17122 Other courses in Wideopen delivered Online

This specialised program is designed to refresh your knowledge and skills in providing immediate medical assistance in workplace incidents. Whether you are a seasoned first aider or simply need to renew your certification, this course ensures you are up to date with the latest knowledge and skills. This Course At A Glance Accredited by CPD UK Define first aid and analyse the key annual statistics Understand how to conduct the primary and secondary survey stages Demonstrate compliance with the 1981 Health and Safety (First-Aid) Regulations Understand the importance of personal protective equipment Learn how to do cardiopulmonary resuscitation (CPR) (CPR) Understand how to place casualties in a recovery position Understand how to use external automatic defibrillators (AED) Know how to treat scalds, burns, electrical burns, and chemical burns. Emergency First Aid at Work (EFAW) Refresher Course Overview The Health and Safety Executive (HSE) strongly advises that all workplace first aiders update their first aid skills and knowledge at least once a year to ensure that they are up to date on all current workplace health and safety requirements. This enables individuals to recall information quickly and without hesitation, allowing them to respond effectively in an emergency or when someone becomes ill or wounded at work. This Emergency First Aid at Work (EFAW) Refresher Course is designed for people who have already completed an emergency first aid at work (EFAW) refresher course and need to renew their skills and knowledge in order to continue working as a workplace first aider. This course will enhance your knowledge of first aid which will enable you to provide first aid assistance in a variety of emergency first aid scenarios such as burns, sprains, bleeding, choking, shock, heart attack, etc. You will also learn how to conduct Cardiopulmonary Resuscitation (CPR) including how to use Automated External Defibrillators (AED) in emergency situations. This course will help you grasp the current health and safety legislation as well as teach you how to conduct primary and secondary surveys and perform full-body examinations. This course does not qualify you as a first aider. Rather, it is intended to refresh the knowledge of qualified first aiders in between their practical training. Upon successful completion of this Emergency First Aid at Work (EFAW) Refresher Course, you will be able to refresh your skills and knowledge regarding emergency first aid work and continue to perform your job confidently and safely. This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example, progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Who should take this course? This Emergency First Aid at Work (EFAW) Refresher Course is primarily aimed at: Trained First Workplace Aiders Aspiring First Aiders First Aiders looking to refresh their knowledge Anyone who is motivated to help others by providing first aid Any employee or employer in a workplace who is interested in first aid This course is not limited to a specific field. It might also be valuable to a broader audience interested in learning about workplace first aid so that they can help themselves or others at the event of an emergency. Entry Requirements There are no academic entry requirements for this Emergency First Aid at Work (EFAW) Refresher Course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Emergency First Aid at Work (EFAW) Refresher Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum Understanding Emergency First Aid at Work (EFAW) Understanding Emergency First Aid at Work (EFAW) First Aid Approach Primary Secondary Survey First Aid Approach Primary Secondary Survey The Recovery Position and Cardiopulmonary Resuscitation The Recovery Position and Cardiopulmonary Resuscitation Assessment Mock 1 Assessment Mock 1 - Emergency First Aid At Work Course Treatment of Injuries Treatment of Injuries Conclusion Conclusion Final Assessment Final Assessment - Emergency First Aid At Work Course Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

