13220 Open courses in Cardiff delivered Online

Restaurant Management: Restaurant Management Course Online Introducing the Ultimate Restaurant Management: Restaurant Management Online Course! Are you ready to take your passion for food and hospitality to new heights? Do you dream of owning and managing your own successful restaurant? Look no further! Our comprehensive Restaurant Management: Restaurant Management Course is here to equip you with the knowledge and skills you need to excel in the exciting world of restaurant management. This Restaurant Management: Restaurant Management Course is designed for aspiring restaurant owners, managers, and industry professionals who are ready to elevate their careers and make their mark in the competitive culinary landscape. Whether you're starting from scratch or looking to enhance your existing expertise, our Restaurant Management: Restaurant Management Course has something to offer everyone. Don't miss out on this golden opportunity to take this exclusive Restaurant Management: Restaurant Management Course and unlock your potential and become a successful restaurant manager or owner. Enroll in our Restaurant Management: Restaurant Management Course today and embark on an exciting journey towards a thriving culinary career! Why choose this Restaurant Management: Restaurant Management Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Restaurant Management: Restaurant Management Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Restaurant Management: Restaurant Management Course Main Course: Restaurant Management Course Free Course included with Restaurant Management: Restaurant Management Course Course 01: Level 5 Interior Design Course 02: Level 5 Professional Chef Course 03: British Cleaning Diploma Course 04: HACCP Course Course 05: Food Hygiene and Safety [ Note: Free PDF certificate as soon as completing Restaurant Management: Restaurant Management Course] Restaurant Management: Restaurant Management Course Online This Restaurant Management: Restaurant Management Course consists of 16 modules. Course Curriculum of Restaurant Management: Restaurant Management Course Module 01: Introduction to the Restaurant Industry Module 02: Concept Development and Planning Module 03: Restaurant Design and Ambiance Module 04: Menu Development and Management Module 05: Food and Beverage Service Module 06: Food Poisoning and Control Measures Module 07: Operations Management Module 08: Marketing and Promotion Module 09: Financial Management Module 10: Legal and Regulatory Compliance Module 11: Technology and Innovation Module 12: Global and Cultural Perspectives Module 13: Entrepreneurship and Leadership Module 14: Staff Development Module 15: Industry Trends and Future Directions Module 16: Developing a Career in Restaurant Management Assessment Method of Restaurant Management: Restaurant Management Course After completing Restaurant Management: Restaurant Management Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Certification of Restaurant Management: Restaurant Management Course After completing the Restaurant Management: Restaurant Management Course, you can instantly download your certificate for FREE. Who is this course for? Restaurant Management: Restaurant Management Course Online This Restaurant Management: Restaurant Management Course is open to everyone. Requirements Restaurant Management: Restaurant Management Course Online To enrol in this Restaurant Management: Restaurant Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Restaurant Management: Restaurant Management Course. Be energetic and self-motivated to complete our Restaurant Management: Restaurant Management Course. Basic computer Skill is required to complete our Restaurant Management: Restaurant Management Course. If you want to enrol in our Restaurant Management: Restaurant Management Course you must be at least 15 years old. Career path Restaurant Management: Restaurant Management Course Online Restaurant manager: £30,000 - £35,000 per annum

