16535 Master courses delivered Online

Join the Scrum.org accredited Live Virtual Class - Professional Scrum Product Owner I™ training (PSPO) to master the fundamentals of Product Ownership. Learn how to take your understanding of Scrum frameworks and apply it to maximise product value. Course Description The Professional Scrum Product Owner (PSPO) course goes beyond requirement writing and Product Backlog management. It equips Product Owners with a comprehensive understanding of product management needed to drive value from their products. The PSPO course is Scrum.org certified and delivered by our professional Scrum trainers. We combine real world industry experience with a hands-on practical approach, the result of which is a 98% first-time pass rate. Say goodbye to PowerPoint and join our interactive PSPO training course to gain key practical skillsets and learn how how to implement frameworks immediately to deliver tangibel results. Embrace a product-focused mindset over project-oriented thinking. Bridge business strategy to product execution with Scrum. Recognise the Product Owner's role as an Agile Product Manager. Master Scrum Principles and Empiricism. Understand Product Owner responsibilities within the Scrum Team. Align the team with business strategy, product vision, Product Goal, and Sprint Goal. Communicate business strategy, product vision, and Product Goal effectively. Learn techniques for Product Backlog Management, Release Management, and Forecasting. Identify valuable metrics for tracking value creation and successful product delivery. Employ techniques to engage stakeholders, customers, and Scrum Team members effectively. Why Train With Us? Develop and solidify your knowledge of the Scrum Framework and the accountabilities of being a product owner with our immersive two-day online PSPO course through instruction and team-based exercises. Led by experienced industry professionals and supportive Professional Scrum Trainers & Product Owners, we go beyond powerpoint to offer engaging, hands-on learning experiences. From debunking myths to empowering your Scrum Teams with the right practices, we'll be with you every step of the way - from learning to passing the test and implementing it seamlessly into your job context. Who Should Attend This Course? Ideal for students across industries dealing with complex problem-solving, the Professional Scrum Product Owner course targets three key groups: Aspiring Product Owners seeking to start their career in the field. Experienced Product Owners aiming to enhance their understanding and address misconceptions about Scrum and the Product Owner role. Scrum Masters desiring to become effective coaches for Product Owners, gaining valuable insights from the course. Your Professional Scrum Trainer Meet Jay, founder of Fractal Systems and a dedicated Professional Scrum Trainer. With over 20 years of experience in team and leadership roles, Jay is well-versed in delivering continuous value. His unique teaching approach involves zero PowerPoint and instead relies on engaging, experience-based sessions using techniques from Liberating Structures and Neuro Linguistic Programming. Jay's expertise lies in business transformations, offering training, mentoring, coaching, and consulting to foster success through collaborative efforts. Rapid learning and practical application are the hallmarks of his approach. Jay & the entire Fractal team are invested in your learning journey and are here to support you from start to end, including offering additional valuable support: Free practice assessments for certification success Free resource bundle to master Scrum Free exam revision sheets Free access to an exam simulator Free exam coaching sessions for first-time success Free 1:1 coaching to excel at work Our Clients Our Testimonials

A complete course on Sqoop, Flume, and Hive: Ideal for achieving CCA175 and Hortonworks Spark Certification

AutoCAD Mac Basic to Intermediate Training: Clickhere for more info Learn to produce accurate, to-scale 2D drawings with AutoCAD for Mac training.  A project-based course made for AutoCAD Mac users and focused on architecture & interior designs students and professionals. Duration: 10 hrs Method: 1-on-1, Personalized attention. Schedule: Tailor your own schedule by pre-booking a convenient hour of your choice, available from Monday to Saturday between 9 am and 7 pm. AutoCAD Mac Basic to Intermediate Training: Master precise, to-scale 2D drawings with tailored AutoCAD for Mac training. Designed for architecture and interior design professionals and students. Duration: 10 hours of in-depth learning. Method: Personalized 1-on-1 attention for an immersive learning experience. Flexible Scheduling: Choose your convenient hour from Monday to Saturday, between 9 am and 7 pm. Book now to customize your training journey! AutoCAD Mac Basic to Intermediate Training: Master precise, to-scale 2D drawings with tailored AutoCAD for Mac training. Designed for architecture and interior design professionals and students. Duration: 10 hours of in-depth learning. Method: Personalized 1-on-1 attention for an immersive learning experience. Flexible Scheduling: Choose your convenient hour from Monday to Saturday, between 9 am and 7 pm. Book now to customize your training journey! AutoCAD Mac Basic to Intermediate Training: Master precise, to-scale 2D drawings with tailored AutoCAD for Mac training. Designed for architecture and interior design professionals and students. Duration: 10 hours of in-depth learning. Method: Personalized 1-on-1 attention for an immersive learning experience. Flexible Scheduling: Choose your convenient hour from Monday to Saturday, between 9 am and 7 pm. Book now to customize your training journey! AutoCAD Mac Basic to Intermediate Training: Master precise, to-scale 2D drawings with tailored AutoCAD for Mac training. Designed for architecture and interior design professionals and students. Duration: 10 hours of in-depth learning. Method: Personalized 1-on-1 attention for an immersive learning experience. Flexible Scheduling: Choose your convenient hour from Monday to Saturday, between 9 am and 7 pm. Book now to customize your training journey!

