2096 Other courses in Chippenham delivered Live Online

Understand how to effectively manage conflict and learn that conflict can be healthy and need not damage relationships. Course overview Duration: 1 day (6.5 hours) Conflict and differences of opinion are inevitable in the today’s fast moving, complex business world, some would argue they are even necessary. This highly interactive and practical course addresses the many aspects of effectively managing conflict and will help you ensure that conflict can be healthy and need not damage the relationship. This workshop has been specifically designed to give you an opportunity to learn and test a range of influencing and conflict handling models and techniques. The course is aimed at anyone who interacts with others on a regular basis. Objectives  By the end of the course you will be able to: Utilise influencing skills to pre-empt and defuse conflict Resolve conflict by choosing the right approach Recognise the impact of non-verbal communication in managing conflict Use language skills necessary to get you message across in the ‘right’ way Present your case in a reasonable and responsible manner Identify behaviours that can help or hinder interactions with others Apply different techniques for managing conflict positively and for dealing with aggression Content Developing Influence Networking Sources of influence Influencing techniques Effective Behaviour Choosing the right approach Techniques to pre-empt or defuse conflict Behavioural styles and their impact on working relationships Triggers to aggressive behaviour Managing conflict flash points Dealing with different behaviour types Developing Skills Communication skills in conflict situations Using the right language Verbal and non verbal communications Managing our body language Your conflict management style analysis Thomas Killman Conflict Handling Instrument Working in groups Practical exercises and case studies The language of mediation Transactional Analysis Practical Practical exercises Case studies Personal action planning

Managing teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy.

Managing teams and projects to meet a private, public or voluntary organisation's goals.

Supporting and engaging with different parts of the organisation and interact with internal or external customer.

Qualification Number 601/4458/0 Minimum entry age 19 Guided Learning Hours 180 What does this qualification cover? This qualification aims to: • introduce the concepts of equality and diversity in a variety of environments including society, the community and the workplace • highlight how stereotyping and labelling affect individuals • outline the effects of prejudice and discrimination • allow the learner to examine rights and responsibilities • stress the importance of taking individual responsibility and action to help and support others • provide a basis for further study and/or career development. The objectives of these qualifications are to help learners to: • raise their awareness of the issues surrounding equality and diversity • apply this awareness through their actions in society, community and the workplace. Who is it suitable for? This qualification is suitable for learners aged 19 and above. What are the entry requirements? There are no specific recommended prior learning requirements for this qualification. How is this qualification structured? The qualification is made up of three mandatory units: • Unit 1 Equality and diversity in society • Unit 2 Equality and diversity in the community • Unit 3 Equality and diversity in the workplace How is it assessed? This qualification is assessed via an internally assessed and externally verified portfolio of evidence. Funding for our qualifications This qualification is available fully funded under the Adult Education Budget funding stream and is free to the candidate.

Identifying learning and training needs, designing and sourcing training and learning solutions, delivering and evaluating training.

Our Equality and Diversity Training course covers the Equality Act 2010 and discusses the details relating to discrimination as well as unfair treatment within a professional environment.

AAT Level 4 is the highest level or final stage of the AAT Accounting qualification. This qualification provides the skills necessary for a 'Finance Officer' role including the complex management accounting tasks, general management skills, drafting financial statements and specialist learning areas. This provides you with an opportunity to become a professional member of AAT and use it MAAT after your name. You are also entitled to exemptions in the UK's chartered and certified accounting qualifications. Besides, if you want to pursue your career further in University, you are entitled to exemptions for up to two years in various universities in the UK. What is AAT? AAT is an awarding body for vocational accountants. AAT is highly recognised globally with members over 130,000 worldwide. What are the benefits after completing AAT courses? A newly qualified AAT member can expect to earn an average of £21,600. Some accounting technicians work as accounts clerks; others go on to become managing directors or finance directors of well-known companies. Some go to work as a self employed accountant as AAT allows the student to become chartered. Osborne Training is an AAT Approved Training Provider in London. In taking the Association of Accounting Technicians qualification with Osborne Training, you will make one of the greatest decisions of your career. Duration You can expect this qualification to take 1-1.5 year to complete for most students. Tutors Tutors are highly qualified with extensive knowledge of accountancy. Study Options Distance Learning - Self Study with Study Material and access to Online study Material through Virtual Learning Campus. Osborne Books are delivered to students address with additional study materials and Tutorial support online. Online Live - Interactive tutorial sessions by expert tutors and access to world-class Virtual Learning campus for additional study materials. Classroom Based- Osborne Training offers Evening and Weekend sessions for AAT Level 4 from various centres in London, Watford, Birmingham etc. Once you finish AAT qualification and pass all exams successfully, you will be awarded globally recognised AAT Certificate in Accounting from AAT. AAT Level 4 Course Syllabus Management Accounting: Budgeting Management Accounting: Decision and Control Financial Statements of Limited Companies Accounting Systems and Controls Business Tax Personal Tax

Learn the key skills to become a Manager in an organisation. How can you get the best from your new team. Course overview Duration: 2 days (13 hours)  This workshop is suitable for those who have recently started their first direct line management role. This is a practical workshop and focusses on understanding the role of a people manager in managing workloads amongst the team, the individuals within their team and getting the best out of the team. Objectives  State the key roles and responsibilities of a people manager Use your time effectively to plan and prioritise your own and the work of others for expedient results Set objectives that engage those reporting to you Delegate tasks effectively that motivate the individuals you delegate to Appreciate how to deal with both good and under-performance Adopt the most appropriate leadership style Manage the team through its natural development and through times of change Add value to meetings you attend and chair Content Roles and Responsibilities Understanding your roles and responsibilities for people management Management vs Leadership Action Centred Leadership Managing Workloads How to prioritise the management of tasks, the individuals and the team Objective setting – how to set objectives and how to engage individuals in their objectives Practical application on prioritisation and objective setting Managing Individuals Delegating tasks and work effectively Understanding motivation and how best to motivate individuals Managing performance – the Skill/Will matrix How to manage good performers Dealing with under-performance Goleman’s 6 Leadership styles Choosing the appropriate leadership style for the right person and situation Managing the Team Understanding team roles and dynamics How to manage the team as it develops Team learning and development Managing teams through times of change Tips and techniques for focused meetings

Understand the biases we all have and the impact they can have in the workplace. Look at how to minimise their impact on others and the organisation. Course overview Duration: 1 day (6.5 hours) The purpose of this course is to help individuals understand and recognise their own unconscious biases, and to provide strategies on how to minimise the impact of those biases in the workplace. The course will provide an overview of what unconscious bias is, its prevalence and impact, and ways to mitigate its effects. Objectives By the end of the course you will be able to: Define unconscious bias and recognise different types of bias Understand how unconscious bias affects decision-making and behaviours in the workplace Identify their own unconscious biases Understand the impact of unconscious bias on individual and team performance Apply strategies to mitigate the effects of unconscious bias in the workplace Content Module 1: Introduction to Unconscious Bias Definition of unconscious bias History and prevalence of unconscious bias Different types of unconscious bias (e.g. affinity bias, confirmation bias) Module 2: Understanding the Impact of Unconscious Bias How unconscious bias affects decision-making and behaviours in the workplace Examples of unconscious bias in the workplace Impact of unconscious bias on individual and team performance Module 3: Recognising Your Own Unconscious Biases Identifying personal biases Tools to recognise and minimise unconscious biases Module 4: Mitigating the Impact of Unconscious Bias in the Workplace Best practices for reducing unconscious bias in the workplace Strategies for managerial and executive leadership to combat unconscious bias Tips for creating a culture of inclusion and diversity