13369 Manager courses delivered Online

Duration 1 Days 6 CPD hours Time management training most often begins with setting goals. These goals are recorded and may be broken down into a project, an action plan, or a simple task list. Activities are then rated based on urgency and importance, priorities assigned, and deadlines set. This process results in a plan with a task list or calendar of activities. Routine and recurring tasks are often given less focus to free time to work on tasks that contribute to important goals. This entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management. 1 - Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives 2 - Setting SMART Goals The Three P?s The SMART Way Prioritizing Your Goals Visualization 3 - Prioritizing Your Time The 80/20 Rule The Urgent/Important Matrix Being Assertive 4 - Planning Wisely Creating Your Productivity Journal Maximizing the Power of Your Productivity Journal The Glass Jar: Rocks, Pebbles, Sand, and Water Chunk, Block, and Tackle Ready, Fire, Aim! 5 - Tackling Procrastination Why We Procrastinate Nine Ways to Overcome Procrastination Eat That Frog! 6 - Crisis Management When the Storm Hits Creating a Plan Executing the Plan Lessons Learned 7 - Organizing Your Workspace De-Clutter Managing Workflow Dealing with E-mail Using Calendars 8 - Delegating Made Easy When to Delegate To Whom Should You Delegate? How Should You Delegate? Keeping Control The Importance of Full Acceptance 9 - Setting a Ritual What is a Ritual? Ritualizing Sleep, Meals, and Exercise Example Rituals Using Rituals to Maximize Time 10 - Meeting Management Deciding if a Meeting is Necessary Using the PAT Approach Building the Agenda Keeping Things on Track Making Sure the Meeting Was Worthwhile 11 - Alternatives to Meetings Instant Messaging and Chat Rooms Teleconferencing E-mail Lists and Online Groups Collaboration Applications 12 - Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations Additional course details: Nexus Humans Time Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Time Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Learn to Level Up Your Leadership Course Overview "Learn to Level Up Your Leadership" is designed for individuals who want to enhance their leadership capabilities and navigate the challenges of leading teams. This course delves into essential leadership concepts such as decision-making, communication, and team management. Learners will gain a solid understanding of leadership styles, conflict resolution, and how to motivate and inspire their teams. By the end of the course, learners will be equipped to lead more effectively, build trust, and foster a positive team environment, which are essential skills in today's dynamic business world. Course Description This course covers a comprehensive range of leadership topics, offering insights into modern leadership techniques and strategies. Learners will explore various leadership styles, learn the importance of emotional intelligence in leadership, and understand the core principles of team dynamics. They will also be introduced to conflict management strategies, decision-making processes, and the significance of leading with integrity. The course is designed to provide a robust foundation for individuals who wish to improve their leadership skills and grow in their professional careers. Learners will develop the skills to manage diverse teams, handle challenges, and drive organisational success. Learn to Level Up Your Leadership Curriculum Module 01: Introduction to Leadership Module 02: Leadership Styles and Approaches Module 03: Emotional Intelligence in Leadership Module 04: Effective Communication for Leaders Module 05: Decision-Making and Problem Solving Module 06: Managing and Motivating Teams Module 07: Conflict Resolution and Negotiation Module 08: Leading with Integrity and Vision (See full curriculum) Who is this course for? Individuals seeking to develop their leadership skills. Professionals aiming to advance their careers through enhanced leadership capabilities. Beginners with an interest in management or leadership roles. Aspiring managers looking to transition into leadership positions. Career Path Team Leader Project Manager Department Manager Operations Manager Leadership Consultant HR Manager Executive Role in various industries

Overview Immerse yourself in workplace safety with our 'Workplace First Aid Level 3' course. Accidents are unforeseen, but what's predictable is the urgency to tackle them, especially within a working environment. Our comprehensive first aid course empowers individuals with the essential skills to manage work incidents, offering theoretical insights and actionable strategies. This course is ongoing, from conducting primary and secondary surveys to executing life-saving techniques such as CPR. With an understanding of the legal framework surrounding first aid in the workplace, this programme ensures that you are competent and compliant. Unanticipated medical emergencies or minor injuries can happen anytime. Thus, having a first aid kit is invaluable, but knowing how to utilise it effectively