1208 Management courses in Stanford-le-Hope

CSIE staff and our associate trainers are knowledgeable and experienced in delivering talks and facilitating training for teachers, learning supporters, local authority officers, other professionals involved in young people’s education, parents and students. Our training is routinely praised for the level of interest and engagement it evokes, its positive and constructive impact, the clarity with which even complex issues are presented and the supportive manner in which participants are encouraged to examine their own beliefs and assumptions. CSIE training is competitively priced and offers excellent value for money. How CSIE can help your setting We can support the work of: schools, by providing speakers for assemblies, staff meetings and Continuing Professional Development days, as well as working with staff towards inclusive school development; universities, by delivering talks for undergraduate or postgraduate students, contributing to conferences (keynote address, panel discussion or other presentations), as well as working with staff towards the development of a more inclusive institution; local authorities, by facilitating Continuing Professional Development events, as well as working with staff towards the development of more inclusive education in the locality; central government in the UK and abroad, by working with relevant officers at national level towards the development of more inclusive education. CSIE is a registered charity heavily reliant on income generated from selling our resources and services. Our current rates for the above activities are: Half day rate £500 Whole day rate £800 All rates are subject to VAT; travel and subsistence expenses may also be charged. Special rates may be offered to smaller or voluntary sector organisations; please contact the CSIE office. Whether you want someone to talk to children and young people, to conference delegates or government officials, please email us at admin@csie.org.uk or click on the "Request Now" button to make an enquiry. Someone from CSIE will contact you within five working days to discuss how we can best respond to your request. Thank you for your interest in inclusive education and in CSIE.

We will come to your school at a time that suits you and run a 2-hour workshop for all staff. We will present in clear and simple terms the school’s duties under the Equality Act, help you guard against discrimination, and leave you with useful resources. How will this workshop help your school? This is a practical, "hands on" workshop designed to be engaging and constructive. Over and above helping your school fulfil its legal duties, it will help ensure that nobody is left behind or discriminated against. The workshop will show how all protected characteristics covered by the Equality Act 2010 can be reflected positively in everyday school life. It will consider real-life examples and make this more meaningful and relevant by inviting participants to bring their own examples of equality challenges in school. We will show you how to get the best out of CSIE’s toolkit ‘Equality: Making It Happen’ – a succinct and user-friendly set of reference cards to help schools promote equality – and leave you with at least two complimentary copies. Above all, the workshop will help develop a shared understanding and build a consistent response to diversity and equality. We understand that all schools are at different stages of this journey, so this workshop will assist you in determining next steps and areas of specific focus for your setting. What will the workshop cover? The workshop will: provide an overview of the Equality Act 2010, including the Public Sector Equality Duty and what it means for all schools bring awareness to unconscious bias and how it can influence our interactions present strategies for removing barriers to learning and participation address intersectionality and how it affects people’s experiences help develop confidence and language for discussing sensitive equality issues add flesh to the bones of all the above, by considering real-life examples Who is it for? The workshop has been designed for all primary and secondary school staff and governors; delivery is adjusted to the context of each school. We encourage all teaching and non-teaching staff to attend, so that your school can develop a coherent and consistent response to diversity and equality. Feedback from previous CSIE equality workshops: Very knowledgeable presenter. I feel more empowered. Clear and concise. Very thought provoking. Clear, compassionate presentation.

The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

City & Guilds Level 2 Award in Working in High Risk Confined Spaces - 6160-03 - This course is designed to provide delegates that need to enter medium and high risk confined spaces with an in-depth understanding of legislation, regulations and safe systems of work. This course includes recognising all risk levels of confined spaces. Book via our website @ https://www.vp-ess.com/training/confined-spaces/6160-03-city-and-guilds-level-2-award-in-working-in-high-risk-confined-spaces/ or via email at: esstrainingsales@vpplc.com or phone on: 0800 000 346

This course is suitable for operatives required to Work at Height, providing a sound foundation on the requirements of the Work at Height Regulations 2005 in conjunction with a basic understanding of the types of fall protection systems and equipment available, its use, its limitations and unsafe practices. Suitable for individuals working around but not directly Working at Height. It allows the delegate to identify a working at height area and understand the procedures and regulations that control it. Book via our website @ ESS | Working at Height Module 1 - Safe Work at Height Awareness | Vp ESS (vp-ess.com) or via email at: esstrainingsales@vpplc.com or phone on: 0800 000 346

Enhancing Performance with Productive Conflict: In-House Training Most organizations have typically held the belief that workplace conflict is something that needs to be prevented, resolved, and/or mitigated. After all, conflict creates stress and leads to a variety of performance problems and very real costs. However, what savvy organizations have come to embrace is the understanding that when conflict is truly understood and harnessed, it can be utilized to not only add value to teams, but also enhance workplace performance. Conflict can be productive and make organizations better! Learners will explore the results of a formal, personalized, conflict-related assessment, uncovering targeted nuances of their conflict responses in action. Participants will learn to use basic strategies which allow them to transform destructive conflict responses into more productive ones, especially in the moment when they are happening. What you will Learn At the end of this program, you will be able to: Apply different models for understanding the lifecycle and dynamics of conflict Describe a physiological response to conflict and its impact on communication Recognize the correlation between a person's conflict style and how they respond to conflict Identify your own default responses to conflict and catch them in action Reframe automatic negative thoughts to create more positive interpersonal outcomes Utilize various tactics and strategies to transform destructive conflict responses into productive ones Getting Started Introductions and social agreements Course goal and objectives Opening activities Module 1: The Dynamics and Anatomy of Conflict Conflict basics Dynamics of conflict The anatomy of conflict Module 2: Conflict Styles and Conflict Conflict through the conflict style lens Exploring your style in conflict Destructive responses to conflict Module 3: Changing Your Response to Conflict Changing your conflict response Three steps to productive conflict Choosing a productive conflict response

City & Guilds Level 3 Award in Control Entry and Arrangements for Confined Spaces (High Risk) - 6160-04 - This course is designed to provide delegates that need to enter medium and high risk confined spaces with an in-depth understanding of legislation, regulations and safe systems of work. This course includes recognising all risk levels of confined spaces. Book via our website @ https://www.vp-ess.com/training/confined-spaces/6160-04-level-3-award-in-control-entry-and-arrangements-for-confined-spaces-(high-risk)/ or via email at: esstrainingsales@vpplc.com or phone on: 0800 000 346

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.