Acquire proficiency in Microsoft Power Apps fundamentals, including developing and distributing apps, as well as improving data management, app editing, and mobile integration abilities.

Value Proposition Master Training Course Overview Are you looking to begin your value proposition building career or want to develop more advanced skills in value proposition building? Then this value proposition building course will set you up with a solid foundation to become a confident business manager and help you to develop your expertise in value proposition building. This value proposition building course is accredited by the CPD UK & IPHM. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this value proposition building course will set you up with a solid foundation to become a confident business manager and develop more advanced skills. Gain the essential skills and knowledge you need to propel your career forward as a business manager. The value proposition building course will set you up with the appropriate skills and experience needed for the job and is ideal for both beginners and those currently working as a business manager. This comprehensive value proposition building course is the perfect way to kickstart your career in the field of value proposition building. This value proposition building course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. If you're interested in working as a business manager or want to learn more skills on value proposition building but unsure of where to start, then this value proposition building course will set you up with a solid foundation to become a confident business manager and develop more advanced skills. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This value proposition building course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Who should take this course? This comprehensive value proposition building course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of value proposition building. Entry Requirement There are no academic entry requirements for this value proposition building course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Career path This value proposition building course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. Course Curriculum Introduction Characteristics of Unique Value Propositions Unique Value Proposition Explained Types of Customer Benefits UVPs Express Examples of Unique Value Propositions What Investors Are Looking For Value Proposition vs Competitive Advantage Create Your Unique Value Proposition Understand Your Competitor's Unique Value Proposition Streaming Services Example The Value Proposition Framework Step 1 - Brainstorming Step 2 - Create a Value Proposition List Step 3 - Determine Uniqueness Step 4 - Prioritize Top Value Propositions Step 5 - Tell a Story Common Mistakes Workshop Creating a Unique Value Proposition in Action Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Why Choose Character Animation in 3ds Max Training Course? Click here for more info. Top character animation course in 3ds Max, this course provides an accessible learning experience. Learning character animation enables you to create your own short films. It's not just a means of income; it evolves into a passion.  Duration: 20 hrs Method: 1-on-1, Personalized attention. Schedule: Tailor your own hours of your choice, available from Monday to Saturday between 9 am and 7 pm. Enroll in our exclusive "Character Animation Fundamentals in 3ds Max" course at London Design Training, guided by experienced tutors Sitwat Ali, Qasim Ali, and Jess. Gain in-depth insights into animating 3D characters, covering essential techniques like character rigging, pose creation, and seamless pose-to-pose animation. 3ds Max Character Animation Course Duration: 20 hours Course Overview: Master the art of character animation in 3ds Max with our comprehensive course. Ideal for beginners and those with some 3D modeling and animation experience, this course covers everything you need to know to bring characters to life. Course Outline: Introduction to Character Animation Explore animation principles Get familiar with 3ds Max animation tools Learn to create character rigs and manage the timeline Basic Animation Principles Understand keyframes and animation cycles Apply the 12 principles of animation Work with the graph editor and ease-in/out techniques Advanced Animation Techniques Utilize the reaction manager for complex animations Master non-linear animation methods Animate with inverse kinematics, custom controllers, expressions, and scripts Creating Characters Craft a character model with proper topology Create UV maps and apply textures Prepare characters for rigging Facial Animation Learn facial animation principles Create blend shapes and morph targets Master lip syncing techniques Body Animation Animate walk cycles and character motion Achieve believable character poses Implement character physics Advanced Character Animation Work with motion capture data Use CAT and Biped tools Understand motion blur and create special effects Render and output animations Character Animation Projects Bring all skills together in practical projects Create basic and complex character animations Course Requirements: Computer with 3ds Max installed Basic computer operations knowledge Passion for character animation Course Goals: Upon completion, you'll have a thorough grasp of character animation in 3ds Max, capable of creating realistic and sophisticated character animations using advanced techniques. You'll be equipped with the skills to continue honing your character animation abilities independently.