is essential. Dive deep into various modules encompassing everything from basic first-aid techniques to managing secondary illnesses. By the end of this course, you'll be well-versed in addressing fractures, dislocations, and much more. Finally, it's about more than just the know-how but also the correct approach. This first aid training focuses on cultivating a mindset every first aider must possess while in action. Understanding when to call for an emergency, knowing the classifications and abbreviations relevant to the field, and being aware of the roles of appointed persons within workplace first aid are all part of the rich tapestry of knowledge on offer. Learning Outcome:  Recognising and understanding first aid's importance and legal implications within a workplace setting. Accurately conducting primary and secondary surveys to assess the situation and the injured. Applying basic to advanced first aid techniques to deal with a range of workplace injuries and illnesses. Determining the right time and method to call for emergency services during critical incidents. Understanding the roles, responsibilities, and essential traits of a first aider in a professional environment. Why People Choose Studyhub?   Instantly accessible CPD-accredited certificate on successful completion of this Workplace First Aid Level 3 24/7 access to the course for 12 months Study at your own pace No hidden fees or exam charges Full Tutor support on weekdays (Monday - Friday) Efficient assessment and instant results Certification After completing the Workplace First Aid Level 3 Course, you will qualify for the CPD Certificate from Studyhub, as proof of your continued professional development. Certification is available in PDF format for £9, or a hard copy can be sent to you via post, for just £15. Who is This course for? This Workplace First Aid Level 3 Course is ideal for Professionals looking to become certified first aiders within their organisation. Managers or team leaders aim to enhance the safety standards of their workspace. Business owners want to ensure a compliant and secure environment for their employees. Individuals interested in mastering first aid techniques for personal or community benefit. Organisations wishing to offer comprehensive first aid training to their staff. Requirements There are no specific prerequisites to enrol in this Workplace First Aid Level 3 Course. Anyone and everyone can take this course. This Course is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home! All you need is a passion for learning. Career Path First Aid Provider in Corporate Settings - Average Salary: £20,000 - £25,000 per annum Workplace Health and Safety Officer - Average Salary: £30,000 - £40,000 per annum First Aid Trainer - Average Salary: £25,000 - £35,000 per annum Emergency Response Coordinator - Average Salary: £32,000 - £42,000 per annum Compliance Manager (Health and Safety Focus) - Average Salary: £40,000 - £50,000 per annum Site Safety Supervisor - Average Salary: £28,000 - £38,000 per annum Course Curriculum Module 01: Introduction to Workplace First Aid Introduction to Workplace First Aid 01:03:00 Module 02: Legal Framework for Workplace First Aid Legal Framework for Workplace First Aid 00:34:00 Module 03: Incident Management at Work Incident Management at Work 00:37:00 Module 04: Primary Survey Primary Survey 00:22:00 Module 05: Secondary Survey Secondary Survey 00:29:00 Module: 06 Basic First-Aid Techniques Basic First-Aid Techniques 00:44:00 Module 7: Dealing with Minor Injuries at Workplace Dealing with Minor Injuries at Workplace 01:09:00 Module 08: Secondary Illness: Loss of Responsiveness and CPR Secondary Illness: Loss of Responsiveness and CPR 00:20:00 Module 09: Secondary Illness: Breathing Problems Secondary Illness: Breathing Problems 00:20:00 Module 10: Secondary Illnesses and Injuries Secondary Illnesses and Injuries 00:34:00 Module 11: Dealing With Fractures and Dislocations Dealing With Fractures and Dislocations 00:16:00 Module 12: Call for an Emergency Call for an Emergency 00:11:00 Module 13: Classifications and Abbreviations Every First Aider Should Know Classifications and Abbreviations Every First Aider Should Know 00:19:00 Module 14: Emergency Management for a First Aider Emergency Management for a First Aider 00:22:00 Module 15: Things to Keep in Mind for A First Aider Things to Keep in Mind for A First Aider 00:18:00 Module 16: Appointed Persons in the Workplace First Aid Appointed Persons in the Workplace First Aid 00:23:00

