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This Digital Electronics Course is designed to give practical knowledge of the type of electronic circuitry used in a modern Computer System or in any type of Computer Controlled equipment such as Photocopiers, Cash Registers, Tablets, mobile phones and many other types of IT equipment. Digital Electronics involves the use of Silicon chips (Integrated Circuits). The internal structure of a computer is to a large extent comprised of Digital Electronic Circuits.

Overview The eight 1/2 day Support Manager course is uniquely created to provide training on the fundamentals of management relative to the support environment, and to enhance the inherent skills and knowledge of the support manager. This course focuses specifically on the most common management elements that occur in the technical support centre including, managing customer satisfaction, operations and team performance management and facilitating a team while managing a dynamic service product. This course offers support managers the opportunity to develop and refine their technology support leadership skills enabling them to effectively manage the challenges of the most complex support centres. Who Should Attend The Support Manager course is for managers who have at least six months management experience and have received some basic management training. Requirements The course begins with a review and quiz on a set of pre-class reading materials. These materials are sent to each participant two weeks prior to the class start date. Participants are strongly encouraged to register at least two weeks in advance to allow time to complete these pre-class assignments. Each participant is required to bring the pre-class reading materials as well as a notebook computer with a USB port and with Microsoft Excel, Word and PowerPoint installed. These will be used as tools during the course. All other materials and tools will be provided. Homework is assigned for most evenings of the course. Please plan for study time outside of class. Some of the training objectives… Manage dynamics of change within the support centre Enhance leadership skills Effective staff utilisation Increase support centre morale and retention

CCNP training course description The Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) v1.2 course provides the knowledge and skills needed to configure, troubleshoot, and manage enterprise wired and wireless networks. You'll learn to implement security principles within an enterprise network and how to overlay network design using solutions such as SDAccess and SD-WAN. Course content includes 3 days of self-study material. This course helps you prepare for the 350-401 Implementing Cisco Enterprise Network Core Technologies (ENCOR) exam What will you learn Configure, troubleshoot, and manage enterprise wired and wireless networks Implement security principles within an enterprise network Prepare you prepare to take the 350-401 Implementing Cisco Enterprise Network Core Technologies (ENCOR) exam CCNP training course details Who will benefit: Mid-level network engineers, Network administrators, Network support technicians, Help desk technicians. Prerequisites: Implementation of Enterprise LAN networks. Basic understanding of Enterprise routing and wireless connectivity, and Python scripting Duration 5 days CCNP training course content Cisco Enterprise Network Architecture: Access, distribution, core in the hierarchical network. Cisco Switching Paths: Switching mechanisms, TCAM, CAM, process switching, fast switching, and CEF. Implementing Campus LAN Connectivity: Troubleshoot L2 connectivity using VLANs and trunkingBuilding Redundant Switched Topology: STP Implementing Layer 2 Port Aggregation Troubleshoot link aggregation using Etherchannel EIGRP Implement and optimize OSPFv2/v3, including adjacencies, packet types, and areas, summarization, and route filtering for IPv4/v6 Implement EBGP interdomain routing, path selection, and single and dual-homed networkingImplementing Network Redundancy: HSRP and VRRP Implement static and dynamic NAT Virtualization Protocols and TechniquesVPNs and Interfaces: Overlay technologies such as VRF, GRE, VPN, and LISP Wireless Principles: RF, antenna characteristics, and wireless standards.Wireless Deployment: Models available, autonomous