Booking options
£23.99
Course Images
Office Admin and Receptionist Course
By John Academy
(43)- 30 Day Money Back Guarantee
- Completion Certificate
- 24/7 Technical Support
Highlights
On-Demand course
3 days
All levels
Description
Office Admin and Receptionist Course Overview:
The Office Admin and Receptionist Course, an essential part of the evolving industry, caters to the increasing demand for skilled professionals in office administration. In today's dynamic business environment, efficient office management and exceptional receptionist skills are crucial for organisational success. This course equips individuals with the necessary knowledge and skills to excel in administrative roles, addressing emerging opportunities and challenges in the field.
No matter the type or the size of an organisation, every office needs a receptionist and someone to take care of the administrative tasks. Therefore, if you can train yourself in administrative and receptionist work, you will have a lot of job opportunities knocking at your door. The Office Admin and Receptionist Course will provide you with quality training. It will equip you with the essential skills and confidence to carry out the responsibilities.
The Office Admin and Receptionist Course help you acquire the essential skills to become a proficient receptionist or an office admin. In this course, you will learn how to represent your company in the best possible manner. The easy-to-follow modules will help you in developing your telephone skills. Furthermore, you will become competent in record keeping and filing. In addition, this valuable course will teach you organisation skills, communication skills, time management skills, and more. Most importantly, this course will provide you with quality training in MS Excel.
At the end of this Office Admin and Receptionist Course, you will receive a valuable certificate. This certificate will elevate your resume and increase your employability. So enrol now and get ready for a brilliant career.
Learning Outcomes
Understand the roles and responsibilities of a receptionist and an office administration
Learn how to represent your boss and your company properly
Develop the essential skills to handle the business telephones
Enrich your knowledge of record keeping and filing system
Build your organisation skills, communication skills and business writing skills
Gain expertise on managing petty cash
Become competent in MS Excel
Who is the Office Admin and Receptionist Course for?
This Office Admin and Receptionist Course is the perfect training ground for future office admins and receptionists. It will provide a clear understanding of their roles and responsibilities and also support in fulfilling these office administration responsibilities.
Why Choose this Office Admin and Receptionist Course?
Affordable, well-structured and high-quality e-learning study materials
Engaging tutorial videos, materials from the industry-leading experts
Opportunity to study in a user-friendly, advanced online learning platform
Efficient exam systems for the assessment and instant result
UK & internationally recognised accredited qualification
Access the course content on mobile, tablet, or desktop from anywhere, anytime
Excellent career advancement opportunities
24/7 student support via email.
Entry Requirement
This course is available to all learners of all academic backgrounds.
Learners should be aged 16 or over to undertake the qualification.
A good understanding of the English language, numeracy, and ICT are required to attend this course.
Assessment
At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam.
Certificate of Achievement
After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99.
Career Path
The Office Admin and Receptionist Course is a useful qualification to possess, especially to people with careers in:
