16456 Manager courses

Get ready for an exceptional online learning experience with the HR Management: Recruitment, Interview, Payroll & Performance Management bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The HR Management is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, theHR Management package has something for everyone. As part of the HR Management: Recruitment, Interview, Payroll & Performance Management package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the HR Management bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following HR Management: Recruitment, Interview, Payroll & Performance Management CPD-accredited courses: Course 01: HR Management Training Course 02: Recruitment Consultant Diploma Course 03: Payroll Management Course Course 04: Virtual Interviewing for HR Course 05: UK Employment Law Course 06: Diploma in Office Administration Online Course 07: Meeting Management Online Course 08: Equality, Diversity and Discrimination Course 09: Cross-Cultural Awareness Training Course 10: GDPR UK Training Course 11: Conflict Resolution in the Workplace Course 12: Crisis Communication for HR Course 13: Workplace Performance Management Course 14: Workplace Productivity Training Course 15: Effective Communication Skills Course 16: Career Development Plan Fundamentals Course 17: CV Writing and Job Searching Course 18: Learn to Level Up Your Leadership Course 19: Networking Skills for Personal Success Course 20: Ace Your Presentations: Public Speaking Masterclass What will make you stand out? Upon completion of this online HR Management: Recruitment, Interview, Payroll & Performance Management bundle, you will gain the following: CPD QS Accredited Proficiency with this HR Management bundle After successfully completing the HR Management bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this HR Management bundle The online test with immediate results You can study and complete the HR Management bundle at your own pace. Study for the HR Management bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this HR Management: Recruitment, Interview, Payroll & Performance Management bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This HR Management bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the HR Management: Recruitment, Interview, Payroll & Performance Management, a rich anthology of 30 diverse courses. Our experts handpick each course in the HR Management bundle to ensure a wide spectrum of learning opportunities. This HR Management bundle will take you on a unique and enriching educational journey. The HR Management: Recruitment, Interview, Payroll & Performance Management bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the HR Management bundle offers you the flexibility and convenience to learn at your own pace. Make the HR Management package your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The HR Management: Recruitment, Interview, Payroll & Performance Management bundle is perfect for: HR Professionals: Enhance recruitment, interview, and other HR skills. Managers: Improve team performance and payroll management. Business Owners: Understand core HR functions. Career Changers: Enter the HR field. Recent Graduates: Develop a comprehensive HR skill set. Requirements You are warmly invited to register for this HR Management: Recruitment, Interview, Payroll & Performance Management bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon HR Management: Recruitment, Interview, Payroll & Performance Management course completion, you can expect to: HR Assistant Recruitment Coordinator Payroll Specialist HR Advisor Performance Manager HR Manager Certificates 20 CPD Quality Standard Pdf Certificates Digital certificate - Included

Become the next successful HR and Payroll Manager with this Course Do you have good intersocial skills? Are you an organized person when it comes to dealing with money? If any of them are a yes, then you have the talent to be a very successful HR and Payroll Manager and this course will make sure you know how. A company always needs a HR and Payroll Manager to manage their employees and their payroll. This is where you come in. Help managing your fellow employees and make the company more organized regarding payroll management. This course will teach you the role of a Human Resource Manager. It will help you to understand recruitment, selection and appraisal processes. Gain in-depth knowledge of various cultures and ethics. Further, this HR and Advance Payroll Management course covers diverse topics within HR, covering the role of a Human Resources Manager and how to recruit, select, train and assess employees, to employee motivation, employee-employer relations, and how to manage change within an organisation. The Course comprises of multiple units, covering all there is to learn about Accredited Diploma in HR and Payroll Management . Upon completion of all the units, test your knowledge by giving