303 Mind courses in London

This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone. When customers contact us direct they have clearly already considered the possibility that they might buy from us, but we're still only half-way to making a sale. Unless we fully understand their needs and make it easy for them to buy, we may not secure the business. This workshop concentrates on the telephone skills and techniques needed to achieve the most positive outcome in any inbound customer call. A combination of excellent customer service skills and savvy sales awareness techniques will increase our chances of a successful outcome for both parties. The programme features the unique INBOUND model, to help remember the key principles for effective inbound telephone sales: Initial impressions Needs of the customer Bring them with you Open up the conversation Understand the triggers Narrow down the solutions Decision time! The programme also covers how to deal with difficult calls and challenging people - after all, every complaint is a sales opportunity! This programme will help participants: Create the perfect interaction with any customer making contact by telephone Make every call count Build rapport quickly in any situation Handle difficult calls and challenging people Create sustainable and profitable relationships Increase your sales conversions 1 The inbound sales process Each customer who contacts us will be at a different stage of the sales process. Some might be making general enquiries whilst others will be ready to commit, having made most of their decisions already. Sales and customer service people need to be ready to find out the stage the customer has reached before helping them to make the right decision for them 2 Engaging with the customer Having clarified where the customer is on their journey to making a purchasing decision, our next responsibility is to create and build a trusting relationship on both sides. This involves establishing rapport quickly to ease the communication process, thus enabling smooth transactions, both now and in the future 3 Questioning and listening skills for gathering information Developing these skills requires practice so that the communication becomes natural for the customer. This helps the customer to feel comfortable with us and work with us towards an effective solution. We discuss different types of question and how to use high-gain questions to uncover key information. Active listening will ensure that we can really help customers get what they need 4 Overcoming objections and excuses If we have followed the process properly and really understood the customer, then there should no further objections or barriers to completing the transaction. The reality is that there will still be the occasional issue that needs clarifying, so we need to prepare for possible objections and questions that customers might have. This includes probing objections so that we fully understand the customer's perspective before constructing suitable responses or solutions 5 Gaining commitment and ending the call Customers want to gain a solution to the issue they are facing and the sooner we can help them achieve that the better. Guiding the customer and helping them to believe in their own decision is part of our role. This section is dedicated to getting commitment all the way along the process, not just at the close 6 Dealing with difficult and challenging situations The realisation that everybody is different, with different personality types, different ways of looking at the world and different goals, is key to understanding sales. With this is mind we discuss these differences and how we adapt our approach to ease communication and maintain trust and understanding 7 Action plans Course summary and presentation of action plans

In this course you will understand what mentoring is about, understand your roles in the process. Gain self-insight into your own interpersonal style and way of relating to others that may affect mentoring interactions.

Support coaching and guidance Emotional regulation training Addressing issues and trauma 2 sessions with parents 5 sessions with the teenager 7 sessions on a weekly basis Family therapy and individual insight therapy Introspection test Tackling embedded anger and upset Assessment and diagnosis of perspective and mindset https://relationshipsmdd.com/product/my-teenager-is-out-of-control-package/

Introducing Therapy for Repressed Emotions Package: Unlocking Emotional Freedom and Healing Are you struggling with repressed emotions, finding it difficult to express and process your feelings from the past? Miss Date Doctor’s Therapy for Repressed Emotions Package offers you compassionate support and guidance to unlock emotional freedom, heal past wounds, and embrace a healthier emotional state. Repressed emotions are feelings that have been pushed aside or buried due to various reasons, leading to unresolved emotional baggage. Our experienced therapists are dedicated to helping you navigate through these suppressed emotions, fostering emotional release, and promoting healing. Here’s how the Therapy for Repressed Emotions Package can support you: Understanding Repressed Emotions: Our therapists will help you understand the nature of repressed emotions and how they impact your current emotional well-being. Creating a Safe Space: We offer a safe and non-judgmental environment where you can freely explore and express your suppressed emotions. Emotional Release: Therapy will focus on facilitating emotional release, allowing you to process and express feelings that have been held back. Healing Past Wounds: We’ll work on addressing and healing the unresolved emotional wounds from the past. Coping Strategies: Our therapists will equip you with healthy coping strategies to manage overwhelming emotions as they arise. Self-Compassion and Acceptance: Therapy encourages self-compassion and self-acceptance as you navigate through your emotional journey. Building Emotional Resilience: We’ll focus on developing emotional resilience to face and process emotions in a healthy way. Mindfulness Practices: Therapy for repressed emotions may incorporate mindfulness techniques to cultivate present-moment awareness. The Therapy for Repressed Emotions Package at Miss Date Doctor is designed to empower you to release the emotional burden of the past and find emotional freedom. Our compassionate therapists provide gentle guidance and support to help you navigate through your emotional journey. Invest in your emotional well-being and take the first step towards unlocking emotional freedom with the Therapy for Repressed Emotions Package. Embrace the opportunity to heal past wounds, express your feelings, and foster a healthier emotional state. Let our experienced therapists guide you towards emotional release, healing, and a brighter emotional future. 8 SESSIONS X 1 HOUR https://relationshipsmdd.com/product/therapy-for-repressed-emotions-package/

