1605 Organisational Skills courses delivered On Demand

Overview Gain the ultimate leadership and management skills and become a qualified leader by enrolling in the advanced Complete Leadership and Management Diploma - Level 4 course. This comprehensive Complete Leadership and Management Diploma - Level 4 aims to equip you with a solid understanding of leadership and management,along with the skills, expertise and confidenceto drive your career forward. You'll learn about professional skill development essentials, time management, delegation, dealing with poor performance, defining team values and goals, project management, and many more. Throughout the course, you'll discover many reasons for being unable to achieve goals and credibility that will help your personal development. Boost your career opportunities as a leader by enrolling today! How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Complete Leadership and Management Diploma - Level 4. It is available to all students, of all academic backgrounds. Requirements Our Complete Leadership and Management Diploma - Level 4 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 21 sections • 21 lectures • 08:46:00 total length •Introduction to the Course: 00:03:00 •Understanding Management and Leadership: 00:40:00 •Leadership Theories: 00:25:00 •Improving Management and Leadership Performance: 00:15:00 •High Performance Teams: 00:32:00 •Motivating Employees: 00:26:00 •Organisational Skills: 00:26:00 •Talent Management: 00:37:00 •Succession Planning: 00:24:00 •Business Process Management: 00:28:00 •Communication Skills: 00:27:00 •Negotiation Techniques: 00:15:00 •Managing Meetings and Giving Feedback: 00:21:00 •Managing Change: 00:22:00 •Time Management: 00:37:00 •Stress Management: 00:15:00 •Emotional Intelligence in Leadership: 00:32:00 •Managing Conflict: 00:14:00 •Dealing with Office Politics: 00:34:00 •Risk Management: 00:37:00 •Corporate Responsibility and Ethics: 00:16:00

Level 7 QLS Endorsed Diploma | 11 in 1 Course Bundle | CPD Accredited | Installment Payment

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Business Analyst: Project Management Techniques course might help you get there! Expand your expertise with high-quality training - study the Business Analyst: Project Management Techniques course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Business Analyst: Project Management Techniques online training course. The Business Analyst: Project Management Techniques course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Business Analyst: Project Management Techniques course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Business Analyst: Project Management Techniques training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card!(£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments. 24/7 Tutor Support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Business Analyst: Project Management Techniques course: Module 01: Introduction to Business Management Module 02: Operations Management Module 03: Introduction to Business Analysis Module 04: Strategic Analysis and Product Scope Module 05: Project Management Module 06: Business Development and Succession Planning Module 07- Business Process Management Module 08: Planning & Forecasting Operations Module 09: Performance Management Module 10: Management of Cash and Credit Module 11: Managing Risk and Recovery Module 12: Quality Management Module 13: Communication Skills Module 14: Business Environment Module 15: Organisational Skills Module 16: Negotiation Techniques Module 17: Human Resource Management Module 18: Motivation and Counselling Module 19: Customer Service Module 20: Time Management Module 21: Conflict Management Assessment Process Once you have completed all the modules in the Business Analyst: Project Management Techniques course, you can assess your skills and knowledge with an optional assignment. Certificate of Completion The learners have to complete the assessment of this Business Analyst: Project Management Techniques course to achieve the CPDQS accredited certificate. Digital Certificate: £10 Hard Copy Certificate: £29 (Inside UK) Hard Copy Certificate: £39 (for international students) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Business Analyst: Project Management Techniques course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career.