More than 150,000 people in the UK use sign language. It is a great trait given that it allows people to talk to others, who might be deaf, but it could also be utilised as a job skill these days; for example - Starbucks currently have a program where their barista's know sign language in order to help their hearing-impaired customers. If you are interested in learning the first communication methods of the Stone Age, then this Level 2 British Sign Language course is for you. Family is one of the most important things for the hearing impaired as they take care of them and are constantly by their sides. This is why the course also starts out by helping you sign different family vocabularies. Next, you learn to describe people, ethnic groups, religion, clothes, colours, feelings, and animals. The course will also help you learn how to sign activities at school, job and work-based signs, home activities, leisure, preferences, food, travelling and so much more. The entire course is video-based and has voiceover, no voiceover and subtitle options. If you are dedicated and want to learn a new skill while helping others, get this course now. Family Vocabulary Family Vocabulary No Voice over FREE 00:03:00 Family FREE 00:01:00 Describing People and Animals Describing People No Voice Over 00:01:00 Describing People 00:01:00 Ethnic Groups No Voice Over 00:01:00 Ethnic Groups 00:01:00 Religion No Voice Over 00:01:00 Religion 00:01:00 Clothes No Voice Over 00:02:00 Clothes 00:02:00 Colour No Voice Over 00:01:00 Colours 00:01:00 Feelings No Voice Over 00:01:00 Feelings 00:01:00 Feelings 2 No Voice Over 00:01:00 Feelings 2 00:01:00 Animals No Voice Over 00:01:00 Animals 00:01:00 Activities at School Activities At School No Voice Over 00:01:00 Activities At School 00:01:00 People Who Work In Schools No Voice Over 00:01:00 People Who Work In Schools 00:01:00 School Vocabulary No Voice Over 00:02:00 School Vocabulary 00:02:00 Subjects No Voice Over 00:01:00 Subjects 00:01:00 School Vocabulary 2 No Voice Over 00:01:00 School Vocabulary 2 00:01:00 Jobs and activities at work Jobs No Voice Over 00:02:00 Jobs 00:02:00 Applying For Work No Voice Over 00:01:00 Applying For Work 00:01:00 Office No Voice Over 00:01:00 Office 00:01:00 Firm No Voice Over 00:01:00 Firm 00:01:00 Meetings No Voice Over 00:01:00 Meetings 00:01:00 Time Time Vocabulary No Voice Over 00:02:00 Time Vocabulary 00:02:00 Activities in the home Activities In The Home No Voice Over 00:01:00 Activities In The Home 00:01:00 Go Out To Work no Voice Over 00:01:00 Go Out To Work 00:01:00 Do The Washing No Voice Over 00:01:00 Do The Washing 00:01:00 Flats No Voice over 00:01:00 Flat 00:01:00 Leisure activities Leisure Activities No Voice Over 00:01:00 Leisure Activities 00:01:00 Hobbies No Voice Over 00:01:00 Hobbies 00:01:00 Going Out No Voice Over 00:01:00 Going Out 00:01:00 Plan Tickets No Voice Over 00:01:00 Plan 00:01:00 DIY No Voice Over 00:01:00 DIY 00:01:00 Opinions Likes and Dislikes Attitudes And Opinions No Voice Over 00:02:00 Attitudes And Opinions 00:02:00 Opinions No Voice Over 00:01:00 Opinions 00:01:00 Illnesses and Health Illnesses No Voice Over 00:01:00 Illnesses 00:01:00 Treatment No Voice Over 00:01:00 Treatment 00:01:00 Eating and Drinking Eating And Drinking Vocabulary No Voice Over 00:01:00 Eating And Drinking 00:01:00 Drinks No Voice Over 00:01:00 Drinks 00:01:00 Cereal No Voice Over 00:01:00 Cereal 00:01:00 Fruit No Voice Over 00:01:00 Fruit 00:01:00 5Veg No Voice Over 00:01:00 Vegetables 00:01:00 Main Meal No Voice Over 00:01:00 Main Meal 00:01:00 Sweets No Voice Over 00:01:00 Sweets 00:01:00 Hot Food And Drink No Voice Over 00:01:00 Hot Food-Drinks 00:01:00 Payment No Voice Over 00:01:00 Payment 00:01:00 Shopping and Spending Shopping And Spending No Voice Over 00:02:00 Shopping And Spending 00:02:00 Expensive No Voice Over 00:04:00 Expensive 00:01:00 Shops No Voice Over 00:01:00 Shops 00:02:00 Travel and Holidays Travel And Holidays No Voice Over 00:01:00 Travel And Holidays 00:01:00 Travelling No Voice Over 00:01:00 Travelling 00:01:00 Vehicles No Voice Over 00:02:00 Vehicles 00:02:00 Directions No Voice Over 00:01:00 Directions 00:01:00 Going Abroad No Voice Over 00:01:00 Going Abroad 00:01:00 Breakdown No Voice Over 00:01:00 Breakdown 00:01:00 Places No Voice Over 00:03:00 Places 00:02:00 Holidays No Voice Over 00:01:00 Holidays 00:01:00 Hotel No Voice Over 00:01:00 Hotel 00:01:00 Beach No Voice Over 00:01:00 Beach 00:01:00 Complaints No Voice Over 00:01:00 Complaints And Compliments 00:01:00 Excellent No Voice Over 00:01:00 Excellent 00:01:00 Level 2 dialogues without voice and subtitles The Broken Leg 00:02:00 Surprise Holiday 00:02:00 It's Snowing 00:01:00 Shopping 00:02:00 Taking The Dog For A Walk 