Effective cross-cultural management and leadership demand an understanding of the complexities of culture from structural, political, social and psychological perspectives An intensive 3-day training course from one of the leading providers of cross- cultural leadership and management training. Designed for individuals wishing to develop and their skills in managing and leading in a cross-cultural environment. Introduction Created specifically for the cross‐cultural workplace setting and utilising a blend of interactive role play, DVD presentations and case‐study based discussion, the course provides comprehensive skills training for anyone who must manage or lead a cross‐cultural team or employees. Trainer The trainer is Tony Buon, the Managing Partner of Buon Consultancy. He is a qualified workplace psychologist with over 30 years experience . Tony has worked in over 40 countries. He is a Certified Employee Assistance Professional (CEAP) and Associate Lecturer at the Aberdeen Business School. He holds degrees in Psychology, Behavioural Sciences and Work‐ place Education and trains throughout the UK, Europe, The Middle East & Asia. Tony has worked with some of the world’s leading companies over the past 30 years including; Diageo, Dolphin Energy, DuPont, Gulf Offshore, Halliburton, Hewlett‐Packard, ICI, ING Group, Kuwait Petroleum, Lend Lease, McDonalds, National Australia Bank, PetroChina, Pfizer, Qatar Petroleum, Royal Bank of Scotland, Shell, 3M, Coca Cola and Microsoft. He was also the senior consultant to the Sydney 2000 Olympic Games. Tony has also been interviewed in publications as diverse as Rolling Stone and the Reader’s Digest. He has appeared on CNN, BBC, Trans‐World Sport and many international television and radio stations. The Course The world of business has no borders. Nationalisation, globalisation and the growth of multi‐national corporations introduces challenges which managers and leaders must address. Effective cross‐cultural management and leadership demand an understanding of the complexities of culture from structural, political, social and psychological perspectives. The aims of the course are to explore the meaning and psychology of culture; to understand the impact of culture on management and leadership; to identify the areas in which cultural differences present a challenge in managing and leading employees in a multicultural environment; and finally to become more self ‐aware in cultural understanding, individual biases and assumptions and to understand the implications these have on our work. A vital course for any manager or leader work‐ ing in a multi‐cultural environment Covers the managerial, social and psychological aspects of culture Develop your cross‐cultural leadership & management skills in a fun and informative environment Discover best‐practice in diversity management and cross‐cultural communication Appreciate current business issues related to managing and leading in a cross‐cultural environment Comments from previous participants: “ ...one of the best courses I have ever attended!”“ I can’t believe how much I learnt. As an experienced expat, I thought I knew it all, this course truly expanded my people management skills”“ “...the trainer was excellent and the individual feedback and advice fantastic”“ This course will make me a better HR Manager, I have new skills I can use every day in dealing with all staff globally”   This course can be conducted on-site at your location for groups of up to 15 participants The Objectives By the end of the course, the delegates will be able to: Illustrate examples of stereotypes and stereotyping Formulate a business case for cultural diversity in their workplace List Hofstede’s five value dimensions Explain in his/her own words the meaning of each of the five value dimensions Evaluate the risks involved in international assignments The Delegates All supervisors, middle managers , department heads and senior managers Human resource personnel including HR Business Partners All staff interested in developing cross‐cultural skills The Benefits Appreciate the importance and meaning of culture Learn about the psychology of culture Develop your cross‐cultural leadership & management skills Discover how to manage and lead diverse employees in a multi‐cultural environment Appreciate current issues in international business related to managing people The Course Day 1: The Meaning and Psychology of Culture Our world today ‐ the importance of demographics Dimensions of culture Hofstede’s five value dimensions Workplace and organisational culture Stereotypes and stereotyping Cross‐cultural communication Body‐language and culture Day 2: Managing and Leading Diverse Employees Developing a global mindset Culture and strategy Managing in multi‐national companies Multi‐cultural teams and teamwork International assignments and global career development Culture shock and global working Culture and decision‐making

