13456 Manager courses in Horsforth delivered Online

The Professional Certificate Course in Understanding Sales Promotion and Management is designed to provide a thorough understanding of sales management and its importance. The course covers the sales management process, effective sales promotion techniques for hotels, analyzing hotel sales and methods to improve sales. Participants will learn about the role of a manager in the hotel industry and the use of information technology in boosting a hotel's sales. Upon completion of the course, participants will have the knowledge and skills to implement effective sales promotion strategies, manage sales teams, and use technology to enhance hotel sales. The Professional Certificate Course in Understanding Sales Promotion and Management is a comprehensive program that covers topics such as sales management process, effective sales promotion techniques for hotels, and the role of a manager in the hotel industry. Participants will learn how to analyze hotel sales and use information technology to boost sales.After the successful completion of the course, you will be able to learn about the following, What is sales management? Importance of sales management. Sales management process. Effective Sales Promotion Techniques for Hotels. Analysing Hotel Sales and methods to improve sales. Role of Manager in Hotel Industry. Use of Information Technology in boosting Hotel's Sales. The Professional Certificate Course in Understanding Sales Promotion and Management is designed to provide a thorough understanding of sales management and its importance. The course covers the sales management process, effective sales promotion techniques for hotels, analyzing hotel sales and methods to improve sales. Participants will learn about the role of a manager in the hotel industry and the use of information technology in boosting a hotel's sales. Upon completion of the course, participants will have the knowledge and skills to implement effective sales promotion strategies, manage sales teams, and use technology to enhance hotel sales. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding Sales Promotion and Management Self-paced pre-recorded learning content on this topic. Professional Certificate Course in Understanding Sales Promotion and Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Business owners and entrepreneurs Sales and marketing professionals Anyone interested in developing sales promotion and management skills Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

2 QLS Endorsed Course | FREE 2 CPD Courses | Free PDF & QLS Hardcopy Certificates | CPD Certified | Lifetime Access

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd. From the fundamentals of Customer Relationship Management and Public Relations strategies to the nuances of Phone-based Customer Service and KYC protocols, this bundle offers a deep insight into Customer Service Excellence. It also includes specialised training in Hospitality, Service Helpdesk, and Technical support, along with personal development courses like Assertiveness, Conflict resolution, and Effective Communication Skills. Courses Included In this CRM Training Are: Course 01: Customer Relationship Management Course 02: PR: Public Relation Course 03: Phone-Based Customer Service Course 04: Know Your Customer (KYC) Course 05: Customer Service - Representative Course 06: Customer Service & Environment Course 07: Patient Customer Service Training Course 08: Customer Service Fraud Officer Course 09: Service Helpdesk & Technical Support Course 10: Call Centre Training Course 11: Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Course 12: Assertiveness and Self Confidence Development Course 13: Win Customers Efficiently: Customer Service Diploma Course 14: Hotel Management with Hotel Receptionist and Hospitality Management Course 15: Professional Waiter Diploma Course 16: Receptionist Skills Course 17: Conflict Resolution Course 18: Decision-Making and Critical Thinking Training Course 19: Developing Interpersonal Skills Course Course 20: Effective Communication Skills Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert! Learning Outcomes of the CRM, PR & Phone-Based Customer Service Bundle: Master CRM strategies to enhance customer loyalty and retention. Develop effective PR skills for managing public perception and communication. Deliver exceptional phone-based customer service across industries. Understand and implement KYC procedures for customer verification. Enhance customer service skills specifically tailored for hospitality management. Improve interpersonal, decision-making, and critical thinking skills. Why Choose Our CRM, PR & Phone-Based Customer Service Bundle? Get a Free QLS Endorsed Certificate upon completion of the CRM bundle Get a Free Student ID Card with CRM Training The CRM course is Affordable and Simple to understand Lifetime Access to the CRM course materials The CRM course comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Customer Relationship Management at QLS Level 4 Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 02: PR: Public Relation Module 01: Introduction to Public Relations Module 02: Concepts of Public Relations Module 03: Management and Organisation of Public Relations Module 04: Public Relations Tactics and Research Module 05: Major Fields of Public Relations Practice Part I Module 06: Major Fields of Public Relations Practice Part II Module 07: Social Media and PR Module 08: Public Speaking Module 09: Power of Storytelling Module 10: Becoming an Influencer Module 11: Importance of Body Language Module 12: Implementing CSR Module 13: Performance Evaluation and Performance Reporting Module 14: Cross-Cultural Awareness Module 15: Cross-Cultural Communication Module 16: Corporate Cross-Cultural Awareness Module 17: Cultural Values Module 18: Working with and Managing a Culturally Diverse Team Module 19: Defamation Module 20: Crisis management Module 21: Media Regulatory Bodies Module 22: Ethics: Professionalism in Public Relations Module 23: Decision Making with Critical Thinking Course 03: Phone-Based Customer Service Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 310 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Customer service reps PR professionals Hospitality staff Call centre agents Anyone in service Requirements You will not need any prior background or expertise to enrol in this CRM bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Customer Relationship Manager - £30,000 to £50,000 Public Relations Officer - £25,000 to £40,000 Call Centre Manager - £28,000 to £45,000 Patient Service Specialist - £20,000 to £35,000 Hotel Receptionist/Manager - £18,000 to £30,000 Customer Service Trainer - £25,000 to £40,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Customer Relationship Management CPD Accredited Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Customer Relationship Management at QLS Level 4 Hard copy certificate - Included Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