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Step into the world of digital product management and let us guide you on a journey of discovery. With our Digital Product Management bundle, you'll gain access to a wealth of knowledge that will transform the way you approach digital projects. As you explore the courses included in this bundle, you'll find yourself delving deeper into the world of digital marketing, product development, and data analytics. Learn how to create effective marketing strategies, develop products that meet the needs of your audience, and utilise data to make informed decisions. With the first course endorsed by the Quality Licence Scheme, you'll receive a QLS hardcopy certificate for free, which will attest to the quality of your training. And with the rest of the CPD-QS accredited courses, you can be sure that you're receiving training of the highest standard. Take your digital product management skills to the next level and join the ranks of those who have discovered the power of our Digital Product Management bundle. Whether you're a seasoned professional or just starting out, there's something in this bundle for everyone. Don't wait any longer, unlock your potential today. Enrol right now! This Digital Product Management Bundle Package includes: Course 01: Diploma in Digital Product Management at QLS Level 5 10 Premium Additional CPD QS Accredited Courses - Course 01: Digital Marketing Course 02: Digital Marketing - Growth Hacking Techniques Course 03: Diploma in E-Commerce Management Course 04: Production Manager Course 05: Product Development Training Course 06: Product Management Course 07: Affiliate Marketing Masterclass Course 08: Data Analytics with Tableau Course 09: Business Analytics Course 10: GDPR Training Why Prefer This Digital Product Management Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Digital Product Management bundle courses, you will be able to learn: Master the art of digital marketing and develop effective marketing strategies Learn how to create successful products and utilise data to make informed decisions Develop skills in affiliate marketing and growth-hacking techniques Gain a comprehensive education in product management and e-commerce management Learn how to utilise Tableau for data analytics and business analytics Develop a deep understanding of GDPR and its impact on businesses Receive a QLS hardcopy certificate and CPD-QS accreditation for each course completed ***Curriculum breakdown of Digital Product Management Skills Training*** Module 01: Basics of Digital Product Management Module 02: Understanding Market and Customers Module 03: Strategy Development Module 04: Roadmap Module 05: Development Methodologies Module 06: Analytics and Metrics Module 07: Marketing Module 08: Legal Aspects How is the Digital Product Management Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone looking to expand their skills and become a leader in the digital product management industry Marketing professionals looking to develop their skills in digital marketing Product development professionals looking to improve their skills in product management and e-commerce management Data analysts looking to improve their skills in data analytics and business analytics Career path This bundle will help you to develop your knowledge and skills to pursue different career paths, such as: Digital Marketing Manager (£25,000 - £70,000) Product Manager (£30,000 - £85,000) E-Commerce Manager (£25,000 - £75,000) Data Analyst (£20,000 - £50,000) Business Analyst (£25,000 - £70,000) GDPR Officer (£25,000 - £60,000) Certificates Diploma in Digital Product Management at QLS Level 5 Hard copy certificate - Included After successfully completing the course, you can order an original hardcopy Certificate of Achievement endorsed by the Quality Licence Scheme. This certificate will be delivered to your home, free of charge. To obtain the additional Quality Licence Scheme Endorsed Certificate, you will need to pay the corresponding fee based on the level of the courses: Level 1: £59 Level 2: £79 Level 3: £89 Level 4: £99 Level 5: £119 Level 6: £129 Level 7: £139 CPD QS Accredited Certificate Digital certificate - £10 Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS and will cost you £10 for each course. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - £29 International students are subject to a £10 delivery fee for their orders, based on their location.

