to suit even bespoke requirements, and I would not hesitate in recommending the team to any business in the future. " Glenn Brown, Systems & Expertise Manager, Airbus Personnel Service Augmented Skills – an Essay by Phil Dickson All of you, who are reading this, and all the people you meet and work with will have – ‘Augmented Skills’. So – if you are an IT Engineer or a Pharmacist; perhaps you are, or know, a Departmental Leader and you work with a Logistics Project Manager; these roles will demand core skills, whether they be technical know-how or qualifications in the discipline. But to be that bit better; more reliable; more effective & productive and therefore more valuable and, frankly, marketable – capitalizing on ‘Augment Skills’ comes into play. The I T Engineer who was a Chess Champion at Uni, which would indicate that they possess some key ‘Augmented skills’ including how they plan 3 steps ahead and are always prepared for the unexpected. The Pharmacist, who is a keen sportsperson in their private life, will likely be tenacious, team-orientated and disciplined – again these are superb qualities to have in this – or any – role. Your colleagues, as well as yourself, will have ‘Augmented Skills’ that will be an asset if only they are explored and applied to their role and indeed, career. Everyone has their own 'Super-power' If they love gardening, they are probably strategic, patient and inclined to research; if they cook or bake, they are usually well organized and comfortable with multi-tasking. A big reader will tend to be considered and possess good critical thinking faculties, and an amateur mechanic or keen DIY person will often be practical, resourceful and very determined. I have observed that many new Parents discover they have ‘Augmented Skills’ they didn’t know they had... such as getting order out of chaos and displaying industrial amounts of patience and good grace when they really do not feel like it. They very often become far more compassionate and empathetic. Most people have their very own ‘Superpower’. Invite your team members to offer their ‘Augmented Skills’ to your work-place – and just watch as it elevates the motivation levels and improves results. It’ll be very rewarding for all concerned – and for meeting the Team’s objectives, to encourage the person who is a talented artist to be a sounding board on some of the marketing imagery and layouts; for the team member who is great at Maths or resolving crosswords to be asked for their input to solving a problem that is causing logistical or operational headaches. Never exploit a Team member’s unique special skills at their expense I would like to stress, however, that it must never be an area where a team member gets exploited by harvesting their unique special skills to coerce them into taking on greater responsibilities and tasks without providing them with the commensurate salary and status. To do so would be immoral and, ultimately, counter-productive as it would lead to resentment and disenfranchisement. This is about encouraging people’s capability and inviting their input to boost confidence and enhance the team’s capability. Often, we need to be more than what our Job Description says It is also important to highlight that whatever a person’s role or function is – they will definitely need to have additional capabilities to be effective. The best example of this is when we designed and delivered a range of ‘Advanced Customer Care skills’ training sessions for the Met Office a few years ago…we met so many remarkably super-bright Meteorologists, many of whom were having to make significant adjustments to answering questions from Customers that seemed to be illogical and often, obtuse. It wasn’t enough for these Meteorologists to be highly skilled at interpreting data and identifying patterns – they needed ‘Augmented skills’ to make that information accessible to members of the public (and Council workers and Air Traffic controllers and Shipping agents) and many other people, as to what that particular weather system was going to be like in their area and at what time. They have to know how to ‘de-jargonise’ the material and provide succinct, clear, and yet temperate, descriptions without ever appearing exasperated, impatient or judgmental in response to sometimes quite silly questions. For a highly trained scientist – that can be counter-intuitive. Being Philosophical... and a wee bit pretentious At the risk of being a little Philosophical (and probably a wee bit pretentious) – in my own role of Trainer – my core skills have to include – being a very good communicator, an active listener and have innovative and engaging ways to convert an idea, or a model, into practical application that my Delegates and Clients gain tangible benefits from. This is how it applies to me... I really enjoy composing short, light classical-style piano pieces. Now, to do this well, you need to be able to find a transition from one chord or melody to a different theme or key. It has to be worked out very carefully to have incremental transitions and pleasant-sounding developments as the piece unfolds. I think I have become better at this as I have honed my skills as a composer. But I have realized that these very same skills have ‘Augmented’ my ability to help a Manager, or a Team, move from a state of conflict; tension; disfunction; disenfranchisement; lack of confidence to a place that is more harmonious with far greater productivity. The very same process of careful listening, considering options, taking well-considered steps, having a creative, sometimes brave, move towards a resolution are at play in both Training and Piano Compositions! Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.