2 QLS Endorsed Course | CPD Certified | PDF & QLS Hardcopy Certificates Included | 180 CPD Points | Lifetime Access

Unlock the Power of Project Workshops: From Planning to Delivery Are your project workshops falling short of expectations? Struggling to get meaningful outcomes and stakeholder buy-in? As a project manager who transitioned from science to managing complex IT projects, I understand the challenges of running workshops that actually deliver results. That's why I've created this practical, hands-on masterclass to help you: ✅ Plan and organise workshops that drive your project forward ✅ Master facilitation techniques that engage even the most difficult stakeholders ✅ Transform group dynamics into productive outcomes ✅ Create lasting stakeholder buy-in through structured collaboration What makes this masterclass different: ➡️ Not just theory - you'll get practical tools and techniques ➡️ Focus on real project scenarios and challenges ➡️ Clear workflow for planning and delivering workshops You'll learn: • Essential preparation steps for successful workshops • Proven facilitation techniques including mind mapping, process flow, and root cause analysis • Effective follow-up strategies to maintain momentum This masterclass is perfect for project managers who: • Need to align stakeholders on project decisions • Want to improve workshop facilitation skills • Struggle with getting meaningful workshop outcomes • Aim to make their workshops more efficient and productive Ready to transform your project workshops from time-wasters to project accelerators?