HTTP streaming training course description This course looks at the delivery of video streams using HTTP adaptive streaming. Both MPEG DASH and HLS are investigated. Hands on sessions primarily involve using Wireshark to analyse streams. What will you learn Use Wireshark to analyse and troubleshoot HTTP video streams. Explain HTTP adaptive streaming works. Evaluate and compare MPEG DASH and HLS. Use tools to create HTTP adaptive streams. HTTP streaming training course details Who will benefit: Anyone working in the broadcast industry. Prerequisites: TCP/IP foundation for engineers Duration 2 days HTTP streaming training course contents What is HTTP streaming? The old way. Progressive downloads versus streaming. Why not UDP and RTP for delivery? Adaptive bit rate streaming. Standards. Hands on Base network setup. Using WireShark for HTTP streams. HTTP protocol stack IP, TCP, IPv6. HTTP. HTTP 1.0, HTTP 1.1, HTTP 2.0, HTTP header fields. HTML 5. Hands on Analysing HTTP. Adaptive bitrate streaming principles Chunks, fragments, segments. Manifest files. Encoding, resolution, bitrates. Addressing, relative and absolute URLs, redirection. When does the client switch streams? Switch points. Hands on Walk through of client behaviours on a stream. HTTP streaming architecture Server components, distribution components, client software. CDN, caching, multiple servers. Hands on Analysing CDN and Internet delivery. TCP and HTTP streaming interactions TCP ACK, TCP connections, unicast only. TCP flow control, TCP and performance. Hands on TCP window sizes. MPEG DASH Stakeholders, DASH architecture and model, codec agnostic, XML, Media Presentation Description, Media Presentation, segment formats. Hands on MPEG DASH analysis. HTTP Live Streaming and others Stakeholders. Media segments, media playlists, master playlists. Adobe HTTP dynamic streaming, Microsoft smooth streaming. Hands on Analysing HLS. Tools mp4dash, mp4fragment, libdash. Apple developer tools for HLS. Hands on Creating segmented content. Security HTTPS, encryption, content protection. Hands on Encryption analysis. Summary Choosing a streaming method. Impact of live versus VoD. Web sockets.

Feeling Stuck in Your Career? The Emotional Intelligence with Leading & Motivation - (20 in 1) Course Bundle is Your Skill-Building Solution. This exceptional collection of 20 premium courses is designed to encourage growth and improve your career opportunities. Suited to meet different interests and goals,Emotional Intelligence with Leading & Motivationbundle provides an engaging learning experience, helping you learn skills across various disciplines. With The Emotional Intelligence with Leading & Motivation - (20 in 1) Course Bundle, you'll have a personalised journey that aligns with your career goals and interests. This comprehensive package helps you confidently tackle new challenges, whether entering a new field or enhancing your existing knowledge. Emotional Intelligence with Leading & Motivationbundle is your gateway to expanding your career options, increasing job demand, and enhancing your skill set. By enrolling in this bundle, you'll receive complimentary PDF certificates for all courses, adding value to your resume at no extra cost. Develop key skills and achieve important progress in your career and personal development. Start your journey today and experience the transformative impact of Emotional Intelligence with Leading & Motivation - (20 in 1) Course bundle on your job life and career growth! This Emotional Intelligence with Leading & Motivation - (20 in 1) Course Bundle Comprises the Following CPD Accredited Courses: Course 01: Emotional Intelligence Course 02: Master Emotional Intelligence for Crucial Moments Course 03: Develop Your Emotional Confidence Course 04: Boost Your Confidence and Self-Esteem Course 05: Shape Your Social Confidence Course 06: Enhance Your Spiritual Confidence Course 07: Emotional Intelligence: Become EQ Counsellor Course 08: Foundation in Emotional Intelligence Course 09: Assertiveness and Self Confidence Development Course 10: Daily Motivation Hacks- The 50-minute Motivation Guide Course 11: Motivation - Motivating Yourself & Others Course 12: Essentials of Becoming a Manager and Managing Teams Course 13: Leading and Managing Remote Teama Course 14: Dealing With Difficult People Training Course Course 15: Mental Freedom: Freedom From Pain Course 16: Workplace Performance Management Course 17: Workplace Communication Management Course 18: Team Building Masterclass Course 19: Effective Communication Skills Course 20: Cognitive Behavioural Therapy (CBT) for Eating Disorders What will make you stand out? Upon completion of this online Emotional Intelligence with Leading & Motivation - (20 in 1) Course Bundle, you will gain the following: CPD QS Accredited Proficiency with this Emotional Intelligence with Leading & Motivation Bundle After successfully completing Emotional Intelligence with Leading & Motivation bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Emotional Intelligence with Leading & Motivation Bundle The online test with immediate results You can study and complete Emotional Intelligence with Leading & Motivation bundle at your own pace. Study for Emotional Intelligence with Leading & Motivation bundle using any internet-connected device, such as a computer, tablet, or mobile device. The Emotional Intelligence with Leading & Motivation - (20 in 1) Course bundle is a premier learning resource, with each course module holding respected CPD accreditation, symbolising exceptional quality. The content is packed with knowledge and is regularly updated to ensure it remains relevant. This bundle offers not just education but a constantly improving learning experience designed to enrich both your personal and professional development. Advance the future of learning with the Emotional Intelligence with Leading & Motivation bundle, a comprehensive, complete collection of 20 courses. Each course in Emotional Intelligence with Leading & Motivation bundle has been handpicked by our experts to provide a broad range of learning opportunities. Together, these modules form an important and well-rounded learning experience. Our mission is to deliver high-quality, accessible education for everyone. Whether you are starting your career, switching industries, or enhancing your professional skills, the Emotional Intelligence with Leading & Motivation bundle offers the flexibility and convenience to learn at your own pace. Make the Emotional Intelligence with Leading & Motivation package your trusted partner in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Emotional Intelligence with Leading & Motivation - (20 in 1) Course is perfect for: Expand your knowledge and skillset for a fulfilling career with Emotional Intelligence with Leading & Motivation bundle. Become a more valuable professional by earning CPD certification and mastering in-demand skills with Emotional Intelligence with Leading & Motivation bundle. Discover your passion or explore new career options with the diverse learning opportunities in Emotional Intelligence with Leading & Motivation bundle. Learn on your schedule, in the comfort of your home -Emotional Intelligence with Leading & Motivation bundle offers ultimate flexibility for busy individuals. Requirements You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Gain a wide range of skills across various fields, improve your problem-solving capabilities, and keep current with industry trends. Perfect for those aiming for career advancement, exploring a new professional direction, or pursuing personal growth. Begin your journey with Emotional Intelligence with Leading & Motivation bundle. Certificates CPD Certificates Digital certificate - Included

ITIL® 4 Specialist: Drive Stakeholder Value: In-House Training The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: Understand how customer journeys are designed Know how to target markets and stakeholders Know how to foster stakeholder relationships Know how to shape demand and define service offerings Know how to align expectations and agree on details of services Know how to onboard and offboard customers and users Know how to act together to ensure continual value co-creation (service consumption / provisioning) Know how to realize and validate service value Customer Journey Purpose of the Module Purpose of Mastering the Customer Journey Touchpoints and Service Interactions Module Topics Mapping the Customer Journey Designing the Customer Journey Measuring and Improving the Customer Journey Customer Journey Step 1: Explore Purpose of the Module Purpose of the Explore Step Module Topics Understanding Service Consumers Understanding Service Providers Understanding and Targeting Markets Customer Journey Step 2: Engage Purpose of the Module Purpose of the Engage Step Aspects of Service Value Module Topics Service Relationship Types Building Service Relationships Building and Sustaining Trust and Relationships Analyzing Customer Needs Managing Suppliers and Partners Customer Journey Step 3: Offer Purpose of the Module Purpose of Shaping Demand and Service Offerings Module Topics Managing Demand and Opportunities Specifying and Managing Customer Requirements Designing Service Offerings and User Experience Selling and Obtaining Service Offerings Customer Journey Step 4: Agree Purpose of the Module Purpose of Aligning Expectations and Agreeing on Services Module Topics Agreeing on and Planning Value Co-Creation Negotiating and Agreeing on a Service Customer Journey Step 5: Onboard Purpose of the Module Purpose of Onboarding and Offboarding ITIL® Management Practices Module Topics Planning Onboarding Fostering Relationships with Users Providing User Engagement and Delivery Channels Enabling Users for Service Elevating Mutual Capabilities Offboarding Customer Journey Step 6: Co-create Purpose of the Module Purpose of Service Provision and Consumption Module Topics Service Mindset Ongoing Service Interactions Nurturing User Communities Customer Journey Step 7: Realize Purpose of the Module Measuring Service Value Purpose of Value Capturing and Customer Journey Improvement Realizing Service Value in Different Settings Module Topics Tracking Value Realization Assessing and Reporting Value Realization Evaluating Value Realization and Improving Customer Journeys Realizing Value for the Service Provider