Description

Managing teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy.

Operations/Departmental Manager Level 5

Course Duration / 30 Months Level 5

Apprenticeship Standard

Course Overview

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy.

They are accountable to a more senior manager or business owner.

Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.

Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

Operations/Departmental Manager Level 5

Course Content

Knowledge

Understand operational management approaches and models, including creating plans to deliver objectives and setting KPIs. Understand business development tools (eg SWOT), and approaches to continuous improvement.

Know how to set up and manage a project using relevant tools and techniques, and understand process management. Understand approaches to risk management.

Understand business finance: how to manage budgets, and financial forecasting.

Know how to manage multiple teams, and develop high performing teams. Understand performance management techniques, talent management models and how to recruit and develop people.

Understand interpersonal skills and different forms of communication and techniques (verbal, written, nonverbal, digital) and how to apply them appropriately.

Skills

Able to input into strategic planning and create plans in line with organisational objectives.

Plan, organise and manage resources to deliver required outcomes. Monitor progress, and identify risk and their mitigation. Able to use relevant project management tools.

Able to monitor budgets and provide reports, and consider financial implications of decisions and adjust approach/recommendations accordingly.

Able to communicate organisational vision and goals and how these to apply to teams.

Able to manage talent and performance. Develop, build and motivate teams by identifying their strengths and enabling development within the workplace.

Able to build trust, and use effective negotiation and influencing skills and manage conflict.

Behaviours

Able to reflect on own performance, working style and its impact on others.

Able to create a personal development plan. Use of time management and prioritisation techniques.

Able to undertake critical analysis and evaluation to support decision making Use of effective problem solving techniques.

Drive to achieve in all aspects of work. Demonstrates resilience and accountability.

Open, approachable, authentic, and able to build trust with others. Seeks the views of others and values diversity.

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Operations/Departmental Manager Level 5

By Rachel Hood

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