Administrative Assistant
Secretary
Administrator
Office Manager
Receptionist
Office Administrator
Office Admin and Receptionist Course - Updated Version | |||
Introduction to Reception and Receptionist | 00:29:00 | ||
Business Telephone Skills | 00:19:00 | ||
Representing Your Boss and Company | 00:34:00 | ||
Mail Services and Shipping | 00:25:00 | ||
Travel Arrangements | 00:24:00 | ||
Organising Meeting and Conferences | 00:25:00 | ||
Time Management | 00:35:00 | ||
Record Keeping and Filing Systems | 00:28:00 | ||
Business Writing Skills | 00:40:00 | ||
Organisational Skills | 00:25:00 | ||
Communication Skills | 00:25:00 | ||
Customer Service | 00:16:00 | ||
Effective Planning and Scheduling | 00:39:00 | ||
Invoicing/Petty Cash | 00:27:00 | ||
Business Environment | 00:16:00 | ||
Advanced MS Excel | |||
How to Get the most of the course | 00:01:00 | ||
Text formulas in Excel | 00:08:00 | ||
Text Formulas Exercise | 00:01:00 | ||
Text Formulas Exercise (answers) | 00:01:00 | ||
Mathematical Formulas In Excel | 00:04:00 | ||
Mathematical Formulas Exercise | 00:01:00 | ||
Mathematical Formulas Exercise (answers) | 00:01:00 | ||
Date and Time Formulas In Excel | 00:06:00 | ||
Date and Time Formulas Exercise | 00:01:00 | ||
Date and Time Exercise Formulas (answers) | 00:01:00 | ||
Logic Formulas In Excel | 00:12:00 | ||
Logic Formula Exercise | 00:01:00 | ||
Logic Formula Exercise (answers) | 00:01:00 | ||
Financial Formula In Excel | 00:06:00 | ||
Financial Formula Exercise | 00:01:00 | ||
Financial Formula Exercise (answers) | 00:02:00 | ||
Informational Formula In Excel | 00:04:00 | ||
Informational Formula Exercise | 00:01:00 | ||
Informational Formula Exercise (answers) | 00:01:00 | ||
Getting Traffic To Your Site | 01:00:00 | ||
Menu Example with Excel Vlookup | 00:08:00 | ||
Wildcard Search with Excel Vlookup | 00:09:00 | ||
Looking to the Left with Excel Vlookup | 00:17:00 | ||
2-Way Lookup | 00:14:00 | ||
Comparing Lists with Excel Vlookup | 00:03:00 | ||
Microsoft Excel Vlookup Tips and Tricks | 00:14:00 | ||
Power Query Intro and Excel version | 00:03:00 | ||
Excel Power Query - Introduction | 00:03:00 | ||
Enabling M in Power Query | 00:02:00 | ||
Transform Data - Trim in Excel Power Query | 00:05:00 | ||
Transform Data - Format Dates and Values in Excel Power Query | 00:02:00 | ||
Simple Expressions | 00:08:00 | ||
Simple Expressions - Nested Expressions | 00:03:00 | ||
Transform Data - Parsing URLs in Excel Power Query | 00:05:00 | ||
Variables | 00:08:00 | ||
Formatting Excel Keyboard Shortcuts | 00:02:00 | ||
Table Excel Keyboard Shortcuts | 00:02:00 | ||
Editing Excel Keyboard Shortcuts | 00:05:00 | ||
Formula Excel Keyboard Shortcuts | 00:03:00 | ||
Workbook Excel Keyboard Shortcuts | 00:02:00 | ||
Handy Excel Shortcuts Keyboard Shortcuts | 00:05:00 | ||
Office Admin and Receptionist Course - Old Version | |||
Admin Support | |||
Module One - Getting Started | 00:30:00 | ||
Module Two - Getting Organized (I) | 01:00:00 | ||
Module Three - Getting Organized (II) | 01:00:00 | ||
Module Four - Managing Time | 01:00:00 | ||
Module Five - Getting It All Done On Time | 01:00:00 | ||
Module Six - Special Tasks | 01:00:00 | ||
Module Seven - Verbal Communication Skills | 01:00:00 | ||
Module Eight - Non-Verbal Communication Skills | 01:00:00 | ||
Module Nine - Empowering Yourself | 01:00:00 | ||
Module Ten - The Team of Two | 01:00:00 | ||
Module Eleven - Taking Care of Yourself | 01:00:00 | ||
Module Twelve - Wrapping Up | 00:30:00 | ||
Administrative Management | |||
Module One - Getting Started | 00:30:00 | ||
Module Two - Why Your Office Needs Administrative Procedures | 01:00:00 | ||
Module Three - Gathering the Right Tools | 01:00:00 | ||
Module Four - Identifying Procedures to Include | 01:00:00 | ||
Module Five - Top Five Procedures to Record | 01:00:00 | ||