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Limited Time Offer is Active! Offer Ends Soon, Hurry Up!! Welcome to the Cleaning Assistant course! This course will teach you the skills and techniques needed to become a proficient cleaning assistant. Throughout the Cleaning Assistant course, you will learn about a variety of cleaning topics, including: Basic cleaning techniques, such as dusting, vacuuming, and mopping Proper use and maintenance of cleaning equipment, including vacuum cleaners, mops, and buckets Techniques for cleaning specific surfaces and materials, such as carpet, wood, and glass Health and safety considerations for cleaning, including the use of personal protective equipment (PPE) and the handling of hazardous chemicals Tips for organising and prioritising your cleaning tasks Techniques for effectively communicating with clients and colleagues In addition to learning about these topics through lectures and demonstrations, you will also have the opportunity to practice your cleaning skills through hands-on exercises and real-world simulations. By the end of this Cleaning Assistant course, you should have the knowledge and confidence to take on any cleaning challenge that comes your way. Why Prefer this Cleaning Assistant Course? Opportunity to earn a certificate that is accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery). Innovative and engaging content. Free assessments. ****Course Curriculum of Cleaning Assistant Training**** Module 01: An Introduction to the Cleaning Job Module 02: The Diversity of Cleaning Jobs Module 03: Cleaning Equipment, Products, and Clothing Module 04: House Cleaning Module 05: Food Kitchen and Commercial Kitchen Cleaning Module 06: Office Cleaning Module 07: Bathroom Cleaning Module 08: Cleaning and Organising a Kid's Room Module 09: Cleaning Walls Module 10: Cleaning External Surfaces and Areas Module 11: Dealing with Non-Routine Waste Module 12: Customer Satisfaction Module 13: Organisational Skills Module 14: Communication Skills CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is designed for anyone interested in starting a career in cleaning and for individuals who want to improve their cleaning skills for personal use. This could include people looking to work as professional cleaning assistants in various settings, such as residential homes, commercial offices, or public facilities. Requirements The program does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed and grow a quality skillset. Career path Cleaner Cleaning Assistant Office Cleaner Home Cleaning Service Worker Bathroom Cleaner Certificates CPDQS Accredited Certificate Digital certificate - £10 CPDQS Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

**22,000+ new jobs listed in Reed & LinkedIn** Step into the rewarding world of healthcare with confidence. Master the essential techniques and knowledge to excel and make a difference as a dedicated caring assistant with this Career Track Diploma. **30 Free CPD Certificates Included with Lifetime Access** The Care Assistant Career Track Diploma Course offers a thorough journey through the essential knowledge and skills required for a rewarding career in care. Spanning 30 thoughtfully designed modules, this course covers everything from foundational care standards and healthcare assistance to specialised topics like mental health, child protection, and end-of-life support. Whether you are beginning your path in caregiving or seeking to deepen your understanding of health and social care, this diploma provides an in-depth exploration of the roles and responsibilities that shape effective and compassionate care delivery. Designed with flexibility in mind, this course is ideal for those looking to build a strong professional foundation without the need for in-person attendance. Each module focuses on critical aspects of care, including risk management, clinical knowledge, communication skills, and ethical responsibilities, ensuring learners gain a well-rounded perspective. This structured learning experience supports confident decision-making and thoughtful support for individuals in diverse care settings. Step into a course that aligns expertise with ambition, paving the way to a meaningful career in health and social care. Learning Outcomes Understand core health and social care standards. Gain insight into both child and adult care dynamics. Develop effective communication and organisational strategies. Enhance personal and time management capabilities. Grasp essential first aid and emergency response techniques. Comprehend the nuances of medication and medical terminology. Key Features Accredited by CPD Instant e-certificate Fully online, interactive courses with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases How you will benefit from this Career Track Diploma All through this self-paced training, you will get engaging learning materials and acquire the necessary knowledge to work with various concepts to gain a competitive advantage in the employment market. Each course within this Career Track Diploma is thoughtfully crafted to deepen your understanding of different Care Assistant concepts and arm you with theoretical knowledge and skills vital to the sector. Course 1: The Care Certificate Preparation Standards (1 to 15) A foundational introduction to the core standards governing quality caring. Course 2: Care