The course aims to provide a comprehensive understanding of Talent Management, including its concept, purpose, and benefits. It aims to explore the financial value of Talent Management, with an emphasis on how effective Talent Management can improve a company's bottom line. The course also aims to analyze the Talent Management Process, from talent acquisition and development to performance evaluation and reward management. Through this course, learners will learn how to implement effective Talent Management strategies to attract, retain and develop top talent, resulting in a competitive advantage for their organization. After the successful completion of the course, you will be able to learn about the following, The concept, purpose and benefits of Talent Management. The Financial Value of Talent Management. The Talent Management Process.   The course aims to provide a comprehensive understanding of Talent Management by exploring the concept, purpose, and benefits of Talent Management. The course will highlight the importance of Talent Management in driving organizational performance and the financial value of Talent Management. The financial aspects of Talent Management will be examined, and the impact of effective Talent Management practices on an organization's bottom line will be discussed. Additionally, the Talent Management Process will be analyzed, including talent sourcing and retention, performance and rewards management, and employee development. By the end of the course, participants will have gained an understanding of the critical role of Talent Management in an organization's success, as well as the key practices necessary to effectively manage talent. The course aims to provide a comprehensive understanding of Talent Management, including its concept, purpose, and benefits. It aims to explore the financial value of Talent Management, with an emphasis on how effective Talent Management can improve a company's bottom line. The course also aims to analyze the Talent Management Process, from talent acquisition and development to performance evaluation and reward management. Through this course, learners will learn how to implement effective Talent Management strategies to attract, retain and develop top talent, resulting in a competitive advantage for their organization. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Introduction to Talent Management Self-paced pre-recorded learning content on this topic. Introduction to Talent Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Talent Acquisition Specialist HR Generalist Recruitment Coordinator Learning and Development Specialist Talent Management Coordinator HR Assistant Talent Acquisition Coordinator Human Capital Analyst HR Consultant Talent Acquisition Consultant Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

The life of every animal is priceless. Enhance your ability to deliver a better quality of life for animals by taking this Zoology course. This Zoology course will teach you about the mating process of animals. It will educate you on animal behaviour and diversity of life and genetics and breeding. In addition, the course will give you deep insights into vertebrates and invertebrates zoology. You'll also learn about the different types of animal diseases and explore how to create excellent recovery plans. This training is the most effective approach to kickstart your career in the relevant field. Enrol now and learn the skills required to monitor wildlife health! Please note that this course only gives you the theoretical knowledge to succeed in this industry. Our Zoology Course doesn't entitle you to practise as a professional in this specific sector. Learning Objectives Understand the animal mating process Enrich your knowledge of animal behaviour and diversity of life Get broad ideas on genetics and breeding Know about vertebrate and invertebrate zoology Familiarise yourself with the various animal diseases Gain an excellent understanding of animal health care Who is this Course for? This Zoology course is ideal for aspiring professionals who wish to gain the relevant skills and knowledge to fast track their careers. It is for those who have little or no knowledge of zoology or those who are new to the field and want to test their skills and knowledge. There are no entry requirements for this course. However, an eye for detail and a creative mind is essential. Entry Requirement Anyone interested in learning more about this subject should take this Zoology course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path On successful completion of the Zoology course, learners can progress to a more advanced program from our course list. Career opportunities in this field include freelancing or working in-house, within a range of professional settings, with the opportunity to earn a high salary. Related professions in this industry include: Zookeeper Toxicologist Zoologist Teacher Veterinary Nurse Animal nutritionist Farm Manager Stable Worker Course Curriculum Module 01: Zoology Zoology 00:12:00 Module 02: Animal Behaviours And Diversity of Life Animal Behaviours and Diversity of Life 00:21:00 Module 03: Genetics and Breeding Genetics and Breeding 00:14:00 Module 04: Vertebrate Zoology Vertebrate Zoology 00:17:00 Module 05: Invertebrate Zoology Invertebrate Zoology 00:24:00 Module 06: Animal Diseases Animal Diseases 00:24:00 Module 07: Animal Health Care Animal Health Care 00:19:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Customer relationship management helps in customer retention. It is essential in every business for increased profits. Set your business for higher productivity and efficiency with the Customer Relationship Management course. Effective CRM implementation can improve customer relationships, attract new prospective customers, and win back former customers. This Customer Relationship Management Course will teach you about CRM fundamentals and equip you with the skills to build strong customer relationships. It will teach you how to create a CRM strategy for your business. You'll pick up valuable information on data analysis in CRM and how to deepen your customer relationships. The training will also enhance your ability to handle customer complaints and familiarise you with the emerging trends of CRM.  