Painting and Decorating Level 2 & 3 Course Are you artistically inclined and enjoy painting and furnishing interior spaces? If so, signing up for our Painting and Decorating course can help you advance in your career. All of the fundamentals of painting and decorating are covered in the Painting and Decorating Course. You will also be knowledgeable about different painting and decorating tools, equipment, and surface preparation. Paint kinds, colour theory, and painting techniques are all covered in the painting and decorating course. How to restore and fix any painting and decorating products is also covered in the painting and decorating course. Our painting and decorating course goes into detail on environmental concerns, business necessities, health and safety, and more. Sign up in the Painting and Decorating Course to acquire skills ranging from fundamental to sophisticated that will aid in your career development. Why choose this Painting and Decorating Course from the School of Health Care? Self-paced Painting and Decorating Course, access available from anywhere in the world. High-quality study materials that are easy to understand. Painting and Decorating Course developed by industry experts. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Painting and Decorating Course. Main Course: Painting and Decorating Level 2 Painting and Decorating Level 3 [ Note: Free PDF certificate as soon as completing the Painting and Decorating Course] Painting and Decorating Course Course Curriculum of Painting and Decorating Level 2 Course Module 01: Introduction to Painting and Decorating Module 02: Tools and Equipment Module 03: Surface Preparation Module 04: Paint Types and Color Theory Module 05: Interior Painting Techniques Module 06: Exterior Painting Techniques Module 07: Wallpaper Installation Module 08: Decorative Finishes Module 09: Specialty Surfaces and Materials Module 10: Restoration and Repair Module 11: Health and Safety in Painting Module 12: Business Essentials Module 13: Environmental Considerations Course Curriculum of Painting and Decorating Level 3 Course Module 01: Awareness of Health, Safety, and Environment Module 02: Advanced Surface Preparation Module 03: Techniques for Decorative Finishing Module 04: Design and Colour Theory Module 05: Utilising Specialised Materials Module 06: Project management, planning, and estimating Module 07: Client Care and Expertise Module 08: Experience Working on-Site Assessment Method of Painting and Decorating Course After completing Painting and Decorating Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Painting and Decorating Course After completing the Painting and Decorating Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Painting and Decorating Course This Painting and Decorating Course package is open to students of any background. Special Note: Our Course is knowledge Based course. If You want to get qualified, you can consider following options: Level 2 NVQ Diploma in Decorative Finishing and Industrial Painting Occupations (Construction) (RQF) Requirements Painting and Decorating Course To enrol in this Painting and Decorating Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Painting and Decorating Course. Be energetic and self-motivated to complete our Painting and Decorating Course. Basic computer Skill is required to complete our Painting and Decorating Course. If you want to enrol in our Painting and Decorating Course, you must be at least 15 years old. Career path Painting and Decorating Course Having this Painting and Decorating Course experience can improve the look of your CV and increase your employability.

Life Coaching: Life Coaching Course Online Study Life Coaching: Life Coaching Course online and take the first steps toward a long-term successful career. This Life Coaching: Life Coaching Course will help you enhance your CV, impress potential employers, and stand out from the crowd. With our Level 7 Life Coaching course, you’ll dive deep into the core principles of life coaching. You’ll gain insights that empower you to help clients achieve their goals through effective life coaching strategies. Our expert instructors, seasoned in life coaching, will provide you with practical knowledge and hands-on experience. Join our Level 7 Life Coaching course to connect with fellow aspiring life coaches. Together, you’ll explore the transformative power of life coaching and develop skills that enhance your coaching practice. As you progress, you’ll discover how impactful life coaching can be for both you and your clients. The Life Coaching: Life Coaching Course will start with the fundamentals of life coaching: life coaching, different tools of life coaching: life coaching, and various areas of life coaching: life coaching and will lead you to an understanding of your client's mental and physical skill development. It will also teach you how to help your clients improve their self-awareness and mindfulness. Main Course: Level 7 Life Coaching Course Free Courses included with Life Coaching: Life Coaching Course: Along with Level 7 Life Coaching Course you will get free Workplace Stress Management Along with Level 7 Life Coaching Course you will get free Level 5 Mental Health Care - MCA and DOLS Special Offers of this Life Coaching: Life Coaching Course: This Life Coaching: Life Coaching Course includes a FREE PDF Certificate. Lifetime access to this Life Coaching: Life Coaching Course Instant access to this Life Coaching: Life Coaching Course 24/7 Support Available to this Life Coaching: Life Coaching Course Life Coaching: Life Coaching Course Online We cover all aspects of life coaching in our Life Coaching: Life Coaching Course, including foundational concepts and efficient communication methods also, this Level 7 Life Coaching: Life Coaching helps to goal-setting, motivational approaches and overcoming limiting beliefs. Through this Life Coaching: Life Coaching Course, you can share your interests, broaden your network, mentoring, and lifelong connections. After completing the Life Coaching: Life Coaching Course, you will learn the roles and goals of life coaching: life coaching. The significance of advanced communication techniques, body language, and an overview of life coaching: life coaching are part of Level 7 Life Coaching: Life Coaching lesson. Who is this course for? Life Coaching: Life Coaching Course Online This Life Coaching: Life Coaching Course is open to candidates with no prior expert experience from all backgrounds. This Life Coaching: Life Coaching Course is perfect for: Life Coaches Students Fresh Graduates Job Seekers People who are serious about loving and assisting others. Anybody who wants to pursue a worthwhile and satisfying career for the rest of their lives. Requirements Life Coaching: Life Coaching Course Online To enrol in this Life Coaching: Life Coaching Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Life Coaching: Life Coaching Course. Be energetic and self-motivated to complete our Life Coaching: Life Coaching Course. Basic computer Skill is required to complete our Life Coaching: Life Coaching Course. If you want to enrol in our Life Coaching: Life Coaching Course, you must be at least 15 years old. Career path Life Coaching: Life Coaching Course Online This Life Coaching: Life Coaching Course gives you a brand-new way to break into the related employment market. After completing this Life Coaching: Life Coaching Course, you can explore trendy and in-demand jobs, such as: Successful Facilitator Empowerment Coach Health Coach Life Coach Advancement Coach for Outdoor activities