00:01:00 First Day At New a Job 00:02:00 On The Beach 00:02:00 First Day At School 00:04:00 In The Park 00:01:00 On a Plane 00:01:00 At The Doctors 00:01:00 Pets 00:01:00 Family 00:03:00 My New Kitchen 00:02:00 Designing a New Garden 00:02:00 Level 2 Dialogues with voice over and subtitles The Broken Leg 00:02:00 Surprise Holiday 00:02:00 Snowing 00:01:00 Shopping 00:02:00 Taking My Dog For a Walk 00:01:00 First Day At a New Job 00:02:00 On The Beach 00:02:00 First Day At School 00:01:00 In The Park 00:01:00 On a Plane 00:01:00 At the Doctors 00:03:00 Pets 00:02:00 Family 00:02:00 My New Kitchen 00:02:00 Designing a New Garden 00:02:00 5 stories with no voice over and no subtitles First Day At School 00:04:00 Taking The Dog For a Walk 00:04:00 At The Doctors 00:03:00 First Pet 00:04:00 Designing a New Garden 00:03:00 5 stories with voice over and subtitles First Day At School 00:04:00 Taking The Dog For a Walk 00:04:00 At the Doctors 00:03:00 First Pet 00:03:00 Designing a New Garden 00:03:00 level 2 BSL dialogues and stories level 2 BSL dialogues and story package 00:07:00 Course Certification

Overview of Care Planning and Record Keeping | Health & Safety Online In today’s healthcare system, Care Planning and Record Keeping are essential for providing high-quality patient care. With over 1.54 million professionals working in adult social care in the UK and 1.3 million more in the NHS, there is a growing need for well-trained staff in these areas. The care sector is expected to require an additional 500,000 workers by 2030, offering many opportunities for skilled professionals. This course helps you develop the skills needed to create Care Planning and Record Keeping strategies that focus on the individual’s needs. You’ll learn how to develop person-centred care plans, use concept care mapping techniques, and keep confidential medical records that comply with UK regulations. The course also covers how to collaborate effectively with vulnerable individuals while following safeguarding protocols for children, young people, and families. As the healthcare system moves toward digital records, with 98% of GP practices now using electronic systems, it is crucial to stay updated on Care Planning and Record Keeping practices. By understanding care planning policy and record-keeping standards, you’ll be ready to provide exceptional care. Whether you work with elderly patients, vulnerable adults, or young people, this training prepares you to deliver safe, well-documented care that meets the highest standards. This Care Planning and Record Keeping | Health & Safety Online Course will help you to learn: Understand the core principles behind effective care planning processes. Develop collaborative approaches for planning individual care needs. Apply concept care mapping techniques in real-world practice. Implement and assess care plans, ensuring measurable outcomes. Maintain accurate, confidential medical records in line with regulations. Apply UK care planning policies in professional practice settings. Who is this course for? Healthcare professionals aiming to strengthen their knowledge of person-centred care planning and documentation within UK regulatory guidelines. Social care workers needing updated skills in record-keeping, confidentiality, and safeguarding protocols. Individuals new to the care sector seeking in-depth training on creating, implementing, and evaluating care plans while ensuring proper documentation. Managers and supervisors overseeing care planning processes and ensuring compliance with UK care policies. Practitioners working with children, young people, or vulnerable adults, needing a specialized understanding of safeguarding in care documentation. Process of Evaluation After studying the Care Planning and Record Keeping | Health & Safety Online Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Care Planning and Record Keeping | Health & Safety Online Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements You don't need any educational qualification or experience to enrol in the Care Planning and Record Keeping | Health & Safety Online course. Career Path This Care Planning and Record Keeping | Health & Safety Online Course will lead you to many different career opportunities. Here are a few prospects: Care Coordinator: £24K to £32K/year Social Care Practitioner: £22K to £30K/year Healthcare Documentation Specialist: £25K to £35K/year