AP deployments and cloud-based designs within the centralized Cisco WLC architecture Wireless Roaming and Location ServicesWireless AP Operation: How APs communicate with WLCs to obtain software, configurations, and centralized managementWireless Client Authentication: EAP, WebAuth, and PSK wireless client authentication on a WLC. Troubleshoot wireless client connectivity issues using various available tools Troubleshoot networks using services such as NTP, SNMP, Cisco IP SLAs, NetFlow, and Cisco IOS EEM Explain network analysis and troubleshooting tools, which include show and debug commands, as well as best practices in troubleshootingMulticast Protocols: IGMP v2/v3, PIM DM/SM and RPs Introducing QoS: Concepts and features. Implementing Network Services: Secure administrative access for Cisco IOS devices using CLI access, RBAC, ACL, and SSH, and device hardening concepts to secure devices from less secure applications Using Network Analysis ToolsInfrastructure Security: Scalable administration using AAA and the local database, features and benefits Enterprise Network Security Architecture: VPNs, content security, logging, endpoint security, personal firewalls, and other security features. Automation and Assurance with Cisco DNA Center: Purpose, function, features, and workflow. Intent-Based Networking, for network visibility, proactive monitoring, and application experienceCisco SD-Access Solution: Nodes, fabric control plane, and data plane, VXLAN gatewaysCisco SD-WAN Solution: Components and features of Cisco SD-WAN solutions, including the orchestration, management, control, and data planesBasics of Python Programming: Python components and conditionals with script writing and analysis Network Programmability: NETCONF and RESTCONF APIs in Cisco DNA Center and vManage Labs: Investigate the CAM. Analyze CEF. Troubleshoot VLAN and Trunk Issues. Tuning STP and Configuring RSTP. Configure MSTP. Troubleshoot EtherChannel. Implement Multi-area OSPF. Implement OSPF Tuning. Apply OSPF Optimization. Implement OSPFv3. Configure and Verify Single-Homed EBGP. Implementing HSRP. Configure VRRP. Implement NAT. Configure and Verify VRF. Configure and Verify a GRE Tunnel. Configure Static VTI Point-to-Point Tunnels. Configure Wireless Client Authentication in a Centralized Deployment. Troubleshoot Wireless Client Connectivity Issues. Configure Syslog. Configure and Verify Flexible NetFlow. Configuring Cisco IOS EEM. Troubleshoot Connectivity and Analyze Traffic with Ping, Traceroute, and Debug. Configure and Verify Cisco IP SLAs. Configure Standard and Extended ACLs. Configure Control Plane Policing. Implement Local and Server-Based AAA. Writing and Troubleshooting Python Scripts. Explore JSON Objects and Scripts in Python. Use NETCONF Via SSH. Use RESTCONF with Cisco IOS XE.

REST and RESTCONF training course description An introduction to REST and RESTCONF using Python. The course progresses from how to use them onto how they work and then looks at using them from within Python all the time on network devices. What will you learn Explain what REST and RESTCONF are. Use the REST API on network device. Use RESTCONF. REST and RESTCONF training course details Who will benefit: Network engineers. Prerequisites: Python for network engineers. Duration 1 day REST and RESTCONF training course contents Using REST Curl, Browser plugins, Postman, RESTClient, Python. Hands on Using the REST API on network devices. What is REST? What is REST? Architecture, APIs, RESTful APIs, APIs over HTTP/HTTPS, URIs, resources, HTTP methods, GET, POST, PUT, DELETE. CRUD. Comparison with other APIs. Hands on REST analysis with Wireshark. Rest conventions Passing parameters, return values, HTTP status, JSON. XML. Hands on Configuring REST on network devices, changing format of responses, POST requests, using parameters. Configuring network devices with REST Invoking multiple RPCs. Hands on Device configuration with REST. The request library RESTFUL APIs in Python, the request library, Installation, example to retrieve the interface configuration. Hands on Using the Python requests library on network devices. RESTCONF What is RESTCONF? YANG and NETCONF, relationship with REST, RESTCONF URIs, A RESTCONF example with ietf-interfaces, RESTCONF responses. PATCH. Hands on Using RESTCONF to update a network device configuration.