Health and Social Care Management: Health and Social Care Management Online Are you looking for a rewarding career that will allow you to help people succeed in their daily lives? Are you considering a career as a nurse, paramedic, health visitor, or social worker? Are you looking for a way to break into the healthcare industry? If this is the case, the Health and Social Care Management: Health and Social Care Management can assist you in developing skills and knowledge that will propel your career forward and open doors to enticing opportunities! Individuals who complete the Health and Social Care Management: Health and Social Care Management will have the knowledge, understanding, and skills necessary to succeed in senior management positions in the health and social care: health and social care sector. Students can demonstrate their abilities by producing evidence from their work activities to meet national occupational standards. Through this Health and Social Care Management: Health and Social Care Management course, learners will acquire care management skills in the health and social care: health and social care sector. Main Course: Level 6 Diploma in Health and Social Care Management Course Free courses included with Health and Social Care Management: Health and Social Care Management Course: Along with Health and Social Care Management Course you will get free Level 3 Award in Health and Social Care Along with Health and Social Care Management Course you will get free Diploma in Health and Wellbeing Special Offers of this Health and Social Care Management: Health and Social Care Management Course: This Level 6 Diploma in Health and Social Care: Health and Social Care Management Course includes a FREE PDF Certificate. Lifetime access to this Level 6 Diploma in Health and Social Care: Health and Social Care Management Course Instant access to this Level 6 Diploma in Health and Social Care: Health and Social Care Management Course 24/7 Support Available to this Level 6 Diploma in Health and Social Care: Health and Social Care Management Course Health and Social Care Management: Health and Social Care Management Online Our Health and Social Care Management: Health and Social Care Management course is a recognized and respected qualification, endorsed by industry experts and employers alike. Study the Level 6 Diploma in Health and Social Care: Health and Social Care Management at your own pace. The Health and Social Care: Health and Social Care Management: Health and Social Care: Health and Social Care Management course allows you to balance your professional commitments and personal life while advancing your knowledge and skills. Who is this course for? Health and Social Care Management: Health and Social Care Management Online This Health and Social Care Management: Health and Social Care Management course is ideal for working or planning to work in hospitals, health and social care organisations. Requirements Health and Social Care Management: Health and Social Care Management Online To enrol in this Health and Social Care Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Health and Social Care Management Course. Be energetic and self-motivated to complete our Health and Social Care Management Course. Basic computer Skill is required to complete our Health and Social Care: Health and Social Care Management Course. If you want to enrol in our Health and Social Care: Health and Social Care Management Course, you must be at least 15 years old. Career path Health and Social Care Management: Health and Social Care Management Online Health and Social Care Management: Health and Social Care Management can lead to careers such as Healthcare Manager, Clinical Services Manager, Social Services Manager, Nursing Home Administrator, Healthcare Consultant, and Educator/Trainer.

HR and Payroll Management Training Human Resource (HR) functions are crucial to the growth of any organisation. Specialities in human resources, such as payroll administration, provide opportunities for advancement for both entry-level and experienced HR professionals. This exclusive HR and Payroll Management course will teach you the skills and strategies required for a career in human resources focusing on payroll administration. This HR and Payroll Management Training course will cover various important topics, such as human resource planning and strategy development. In this HR and Payroll Management Training, you'll explore essential human resource practices for effective team management. The HR and Payroll Management Training also delves into the fundamentals of a payroll system to ensure a solid foundation. Moreover, the HR and Payroll Management Training covers defining payroll systems in the UK, providing detailed insights. Each module in the HR and Payroll Management Training is thoroughly explained, ensuring learners gain a comprehensive understanding of the subject matter. Learning Objectives HR and Payroll Management: HR and Payroll Management After completing the course, the learner will be able to: Understand the fundamentals of HRM. Know the goals of HRM. Gain a solid understanding of Human Capital Management. Know how to select employees. Understand performance management. Understand talent management. Know how to manage health and safety at work. Understand the Strategies of HR. Understand Payroll Management. Understand payroll systems. Special Offers of this HR and Payroll Management: HR and Payroll Management Course This HR and Payroll Management: HR and Payroll Management Course includes a FREE PDF Certificate. Lifetime access to this HR and Payroll Management: HR and Payroll Management Course Instant access to this HR and Payroll Management: HR and Payroll Management Course 24/7 Support Available to this HR and Payroll Management: HR and Payroll Management Course [ Note: Free PDF certificate as soon as completing the HR and Payroll Management: HR and Payroll Management Course] HR and Payroll Management Training Our HR and Payroll Management Training course covers a wide range of essential topics, ensuring you gain expertise in human resource planning and developing a robust HR strategy. The HR and Payroll Management Training also delves into key HR practices, providing a solid foundation in the fundamentals of an efficient payroll system. You will learn how to define payroll systems in the UK and explore the intricacies of operating an efficient system. Every module in the HR and Payroll Management Training is thoroughly explained, ensuring you walk away with a comprehensive understanding of the subject matter. Enroll today! Certificate of Completion You will receive a course completion certificate for free as soon as you complete the HR and Payroll Management: HR and Payroll Management Course. Who is this course for? HR and Payroll Management Training This course is ideal for anyone interested in working in HR and Payroll Management: HR and Payroll Management, as well as anyone wishing to advance to the management level. Requirements HR and Payroll Management Training To enrol in this HR and Payroll Management: HR and Payroll Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our HR and Payroll Management: HR and Payroll Management Course. Be energetic and self-motivated to complete our HR and Payroll Management: HR and Payroll Management Course. Basic computer Skill is required to complete our HR and Payroll Management: HR and Payroll Management Course. If you want to enrol in our HR and Payroll Management: HR and Payroll Management Course, you must be at least 15 years old. Career path HR and Payroll Management Training This qualification will open up many job opportunities for you. Some of them are: Working as an HR Executive Working as a Payroll Manager Start your own consultancy, offering recruitment services, training, or advice on HR strategy and policy planning