Landing on this page shows your eagerness to learn. This Facilities Management course package is here to surprise you. Because we're providing 20 top-notch courses in 1 bundle! This course can be your best investment in self-development which takes only a small portion of your time and pounds. Facilities Management is a dynamic task and requires adaptation with instant difficulties. Studying this complete 20 courses package will give you the confidence to address the problems on the way. Enrol in this course bundle and explore the high-quality materials and learn each management indicator with us. The assessment set-up of this course will assure you of your progress. Increase your chances to stand out from the crowd today! Learning Outcome: The benefits this package of Facilities Management course is supposed to bring you at the end are: Overall familiarity with the industry operation A strong foundation of all the tools and techniques of facilities management Enhanced and polished work culture and communication skills Knowledge of laws and regulations in the related field Ability to handle cross-cultural diversity and conflicts at work This Facilities Management course bundle assures you that all the courses here will benefit you. Every course material is going to add value to your purpose. You only need to choose where to start. This Facilities Management Bundle Consists of the following Premium courses: Course 01: Facilities Management Level 3 Course 02: Diploma in Lean Process and Six Sigma Course 03: Quality Management Course 04: Quality Tools and Problem-Solving Methods Course 05: SAP Controlling (CO) - Product Costing S4HANA Course 06: Process Improvement: Reduce Waste Course 07: Compliance & Business Risk Management Course 08: Commercial Law 2021 Course 09: Performance Management Course 10: Project Management Course 11: People Management Skills Level 3 Course 12: Assertiveness and Self-Confidence Development Course 13: Conflict Management Course 14: Cross-Cultural Awareness Training Course 15: Operations Management Course 16: Paralegal Course 17: Change Management Course 18: Positive Psychology Masterclass Course 19: Time Management Course 20: Effective Communication Skills So don't be late to make your smart move by choosing this Facilities Management course package and scaling up your skill. Certificate: PDF Certificate: Free (Previously it was £6*20 = £120) Hard Copy Certificate: Free (For The Facilities Management Level 3 Course: Previously it was £10) CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? People from any background can take this course package. No specific educational qualification is required to study this Facilities Management bundle. Requirements This Facilities Management course has been designed to be fully compatible with tablets and smartphones. Career path Some of the popular careers where you can use the skills and knowledge gained from the Facilities Management course package are as follows: Facilities Manager Leisure Centre Assistant Outdoor Activities Instructor Museum Attendant Caretaker/Security Manager And many more! Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course Facilities Management Level 3 absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

The aim of the Managing Diversity in Health and Social Care course is to provide students with a comprehensive understanding of the issues related to diversity and inclusion in healthcare and social care settings. The course aims to develop students' knowledge and skills in areas such as cultural competence, communication strategies, and creating inclusive environments. After the successful completion of the course, you will be able to: Understand the importance of diversity in healthcare and social care settings Understand the strategic principles of diversity management in healthcare and social care settings Describe the role of trade unions in representing healthcare workers and enhancing employee standards Identify the challenges faced by trade unions in the healthcare sector Understand the principles of disciplinary and grievance procedures in healthcare and social care settings Identify the types, stages, and steps involved in disciplinary and grievance procedures Understand the principles of Welfare Programme field notes and checklist Understand the importance of cultural competence in healthcare and social care settings Identify the different types of cross-cultural communication Understand the role of non-verbal communication in cross-cultural communication Understand the LEARN model and how it can be used in cross-cultural communication Understand the Equality Act 2010 and its relevance to diversity management in healthcare and social care settings. The Managing Diversity in Health and Social Care course is designed to provide students with a comprehensive understanding of diversity and its impact on health and social care services. The course covers a wide range of topics, including the importance of diversity in health and social care, understanding different cultures, religions, and beliefs, managing diversity in the workplace, and health inequalities and their impact on diverse communities. The course teaches students how to provide culturally sensitive care to diverse patient populations and how to effectively communicate and collaborate with people from different backgrounds. Students will also learn about the legal and ethical considerations surrounding diversity in health and social care, as well as how to implement diversity policies and practices in their organizations. Overall, the Managing Diversity in Health and Social Care course provides students with the knowledge and skills needed to create a more inclusive and equitable health and social care system. The aim of the Managing Diversity in Health and Social Care course is to provide students with a comprehensive understanding of the issues related to diversity and inclusion in healthcare and social care settings. The course aims to develop students' knowledge and skills in areas such as cultural competence, communication strategies, and creating inclusive environments. The course also aims to provide students with practical skills and knowledge that they can apply in real-world situations. This includes the ability to develop and implement strategies to promote diversity and inclusion in healthcare and social care settings, and to address issues related to diversity and discrimination that may arise in these settings. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Managing Diversity In Health and Social Care - N Self-paced pre-recorded learning content on this topic. Managing Diversity In Health and Social Care Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Healthcare Manager Social Care Manager Equality, Diversity and Inclusion (EDI) Manager HR Manager or HR Business Partner Healthcare Professional Social Care Professional Nurse or Caregiver Medical or Allied Health Professional Diversity and Inclusion (D&I) Consultant Employee Relations Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