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Duration 4 Days 24 CPD hours This course is intended for The information protection administrator translates an organization?s risk and compliance requirements into technical implementation. They are responsible for implementing and managing solutions for content classification, data loss prevention (DLP), information protection, data lifecycle management, records management, privacy, risk, and compliance. They also work with other roles that are responsible for governance, data, and security to evaluate and develop policies to address an organization's risk reduction and compliance goals. This role assists workload administrators, business application owners, human resources departments, and legal stakeholders to implement technology solutions that support the necessary policies and controls. Learn how to protect information in your Microsoft 365 deployment. This course focuses on data lifecycle management and information protection and compliance within your organization. The course covers implementation of data loss prevention policies, sensitive information types, sensitivity labels, data retention policies, Microsoft Purview Message Encryption, audit, eDiscovery, and insider risk among other related topics. The course helps learners prepare for the Microsoft Information Protection Administrator exam (SC-400). Prerequisites Foundational knowledge of Microsoft security and compliance technologies. Basic knowledge of information protection concepts. Understanding of cloud computing concepts. Understanding of Microsoft 365 products and services. 1 - Introduction to information protection and data lifecycle management in Microsoft Purview Know your data Protect your data Prevent data loss Govern your data 2 - Classify data for protection and governance Data classification overview Classify data using sensitive information types Classify data using trainable classifiers Review sensitive information and label usage Explore labeled and sensitive content Understand activities related to your data 3 - Create and manage sensitive information types Compare built-in versus custom sensitive information types Create and manage custom sensitive information types Describe custom sensitive information types with exact data match Implement document fingerprinting Create keyword dictionary 4 - Understand Microsoft 365 encryption Learn how Microsoft 365 data is encrypted at rest Understand service encryption in Microsoft Purview Explore customer key management using Customer Key Learn how data is encrypted in-transit 5 - Deploy Microsoft Purview Message Encryption Implement Microsoft Purview Message Encryption Implement Microsoft Purview Advanced Message Encryption Use Microsoft Purview Message Encryption templates in mail flow rules 6 - Protect information in Microsoft Purview Information protection overview Configure sensitivity labels Configure sensitivity label policies Configure auto-labeling policies Manage, monitor, and remediate information protection 7 - Apply and manage sensitivity labels Apply sensitivity labels to Microsoft Teams, Microsoft 365 groups, and SharePoint sites Plan on-premises labeling Configure on-premises labeling for the Unified Labeling Scanner Apply protections and restrictions to email and files Monitor label performance using label analytics 8 - Prevent data loss in Microsoft Purview Data loss prevention overview Identify content to protect Define policy settings for your DLP policy Test and create your DLP policy Prepare Endpoint DLP Manage DLP alerts in the Microsoft Purview compliance portal View data loss prevention reports Implement the Microsoft Purview Extension 9 - Configure DLP policies for Microsoft Defender for Cloud Apps and Power Platform Configure data loss prevention policies for Power Platform Integrate data loss prevention in Microsoft Defender for Cloud Apps Configure policies in Microsoft Defender for Cloud Apps Manage data loss prevention violations in Microsoft Defender for Cloud Apps 10 - Manage data loss prevention policies and reports in Microsoft 365 Configure data loss prevention for policy precedence Implement data loss prevention policies in test mode Explain data loss prevention reporting capabilities Manage permissions for data loss prevention reports Manage and respond to data loss prevention policy violations 11 - Manage the data lifecycle in Microsoft Purview Data Lifecycle Management overview Configure retention policies Configure retention labels Configure manual retention label policies Configure auto-apply retention label policies Import data for Data Lifecycle Management Manage, monitor, and remediate Data Lifecycle Management 12 - Manage data retention in Microsoft 365 workloads Explain retention in Exchange Online Explain retention in SharePoint Online and OneDrive Explain retention in Microsoft Yammer Activate archive mailboxes in Microsoft Exchange Apply mailbox holds in Microsoft Exchange Recover content in Microsoft Exchange 13 - Manage records in Microsoft Purview Records management overview Import a file plan Configure retention labels Configure event driven retention Manage, monitor, and remediate records 14 - Explore compliance in Microsoft 365 Plan for security and compliance in Microsoft 365 Plan your beginning compliance tasks in Microsoft Purview Manage your compliance requirements with Compliance Manager Examine the Compliance Manager dashboard Analyze the Microsoft Compliance