Learning Objectives Learn the CRM fundamentals Know about data analysis in CRM Enrich your knowledge of CRM database management Know how to deepen customer relationships Learn to handle customer complaints Who is this Course for? This Customer Relationship Management Course is ideal for aspiring professionals who wish to gain the relevant skills and knowledge to fast track their careers. It is for those who have little or no knowledge of CRM or those who are new to the field and want to test their skills and knowledge. There are no entry requirements for this course. However, an eye for detail and a creative mind is essential. Entry Requirement Anyone interested in learning more about this subject should take this Customer Relationship Management course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path On successful completion of the Customer Relationship Management Course, learners can progress to a more advanced program from our course list. Career opportunities in this field include freelancing or working in-house, within a range of professional settings, with the opportunity to earn a high salary. Related professions in this industry include: CRM Analyst CRM Consultant CRM Developer CRM Executive CRM Manager CRM Specialist Course Curriculum Module 01: Introduction to Customer Relationship Management (CRM) Introduction to Customer Relationship Management (CRM) 00:22:00 Module 02: CRM Fundamentals CRM Fundamentals 00:24:00 Module 03: CRM Strategies CRM Strategies 00:33:00 Module 04: Data Analysis in CRM Data Analysis in CRM 00:28:00 Module 05: CRM Databases CRM Databases 00:21:00 Module 06: Deepening Customer Relationship Deepening Customer Relationship 00:23:00 Module 07: Handling Customer Complaints Handling Customer Complaints 00:22:00 Module 08: Future of CRM Future of CRM 00:25:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

This Course at a Glance Identify the potential symptoms and signs of misuse of drugs and alcohol in workplace Gain knowledge about illegal drugs and their classification in the UK Understand the effects and impacts of individual illegal drugs Gain knowledge about the list of illegal drugs available in the UK Understand the seriousness of alcohol and drug abuse in the UK through various statistics Know how to implement the 4 step approach to deal with alcohol issues at work Understand the effect of alcohol abuse on children Know how to design an effective policy will help to address employees with an addiction problem Understand the best business practices to reduce alcohol and drug abuse from both personnel and legal perspective Understand the general duty of business owners and managers in ensuring the welfare of the staff Learn about the key legislations associated to the misuse of drugs and alcohol Learn about the current drug treatment services and the further support available for businesses Drug & Alcohol Awareness Course Overview Drug and alcohol awareness plays a vital role in helping to treat substance abuse at all levels of society. This comprehensive Drug and Alcohol Awareness Course is designed to equip you with the knowledge of how drugs affect the body, the long and short-term repercussions of substance misuse, and the potential risk factors involved. The course will teach you how to implement a four-stage plan to address any drug and alcohol-related issues, as well as how to establish an effective Drug and Alcohol Policy. Aside from that, the course will look at best business practices in terms of human resources, regulation, identifying indicators of drug abuse, and putting in place workplace drug and alcohol prevention strategies. This Drug and Alcohol Awareness Course further discusses how the Advisory, Conciliation, and Arbitration Service (ACAS) can assist with the establishment of appropriate alcohol and drug policies and related management skills. The increasing global burden of alcohol and drug addiction is making headlines almost every day causing both economic and social meltdown in communities. In England and Wales, 4,561 deaths due to drug poisoning were reported in 2020 (corresponding to a rate of 79.5 deaths per million persons), which is 3.8% more than the number of deaths reported in 2019. (4,393 deaths; 76.7 deaths per million). Moreover, drugs and alcohol cause lost working days and lower productivity, costing the economy up to £6 billion per year. Therefore, it is extremely important for companies to encourage a healthy work environment by teaching supervisors, managers, and employees how to keep the company drug and