SAFe® for Government: Virtual In-House Training Transitioning to Lean-Agile practices for building technology-based capabilities is especially challenging in the government context. But issues of legacy governance, contracting, and organizational barriers can be overcome with the right information and strategies. During this course, attendees will learn the principles and practices of the Scaled Agile Framework® (SAFe®), how to execute and release value through Agile Release Trains, and what it means to lead a Lean-Agile transformation of a program inside a government agency. Attendees gain an understanding of the Lean-Agile mindset and why it's an essential foundation for transformation. They'll also get practical advice on building high-performing, multi-vendor Agile teams and programs, managing technology investments in Lean flow, acquiring solutions with Agile contracting, launching the program, and planning and delivering value using SAFe®. Attendees also learn how specific leadership behaviors can drive successful organizational change in government. What you will Learn To perform the role of a SAFe® for Government leader, you should be able to: Transition government programs from traditional software and systems development models to Lean-Agile and DevOps mindsets, principles, and practices using SAFe® Adapt technology strategy, budgeting and forecasting, acquisition, compliance, and governance processes to flow-based practices using emerging government guidelines Organize government programs into one or more Agile Release Trains (ARTs) and execute in Program Increments (PIs) Explore Large Solution coordination in a government and multi-vendor environment Identify and internalize the mindset and leader behaviors essential to successful Lean-Agile transformation Follow success patterns for SAFe® implementations adapted to the government context Build a preliminary outline of next steps to begin and / or accelerate the SAFe® implementation in your program or agency Advancing Lean-Agile in government Embracing a Lean-Agile mindset Understanding SAFe® Principles Creating high-performing Agile teams and programs Planning with cadence and synchronization Delivering value in Program Increments Mapping the path to agency and program agility Leading successful change

Ready to launch a flexible, high-demand career from anywhere in the world? The Virtual Assistant and Social Media Manager 8-in-1 course bundle is the ultimate toolkit for those wanting to break into virtual office roles, social media support, and remote admin work. With skillsets spanning Virtual Assistant, Administrative Assistant, Data Entry, GDPR, HR, Documents Control, MS Word, and Telephone Etiquette, this bundle is designed to make you immediately hireable. Hiring managers are looking for well-rounded, multi-skilled professionals. This course makes you one of them. Don’t miss out. Demand for Virtual Assistant, Data Entry, and Administrative Assistant roles is growing fast, and competition is fierce. With Compete High rated 4.8 on Reviews.io and 4.3 on Trustpilot, you're joining a trusted pathway to career success. Description In today’s digital-first work world, being just one-dimensional won’t get you hired. Companies want Virtual Assistants who can multitask with Data Entry, maintain compliance with GDPR, manage Documents Control, and professionally handle calls with perfect Telephone Etiquette. This 8-in-1 bundle equips you with exactly that. Whether you're targeting a remote support role, applying to work in a fast-paced HR team, or want to handle the day-to-day as a Social Media Virtual Assistant, you’ll bring confidence and capability across all fronts. Being a Virtual Assistant isn’t just about answering emails — it's about combining strong MS Word skills, accurate Data Entry, timely Documents Control, and polished Telephone Etiquette into one complete profile. Add in core business support with Administrative Assistant tasks and HR fundamentals, and you’ve got a CV that gets interviews. Don’t let this opportunity pass. Professionals with GDPR, HR, and Virtual Assistant experience are being hired every day. The only difference is—will you be one of them? FAQ Q: What jobs is this bundle ideal for? A: Ideal for Virtual Assistant, Administrative Assistant, Remote HR Admin, Social Media Manager, Data Entry Clerk, and Documents Control Officer roles. Q: Will I stand out to employers? A: Absolutely. With proven capabilities in GDPR, Telephone Etiquette, MS Word, and Virtual Assistant work, you’ll hit all the checkboxes. Q: Is this bundle trusted? A: Yes. Compete High has 4.8 on Reviews.io and 4.3 on Trustpilot, so you’re learning from a highly rated provider.