Safeguarding Officer: £28K to £38K/year Care Quality Manager: £32K to £45K/year Course Curriculum Care Planning and Record Keeping | Health & Safety Online Course Module 01: Introduction to the Care Planning Process 00:17:00 Module 02: Planning Care With the Individual in Need 00:17:00 Module 03: Concept Care Mapping 00:16:00 Module 04: Implementing and Evaluating the Care Plan 00:18:00 Module 05: Maintaining Medical Records 00:20:00 Module 06: Care Planning Policy in the UK 00:16:00 Module 07: Confidentiality and Record-Keeping 00:12:00 Module 08: Safeguarding Children, Young People and Their Families 00:21:00 Assignment Assignment - Care Planning and Record Keeping | Health & Safety Online Course 00:00:00

Overview Master Emotional Intelligence for Crucial Moments Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Master Emotional Intelligence for Crucial Moments Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Section 01: The Crucial EQ Moment - It's in the Pause Introduction to Emotional Intelligence 00:02:00 What is Emotional Intelligence? 00:03:00 The Four Domains of Emotional Intelligence 00:03:00 Moments of Danger 00:08:00 Your Inner Monologue and Body Talk 00:04:00 It's in the Pause 00:06:00 Conclusion 00:01:00 Section 02: Use Emotional Intelligence to Tame Your Brain and Cope During Crises Introduction 00:04:00 Understanding Stress and Its Impact on the Workplace 00:01:00 What is Emotional Intelligence, and How Can it Help You and Your Team 00:04:00 Where Do Depression and Anxiety Live? What Can You Do About Them? 00:08:00 Emotional Intelligence Tips to Help You Cope 00:05:00 How to Relate to Others in Crisis 00:04:00 Conclusion 00:02:00 Section 03: Emotionally Intelligent Leadership in Action Introduction 00:01:00 Why is Emotional Intelligence Critical for Leaders? 00:03:00 What Role Does Emotional Intelligence Play, and How to Deescalate Situations 00:09:00 How Do You Make People Feel? 00:04:00 What Type of Company Culture Are You Creating? 00:04:00 Conclusion 00:03:00 Support Materials Resource - Master Emotional Intelligence for Crucial Moments 00:00:00

Overview of Mental Health First Aid Mental Health First Aid is now one of the most important life skills in Britain. One in four adults in the UK faces mental health problems each year. With over 350,000 professionals working in the NHS, private hospitals, and community services, the mental health sector is growing fast. Mental Health First Aid training helps people learn how to give support in a mental health crisis, build better workplaces, and save lives. This Mental Health First Aid course teaches clear, useful information based on real research. It covers many topics, from mental health problems in children to how to help someone in a crisis. You will learn how to spot early signs of mental health issues, understand conditions like personality disorders, and offer helpful support. The training also looks at mood disorders, eating disorders, and how to prevent suicide. All lessons are made simple so anyone can understand and apply them in real life. The mental health sector brings £118 billion to the UK economy each year and offers many job options. Mental Health First Aid skills are needed in healthcare, schools, offices, and more. This course helps you become more confident in giving help when someone is struggling. You’ll be ready to offer support and help create a safe and caring space at work or in your community. Mental Health First Aid gives you the tools to truly make a difference. Learning Outcomes By the end of this Mental Health First Aid course, you will be able to: Identify common mental health problems in children and teenagers Use Mental Health First Aid skills during mental health emergencies Spot signs of stress, anxiety, and personality disorders Understand conditions like schizophrenia, mood disorders, and eating disorders Apply suicide prevention methods and respond to self-harm situations Understand mental health laws, workplace rules, and available support services Who is this course for? This course is ideal for: Healthcare workers who want to improve how they support patients in hospitals, clinics, and mental health units Teachers, school counsellors, and education staff who want to help students facing mental health problems or behaviour issues HR teams, managers, and wellbeing officers looking to make their workplaces more supportive and aware of mental health