If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.
Every employee needs to have their performance managed and it is equally important to 'catch people doing something right
Learn to use 3D printing software to design and create your own pendants, earrings, rings and bracelets. The course is on a one-to-one basis. If you want to be in the jewellery trade as a designer and seller of modern jewellery or you simply want to create designs for yourself and your family then you should be learning how to create your own designs using apps such as Fluid Designer for 3D Printing.
Can be run as a one day or two day course. Whereas the one day course concentrates on Speaking Skills in delivering a talk and allows time for participants to prepare and deliver a very short talk, the two day course offers the opportunity for participants to deliver a longer (15 minute) talk and includes consideration of other situations where speaking skills are important such as talking in meetings, talking at interviews etc.
This one day course provides an excellent introduction to managing and supervising volunteers covering the skills, paperwork and processes needed to recruit, induct and support them. The course can be expanded to run as a series of half day sessions and can also be adapted to the specific needs of organisations who would like the session to be run in-house.
CITB HEALTH AND SAFETY AWARENESS COURSE The 1 Day CITB Health and Safety Awareness course is for those who have entered, or are about to enter the construction and civil engineering industry as a member of the workforce, to help them understand the potential hazards that they face at work on site. The Site Safety Plus 1 day CITB health and safety awareness course provides a practical summary of safety, welfare and environmental issues identifying individual responsibilities for looking after themselves and others, what the employers duties are and what should be done if they think anyones safety and health is being put at risk. The aims and objectives of the CITB health and safety awareness course are to ensure that individual responsibilities are understood: why they are carrying out their identified duties what is expected of them to ensure that they contribute to the safety of the workplace To ensure that the end of the CITB health and safety in construction course delegates will be able to: understand the need to prevent accidents have an understanding of the law identify how their role fits into the control and management of the site understand the need for risk assessments and method statements appreciate the need to perform safely and to stop and ask for advice if not sure feel obliged to report unsafe acts to prevent an accident IMPORTANT INFORMATION Photographic I.D. is required for all delegates Written parental consent is required for all delegates under 18 years of age Failure to provide this on the first day of the course is likely to result in the delegate not being allowed to attend or complete the training.
Stress can affect your ability to think clearly and rationally and to perform well. This session aims to help you better deal with stress by sharing key insights and strategies to reduce stress and optimize your work-life balance, particularly as we face uncertainties in the economy, the workplace and the environment.
This half day course is designed to help participants plan and promote events, whether for fundraising, social or educational purposes. It provides practical tips on a wide range of subject areas from choosing events to determining budgets and publicity methods. The course can be adapted to take in any type of events or can concentrate on particular areas such as organising fundraising events, conferences or cultural events.