Assistant/Support Worker Delve into the roles, responsibilities, and skills required for caring assistants. Course 3: Carer Explore the holistic perspective of caregiving and its challenges. Course 4: Healthcare Assistant Uncover the dynamics of assisting in a healthcare environment. Course 5: Level 3 Diploma in Health and Social Care Advanced coursework focusing on health and social caring intricacies. Course 6: Child Care and Child Protection Understand child-centric caring and the importance of safeguarding. Course 7: End of Life Care Learn about compassionate and effective end-of-life support. Course 8: Palliative Care Study the nuances of comfort-driven caring during life-limiting illnesses. Course 9: Child Care Diploma Level 3 A deeper dive into advanced methodologies of child caring. Course 10: Adult Nursing & Social Care Training Focus on nursing practices tailored for adult caring environments. Course 11: Mental Health Care Training MCA & DOLS Get acquainted with mental caring acts and deprivation of liberty safeguards. Course 12: Risk Management in Health & Social Care Master strategies to identify and mitigate risks in caring settings. Course 13: Ambulance and Emergency Care Assistant Equip yourself with emergency response techniques in ambulance settings. Course 14: Office Skills Enhance administrative capabilities tailored for the healthcare sector. Course 15: Care Planning and Record Keeping Understand the significance of meticulous caring documentation. Course 16: Maternity Care Assistant Learn about support techniques during and post-pregnancy. Course 17: Healthcare GDPR Get well-versed with data protection regulations in healthcare. Course 18: Paediatric Care Assistant Delve into caring strategies specific to infants and young children. Course 19: Hospice Care Worker Discover the compassionate approach to terminally ill patient caring. Course 20: Duty of Care Grasp the ethical responsibilities in caregiving. Course 21: Care Home: Clinical Lead Lead with expertise in clinical operations within caring homes. Course 22: Communication and Organisational Skills Enhance your interpersonal and organisational prowess in caring environments. Course 23: Time Management Skills Optimise your schedule for efficient care delivery. Course 24: Personal Development Skills Invest in yourself with tools for personal and professional growth. Course 25: First Aid Equip yourself with emergency medical response techniques. Course 26: Observation Skills for Carers Hone your skills in monitoring and assessing caring recipients. Course 27: Clinical Training for Nurses and Carers Catheterisation Master clinical practices like catheterisation for optimal patient caring. Course 28: Mental Health First Aid Learn to respond promptly to mental health crises. Course 29: Medication Grasp the fundamentals of medication management and administration. Course 30: Medical Jargon Demystify the complex terminologies used in the medical field. Accreditation: All of our courses included in this Career Track Diploma are fully CPDQS accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification: Once you've successfully completed the courses in this bundle, you will immediately be sent digital certificates for each course. CPD 130 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Career Track Diploma will benefit the following professionals in the field, whether you are an aspiring professional or holding an experienced role in the sector. Individuals aspiring to venture into health and social. Existing assistants seeking further qualification. Those interested in paediatric or maternity. Aspirants aiming for roles in end-of-life settings. Individuals keen on mastering concern-related office skills. Enthusiasts wanting to understand healthcare GDPR. Professionals aiming to bolster their mental health knowledge. Those looking to develop robust caring planning skills. Requirements There are no formal requirements for this Career Track Diploma to be enrolled. Career path This Career Track Diplomawill help you understand the fundamental knowledge required in the following career paths - caring Assistant in Health and Social caring. Paediatric caring Assistant. Ambulance and Emergency caring Assistant. Maternity caring Assistant. Hospice caring Worker. Clinical Lead in a caring Home. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Are you looking to improve your current abilities or make a career move? Our unique Administration Coordinator course might help you get there! Expand your expertise with high-quality training - study the Administration Coordinator course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Administration Coordinator online training course. The Administration Coordinator course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Administration Coordinator course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Administration Coordinator training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card!