needs Emergency responders, social workers, and volunteers who work with people going through mental health crises Family members and carers who want to better understand how to support loved ones with mental health conditions Process of Evaluation After studying the Mental Health First Aid Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Mental Health First Aid Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements You don’t need any educational qualification or experience to enrol in the Mental Health First Aid course. Career Path Completing this Mental Health First Aid course could lead to rewarding jobs like: Mental Health Nurse – £24,000 to £40,000 per year Mental Health Support Worker – £18,000 to £25,000 per year Counsellor – £20,000 to £35,000 per year Mental Health First Aid Trainer – £25,000 to £45,000 per year Workplace Wellbeing Coordinator – £22,000 to £38,000 per year Course Curriculum Mental Health First Aid Module 1: Introduction to Mental Health 00:13:00 Module 2: Overview of Mental Health First Aid 00:14:00 Module 3: Childhood and Adolescent Psychiatric Disorders 00:13:00 Module 4: Stress and Anxiety Disorders 00:22:00 Module 5: Schizophrenia 00:25:00 Module 6: Personality Disorders 00:36:00 Module 7: Mood Disorders 00:20:00 Module 8: Eating & Sleeping Disorders 00:41:00 Module 9: Self-Harm and Suicide 00:18:00 Module 10: Medication and Therapy in the Treatment of Mental Illness 00:30:00 Module 11: Social Attitudes to Mental Illness 00:12:00 Module 12: Mental Health Legislation and Services 00:28:00 Module 13: Mental Health in the Workplace 00:22:00 Module 14: Approach and React To People in Mental Health Crisis 00:27:00 Assignment Assignment - Mental Health First Aid 00:00:00

Take meditation with you wherever you go. Meditations in your pocket is designed by Suryacitta to relax and calm you wherever you are.

Mindfulness course with a difference. It is not about gaining or getting somewhere but about melting away all that prevents you from a joyful life.

Overview There are two things people are never bored of; they are - food and travelling. That is why the restaurant and hospitality industry is one of the most promising industries. It offers a wide range of job opportunities and the chance to climb the career ladder fast. The Advanced Diploma in Restaurant and Hospitality Management Course will help you establish a brilliant career in this industry. This comprehensive Advanced Diploma in Restaurant and Hospitality Management course will introduce you to the ins and outs of the food business. You will acquire a great deal of knowledge on catering business and restaurant business. The highly informative models will enrich your knowledge of the hospitality industry. Through the step-by-step learning process, you will pick up the skills for managing food services, accommodations, quality management and more.  Upon successful compilation of this Advanced Diploma in Restaurant and Hospitality Management course, you will receive a valuable certificate. This certificate will elevate your resume and help you build a promising career in this ever-growing industry. So, don't waste any time, enrol now! Learning Outcomes Familiarise yourself with the basic steps of opening a restaurant Develop the knowledge and expertise to manage a restaurant Know the techniques of managing food and the suppliers Learn about the rules and regulations regarding the catering business Understand the strategies of starting and running a food business successfully Get introduced to the characteristics of the hospitality industry Build the competence to manage food services, accommodation, hotel guests etc Who is the Advanced Diploma in Restaurant and Hospitality Management Course for? This course is designed for anyone interested in pursuing a career in the restaurant and hospitality industry. It will help them enrich their knowledge and gain the basic skills to start their journey in this industry. Why Choose this Advanced Diploma in Restaurant and Hospitality Management Course? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Career Path The Advanced Diploma in Restaurant and Hospitality Management course is a useful qualification to possess, especially to people with careers in: Accommodation Officer Concierge Restaurant Owner Restaurant Manager Hotel Manager Hotel Receptionist Starting a Restaurant Are you ready for the challenge? 