6152 Mind courses

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

As every day passes by, we are one day older than the previous and there is no stopping

Have a go at enamelling is a 3 hour workshop, suitable for complete beginners, enamelling on copper with kiln-fired vitreous enamel.  Participants will experiment with various decorative techniques and will complete several pieces of jewellery to take home. You don't need to bring anything for the workshop: as all materials are provided.  We recommend wearing clothes that you don't mind getting messy and sturdy, closed toe shoes are best (not sandals).

The Negative Thought Pattern Interrupt does exactly what it says Course curriculum 1 Welcome to the course What is the Negative Thought Pattern Interrupt? About the Course Creator How to Navigate this course 2 1. Why Is this Technique So Useful Lesson 1.1: Outcomes and Their Effect Lesson 1.2: Cause and Effect Lesson 1.3: The Mind-Body Connection Lesson 1.4: Neurological Connections 3 2. How We Process Information and Communicate Lesson 2.1: A Communication Model Lesson 2.3: Behavioural Profiling Aide Memoire Lesson 2.3: How the Limbic System Affects Memory Lesson 2.4: Memory Graphics - Downloads Lesson 2.5: Influences on Your State of Mind Lesson 2.6: Emotional Response vs Decisions Lesson 2.7: The Behavioural Change Learning Cycle Behavioural Change Learning Cycle - Video Explanation Behavioural Change Learning Cycle PDF 4 3. Negative Thought Pattern Interrupt Lesson 3.1: Negative Thought Pattern Interrupt - What Is It? Lesson 3.2: NTPI - The Process Overview Lesson 3.3: NTPI - The Process in Detail Lesson 3.4: NTPI - Live Video Demo with Client Lesson 3.5: Assignment - Download the PDF and answer the questions on the video demo 5 Next Steps... More resources for you A few Feedback Questions Before you go...

Escape deep into the Sussex countryside for a weekend of stillness, introspection and nurture, through the practices of yoga, meditation and mindful stargazing.

A fun Sketch & Sip class for up to 10 people with local artist Mark Kirkham, known locally as The Edinburgh Sketcher hosted at The Arienas Collective in Edinburgh's historic Georgian New Town.

Concussion Awareness Certification Blackouts are an unbelievably basic type of cerebrum injury, one that can happen to nearly any individual who gets an awful head injury, paying little mind to age, wellbeing or sexual orientation. Everybody, including guardians, instructors, mentors and those occupied with active work, ought to know about the signs, manifestations and risks introduced by blackouts. Becoming familiar with what a blackout is and how it very well may be dealt with can go far to keeping you, your family and those in your consideration as protected as could really be expected, regardless of whether a head injury happens. This course expounds on blackouts and blackout mindfulness. We start by giving you a concise prologue to the theme, including a conversation of clinical definitions. We proceed onward to discuss the signs and indications you need to look out for on the off chance that you speculate that a blackout could be available or may happen. Then, we examine the danger factors that may show that a blackout is bound to occur. At long last, we talk about the different treatment strategies that can be utilized once a blackout is analyzed. You Will Learn: What occurs in the mind when a blackout happens What physical and mental signs you need to pay special mind to that may show that a blackout is available The signs and indications you should look for in kids, which can drastically contrast from those in grown-ups Which danger elements may prompt a more extended recuperation period Significant precaution procedures Advantages of Taking this Course Feeling more certain when working in circumstances where a head injury could happen Having the option to rapidly and viably assume responsibility for a circumstance if a blackout is conceivable Seeing more about the different treatment strategies for blackouts, including when you should visit an Accident and Emergency division of a clinic Finding out about the significance of following clinical counsel Understanding the danger of blackouts, even in non-sports related circumstances

Having a controlled mind, emotional intelligence and empathy are equally useful for both personal and professional development. The

Description Metaphysics Diploma  Metaphysics is the philosophical discipline that explores the fundamental principles of change and identity, being, causality, time and space, possibility, and necessity. It constitutes questions such as 'what is consciousness made up of?' and 'how are matter and mind related?'. 'metaphysics' combines two Ancient Greek terms that translate to 'after or among or behind the natural'. Areas of metaphysical inquiry include existence, things and their characteristics, time and space, possibility, and chain of events. Metaphysics is among the four philosophical branches apart from ethics, logic, and epistemology. The Metaphysics Diploma course allows one to learn about the philosophical connection among abstract elements such as time, space, being, and identity. The Metaphysics Diploma course starts with introducing the field of metaphysics to the learners. Before delving into further details about the discipline, the Metaphysics Diploma course explains its relation to physics. Metaphysics deals with the exploration of the characteristics of reality. The learners will form a deeper understanding of metaphysics through topics that deal with 'the framework of reality.' Thereby, the learners will get familiar with some central questions dealt with in metaphysics about existence, time and space, and identity. There is a lot to learn about cosmology in the Metaphysics Diploma course, from religions to astronomy to philosophy and a lot about the human mind, philosophy, and theories that aim to explain how the mind works with the body and the larger universe. The Metaphysics Diploma course also discusses free will, putting forth essential questions such as: 'Does free will exist?', 'Is the life of an individual pre-determined?', 'Does free choice exist?'. One can discover what answers different theories have put forth such intriguing questions. The learners will explore the connection between science and metaphysics, with questions involving their compatibility for interdisciplinary discourse. The Diploma course also examines the validity of metaphysics and the views of philosophers who support and oppose it. Besides exploring metaphysical questions, the course also examines the history of the philosophical discipline. The learners will explore the concepts of Western philosophy, including Plato, Aristotle, and Socrates, and the philosophical schools of modern times, including analytical philosophy and rationalism. The Metaphysics Diploma course also explores Eastern philosophy, such as classical Chinese, Indian, Buddhist, and African schools of thought. What you will learn   1:Introduction to metaphysics  2:Abstract objects  3:Possible worlds  4:Time  5:Substance  6:Things  7:Social metaphysics  8:Freedom  9:Identity and change  10:Metaphysics and its critics  Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Uncover the therapeutic potential of dance - through neuroscience and psychology