(£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Administration Coordinator course: >> Coordinator << Module 1: Introduction to Office Administration Module 2: Skills of an Effective Administrator Module 3: Business Etiquette Module 4: Business Telephone Skills Module 5: Mail Services and Shipping Module 6: Travel Arrangements Module 7: Organising Meeting and Conferences Module 8: Record Keeping and Filing Systems Module 9: Effective Planning and Scheduling Module 10: Invoicing/Petty Cash Module 11: Business Writing Skills Module 12: Time Management Module 13: Organisational Skills Module 14: Communication Skills Module 15: Negotiation Techniques Module 16: Conflict Management Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Administration Coordinator course. hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Administration Coordinator course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Office Admin and Receptionist Course Overview: The Office Admin and Receptionist Course, an essential part of the evolving industry, caters to the increasing demand for skilled professionals in office administration. In today's dynamic business environment, efficient office management and exceptional receptionist skills are crucial for organisational success. This course equips individuals with the necessary knowledge and skills to excel in administrative roles, addressing emerging opportunities and challenges in the field. No matter the type or the size of an organisation, every office needs a receptionist and someone to take care of the administrative tasks. Therefore, if you can train yourself in administrative and receptionist work, you will have a lot of job opportunities knocking at your door. The Office Admin and Receptionist Course will provide you with quality training. It will equip you with the essential skills and confidence to carry out the responsibilities.  The Office Admin and Receptionist Course help you acquire the essential skills to become a proficient receptionist or an office admin. In this course, you will learn how to represent your company in the best possible manner. The easy-to-follow modules will help you in developing your telephone skills. Furthermore, you will become competent in record keeping and filing. In addition, this valuable course will teach you organisation skills, communication skills, time management skills, and more. Most importantly, this course will provide you with quality training in MS Excel. At the end of this Office Admin and Receptionist Course, you will receive a valuable certificate. This certificate will elevate your resume and increase your employability. So enrol now and get ready for a brilliant career. Learning Outcomes Understand the roles and responsibilities of a receptionist and an office administration Learn how to represent your boss and your company properly Develop the essential skills to handle the business telephones Enrich your knowledge of record keeping and filing system Build your organisation skills, communication skills and business writing skills Gain expertise on managing petty cash Become competent in MS Excel Who is the Office Admin and Receptionist Course for? This Office Admin and Receptionist Course is the perfect training ground for future office admins and receptionists. It will provide a clear understanding of their roles and responsibilities and also support in fulfilling these office administration responsibilities.  Why Choose this Office Admin and Receptionist Course? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99.  Career Path The Office Admin and Receptionist Course is a useful qualification to possess, especially to people with careers in: Administrative Assistant Secretary Administrator Office Manager Receptionist Office Administrator Office Admin and Receptionist Course - Updated Version Introduction to Reception and Receptionist 00:29:00 Business Telephone Skills 00:19:00 Representing Your Boss and Company 00:34:00 Mail Services and Shipping 00:25:00 Travel Arrangements 00:24:00 Organising Meeting and Conferences 00:25:00 Time Management 00:35:00 Record Keeping and Filing Systems 00:28:00 Business Writing Skills 00:40:00 Organisational Skills 00:25:00 Communication Skills 00:25:00 Customer Service 00:16:00 Effective Planning and Scheduling 00:39:00 Invoicing/Petty Cash 00:27:00 Business Environment 00:16:00 Advanced MS Excel How to Get the most of the course 00:01:00 Text formulas in Excel 00:08:00 Text Formulas Exercise 00:01:00 Text Formulas Exercise (answers) 00:01:00 Mathematical Formulas In Excel 00:04:00 Mathematical Formulas Exercise 00:01:00 Mathematical Formulas Exercise (answers) 00:01:00 Date and Time Formulas In Excel 00:06:00 Date and Time Formulas Exercise 00:01:00 Date and Time Exercise Formulas (answers) 00:01:00 Logic Formulas In Excel 00:12:00 Logic Formula Exercise 00:01:00 Logic Formula Exercise (answers) 00:01:00 Financial Formula In Excel 00:06:00 Financial Formula Exercise 00:01:00 Financial Formula Exercise (answers) 00:02:00 Informational Formula In Excel 00:04:00 Informational Formula Exercise 00:01:00 Informational Formula Exercise (answers) 00:01:00 Getting Traffic To Your Site 01:00:00 Menu Example with Excel Vlookup 00:08:00 Wildcard Search with Excel Vlookup 00:09:00 Looking to the Left with Excel Vlookup 00:17:00 2-Way Lookup 00:14:00 Comparing Lists with Excel Vlookup 00:03:00 Microsoft Excel Vlookup Tips and Tricks 00:14:00 Power Query Intro and Excel version 00:03:00 Excel Power Query - Introduction 00:03:00 Enabling M in Power Query 00:02:00 Transform Data - Trim in Excel Power Query 00:05:00 Transform Data - Format Dates and Values in Excel Power Query 00:02:00 Simple Expressions 00:08:00 Simple Expressions - Nested Expressions 00:03:00 Transform Data - Parsing URLs in Excel Power