Introducing Therapy for Anxiety Package: Empowering You to Overcome Anxiety and Reclaim Your Life Are you struggling with anxiety, feeling overwhelmed by persistent worries and fears that impact your daily life? Miss Date Doctor’s Therapy for Anxiety Package offers you expert support and guidance to manage anxiety, develop coping strategies, and regain control of your emotional well-being. Anxiety can be a challenging and distressing experience, affecting various aspects of your life. Our experienced therapists are dedicated to helping you understand the root causes of your anxiety and providing you with the tools to navigate through it with greater ease and confidence. Here’s how the Therapy for Anxiety Package can support you: Understanding Your Anxiety: Our therapists will help you gain insights into the nature of your anxiety and its triggers. Coping Strategies: We’ll equip you with effective coping strategies to manage anxiety symptoms and reduce stress. Identifying Thought Patterns: Therapy will address negative thought patterns that contribute to anxiety, promoting more positive thinking. Emotional Regulation: We’ll work on emotional regulation techniques to help you manage intense emotions associated with anxiety. Exposure Therapy: If applicable, exposure therapy may be used to gradually face and overcome anxiety-provoking situations. Mindfulness Practices: Therapy for anxiety may incorporate mindfulness techniques to promote present-moment awareness and reduce worry. Building Resilience: We’ll focus on building resilience to handle anxiety triggers with greater strength and adaptability. Setting Realistic Goals: Together with your therapist, you’ll set achievable goals to work towards reducing anxiety and improving your well-being. The Therapy for Anxiety Package at Miss Date Doctor is designed to empower you to overcome anxiety and lead a more fulfilling life. Our compassionate therapists provide a safe and supportive space to explore your fears and concerns, allowing you to develop a stronger foundation for emotional well-being. Invest in your mental and emotional health and take the first step towards managing anxiety with the Therapy for Anxiety Package. Embrace the opportunity to develop coping strategies, reduce stress, and regain control over your thoughts and emotions. Let our experienced therapists guide you towards a brighter and more empowered future, free from the grip of anxiety. 6 X 1 hour sessions https://relationshipsmdd.com/product/therapy-for-anxiety-package/

Eliminating negative dating behaviour Addressing stress and fear of dating Online dating assistance Help with past relationship emotional trauma Dating advice for singles Help with dating direction Relationship guidance Dating education and positive mindset training https://relationshipsmdd.com/product/8-face-to-face-sessions/

Dating tips Confidence boosting sessions Daily dating support 30 mins per day twice a week Whatsapp Ascertain cause of self-doubt Improve mindset Self-belief building Establish dating needs Analyse taste in women Dating advice 4 x 1-hour sessions (1 per week) https://relationshipsmdd.com/product/m-d-d-i-dont-think-women-are-attracted-to-me-package/

Relationship Coaching Dating World Communication skills Emotional intelligence Healthy boundaries Compatible partners Self Improvement Personal growth Self Love Past trauma Mindfulness Self awareness Free support calls as apart of your course to speak to your qualified experienced coach 4 week course https://relationshipsmdd.com/product/relationship-coaching-courses-for-singles/

NLP Business Diploma - The Fundamentals of Collaborative Relationships training & certification with Proactive NLP Ltd is your first step towards developing collaborative leadership and collaborative cultures. Start transforming your projects now!