score 15 - Search for content in the Microsoft Purview compliance portal Explore Microsoft Purview eDiscovery solutions Create a content search View the search results and statistics Export the search results and search report Configure search permissions filtering Search for and delete email messages 16 - Manage Microsoft Purview eDiscovery (Standard) Explore Microsoft Purview eDiscovery solutions Implement Microsoft Purview eDiscovery (Standard) Create eDiscovery holds Search for content in a case Export content from a case Close, reopen, and delete a case 17 - Manage Microsoft Purview eDiscovery (Premium) Explore Microsoft Purview eDiscovery (Premium) Implement Microsoft Purview eDiscovery (Premium) Create and manage an eDiscovery (Premium) case Manage custodians and non-custodial data sources Analyze case content 18 - Manage Microsoft Purview Audit (Standard) Explore Microsoft Purview Audit solutions Implement Microsoft Purview Audit (Standard) Search the audit log Export, configure, and view audit log records Use audit log searching to investigate common support issues 19 - Prepare Microsoft Purview Communication Compliance Plan for communication compliance Identify and resolve communication compliance workflow Case study--Configure an offensive language policy Investigate and remediate communication compliance alerts 20 - Manage insider risk in Microsoft Purview Insider risk management overview Create and manage insider risk policies Investigate insider risk alerts Take action on insider risk alerts through cases Manage insider risk management forensic evidence Create insider risk management notice templates 21 - Implement Microsoft Purview Information Barriers Explore Microsoft Purview Information Barriers Configure information barriers in Microsoft Purview Examine information barriers in Microsoft Teams Examine information barriers in OneDrive Examine information barriers in SharePoint 22 - Manage regulatory and privacy requirements with Microsoft Priva Create and manage risk management policies Investigate and remediate risk management alerts Create rights requests Manage data estimate and retrieval for rights requests Review data from rights requests Get reports from rights requests 23 - Implement privileged access management Case study--Implementing privileged access management 24 - Manage Customer Lockbox Manage Customer Lockbox requests

Emotional Intelligence (Virtual) Emotional Intelligence is a set of emotional and social skills that collectively establish how well we: Perceive and express ourselves Develop and maintain social relationships Cope with challenges Use emotional information in an effective and meaningful way It is a skill set that transfers across all categories of relationships. It is also a predictor of success - both in life and at work. This highly-interactive course delivers a practical approach to developing, improving, and sustaining effective and mutually beneficial relationships. The design of the course involves individual reflection and paired activities, interwoven with small and large group interactions. The EQ-i 2.0® assessment reports will be debriefed over the course of the two days. In addition, participants will delve into their personal strengths and blind spots, and will explore topics including: the neuroscience of emotion, the connection between empathy and performance, and how communication styles impact our perceptions of self and other. Role-play activities give participants the opportunity to try out new behaviors and techniques. The program includes: A personal behavioral profile, the results of which you will bring to your training 2-day highly interactive workshop and experiential learning Optional professional coaching activities initiated in class that can continue over the four months after class ends What you will Learn Recognize your interpersonal strengths and potential blind spots regarding Emotional Intelligence Identify the five domains within the EQ-i 2.0 assessment model Summarize what neuroscience research has discovered about emotions and actions Recognize ways that human beings are physiologically impacted by stress Articulate ways to develop and maintain strong working relationships Describe how emotional intelligence translates into high performance Make use of the EI model and associated competencies Employ strategies for enhancing leadership through Emotional Intelligence Getting Started Foundation Concepts The biology of emotion Why Emotional Intelligence matters The impact of EI on performance The EQ-I 2.0 Model Overview of the EQ-i 2.0 framework Exploring your report Balancing your EI domains Self: Awareness and Sensitivity Self-awareness and empathy Perception vs. reality Acting by choice, not impulse Other: Communication and Relationship-Building Elements of effective communication Communication styles Communication techniques Neuroscience and Behavioral Change Insights from social neuroscience Making a change Summary and Next Steps