an exam. This course will be very influential for anyone looking for a career in HR and payroll management. Don't forget every company needs a HR and Payroll Manager. That could be you! Course Highlights Accredited Diploma in HR and Payroll Management is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Diploma in HR and Payroll Management into 71 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 18 hours hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Diploma in HR and Payroll Management Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Diploma in HR and Payroll Management is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Diploma in HR and Payroll Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Accredited Diploma in HR and Payroll Management - Updated Version Human Resource Management Introduction to Human Resources 00:17:00 Employee Recruitment and Selection Procedure 00:32:00 Employee Training and Development Process 00:22:00 Performance Appraisal Management 00:19:00 Employee Relations 00:15:00 Motivation and Counselling 00:19:00 Ensuring Health and Safety at the Workplace 00:16:00 Employee Termination 00:15:00 Employer Records and Statistics 00:11:00 Payroll Management Payroll Basics 00:10:00 Company Settings 00:08:00 Legislation Settings 00:07:00 Pension Scheme Basics 00:06:00 Pay Elements 00:14:00 The Processing Date 00:07:00 Reports and Historical Data 00:08:00 Adding Existing Employees 00:08:00 Adding New Employees 00:12:00 Payroll Processing Basics 00:11:00 Entering Payments 00:12:00 Pre-Update Reports 00:09:00 Updating Records 00:09:00 e-Submissions Basics 00:09:00 Process Payroll (November) 00:11:00 Editing Employee Records 00:07:00 Process Payroll (December) 00:12:00 Resetting Payments 00:05:00 Quick SSP 00:10:00 An Employee Leaves 00:13:00 Final Payroll Run 00:07:00 Year-End Procedures 00:09:00 Accredited Diploma in HR and Payroll Management - Old Version Human Resource Management Module One - Getting Started FREE 00:30:00 Module Two - Human Resources Today FREE 01:00:00 Module Three - Recruiting and Interviewing 01:00:00 Module Four - Retention and Orientation 01:00:00 Module Five - Following Up With New Employees 01:00:00 Module Six - Workplace Health & Safety 01:00:00 Module Seven - Workplace Bullying, Harassment, and Violence 01:00:00 Module Eight - Workplace Wellness 01:00:00 Module Nine - Providing Feedback to Employees 01:00:00 Module Ten - Disciplining Employees 01:00:00 Module Eleven - Terminating Employees 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities 00:00:00 Bookkeeping & Payroll Basics Module One - Introduction FREE 00:30:00 Module Two - Basic Terminology FREE 01:00:00 Module Three - Basic Terminology (II) 01:00:00 Module Four - Accounting Methods 01:00:00 Module Five - Keeping Track of Your Business 01:00:00 Module Six - Understanding the Balance Sheet 01:00:00 Module Seven - Other Financial Statements 01:00:00 Module Eight - Payroll Accounting Terminology 01:00:00 Module Nine - End of Period Procedures 01:00:00 Module Ten - Financial Planning, Budgeting and Control 01:00:00 Module Eleven - Auditing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Payroll Management What Is Payroll? FREE 01:00:00 Principles Of Payroll Systems FREE 01:00:00 Confidentiality And Security Of Information 00:30:00 Effective Payroll Processing 01:00:00 Increasing Payroll Efficiency 01:00:00 Risk Management in Payroll 00:30:00 Time Management 00:30:00 Personnel Filing 01:00:00 When Workers Leave Employment 01:00:00 Hiring Employees 01:00:00 Paye and Payroll for Employers 01:00:00 Tell HMRC about a New Employee 01:00:00 Net And Gross Pay 01:00:00 Statutory Sick Pay 00:30:00 Minimum Wage for Different types of Work 01:00:00 Mock Exam Mock Exam- Accredited Diploma in HR and Payroll Management 00:30:00 Final Exam Final Exam- Accredited Diploma in HR and Payroll Management 00:30:00

HR & Payroll Training Suppose you want to start a career as an HR & Payroll manager or improve your knowledge and skills in HR & Payroll but do not know where to begin. In that case, this HR Payroll course will provide you with the necessary skills and expertise to take your professionalism to the next level. This thorough HR & Payroll course will provide you with all of the required skills and important insight into HR & Payroll to help you advance your career and opportunities in this field. When working as an HR & Payroll manager, there are always new skills to master and new knowledge to acquire. This HR Payroll course will fully prepare you to embrace all of the key skills and information in this sector. After completing this HR Payroll comprehensive, combined course, you will have a thorough understanding of Payroll Management and great practical abilities in Human Resource Management, allowing you to excel as a successful HR & Payroll manager in a competitive industry. Enrol in our HR & Payroll right now and start learning! Main Course : HR & Payroll Management Free Courses : Safer Recruitment Training Level 4 Time Management [ Note: Free PDF certificate as soon as completing the HR and Payroll course ] HR and Payroll Course curriculum of HR & Payroll Module 01: Introduction to HRM Module 02: Goals of HRM Module 03: Human Capital Management Module 04: Recruitment Module 05: Employee Selection Module 06: Performance Management Module 07: Talent Management Module 08: Motivation and People Management Module 09: Health, Safety and Welfare of Employees Module 10: HR Strategies Module 11: Introduction to Payroll Management Module 12: Basic Function of the Payroll Department Module 13: Payroll Management Issues Module 14: Payroll Systems Module 15: Paye, TAX, NI Certification of HR Payroll After completing the MCQ/Assignment assessment for this HR & Payroll course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? HR & Payroll Fresh Graduates Students HR Executives Payroll Executives People interested in learning about HR management and HR and Payroll Requirements HR & Payroll There are no specific requirements for this HR & Payroll course because it does not require any advanced knowledge or skills. Students who intend to enrol in this HR Payroll course must meet the following requirements: HR Payroll :Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

HR and Payroll Training Suppose you want to start a career as an HR and Payroll manager or improve your knowledge and skills in HR & Payroll but do not know where to begin. In that case, this HR Payroll course will provide you with the necessary skills and expertise to take your professionalism to the next level. This thorough HR and Payroll course will provide you with all of the required skills and important insight into HR & Payroll to help you advance your career and opportunities in this field. When working as an HR and Payroll manager, there are always new skills to master and new knowledge to acquire. This HR Payroll course will fully prepare you to embrace all of the key skills and information in this sector. After completing this HR Payroll comprehensive, combined course, you will have a thorough understanding of Payroll Management and great practical abilities in Human Resource Management, allowing you to excel as a successful HR and Payroll manager in a competitive industry. Enrol in our HR and Payroll right now and start learning! Main Course : HR and Payroll Management Free Courses : Safer Recruitment Training Level 4 Time Management [ Note: Free PDF certificate as soon as completing the HR & Payroll course ] HR & Payroll Course curriculum of HR and Payroll Module 01: Introduction to HRM Module 02: Goals of HRM Module 03: Human Capital Management Module 04: Recruitment Module 05: Employee Selection Module 06: Performance Management Module 07: Talent Management Module 08: Motivation and People Management Module 09: Health, Safety and Welfare of Employees Module 10: HR Strategies Module 11: Introduction to Payroll Management Module 12: Basic Function of the Payroll Department Module 13: Payroll Management Issues Module 14: Payroll Systems Module 15: Paye, TAX, NI Certification of HR Payroll After completing the MCQ/Assignment assessment for this HR and Payroll course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? HR and Payroll Fresh Graduates Students HR Executives Payroll Executives People interested in learning about HR management and HR and Payroll Requirements HR and Payroll There are no specific requirements for this HR and Payroll course because it does not require any advanced knowledge or skills. Students who intend to enrol in this HR Payroll course must meet the following requirements: HR Payroll :Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

In today's competitive business environment, organisations need to focus on quality management to ensure customer satisfaction, continuous improvement, and sustainable growth. The ISO 9001:2015 Fundamentals and Implementation Course is designed to provide a comprehensive understanding of the ISO 9001:2015 standard and its implementation process. This course covers eight modules, including an introduction to ISO 9001:2015, context of the organisation, leadership, planning, support, operation, performance evaluation, and improvement. Learning Outcome: Understand the principles and requirements of the ISO 9001:2015 standard Develop a quality management system that meets the ISO 9001:2015 requirements Conduct internal audits and management reviews to ensure compliance and continual improvement Implement corrective actions and preventive actions to address non-conformities Evaluate the effectiveness of the quality management system through monitoring and measuring performance Enhance their knowledge and skills in quality management and its application in different industries. The ISO 9001:2015 Fundamentals and Implementation Course is designed to provide a comprehensive understanding of the ISO 9001:2015 standard and its implementation process. The course consists of eight modules, each covering a specific aspect of the standard. Module 01: Introduction to ISO 9001:2015 - This module provides an overview of the ISO 9001:2015 standard, its history, and its structure. Module 02: Clause 4 - Context of the Organization - This module covers the requirements related to understanding the organisation and its context, identifying the interested parties, and defining the scope of the quality management system. Module 03: Clause 5 - Leadership - This module focuses on the leadership requirements of the standard, including the role of top management, the quality policy, and the organisational culture. Module 04: Clause 6 - Planning - This module covers the planning requirements of the standard, including risk management, quality objectives, and quality planning. Module 05: Clause 7 - Support - This module focuses on the support requirements of the standard, including the resources, competence, communication, and documented information. Module 06: Clause 8 - Operation - This module covers the operational requirements of the standard, including product/service realisation, control of external providers, and release of products and services. Module 07: Clause 9 - Performance Evaluation - This module focuses on the requirements related to monitoring, measurement, analysis, and evaluation of the quality management system and its performance. Module 08: Clause 10 - Improvement - This module covers the requirements related to nonconformities, corrective actions, preventive actions, and continual improvement. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Quality managers and supervisors Quality auditors and consultants Anyone responsible for developing or maintaining a quality management system Professionals interested in enhancing their knowledge and skills in quality management. Career path Quality Manager - £30,000 - £60,000 per annum Quality Auditor - £25,000 - £40,000 per annum Quality Consultant - £30,000 - £60,000 per annum Operations Manager - £30,000 - £60,000 per annum.

The course explains the complexities and dynamism involved in understanding and managing organizational processes and structures. This course aims to provide learners with a foundational understanding of leadership and organizational behaviour. By the end of the module, learners will have gained the knowledge and skills required to understand the concept of leadership, identify leadership competencies, explain the importance of self-awareness in leadership, differentiate between traditional and contemporary leadership theories, and develop fundamental leadership skills.After the successful completion of the course, you will be able to learn about the following, What is Leadership and organizational behaviour? Understanding of Leadership Competencies. Why is self-awareness important in leadership? Different traditional and contemporary leadership theories. Understanding of different fundamental leadership skills like Self-awareness, Communication, Influence, and learning agility. The working of Leadership and management together in organizations. The aim of this course is to provide learners with a foundational understanding of leadership and organizational behavior. By the end of the module, learners will have gained the knowledge and skills required to define leadership, identify the key competencies of effective leaders, understand the importance of self-awareness in leadership, compare and contrast traditional and contemporary leadership theories, develop fundamental leadership skills, and recognize the relationship between leadership and management in organizations. The aim of this module is to provide learners with a comprehensive understanding of leadership and organizational behavior. By the end of the module, learners will have gained the knowledge and skills required to understand leadership competencies, the importance of self-awareness in leadership, traditional and contemporary leadership theories, fundamental leadership skills, and how leadership and management work together in organizations. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Leadership and Organizational Behaviour Self-paced pre-recorded learning content on this topic. Understanding Leadership and Organizational Behaviour Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Leadership Development Specialist Organizational Development Consultant Human Resource Manager Talent Management Coordinator Leadership Coach Executive Director Business Development Manager Training and Development Manager Management Consultant Change Management Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Make Rapid Progress with a Comprehensive Set of Project Management Templates

The Level 5 qualifications in Management and Leadership are aimed at those who are working as middle managers and those who are aspiring to be senior managers. This qualification is mainly focused on the improvement of the student’s capabilities and core management skills such as resource management, recruitment, and information management. The Level 5 Diploma in Management and Leadership has been devised for developing the key skills of middle managers and those who are striving to be senior managers. This diploma is a benchmark qualification for full CMI membership which will take you one step closer to the status of a Chartered Manager. We have a 100% pass rate due to the high levels of support delivered through our online learning platform and individual coaches/assessors are assigned to all students. Our speed of response is second to none and our 5-star rating from our students speaks for itself. We are delighted to have supported students to unleash their potential from a diverse range of organisations both within the UK and internationally from organisations that have most recently included: Michelin Barclays Firstsource Mercedes Benz Shangrila Hotels and Resorts Virgin Money UK Person College London North Norfolk District Council G&L Scientific Coca Cola New Balance PureGym As a CMI accredited Chartered Manager Centre, many of our students go on to achieve recognition as Chartered Managers through our centre. Study method Online, self-paced Duration 9 months Access to content Access until course completion Qualification Level 5 Diploma - Extended Diploma in Business and Management CPD 540 CPD hours / points Additional info Exam(s) / assessment(s) is included in price Tutor is available to students CPD 540 CPD hours / points Accredited by Chartered Management Institute Key Benefits Latest and emerging as well as classical leadership and management concepts, theories and models. Practical guidance and support from our coaches and assessors who are all CMI Chartered Managers or Fellows. An internationally – recognised professional qualification. The credits earned at this course can be transferred to other courses if the students want to pursue MBA or any other Masters. On successful completion of the programme, students will be able to demonstrate their understanding and ability to apply leadership and management good practice which will improve their attractiveness to employers. The programme covers a choice of the following Units to a Total Qualification Time of 540 hours: CMI 502 Developing, Managing and Leading Individuals and Teams to Achieve Success (60 Hours TUT) CMI 504 Managing Performance (50 Hours TUT) CMI 506 Managing Equality, Diversity and Inclusion (50 Hours TUT) CMI 514 Managing Change (50 Hours TUT) CMI 513 Managing Projects to Achieve Results (60 Hours TUT) CMI 515 Creating and Delivering Operational Plans (60 Hours TUT) CMI 517 Principles of innovation (50 Hours TUT) CMI 520 Managing finance (60 Hours TUT) CMI 523 Principles of marketing products and services (60 Hours TUT) CMI 524 Conducting a Management Project (100 Hours TUT) CMI 525 Using Reflective Practice to Inform Personal and Professional Development (50 Hours TUT) We also provide students with access to the full CMI syllabus and support them if they wish to choose alternative Units. What the programme offers Level 5 Diploma in Leadership & Management from Chartered Management Institute (CMI) Student membership of the Chartered Management Institute Full learning support and all course materials All registration and assessment fees (We don't believe in hidden costs) Unrivalled one-to-one tutor support throughout the entire learning journey. A dedicated Chartered Manager as your programme coach/assessor 24-7 access to our extensive online Academy and CMI's Management Direct learning platform. All assessment and support materials are accessible through our online learning platform Assessment feedback within 48 hours to keep students motivated and on track The opportunity to progress to become recognised as a Chartered Manager upon successful completion Who is this course for? Middle Managers, potential middle managers and senior managers/business owners who want to consolidate their understanding of leadership and management good practice and gain formal recognition of their leadership and management abilities from the Chartered Management Institute – the only worldwide Chartered leadership and management professional body. Requirements None - we offer an inclusive and welcoming learning environment to all our students and there are no barriers to entry. Prospective students should be aware this CMI level 5 qualification is approximately equivalent to an academic degree level. Students will be required to submit assignments to this level. Career path A career in leadership and management. A possible progression route on successful completion of a Level 5 qualification in Strategic Management and Leadership would be to, Progress to other qualifications at the next level (e.g. from Level 5 Certificate to Level 6 or 7 Certificate)

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00