00:15:00 How to decide on a concept 00:30:00 Designing your restaurant 00:15:00 Friends and family 00:15:00 Writing a Business Plan 00:30:00 Insurance 00:15:00 Restaurant Organizations that you need to check out. 00:15:00 What are the best Catering Industry Trade Shows? 00:15:00 Managing a Restaurant Managing Yourself 00:30:00 Managing Others 00:30:00 Managing Your Money 00:15:00 Managing Your Food and Supplies 00:30:00 Managing Everything Else 00:30:00 Starting Food Catering Where You Work 00:15:00 Health and safety 00:15:00 Staff, Suppliers and Transport 00:00:00 Food Hygiene 01:00:00 Rules about Menus 00:15:00 Paperwork and Finances 00:15:00 Law 00:15:00 Food Business Food Business Basics 00:30:00 Put Together Your Business Concept 00:30:00 Identify your Target Market 00:30:00 Identify Your Competition 00:30:00 Write A Mission Statement 00:30:00 Downline Basics 00:30:00 Equipment And Supplies 00:30:00 Marketing And Quality Control 00:30:00 Wrapping Up 00:15:00 Hospitality Introduction to Hospitality 00:15:00 Characteristics of the Hospitality Industry 00:15:00 Relationship Between the Hospitality Industry and Tourism 00:15:00 Types of Accommodation 00:15:00 Types of Room 00:30:00 Types of Hotel Guests 00:15:00 Hospitality Management Introduction to Hospitality Management 00:30:00 Influences Which Affect the Industry 00:15:00 The Development of the Hospitality Industry 00:30:00 Hospitality Brands 00:15:00 Accommodation 00:30:00 Food Service 00:30:00 Successful Quality Management 00:30:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Advanced Diploma in Restaurant and Hospitality Management 00:30:00 Final Exam Final Exam- Advanced Diploma in Restaurant and Hospitality Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills. Learning Outcomes: Display a customer service outlook Figure out your individual behavior affects the behaviors of others Examine confidence eligibility as well as a problem solver Implement the techniques to cope with customers Set your choice for providing customer service Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage The variation of body language as well as verbal dexterity The points of verbal communication, for example, tone, cadence, and pitch Asking questions and listening competency The manners of disseminating negative news and how to say no. Proficient means of negotiation The significance of producing and sending meaningful messages Materials to speed up communication The worth of individualizing interactions and promoting relationships Vocal techniques to boost speech as well as communication approach Methodologies for controlling stress The conditions and benefits of CRM on a company's bottom line Explain various elements of a CRM plan Improvise a checklist in case of readiness and success in CRM Narrate how CRM produces value for organizations and customers Think about improvising roles having the highest influence on CRM Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Complete Customer Service Training - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Complete Customer Service Training - Old Version Module 01 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 02 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 03 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Mock Exam Mock Exam- Complete Customer Service Training 00:30:00 Final Exam Final Exam- Complete Customer Service Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Do you know where you're going professionally? Do you know what you want out of the next 3 weeks? How about the next 3 years? This course will help you create a powerful vision of where you want to go and what you want to achieve. You'll also learn how to get others on board with your vision. You will learn from real-world examples of different individuals and how they took their vision of what they wanted and made it a reality. Whether you are trying to get somewhere personally, or you want to create a clear and compelling vision of where you want your team to be, this course can give you the foundation you need to get pointed down the right path. Learning Objectives Gain clarity around around professional goals, both short and long term.;Learn how to express professional goals and visions to others and gain their support.;Learn practical tips for creating and executing a vision through real-world examples of others doing the same.;Create your own powerful vision for your professional goals.