About this Virtual Instructor Led Training (VILT)  Electrification of the transportation sector will impact the power system in several ways. Besides the additional load, local impact on the grid needs to be managed by the grid operators. Simultaneously charging of many electric vehicles (EVs) might exceed the limits in specific locations. On the other hand, EVs can provide flexibility and other ancillary services that will help grid operators. This 3 half-day VILT course will provide a complete overview of integrating electric vehicles (EVs) into the power grid. It will cover the whole value chain from grid operations to the car battery. This includes the control room, possible grid reinforcement, demand side management and power electronics. This course will demonstrate the impact on the grid and solutions for a safe & cost-effective grid plan and operation, with examples of successful integration of EVs. The course will also provide vital knowledge about technology used for EVs such as power electronics, demand side management, communication and batteries. In this context, the focus will be on power electronics as it has the highest impact on the grid. The grid planning tool, pandapower, is introduced as an open source tool for power system modelling. The set-up of the training course allows for discussion and questions. Questions can be formulated by the participants upfront or during the training. This course is delivered in partnership with Fraunhofer IEE. Training Objectives At the end of this course, the participants will: Understand the charging options for EVs and its impact on the grid and batteries Identify system services for EVs with regards to voltage quality at the point of common coupling Discover what are the 'grid friendly' and grid supporting functions in EVs Uncover the different applications, standards and data researched on EVs Examine the application of a grid planning tool (pandapower) for power system modelling Be able to develop code snippets with pandapower Apply and execute a code example for power system modelling with pandapower Target Audience EV and grid project developers and administrators Power grid operators and planners EPC organisations involved in grid development EV/ battery manufacturers and designers EV transport planners and designers Government regulators and policy makers Training Methods The VILT will be delivered online in 3 half-day sessions comprising 4 hours per day, with 2 x 10 minutes breaks per day, including time for lectures, discussion, quizzes and short interactive exercises. Additionally, some self-study will be requested. Participants are invited but not obliged to bring a short presentation (10 mins max) on a practical problem they encountered in their work. This will then be explained and discussed during the VILT. A short test or quiz will be held at the end of every session/day. Trainer Our first course expert is Head of Department Converters and Electrical Drive Systems at Fraunhofer IEE and Professor for Electromobility and Electrical Infrastructure at Bonn-Rhein-Sieg University of Applied Sciences. He received his engineering degree in automation in 2008 by the THM Technische Hochschule Mittelhessen (FH Giessen-Friedberg). Afterwards he studied power engineering at University of Kassel and received his diploma certificate in 2010. In 2016 he received the Ph.D. (Dr.-Ing.) from the University of Hannover. The title of his dissertation is Optimized multifunctional bi-directional charger for electric vehicles. He has been a researcher at the Fraunhofer IEE in Kassel since 2010 and deals with power converters for electric vehicles, photovoltaics and wind energy. His current research interests include the bidirectional inductive power transfer, battery charger and inverter as well as new power electronic components such as SiC MOSFETs and chokes. Additionally, our key expert is Chairman of the IEEE Joint IAS/PELS/IES German Chapter and a member of the International Scientific Committee of the EPE Association. Our second course expert is deputy head of energy storage department at Fraunhofer IEE. Prior to this he was the Director of Grid Integration department at SMA Solar Technology AG, one of the world's largest manufacturers of PV power converters. Before joining SMA, our course expert was manager of the Front Office System Planning at Amprion GmbH (formerly RWE TSO), one of the four German transmission system operators. He holds a degree of electrical engineering of the University of Kassel, Germany. In 2003 he finished his Ph.D. (Dr.-Ing.) on the topic of wind power forecasting at the 'Institute of Solar Energy Supply Technology' (now Fraunhofer IEE) in Kassel. In 2004 he started his career at RWE TSO with main focus on wind power integration and congestion management. Our course expert is chairman of the IEC SC 8A 'Grid Integration of Large-capacity Renewable Energy (RE) Generation' and has published several papers about grid integration of renewable energy source and forecasting systems on books, magazines, international conferences and workshops. Our third course expert is Research Associate at Fraunhofer IEE. He is actively working on different projects related to the integration of electric vehicle charging into the electric distribution grid. The focus of this work concerns time series based simulations for grid planning and operation in order to investigate the effect of a future rollout of electric vehicles and charging infrastructure on economics e.g. costs for grid reinforcement. He completed his master degree (MSc.) in Business Administration and Engineering: Electrical Power Engineering at RWTH Aachen University, Germany. Our trainers are experts from Fraunhofer Institute for Energy Economics and Energy System Technology (Fraunhofer, IEE), Germany. The Fraunhofer IEE researches for the national and international transformation of energy supply systems POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations