17285 Manager courses

Opaque Transparency: The Silent Project Killer A 2014 report from the Standish Group showed that a staggering 31.1% of software projects get cancelled before completion. Further, over 50% of projects will cost nearly 200% of their original estimates, and only 16% of software projects are completed on time and on budget. The report cited user collaboration, executive level support and clearly stated requirements as key contributors to success, but what's the common denominator? Having led many public and private classes, and consulted with many corporations, I hear the same pain points over and over. Sharing these pains (which everyone of course believes are unique to them!) will hopefully lead to more project managers pushing for support, executives introspecting a little deeper and more realistically, and team members asking for more project transparency! I've summed up the major project pains from folks mentioned above in to one collective term: transparency. Transparency means clarity, and there are many opportunities from day one of a project to introduce clarity, yet so often these opportunities are missed one after the other. This makes the lack of transparency a silent project killer, slowly choking any chance of success and lending itself to the sad statistics shown above. Thankfully, there is hope! A clear and realistic project charter gets things off to a good start, but it needs to be followed up with other key processes. This presentation talks about those key processes, and more importantly, the fact that brilliant processes are useless without the right people employing them.

Managing people isn’t about being the loudest in the room—it’s about understanding how systems, communication, law, and leadership all work together without the need for panic buttons. This bundle combines essential areas like line management, HR, employment law, supply chain awareness, and disaster management—because sometimes managing people means managing everything else too. Whether you’re guiding teams through the day-to-day or navigating tougher situations, this set of courses keeps it clear and practical (in the good way, not the buzzword way). A solid choice for those who prefer their leadership with less jargon and more results. Learning Outcomes: Understand core responsibilities in line management roles. Learn key aspects of UK employment law basics. Handle disaster-related planning and workplace strategies. Explore essential HR management and team structure principles. Develop knowledge in supply chain operations and logistics. Improve confidence in people-focused leadership decision making. Who is this Course For: New or developing line managers across any industry. Professionals working in people-focused business environments. Team leaders wanting stronger HR and legal awareness. Operations staff needing broader management understanding. Managers preparing for difficult workplace scenarios. Supervisors overseeing supply and staffing coordination. Individuals moving into management for the first time. Anyone managing staff with growing responsibility. Career Path: Line Manager – Average Salary: £37,000 Human Resources Officer – Average Salary: £32,000 Disaster Recovery Coordinator – Average Salary: £38,000 Operations Supervisor – Average Salary: £34,000 Supply Chain Analyst – Average Salary: £40,000 Employment Law Advisor – Average Salary: £44,000

Looking for a way of getting your creative juices flowing? Want to make an impact in other people's lives? Then learn how to make and market your products online effectively. Description:  The internet is an amazing tool and something to be appreciated by everyone in this era. It has made communication and teamwork so much easier but also created a whole new generation of entrepreneurs and a new playground for marketers. And now you can be one of those people and learn to create and market your own products online using this course. Through this course, you will be able to identify different product demands over the internet and learn to create your own. You can also expect to learn how to get high-profit margins by making products quickly, efficiently and effectively. Get a turnaround within 24 hours and get started on the next idea of yours. You will need to brainstorm throughout the entire process in order to come up with new ideas that will convince the marketplace that your products or services can benefit them. So get this course now and explore how to make a unique function quick and sell it at a very high-profit margin. Who is the course for? Individuals who want to start their own online information business. New online marketers. Individuals who want to make money. Individuals with great ideas but don't know where to start from. Anyone with working knowledge of internet and wants to profit from the web. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Product Creation will be very beneficial and helpful, especially to the following careers: Web writer or content marketer Social Media Marketer Digital Products Specialist Entrepreneur Product Creator Content Manager E-book designer/creator E-book writer Content editor. Module 1: Introduction to Product Creation It All Starts with an Idea 02:00:00 Whether or not you are capable of creating the products yourself is unimportant. 00:30:00 Should You be the Manufacturer, as well as the Creator? 01:00:00 Three 'Musts' for Successful Product Creation 00:30:00 Gathering Testimonials and Refining Your Product in One Fell Swoop 00:15:00 Product Creation Pitfalls to Avoid 01:00:00 Price Testing: A Critical Element of Marketing Success 00:15:00 Deciding Upon Delivery Methods for Your Product 00:15:00 Applying the Final Touches to Your Product 00:15:00 Guaranteeing Your New Product 00:15:00 Terms of Use: A Critical Protection for Your New Product 00:15:00 Increasing the Value of Your Product 00:30:00 Module 2: Creating Information Product Introduction 00:15:00 Why Would You Create an Information Product? 02:00:00 Getting an Idea for your Product 00:15:00 So how can we research what people are looking for? 01:00:00 Research and Building up Knowledge 01:00:00 Types of Info Product 00:15:00 Tools you may need to produce your Product. 00:15:00 Creating Your Product Outline 01:00:00 Create It Yourself or Outsource It 00:30:00 How to Create a Video Informational Product 01:00:00 How to Add Value to Your Product 01:00:00 Sale Page Tips 00:30:00 Conclusion 00:15:00 Module 3: Creating Best Selling Product Introduction 00:15:00 Step1 Create A Product Concept 00:30:00 Step 2 Create A Blueprint Of The Product 01:00:00 Step 3 Create The Core Product 00:30:00 Step 4 Add More Value To The Core Product 00:30:00 Step 5 Create eCovers Easily In Minutes For Free 00:30:00 Step 6 Do A Mini-Launch And Make Money Online 01:00:00 Step 7 Establish A Stronger Online Business 00:30:00 Summary 00:15:00 Module 4: Creating E-Book How To Start To Write An Ebook 01:00:00 Creative Ways To Attract Buyers For Your Product 00:15:00 How To Effectively Draft The Table Of Content Of Your Book 01:00:00 Writing Content Yourself versus Outsourcing 01:00:00 Best Ways To Outsource 00:30:00 Who Should You Hire To Create Your Product 00:30:00 Benefits Of A Long Term Working Relationship With The People You Outsource To 00:30:00 Wrapping Up 00:15:00 Mock Exam Mock Exam - Advanced Diploma in Product Creation 00:20:00 Final Exam Final Exam - Advanced Diploma in Product Creation 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Register on the Advanced Diploma in PHP Web Development with MySQL, GitHub & Heroku today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Advanced Diploma in PHP Web Development with MySQL, GitHub & Heroku is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Advanced Diploma in PHP Web Development with MySQL, GitHub & Heroku Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Advanced Diploma in PHP Web Development with MySQL, GitHub & Heroku, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Content Unit 01: Introduction Introduction 00:06:00 Unit 02: Environment Configuration Module 01: Setup a PHP Environment using XAMPP 00:16:00 Module 02: Install Composer Package Manager 00:03:00 Module 03: Visual Studio Code - Web Development Add ons 00:12:00 Module 04: Create a GitHub Account 00:13:00 Module 05: Create a Heroku Account 00:08:00 Unit 03: PHP Basics and Syntax Module 01: How PHP Works 00:29:00 Module 02: IFELSE Statements 00:19:00 Module 03: Switch Statements 00:09:00 Module 04: FOR Loop 00:10:00 Module 05: WHILE AND DOWHILE Loops 00:14:00 Module 06: PHP Arrays and Manipulation 00:13:00 Module 07: String Manipulation Functions 00:28:00 Module 08: Date and Time Manipulation Functions 00:15:00 Module 09: User Defined Functions 00:22:00 Module 10: PHP Include and Require 00:22:00 Module 11: PHP Website Layout - With Bootstrap 00:23:00 Module 12: Add Project to Github 00:08:00 Module 13: Publish Website to Heroku 00:20:00 Unit 04: PHP Forms and MySQL and User Authentication Module 01: Project and Website Setup 00:21:00 Module 02: Create a Bootstrap 4 Form 00:28:00 Module 03: PHP Form - $_GET Action 00:23:00 Module 04: PHP Form - $_POST Action 00:11:00 Module 05: Design Database with phpMyAdmin 00:19:00 Module 06: Connect to Database using PHP PDO 00:18:00 Module 07: Save Records to Database 00:38:00 Module 08: View Database Records 00:36:00 Module 09: View One Record's Details 00:28:00 Module 10: Update Database Records 00:34:00 Module 11: Delete Database Records 00:11:00 Module 12: Final Touches: Form Validation, Error Messages, Success Messages 00:17:00 Module 13: Create Heroku App and Remote Database 00:21:00 Module 14: Setup Authentication Tables in Database 00:20:00 Module 15: Setup Login and Authentication 00:29:00 Module 16: Control User Access 00:08:00 Module 17: Sending Confirmation Emails 00:31:00 Module 18: Upload Profile Pictures 00:31:00 Module 19: Final Touches 00:14:00 Resources Resources - Modern PHP Web Development w/ MySQL GitHub & Heroku 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Overview Organisational Change & Effective Planning Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Organisational Change & Effective Planning Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Types of Organisations Types of Organisations 00:16:00 Module 02: Managing and Leading Teams Managing and Leading Teams 00:15:00 Module 03: Applying the Group or Functional Approach to Training Applying the Group or Functional Approach to Training 00:12:00 Module 04: Role of HR & Organisational Development Role of HR & Organisational Development 00:14:00 Module 05: Change in a Business Change in a Business 00:15:00 Module 06: Organisational Commitment, Motivating and Supporting Organisational Commitment, Motivating and Supporting 00:12:00 Module 07: Developing a Change Plan and Evaluating the Effectiveness Developing a Change Plan and Evaluating the Effectiveness 00:14:00

Overview Spill Management Training Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Spill Management Training Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to Spill Management Introduction to Spill Management 00:24:00 Module 02: Hazardous Substances Hazardous Substances 00:23:00 Module 03: Pollution Incident Response Planning Pollution Incident Response Planning 00:11:00 Module 04: Managing a Spill Managing a Spill 00:38:00 Module 05: Spill Clean-Up Guideline Spill Clean-Up Guideline 00:17:00 Module 06: Spills on a Road or Highway Spills on a Road or Highway 00:14:00 Module 07: Diesel Spillages: An Overview Diesel Spillages An Overview 00:22:00 Module 08: Site-Specific Pollution Control Options Site-Specific Pollution Control Options 00:12:00 Module 09: Spill Prevention & Control Checklist Spill Prevention & Control Checklist 00:14:00 Module 10: Ways to Encourage Best Practice Ways to Encourage Best Practice 00:13:00 Assignment Assignment - Spill Management Training 00:00:00

In the fast-paced environment of the workplace, accidents and emergencies can strike at any moment. 'Workplace First Aid Level 4' course emerges as a beacon of knowledge for those aspiring to be the difference-makers during these critical times. With a comprehensive curriculum spanning 21 modules, learners will be submerged into the world of workplace safety, from the basics to complex emergency management, mental health first aid, and even pandemic-specific guidelines. This curriculum doesn't just end at knowledge; it empowers and equips you to respond swiftly and effectively when every second counts. Learning Outcomes Understand the fundamentals and legal framework of workplace first aid. Master the skills of primary and secondary surveys during emergencies. Learn about emergency management, including CPR, AED, and handling fractures. Delve into the essentials of mental health first aid in a professional setting. Acquire knowledge about first aid protocols during the Coronavirus pandemic, ensuring safety and compliance. Why choose this Workplace First Aid Level 4 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Workplace First Aid Level 4 Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Workplace First Aid Level 4 course for? Those responsible for workplace health and safety measures. Individuals aspiring to be certified workplace first aiders. Managers or team leaders prioritising team well-being. Professionals in high-risk environments like construction or factories. Anyone keen on enhancing their emergency response skills. Career path Health and Safety Officer: £25,000 - £40,000 Workplace First Aider: £20,000 - £30,000 Emergency Response Coordinator: £28,000 - £45,000 Mental Health First Aid Trainer: £22,000 - £38,000 Risk Assessment Manager: £35,000 - £50,000 Occupational Health Advisor: £30,000 - £45,000 Prerequisites This Workplace First Aid Level 4 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Workplace First Aid Level 4 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Workplace First Aid Introduction to Workplace First Aid 01:03:00 Module 02: Appointed Persons in the Workplace First Aid Appointed Persons in the Workplace First Aid 00:24:00 Module 03: Incident Management at Work Incident Management at Work 00:37:00 Module 04: Classifications and Abbreviations Classifications and Abbreviations 00:19:00 Module 05: Emergency Management Emergency Management 00:27:00 Module 06: Primary Survey Primary Survey 00:22:00 Module 07: Secondary Survey Secondary Survey 00:29:00 Module 08: Basic First-Aid Techniques Basic First-Aid Techniques 00:44:00 Module 09: AED AED 00:26:00 Module 10: Minor Injuries at Workplace Minor Injuries at the Workplace 01:09:00 Module 11: Loss of Responsiveness and CPR Loss of Responsiveness and CPR 00:32:00 Module 12: Breathing Problems Breathing Problems 00:20:00 Module 13: Secondary Illnesses and Injuries Secondary Illnesses and Injuries 00:34:00 Module 14: Fractures and Dislocations Dealing With Fractures and Dislocations 00:16:00 Module 15: Call for an Emergency Call for an Emergency 00:12:00 Module 16: Things to Keep in Mind for A First Aider Things to Keep in Mind for a First Aider 00:18:00 Module 17: Legal Framework for Workplace First Aid Legal Framework for Workplace First Aid 00:34:00 Module 18: Mental Health First Aid in the Workplace Mental Health First Aid in the Workplace 00:26:00 Module 19: First Aid during CoronaVirus Pandemic First Aid during CoronaVirus Pandemic 00:26:00 Module 20: First aid Qualifications During the Pandemic, Risk at Work and PPE Regulations First Aid Qualifications During the Pandemic, Risk at Work and PPE Regulations 00:39:00 Module 21: Remote Psychological First Aid Remote Psychological First Aid 00:43:00

Let's start an enlightening journey with the 'British Cleaning Certification Award', a course crafted to transform novices into adept cleaning professionals.  Imagine a career where each day brings a new challenge, a fresh setting, and the satisfaction of leaving spaces purely clean. This course is developed by following the guidelines of esteemed bodies such as the British Institute of Cleaning Science and the British Cleaning Council, it is not just a learning path; it's a gateway to mastering the art of cleanliness. Dive into the depths of various cleaning realms, from the comfort of household chores to the intricacies of commercial kitchen hygiene.  Learn about the diverse equipment, eco-friendly products, and appropriate clothing that redefine cleaning standards. With modules covering non-routine waste management, chemical safety, and keyholding, the course goes beyond the basics, preparing you for real-world scenarios. Learning Outcomes: Gain comprehensive knowledge of different cleaning environments and techniques. Master the use of various cleaning equipment and eco-friendly products. Understand the principles of chemical safety and effective waste management. Acquire skills in business management, customer satisfaction, and staff supervision. Learn effective marketing strategies for a successful cleaning business. Why buy this British Cleaning Certification Award? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the British Cleaning Certification Award you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Individuals aspiring to enter the cleaning industry. Entrepreneurs planning to start their own cleaning business. Current cleaning professionals seeking formal certification. Managers overseeing cleaning staff and operations. Individuals interested in learning about diverse cleaning techniques. Prerequisites This British Cleaning Certification Award was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Domestic Cleaner: £15,000 - £20,000 per annum Commercial Cleaner: £17,000 - £22,000 per annum Cleaning Supervisor: £20,000 - £25,000 per annum Facility Manager: £30,000 - £40,000 per annum Cleaning Business Owner: Variable, depending on business size and success Health and Safety Officer (in cleaning sector): £25,000 - £35,000 per annum Course Curriculum Module 01: An Introduction to the Cleaning Job An Introduction to the Cleaning Job 00:19:00 Module 02: The Diversity of Cleaning Jobs The Diversity of Cleaning Jobs 00:26:00 Module 03: Cleaning Equipment, Products and Clothing Cleaning Equipment, Products and Clothing 00:24:00 Module 04: House Cleaning House Cleaning 00:22:00 Module 05: Food Kitchen and Commercial Kitchen Cleaning Food Kitchen and Commercial Kitchen Cleaning 00:23:00 Module 06: Bathrooms and Toilets Bathrooms and Toilets 00:22:00 Module 07: Office Cleaning Office Cleaning 00:19:00 Module 08: Cleaning External Surfaces and Areas Cleaning External Surfaces and Areas 00:18:00 Module 09: Dealing with Non-Routine Waste Dealing with Non-Routine Waste 00:21:00 Module 10: Chemical Safety, Keyholding and Alarm Codes for Cleaners Chemical Safety, Keyholding and Alarm Codes for Cleaners 00:21:00 Module 11: Starting a Cleaning Business and Planning for it Starting a Cleaning Business and Planning for it 00:14:00 Module 12: Running the Business with Quality Service Running the Business with Quality Service 00:22:00 Module 13: Customer Satisfaction Customer Satisfaction 00:23:00 Module 14: Management of Staff Management of Staff 00:22:00 Module 15 Marketing, Advertising and Sales Marketing, Advertising and Sales 00:24:00 Module 16: Expansion Management Expansion Management 00:17:00 Module 17: Business Insurance, Tax and Additional Equipment Business Insurance, Tax and Additional Equipment 00:24:00 Mock Exam Mock Exam - British Cleaning Certification Award 00:20:00 Final Exam Final Exam - British Cleaning Certification Award 00:20:00

Overview Navigating the world of customer service over the phone can be challenging. The 'Telephone Customer Service Training' course is your guiding compass, expertly designed to tackle the multifaceted arena of phone-based interactions. Delve deep into the core values of stellar customer service, uncover the distinction of superior service, and master the nuances of phone etiquette. With a curriculum spanning from the basics of customer relationship management to the intricacies of managing tough callers, this course equips you with a holistic understanding to thrive in a telephone-centric customer service role. The essentiality of establishing rapport during telephonic conversations cannot be overstated. This course accentuates the importance of rapport building and teaches strategies to connect genuinely over a call, ensuring customers feel valued and understood. Explore the dynamics of both inbound and outbound calls, and gain expertise in active listening, a pivotal skill to understand customer needs and offer apt solutions. Further, with modules focusing on interoffice calls, voicemail management, and intra-organisation dealings, the curriculum covers the full spectrum of telephone interactions. Metrics and measurements are quintessential in refining and enhancing service standards. Dive into the intricacies of gauging your service's effectiveness and learn methods to consistently better your interaction quality. As the landscape of customer service evolves, those proficient in these nuances are poised for success. Learning Outcomes: Understand the fundamentals and importance of top-tier customer service over the phone. Differentiate between average and excellent customer service practices. Develop effective strategies for managing and improving customer relationships. Cultivate superior telephone etiquette and communication techniques. Employ strategies to establish genuine rapport during phone interactions. Tackle challenging calls with confidence and professionalism. Gain proficiency in evaluating and enhancing service quality through metrics. Why buy this Telephone Customer Service Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Telephone Customer Service Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Telephone Customer Service Training course is ideal for Individuals aiming to enter the customer service sector. Current customer service representatives seeking to refine their telephone interaction skills. Managers overseeing phone-based customer service teams. Organisations aiming to standardise their telephonic service protocols. Entrepreneurs wanting to foster excellent customer relationships over the phone. Prerequisites This Telephone Customer Service Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Telephone Customer Service Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Representative: £18,000 - £25,000 annually. Telephone Support Specialist: £21,000 - £28,000 annually. Call Centre Supervisor: £25,000 - £32,000 annually. Customer Relationship Manager: £30,000 - £45,000 annually. Customer Service Trainer: £28,000 - £35,000 annually. Quality Assurance Analyst (Customer Service): £24,000 - £31,000 annually. Course Curriculum Module 1: Introduction to Customer Service Module 01: Introduction to Customer Service 00:23:00 Module 2: What's Different about Good Customer Service? Module 02: What's Different about Good Customer Service? 00:12:00 Module 3: Customer Relationship Management Module 03: Customer Relationship Management 00:42:00 Module 4: Customer Service Communication Strategies Module 04: Customer Service Communication Strategies 00:24:00 Module 5: Aspects of Phone Etiquette Module 05: Aspects of Phone Etiquette 00:31:00 Module 6: Building Rapport Over the Phone Module 06: Building Rapport Over the Phone 00:24:00 Module 7: Inbound and Outbound Calls Module 07: Inbound and Outbound Calls 00:16:00 Module 8: Active Listening and Managing Tough Callers Module 08: Active Listening and Managing Tough Callers 00:28:00 Module 9: Managing Interoffice Calls and Voicemail Module 09: Managing Interoffice Calls and Voicemail 00:10:00 Module 10: Problem Solving over the Phone Module 10: Problem Solving over the Phone 01:04:00 Module 11: Intra Organisation Dealings Module 11: Intra Organisation Dealings 00:35:00 Module 12: Measuring Customer Service Module 12: Measuring Customer Service 00:12:00 Assignment Assignment - Telephone Customer Service Training 00:00:00

Microsoft Excel 2019 for Beginner course teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease. Key Features of the Microsoft Excel 2019 for Beginner Course : Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases *** Additional Gifts *** Free Life coaching Course *** (Offer Ends Soon) *** Course Curriculum The detailed curriculum outline of our Microsoft Excel 2019 for Beginner course is as follows: ***Microsoft Excel 2019*** Microsoft Excel 2019 New Features Introduction to Microsoft Excel 2019 New Features CONCAT IFS MAXIFS MINIFS SWITCH TEXTJOIN Map Chart Funnel Chart Better Visuals Pivot Table Enhancements Power Pivot Updates Getting Started with Microsoft Office Excel Navigate the Excel User Interface Use Excel Commands Create and Save a Basic Workbook Enter Cell Data Use Excel Help Performing Calculations Create Worksheet Formulas Insert Functions Reuse Formulas and Functions Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows Search for and Replace Data Use Proofing and Research Tools Formatting a Worksheet Apply Text Formats Apply Number Format Align Cell Contents Apply Styles and Themes Apply Basic Conditional Formatting Create and Use Templates Printing Workbooks Preview and Print a Workbook Set Up the Page Layout Configure Headers and Footers Managing Workbooks Manage Worksheets Manage Workbook and Worksheet Views Manage Workbook Properties Working with Functions Work with Ranges Use Specialized Functions Work with Logical Functions Work with Date & Time Functions Work with Text Functions Working with Lists Sort Data Filter Data Query Data with Database Functions Outline and Subtotal Data Analyzing Data Apply Intermediate Conditional Formatting Apply Advanced Conditional Formatting Visualizing Data with Charts Create Charts Modify and Format Charts Use Advanced Chart Features Using PivotTables and PivotCharts Create a PivotTable Analyze PivotTable Data Present Data with PivotCharts Filter Data by Using Timelines and Slicers Working with Multiple Worksheets and Workbooks Use Links and External References Use 3-D References Consolidate Data Using Lookup Functions and Formula Auditing Use Lookup Functions Trace Cells Watch and Evaluate Formulas Sharing and Protecting Workbooks Collaborate on a Workbook Protect Worksheets and Workbooks Automating Workbook Functionality Apply Data Validation Search for Invalid Data and Formulas with Errors Work with Macros Creating Sparklines and Mapping Data Create Sparklines MapData Forecasting Data Determine Potential Outcomes Using Data Tables Determine Potential Outcomes Using Scenarios Use the Goal Seek Feature Forecasting Data Trends Who is this course for? Anyone with a knack for learning new skills can take this Microsoft Excel 2019 for Beginner course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions. Accreditation All of our courses, including this course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. Requirements The Microsoft Excel 2019 is open to all students and has no formal entry requirements. To study the Microsoft Excel course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career path This course will give you a comprehensive understanding of the Microsoft Excel platform and assist you in pursuing several exciting employment opportunities, such as - Administrative Assistant Accountants Business Analyst Cost Estimator Data Entry Specialist Project Manager And many more! These job prospects pay an average of £15k to £55k a year in the UK. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.