alcohol-free. Upon successful completion of this course, you will be able to plan a prevention strategy to control substance abuse within the workplace that will reduce risk and create a safer work environment for both the employer and employees concerned. Who should take this course? Whether you are an employer, manager or supervisor looking to implement an effective drug and alcohol prevention plan within the workplace or simply looking to gain knowledge about drug and alcohol prevention to help those around you, this Drug and Alcohol Awareness Course will set you up with the appropriate credentials to create a positive and risk-free environment around you by reducing drug, alcohol and substance misuse in the UK. Entry Requirements There are no academic entry requirements for this Drug & Alcohol Awareness Course Online course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Drug and Alcohol Awareness Course assesses learners through multiple choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Module 1: Statistics and Signs of Misuse Module 2: Illegal Drugs Part 1 Module 3: Illegal Drugs Part 2 Module 4: Alcohol Misuse Module 5: Company Best Practice Part 1 Module 6: Company Best Practice Part 2 Module 7: Company Best Practice Part 3 Module 8: Drug Treatment Services and Further Support Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

This is a comprehensive course for using HashiCorp Packer in your organization. The course teaches you about using HCL2 to create your Packer templates, the new standard moving forward. Explore the core HashiCorp Packer components and access hands-on labs you can perform in your environment.

Duration 5 Days 30 CPD hours This course is intended for Project Team Members IT Support Team Members Advanced Business Analysts System Administrators Application Consultants Business Process Owners / Team Leads / Power Users Program / Project Managers Trainers Overview Learn how to design, configure, consolidate, and report with BPC Standard In this course, students learn all of the key steps to set up Consolidation based on the SAP Business Planning and Consolidation, version for SAP NetWeaver. SAP Business Planning and Consolidation Overview Describing SAP Business Planning and Consolidation Running Consolidation Tasks Implementing BPC Standard Consolidation Modeling Consolidation Structures and Reporting Configuring Environments and Dimensions Creating Models for Consolidation Creating Reports and Formats in the EPM Add-In Report on BPC Standard Data in Analysis for Office Data Collection and Preparation Collecting Transforming Data for Consolidation Scenarios Creating Consolidation Logic Configuring Reclassifications Configuring Balance Carryforward Managing Journals Consolidations and Eliminations Translating Local Currency Configuring Intercompany Matching and Booking Using the Ownership Manager Configuring Integration Rules Eliminating Intercompany Transactions Configuring Intercompany US Elimination Designing Management, Matrix, and Multiple Accounting Standard Solutions Describing Consolidation and Elimination Principles Consolidating Investments Describing Stage Consolidation Configuring Scope Variation Configuring Equity Pickup Consolidation Process Monitoring Configuring Work Status Using the Controls Monitor to Validate Data Configuring Consolidation Business Process Flows

Description: A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills. Learning Outcomes: Display a customer service outlook Figure out your individual behavior affects the behaviors of others Examine confidence eligibility as well as a problem solver Implement the techniques to cope with customers Set your choice for providing customer service Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage The variation of body language as well as verbal dexterity The points of verbal communication, for example, tone, cadence, and pitch Asking questions and listening competency The manners of disseminating negative news and how to say no. Proficient means of negotiation The significance of producing and sending meaningful messages Materials to speed up communication The worth of individualizing interactions and promoting relationships Vocal techniques to boost speech as well as communication approach Methodologies for controlling stress The conditions and benefits of CRM on a company's bottom line Explain various elements of a CRM plan Improvise a checklist in case of readiness and success in CRM Narrate how CRM produces value for organizations and customers Think about improvising roles having the highest influence on CRM Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Complete Customer Service Training - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Complete Customer Service Training - Old Version Module 01 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 02 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 03 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Mock Exam Mock Exam- Complete Customer Service Training 00:30:00 Final Exam Final Exam- Complete Customer Service Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00