Query 00:05:00 Variables 00:08:00 Formatting Excel Keyboard Shortcuts 00:02:00 Table Excel Keyboard Shortcuts 00:02:00 Editing Excel Keyboard Shortcuts 00:05:00 Formula Excel Keyboard Shortcuts 00:03:00 Workbook Excel Keyboard Shortcuts 00:02:00 Handy Excel Shortcuts Keyboard Shortcuts 00:05:00 Office Admin and Receptionist Course - Old Version Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Course for Administrator- Activities 00:00:00 Receptionist Receptionist 00:30:00 Importance of Receptionist 00:15:00 Different Types of Receptionist & Roles 01:00:00 Communication Skills for Receptionist 01:00:00 Telephone Skills 01:00:00 Listening Skills 01:00:00 Taking Messages 00:30:00 Presenting & Appearance 00:30:00 Reservation Procedure 00:15:00 Confidentiality Checklist 00:15:00 Being Organized as Receptionist 00:15:00 Becoming a Successful Receptionist 00:15:00 Customer Relations & Dealings Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Professional Telephone Receptionist Skills Module One - Getting Started 00:30:00 Module Two - Core Skills Required 01:00:00 Module Three - Self-Management (I) 01:00:00 Module Four - Self-Management (II) 01:00:00 Module Five - Time Management (I) 01:00:00 Module Six - Time Management (II) 01:00:00 Module Seven - Organizing and Planning (I) 01:00:00 Module Eight - Organizing and Planning (II) 01:00:00 Module Nine - Communication (I) 01:00:00 Module Ten - Communication (II) 01:00:00 Module Eleven - Additional Challenges 01:00:00 Module Twelve - Wrapping Up 00:30:00 Professional Telephone Receptionist Course - Activities 00:00:00 Recommended Reading Recommended Reading : Office Admin and Receptionist Course 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Office Admin and Receptionist Course 00:30:00 Final Exam Final Exam- Office Admin and Receptionist Course 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Step confidently into the fast-paced world of executive support with the Personal Assistant: Executive Secretary Training Course. This expertly tailored course offers a deep dive into the refined skills, communication strategies, and organisational savvy required to support senior-level executives. Whether you’re a seasoned secretary brushing up or stepping into a high-level assistant role, this training equips you with the professional finesse, business etiquette, and digital fluency expected at the top. From managing calendars with military precision to handling confidential information with diplomacy, the course delivers insights that reflect the true nature of executive support. You'll explore how to master office systems, manage priorities under pressure, and craft correspondence that reflects executive standards. All of this, without setting foot outside your home—purely online, entirely at your pace, and professionally designed to prepare you for the responsibilities that come with the title. Key Features The Personal Assistant: Executive Secretary Training course includes the following offers: CPD Quality Standards Accredited Personal Assistant: Executive Secretary Training Course Lifetime Access No Hidden Fees 24/7 Tutor Support Certificate Available with reasonable price Discover a wealth of learning opportunities with our diverse range of online courses including Personal Assistant: Executive Secretary Training. From professional development to personal enrichment, we offer courses in a variety of subjects including business, technology, arts, languages, and more. This Personal Assistant: Executive Secretary Training course is carefully curated by industry experts and delivered through engaging multimedia content, interactive quizzes, and hands-on projects to ensure an immersive learning experience. Curriculum Module 01: Executive PA Module 02: Effective Administration Skills Module 03: Business Etiquette _ Telephone Skills Module 04: Representing Company _ The Boss Module 05: Mail Services Module 06: Traveling Arrangements Module 07: Meeting _ Conferences Module 08: Business Writing _ Communication Skills Module 09: Record Keeping _ Organisational Skills Module 10: Planning And Scheduling Why This Online Course is Better for You: Unlike traditional classroom settings, our online Personal Assistant: Executive Secretary Training course offers flexibility and convenience tailored to fit your busy lifestyle. With 24/7 access to Personal Assistant: Executive Secretary Training course materials and the ability to learn at your own pace, you can study whenever and wherever it's most convenient for you. Plus, our online platform provides a supportive community of fellow learners and dedicated instructors to guide you every step of the way. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our Personal Assistant: Executive Secretary Training course is designed for anyone eager to expand their knowledge and skills, regardless of their background or experience level. Whether you're a working professional looking to upskill, a student seeking supplemental education, or an enthusiast pursuing a passion project, our courses are accessible to learners of all ages and abilities. Career path Invest in your future and unlock new career opportunities with our online Personal Assistant: Executive Secretary Training course. Gain valuable skills and credentials that are in high demand in today's competitive job market. Whether you're looking to switch careers, climb the corporate ladder, or start your own business, This course provide the expertise and certification you need to succeed. Certificates Digital certificate Digital certificate - £9 Hard copy certificate Hard copy certificate - £15 A Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Overview This Management Level 5 course meticulously delves into understanding the complexities and nuances of modern leadership, catering to those keen on mastering the art of effective management. This course has been curated meticulously to offer insights into various facets of management and leadership. From understanding the fundamental theories that govern administration to honing skills like negotiation and communication, the curriculum is a comprehensive voyage through the disciplines that develop a proficient manager. One would also find a detailed exploration of contemporary issues like corporate responsibility and the nuances of navigating office politics, promising a well-rounded educational experience.In addition to managerial theories and practices, the Management Level 5 course is robustly equipped to impart essential technological skills. With extensive modules on Microsoft Word, Excel, and PowerPoint, learners are primed to excel in the modern digital workspace, harnessing the power of these tools to augment their managerial prowess. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Management Level 5. It is available to all students, of all academic backgrounds. Requirements Our Management Level 5 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 22 sections • 23 lectures • 04:37:00 total length •Understanding Management and Leadership: 00:40:00 •Leadership Theories: 00:25:00 •Improving Management and Leadership Performance: 00:15:00 •High Performance Teams: 00:32:00 •Motivating Employees: 00:26:00 •Organisational Skills: 00:26:00 •Talent Management: 00:37:00 •Succession Planning: 00:24:00 •Business Process Management: 00:28:00 •Communication Skills: 00:27:00 •Negotiation Techniques: 00:15:00 •Managing Meetings and Giving Feedback: 00:21:00 •Managing Change: 00:22:00 •Time Management: 00:06:00 •Stress Management: 00:15:00 •Emotional Intelligence in Leadership: 00:32:00 •Managing Conflict: 00:14:00 •Dealing with Office Politics: 00:34:00 •Risk Management: 00:35:00 •Corporate Responsibility and Ethics: 00:14:00 •Microsoft Word: 08:06:00 •Microsoft Excel: 03:59:00 •Microsoft PowerPoint: 08:24:00

Overview Skilled Service Helpdesk & Technical Support Course are in high demand in the tech industry, and their supply is limited. Are you prepared to enter this exciting industry and start a rewarding, fast-paced career?We'll provide you the skills and information you need to succeed in all facets of service helpdesk administration and to boldly traverse the demanding world of technical support.This is a starting point for your career, not just a course. Consider resolving issues, overcoming expectation, and advancing your profession with companies that actively promote your abilities. Consider yourself as the tech-savvy hero who saves the day for your clients by overcoming obstacles.Realise your potential. Start your journey towards a fulfilling career in technical support and service helpdesk. Open up a world of options by joining now! How will I get my certificate? Upon successful completion of the Skilled Service Helpdesk & Technical Support Course, obtaining your certificate is a straightforward process. Here's how it works: Course Completion: Once you've successfully finished the course, you'll be eligible to receive your certificate. Order Your Certificate: You can conveniently order your certificate directly through our platform. Who is This course for? There is no experience or previous qualifications required for enrolment on this Service Helpdesk & Technical Support Course. It is available to all students, of all academic backgrounds. Requirements Our Service Helpdesk & Technical Support Course is designed for maximum flexibility and accessibility: It is optimised for use on PCs, Macs, laptops, tablets, and smartphones. Study easily on your tablet or smartphone, accessible with any Wi-Fi connection. No time limit for completion; study at your own pace and on your own schedule. Basic English proficiency is required to ensure effective learning. Career Path Having this qualification will enhance your CV and open you up to multiple sectors, such as : Tech Support Specialist: £20k - £40k per year Helpdesk Analyst: £25k - £45k per year Service Desk Manager: £30k - £55k per year Desktop Support Tech: £22k - £38k per year Customer Support Rep: £18k - £30k per year Note: Salaries vary based on experience, location, and industry. Course Curriculum 16 sections • 16 lectures • 09:13:00 total length •Managing Interoffice Calls and Voicemail: 00:11:00 •Aspects of Phone Etiquette: 00:32:00 •Business Telephone Skills: 00:20:00 •Building Rapport Over the Phone: 00:25:00 •Inbound and Outbound Calls: 00:17:00 •Active Listening and Managing Tough Callers: 00:29:00 •Mail Services and Shipping: 00:26:00 •Intra Organisation Dealings: 00:36:00 •Problem Solving over the Phone: 01:05:00 •Record Keeping and Filing Systems: 00:29:00 •Business Writing Skills: 00:42:00 •Organisational Skills: 01:17:00 •Communication Skills: 00:26:00 •Customer Relationship Management: 00:43:00 •Effective Planning and Scheduling: 00:47:00 •InvoicingPetty Cash: 00:28:00