Sports Nutrition: Sports Nutrition Course Online If you want to learn about Sports Nutrition: Sports Nutrition Course and become an expert in the field, you have arrived at the right place. Whether you are a bodybuilder, a professional athlete, or simply working out to improve your health, sports nutrition is important for getting the most out of your physical activity. Better nutrition and hydration decisions can lead to improved performance, recovery, and injury prevention. If you regularly exercise and want to gain sound advice and specialist knowledge in this area, this Sports Nutrition: Sports Nutrition Course is perfect. This Sports Nutrition Course will give you sports nutrition advice to help you understand the main nutritional areas and keep your diet well balanced, healthy, and supportive towards the fitness level you want to maintain or achieve. The purpose of this Sports Nutrition: Sports Nutrition Course is to teach an individual about the fundamental and advanced mechanisms of nutrition as a whole that will help an athlete perform at his or her best. Main Course: Diploma in Sports Nutrition Free Courses with this Diploma in Sports Nutrition course Course 01: Level 1 Diet and Nutrition Course 02: Level 2 Award in Nutrition and Health Course 03: Level 5 Nutritional Therapy Others Included in this Sports Nutrition: Sports Nutrition Course Free 04 PDF Certificates Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Sports Nutrition: Sports Nutrition Course] Sports Nutrition: Sports Nutrition Course Online This Sports Nutrition: Sports Nutrition Course consists of 11 modules. Course Curriculum of Sports Nutrition: Sports Nutrition Course Module 01: A Quick Overview of Sports Nutrition Module 02: Diet and Nutrition: Dietary Guidelines Module 03: Nutrition and Athlete Health Module 04: Diet Planning Module 05: Healthy Dieting Module 06: The Digestive System Module 07: Water Module 08: Weight Control and Weight Loss Management Module 09: The Role of the Vegetarian/Vegan in Sports Nutrition Module 10: Myth and Misinformation Module 11: Performance Boosters Assessment Method of Sports Nutrition: Sports Nutrition Course After completing Sports Nutrition: Sports Nutrition Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Sports Nutrition: Sports Nutrition Course After completing the Sports Nutrition: Sports Nutrition Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Sports Nutrition: Sports Nutrition Course Online The Sports Nutrition: Sports Nutrition Course is designed for candidates who want to advance their careers as a Nutritionist, Chef, Dietician, Health Service Manager. Athletes, coaches, and personal trainers can also enrol in this Sports Nutrition Course for self-improvement. Requirements Sports Nutrition: Sports Nutrition Course Online To enrol in this Sports Nutrition: Sports Nutrition Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Sports Nutrition: Sports Nutrition Course. Be energetic and self-motivated to complete our Sports Nutrition: Sports Nutrition Course. Basic computer Skill is required to complete our Sports Nutrition: Sports Nutrition Course. If you want to enrol in our Sports Nutrition: Sports Nutrition Course you must be at least 15 years old. Career path Sports Nutrition: Sports Nutrition Course Online This Sports Nutrition: Sports Nutrition Course will help you open up opportunities in the following career paths: Sports Nutritionist Food Technologist Lead Nutritionist Personal Trainer Fitness instructor Gym Instructor etc. Dietician/Dietitian Sports Organisations or Clubs National Health Services Food Retailers and Manufacturers

Property development is a highly rewarding and dynamic field that opens up a world of opportunities for those keen to learn how to navigate the complexities of the industry. This course provides an in-depth understanding of the entire property development process, from identifying lucrative opportunities to understanding market trends, financing, and legal considerations. With this knowledge, you can make informed decisions that lead to successful projects, whether you're developing residential, commercial, or mixed-use properties. The course is designed for those looking to gain a deep understanding of property development without the need for physical attendance or location-based learning. It delivers valuable insights into market analysis, site selection, project financing, and risk management, offering a streamlined path to success in the property sector. Whether you're an aspiring developer or a professional looking to expand your skill set, this course equips you with the essential tools and knowledge to excel in the property development business. You'll be guided through the complexities of the industry in a way that’s both engaging and informative, ensuring that each concept is both easily digestible and directly applicable to your ambitions. Key Features of Property Development Bundle CPD Accredited Property Development Course Instant PDF certificate Fully online, interactive Property Developmentcourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases To become successful in your profession, you must have a specific set of Property Development skills to succeed in today's competitive world. In this in-depth Property Developmenttraining course, you will develop the most in-demand Property Development skills to kickstart your career, as well as upgrade your existing knowledge & skills. Property Development Curriculum Course 01: Property Development Course 02: Property Management Certificate Course 03: Real Estate Agent Course 04: Property Law Course 05: Property Marketing Consultant Course 06: Residential Property Sales Course 07: Conveyancing Course 08: Land Management Course 09: Land Surveying and Cost Estimation Course 10: Tax Accounting Course 11: Customer Relationship Management (CRM) Course 12: Stakeholder Management Course 13: Customer Service Level 2 Course 14: Sales Negotiation Skills Course 15: CDM Regulations Course 16: Debt Management Course 17: Commercial Law 2021 Course 18: Real Estate Investment Course 19: Insurance Course 20: AML, KYC & CDD Accreditation This Property Development bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Property Development course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Property Development basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Property Development Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

An ICF accredited coach training programme.

This course will transform you from someone who has never thought of coding a website to someone who can create a professional website in an hour using ChatGPT. If you are already a web designer, this will exponentially enhance your productivity. What would take days of work by a professional can now be done by any individual in just a few hours.

Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis  Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered.  Stage 2 - Design the Bespoke 2 x day Course  nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers.  Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation  ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence.  Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme.  Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme  Sample Exercise – Red & White  There is a specific time managed agenda and itinerary, which puts the group under pressure.  The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling   Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion  Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path  The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines  Sample Exercise –Back to Back  Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.