***24 Hour Limited Time Flash Sale*** Financial Engineering & Risk Management Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Do you know that the UK finance sector contributes over 12% to the national GDP? But with such a significant role come inherent risks and complexities. Are you equipped to navigate this dynamic landscape? This Financial Engineering & Risk Management bundle delivers the analytical abilities and financial intelligence today's businesses need. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Financial Engineering & Risk Management bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in Financial Engineering & Risk Management Online Training, you'll receive 30 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Financial Engineering & Risk Management Career Bundle: Course 01: Diploma in Financial Analysis at QLS Level 5 Course 02: Financial Management Course 03: Risk Management Course 04: Financial Ratio Analysis for Business Decisions Course 05: Accounting Basics Course 06: Fundamentals of Zero-Based Budgeting Course 07: Quickbooks Online Course 08: Cost Control & Project Scheduling Course 09: Dealing With Uncertainty: Make Budgets and Forecasts Course 10: Sage 50 Accounts Course 11: Presenting Financial Information Course 12: Commercial Law Course 13: Improve Your Financial Intelligence Course 14: Excel Vlookup, Xlookup, Match, and Index Course 15: Changes in Accounting: Latest Trends Encountered by CFOs in 2022 Course 16: Excel Pivot Tables for Data Reporting Course 17: Dynamic Excel Gantt Chart and Timelines Course 18: Raising Money & Valuations Course 19: Stock Trading Analysis with Volume Trading Course 20: Banking and Finance Accounting Statements Financial Analysis Course 21: Financial Statements Fraud Detection Training Course 22: Corporate Finance: Working Capital Management Course 23: Anti-Money Laundering (AML) Training Course 24: Know Your Customer (KYC) Course 25: Day Trade Stocks with Price Action and Tape Reading Strategy Course 26: UK Tax Accounting Course 27: Making Budget & Forecast Course 28: Develop Your Career in Finance: Blue Ocean Strategy Course 29: Xero Accounting and Bookkeeping Online Course 30: Corporate Finance: Profitability in a Financial Downturn With Financial Engineering & Risk Management, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world at your own pace. Learning Outcomes of Financial Engineering & Risk Management Analyse financial statements for informed decision making. Implement effective risk management strategies. Master budgeting, forecasting, and cost control techniques. Utilize accounting software like QuickBooks and Sage 50. Gain insights into the latest accounting trends and regulations. Develop strong financial literacy and critical thinking skills. Enrol in Financial Engineering & Risk Management today and take the first step towards achieving your goals and dreams. Why buy this Financial Engineering & Risk Management? Free CPD Accredited Certificate upon completion of Financial Engineering & Risk Management Get a free student ID card with Financial Engineering & Risk Management Lifetime access to the Financial Engineering & Risk Management course materials Get instant access to this Financial Engineering & Risk Management course Learn Financial Engineering & Risk Management from anywhere in the world 24/7 tutor support with the Financial Engineering & Risk Management course. Start your learning journey straightaway with our Financial Engineering & Risk Management Training! The Financial Engineering & Risk Management premium bundle consists of 30 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Financial Engineering & Risk Management is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Financial Engineering & Risk Management course. After passing the Financial Engineering & Risk Management exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 450 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Requirements This Financial Engineering & Risk Management doesn't require prior experience and is suitable for diverse learners. Career path This Financial Engineering & Risk Management bundle will allow you to kickstart or take your career in the related sector to the next stage. Financial analyst Budget analyst FP&A manager Accounting manager Financial consultant Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge. Diploma in Financial Analysis at QLS Level 5 Hard copy certificate - Included