Module Six - What to Include in Your Binder (I) | 01:00:00 | ||
Module Seven - What to Include in Your Binder (II) | 01:00:00 | ||
Module Eight - Organizing Your Binder | 01:00:00 | ||
Module Nine - What Not to Include in the Procedure Guide | 01:00:00 | ||
Module Ten - Share Office Procedure Guide | 01:00:00 | ||
Module Eleven - Successfully Executing the Guide | 01:00:00 | ||
Module Twelve - Wrapping Up | 00:30:00 | ||
Organisational Skills | |||
Module One - Getting Started | 00:30:00 | ||
Module Two - Remove the Clutter | 01:00:00 | ||
Module Three - Prioritize | 01:00:00 | ||
Module Four - Scheduling Your Time | 01:00:00 | ||
Module Five - To Do Lists | 01:00:00 | ||
Module Six - Paper and Paperless Storage | 01:00:00 | ||
Module Seven - Organization in Your Work Area | 01:00:00 | ||
Module Eight - Tools to Fight Procrastination | 01:00:00 | ||
Module Nine - Organizing Your Inbox | 01:00:00 | ||
Module Ten - Avoid the Causes of Disorganization | 01:00:00 | ||
Module Eleven - Discipline is the Key to Stay Organized | 01:00:00 | ||
Module Twelve - Wrapping Up | 00:30:00 | ||
Organisational Skills Course for Administrator- Activities | 00:00:00 | ||
Receptionist | |||
Receptionist | 00:30:00 | ||
Importance of Receptionist | 00:15:00 | ||
Different Types of Receptionist & Roles | 01:00:00 | ||
Communication Skills for Receptionist | 01:00:00 | ||
Telephone Skills | 01:00:00 | ||
Listening Skills | 01:00:00 | ||
Taking Messages | 00:30:00 | ||
Presenting & Appearance | 00:30:00 | ||
Reservation Procedure | 00:15:00 | ||
Confidentiality Checklist | 00:15:00 | ||
Being Organized as Receptionist | 00:15:00 | ||
Becoming a Successful Receptionist | 00:15:00 | ||
Customer Relations & Dealings | |||
Module One - Getting Started | 00:30:00 | ||
Module Two - The Right Attitude Starts with You | 01:00:00 | ||
Module Three - Stress Management (Internal Stressors) | 01:00:00 | ||
Module Four - Stress Management (External Stressors) | 00:30:00 | ||
Module Five - Transactional Analysis | 01:00:00 | ||
Module Six - Why are Some Customers Difficult | 01:00:00 | ||
Module Seven - Dealing with the Customer Over the Phone | 01:00:00 | ||
Module Eight - Dealing with the Customer In Person | 01:00:00 | ||
Module Nine - Sensitivity in Dealing with Customers | 01:00:00 | ||
Module Ten - Scenarios of Dealing with a Difficult Customer | 01:00:00 | ||
Module Eleven - Following up With a Customer Once You Have Addressed Their Issue | 01:00:00 | ||
Module Twelve - Wrapping Up | 00:30:00 | ||
Professional Telephone Receptionist Skills | |||
Module One - Getting Started | 00:30:00 | ||
Module Two - Core Skills Required | 01:00:00 | ||
Module Three - Self-Management (I) | 01:00:00 | ||
Module Four - Self-Management (II) | 01:00:00 | ||
Module Five - Time Management (I) | 01:00:00 | ||
Module Six - Time Management (II) | 01:00:00 | ||
Module Seven - Organizing and Planning (I) | 01:00:00 | ||
Module Eight - Organizing and Planning (II) | 01:00:00 | ||
Module Nine - Communication (I) | 01:00:00 | ||
Module Ten - Communication (II) | 01:00:00 | ||
Module Eleven - Additional Challenges | 01:00:00 | ||
Module Twelve - Wrapping Up | 00:30:00 | ||
Professional Telephone Receptionist Course - Activities | 00:00:00 | ||
Recommended Reading | |||
Recommended Reading : Office Admin and Receptionist Course | 00:00:00 | ||
Refer A Friend | |||
Refer A Friend | 00:00:00 | ||
Mock Exam | |||
Mock Exam- Office Admin and Receptionist Course | 00:30:00 | ||
Final Exam | |||
Final Exam- Office Admin and Receptionist Course | 00:30:00 | ||
Order Your Certificates and Transcripts | |||
Order Your Certificates and Transcripts | 00:00:00 |
About The Provider
John Academy
London
(43)Reviews
There are no reviews for Office Admin and Receptionist Course yet.Why not be the first one to review this course?