Description

Emotional Intelligence (Virtual)

Emotional Intelligence is a set of emotional and social skills that collectively establish how well we:

Perceive and express ourselves

Develop and maintain social relationships

Cope with challenges

Use emotional information in an effective and meaningful way

It is a skill set that transfers across all categories of relationships. It is also a predictor of success - both in life and at work. This highly-interactive course delivers a practical approach to developing, improving, and sustaining effective and mutually beneficial relationships. The design of the course involves individual reflection and paired activities, interwoven with small and large group interactions.

The EQ-i 2.0® assessment reports will be debriefed over the course of the two days. In addition, participants will delve into their personal strengths and blind spots, and will explore topics including: the neuroscience of emotion, the connection between empathy and performance, and how communication styles impact our perceptions of self and other. Role-play activities give participants the opportunity to try out new behaviors and techniques.

The program includes:

A personal behavioral profile, the results of which you will bring to your training

2-day highly interactive workshop and experiential learning

Optional professional coaching activities initiated in class that can continue over the four months after class ends

What you will Learn

Recognize your interpersonal strengths and potential blind spots regarding Emotional Intelligence

Identify the five domains within the EQ-i 2.0 assessment model

Summarize what neuroscience research has discovered about emotions and actions

Recognize ways that human beings are physiologically impacted by stress

Articulate ways to develop and maintain strong working relationships

Describe how emotional intelligence translates into high performance

Make use of the EI model and associated competencies

Employ strategies for enhancing leadership through Emotional Intelligence

Getting Started

Foundation Concepts

The biology of emotion

Why Emotional Intelligence matters

The impact of EI on performance

The EQ-I 2.0 Model

Overview of the EQ-i 2.0 framework

Exploring your report

Balancing your EI domains

Self: Awareness and Sensitivity

Self-awareness and empathy

Perception vs. reality

Acting by choice, not impulse

Other: Communication and Relationship-Building

Elements of effective communication

Communication styles

Communication techniques

Neuroscience and Behavioral Change

Insights from social neuroscience

Making a change

Summary and Next Steps

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Emotional Intelligence (Virtual)

By IIL Europe Ltd

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