6305 Objective courses

Self-appreciation is the ability to acknowledge oneself with admiration, love, and gratitude, honoring our accomplishments and strengths. The greater one's self-appreciation, the more one has to contribute to others. Discover the benefits of self-appreciation and why it is important in your public and private life. Self-appreciation is a skill that everyone can learn. This course will help you choose a strategy that works for you. Learning Objectives Explain the benefits of self-appreciation, Apply 18 tried-and-true methods for building personal satisfaction Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Think of a presentation organized as parts of a body: head and eyes, body, legs, and feet. We will guide you to select and outline supporting materials for each main point. Discover how to prepare your introduction and summary to deliver your main points. Your opener and close are the most impactful parts of your presentation. Learning Objectives Explain how to create a presentation using four parts of the "presentation body", Prepare effective visuals, transitions, introductions, and summaries, Write compelling openers, Recommend a closing call to action Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Follow our guidelines for controlling paperwork and emails. We will show you how to implement the six guidelines to achieve more in less time with less effort. Understand how to effectively delegate work to others and know what to delegate. Uncover the secret to convert obstacles into opportunities and balance your home and career by attending to the eight areas of a balanced life. Learning Objectives Control paperwork and emails, Control file organization, Get more done in less time with less effort, Balance home and career Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Prospecting is the search for something of value and persistence is a vital component in prospecting. We will guide you through various techniques to overcome your prospecting fears. Discover the four principles of prospecting psychology so that people will let you into their world and how POWER prospecting engages the right frame of mind. Understand the most vital tool to engage the interest of others in your offerings. Learning Objectives Describe how to create a successful prospecting mindset, Define essential sales terminology, Implement POWER Prospecting techniques Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand how to base duty-principled decisions on doing what is right according to natural laws such as the right to life, health and safety. How do you take the emotion out of a situation and decide what is right? We will show you how to understand the facts, the ethical dilemma, stakeholders, the consequences, duties and responsibilities, character and integrity and clarify these before reaching a decision. Learning Objectives Apply three philosophical approaches for resolving ethical dilemmas, Implement seven steps to ethical dilemma decision-making Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Follow-through with customers after the sale ensures that all the work you did up front not only sticks but produces additional sales. Up-selling works best when suggesting something related or like the original purchase. Discover you could up-sell before, during or after the sale. We will guide you to move from hunting to harvesting a client and how to sell more in less time. Learning Objectives Explain the importance of follow-through, Initiate and work up-selling opportunities, Establish an automated follow-up system Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Respect is a feeling of admiration or positive regard for someone or something. Respect isn't just tolerating others. Understand why respect is much easier to lose than it is to gain and why it is important to ten ways to show every customer the same courtesy, no matter how difficult he or she may be behaving. Learning Objectives Applying correct service attitude in a customer service facing role mirror the company culture. In this course, your employees will learn how to handle this in best way. Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the three goals of qualification and how to apply suitability, eligibility, and forecasting. Discover how to quickly qualify the appropriateness of a prospect to your offering. We will guide you how to use your emotional intelligence to subjectively assess how you feel about an account relative to a sales goal and adjust strategically. Learning Objectives Describe the big five categories for qualifying buyers, Identify the three goals of qualification, Create screen test questions to work with suitable and eligible prospects, Apply your emotional intelligence for strategic guidance Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

'Procrastination makes easy things hard, and hard things harder' - Mason Cooley. Learn how to avoid procrastination and finalize your tasks with ease. Learn how to apply the most effective guidelines for delegation and ensuring responsibilities get taken care of. You will learn how to get more done, in less time and we will teach you how to balance your precious home life with that of a stressful career life. Learning Objectives Control paperwork and emails, Demonstrate file organization, Effectively delegate work to others, Balance home and career Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

We will help you to understand the difference between leading and managing change. The big challenge is how people will respond to change in their various roles. We will help you to apply general guidelines for an effective change transition. You will understand how to communicate the reasons for change, involve the correct people in the change process, create effective teams and communicate regular updates on the progress. Learning Objectives Explain the difference between leading and managing change, Implement elements for thriving in change, Apply guidelines for effective change transitions Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams