Agile is not what you do, Agile is what you become! An introduction to the essentials of Agile Scrum as a delivery method. The same learning objectives as used in central government & public sector digital delivery projects. Agile is not what you do, Agile is what you become! Since 2012, all government departments have been required to use the Agile approach to project management, to build and run new digital services. As you begin your Agile journey, one of your first challenges will be understanding the rules and roles that support Agile delivery, some of the most frequently asked questions are "Which Agile framework is applicable to our business operating model?" or, "Is the Project Manager role equivalent to that of theProduct Owner?" and, "What does a Scrum Master do?" A strong corporate culture not accustomed to the Agile mindset can also be a difficult environment in which to implement Agile methods. In some cases, the company’s culture and practices may reward non-Agile milestones while inadvertently discouraging Agile success. This intensive two-day training course combines PowerPoint presentations, informal discussions and practical exercises to introduce you to Agile Scrum as a Delivery Method, without the impending pressure of having to pass a formal certification examination. Previous experience of Agile delivery is not a pre-requisite to attending this course, although it is assumed delegates have previously attended the Primer course, or have some understanding of Agile Scrum terms and practices. This course, designed by Agile Scrum practitioners and coaches with specialist experience of working on GDS (Government Digital Service) Service Standards compliant government and public sector projects has been accredited by The CPD Certification Service and is now available outside its usual central government and public sector digital delivery setting. Who this course is for Service and Programme Managers If you are a Service Manager or Programm Manager who wants to explore the benefits of transitioning to Agile ways of working and want to understand how your existing business processes and resource landscape will fit into an Agile delivery model, then this course aims to provide you with enough information to enable you to make an informed decision. Career ambitions If you are new to Agile and your intention is to pursue a career either as an Agile Scrum Master or Agile Product Owner, you will hopefully be provided with enough knowledge to enable you to determine which role best suits your Agile career ambitions. Frequently Asked Questions How this course differs from other Agile courses Delegates will learn the 'How', not just the 'What'! This course has been designed by highly experienced Agile practitioners and coaches with specialist real-life experience of working on GDS (Government Digital Service) Service Design Standard projects. Delegates will find that the learning objectives are significantly more detailed than with other Agile courses which only focus on teaching the learning objectives of The Scrum Guide. Delegates must take the certification assessment. No! During enrolment, delegates can opt out of taking the C-ASDM certification assessment. The online Agile Scrum as a Delivery Method – Essentials course quiz is optional Absolutely! Delegates are provided access to the online Agile knowledge quiz which accompanies the Agile Scrum as a Delivery Method – Essentials course. The quiz helps delegates gauge their level of attainment but is entirely optional. Delegates can take the certification assessment without enrolling on the course. Yes! Delegates with existing Agile project delivery experience can choose to take the certification assessment without enrolling on the course. I will receive my certificate as soon as I have completed the course You will initially receive an Assessment Completion report after completing the assessment. The report details the certification status: 'Pass' or 'Fail', and includes information on which questions were answered incorrectly. Your certificate is issued by the CPD Certification Service approximately four-to six-weeks after successfully completing and passing the C-ASDM Certification Assessment. A CPD certification is recognised by employers Yes! CPD certification is recognised by private and public sector employers, and in central government departments as a valuable way to evaluate the skills of an individual, and the quality of the learning activities. Listing your CPD certification as well as the number of CPD Points you have achieved on your CV is essentially showcasing your achievements in continuing your professional development. One CPD Point is equivalent to an hour of training CPD points are units that quantify time, and the quality of learning and development activities. Delegates will earn 3 CPD Points upon successful completion of the C-ASDM Certification Assessment or 13 CPD Points after completing the two-day course. My CPD certificate will expire after three years Your certificate will not expire however, best practice suggests a renewal after three years. You can do this by enrolling on the C-ASDM course to ensure your knowledge of Agile as a Delivery Method is up to date. Service features Two-day Agile Scrum training course The course uses eCommerce and other Business Case examples for context Optional online CPD certification assessment Optional Agile knowledge quiz to help delegates gauge level of attainment Online Retrospective feedback to enable continuous course improvements. Service benefits Delegates will understand the concepts and benefits of Agile Scrum development Scrum team roles and role accountabilities INVEST-compliant User Stories and BDD formatted Acceptance Criteria Agile approach to incremental project delivery Agile artefacts and Agile reports (burn-down & burn-up charts) Agile Events & Scrum rules Comparison: Agile methodologies (Lean, XP, SAFe & Scrum) Use of Kanban for workflow management Government Digital Service (GDS) Service Standards and Service Assessment Be able to communicate the ideals of Agile to stakeholders Service Agenda General knowledge Agile Delivery 101 Scrum process and sprints Applicability of Scrum Agile Manifesto Scrum roles and accountabilities Overview of Scrum roles (Core & Ancillary) Scrum Master role and role responsibilities Scrum Product Owner role and role responsibilities Scrum team Scrum events Sprint Planning Daily Scrums Sprint Reviews Sprint Retrospectives Scrum artefacts Product Backlog Sprint Backlog Increments Scrum Reports Burn-down and Burn-up Charts Scaling Scrum Working with multiple Scrum teams Working with distributed Scrum teams GDS (Government Digital Service) Service Standards Service Assessments Risks and challenges Risks and challenges of transitioning to Agile delivery Frequently asked questions Discussion on frequently asked Agile questions Agile knowledge quiz Examples of the multiple-choice questions in the optional online quiz On-going support Email support No Telephone support No Webchat support No Online support No Community Support Yes! Delegates are offered access to our private online 'Community of Agile Scrum Practitioners'. Delegates who achieve the pass mark for CPD certification are additionally offered access to our private 'Certified Scrum Practitioners’ Guild', a private Slack community of like-minded Agile professionals.
Level 4 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120CPD Points | Lifetime Access
Learn to utilize the marketing automation platform Hootsuite with the intensive course Hootsuite Social Media Management. Hootsuite is a social media management platform that allows you to manage multiple networks and profiles easily. It can support social network integrations for Twitter, Facebook, Instagram, LinkedIn, Google+ and YouTube. Using the platform, you can monitor what people are saying about your brand and help you respond instantly. You can use it free to build your social media following. The course teaches you how to use the social media management platform to boost your social media activities. The strategies of managing all social media activities from one dashboard and the ways of scheduling posts for every media post will be discussed in the course. The course also suggests you which social media to focus and which you should run. By the end of the course, you will be able to keep track of and manage your many social network channels easily with Hootsuite. What Will I Learn? You will know how to manage all your social medias in one dashboard You will know how to schedule posts for every social media platform You will know which social media platforms you should focus on - and which ones you should run from Requirements You should know how to use a computer at a beginner level Who is the target audience? Everyone looking to manage multiple social media platforms in less time Everyone looking to market to more people without doing more work Everyone looking to become more socially viral Module: 01 Introduction FREE 00:02:00 Welcome to HootSuite 00:04:00 Connecting Social Media Accounts 00:04:00 Publishing & Scheduling in HootSuite 00:07:00 Managing Your HootSuite Dashboard 00:02:00 Module: 02 Technical Detail - How to Remove App Permissions 00:01:00 HootSuite Analytics Overview 00:02:00 Should You Be On Facebook 00:04:00 Optimizing Your Facebook Page & Profile 00:18:00 Facebook Advertising Overview 00:01:00 Should You Be On Twitter 00:05:00 Module: 03 Should You Be On Google+ 00:02:00 Should You Be On LinkedIn 00:03:00 The Attractive Character Overview 123 00:10:00 Should You Be On YouTube 00:04:00 YouTube Video Lighting Training 2 00:01:00 Course Certification
Become a Master of Account Management with Our Unique Key Account Management Training Bundle In today's competitive business environment, it is essential for businesses of all sizes to have a strong account management strategy. Key account management (KAM) is a holistic approach to managing customer relationships that focuses on building and maintaining long-term, mutually beneficial partnerships. Our Key Account Management Training Bundle is designed to give you the knowledge and skills you need to become a successful key account manager. This Key Account Management Training Bundle includes courses on key account planning, business customer marketing and development, developing key relationships, and more. Along with this Key Account Management course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. Learning Outcomes: Understand the key principles and concepts of key account management Develop a strategic plan for managing your key accounts Learn how to build and maintain strong relationships with key decision-makers Develop effective communication and negotiation skills Identify and seize opportunities to grow your key accounts Measure the success of your key account management initiatives This Bundle Consists of the following Premium courses: Course 01: Key Account Management Course Course 02: Positive Psychology Masterclass Course 03: Diploma in Accounting and Bookkeeping Course 04: Theory of Constraints, Throughput Accounting and Lean Accounting Course 05: Level 3 Tax Accounting Course 06: Introduction to VAT Course 07: Level 3 Xero Training Course 08: Sage 50 Training Course 09: Purchase Ledger Course 10: Basic Business Finance Course 11: Business Administration Level 3 Key features of this Key Account Management Training Bundle: This Key Account Management Training Bundle is CPD QS Accredited Learn from anywhere in the world Lifetime access Our Key Account Management Training is entirely online 24/7 Learner support So, enrol now to advance your Key Account Management career! The Key Account Management Training bundle is a comprehensive training program that will give you the skills and knowledge you need to become a successful key account manager. This bundle includes 11 courses, covering all aspects of key account management, from developing a key account strategy to building and managing strong relationships with key decision-makers. In the Key Account Management Course, you'll learn the fundamentals of key account management, including the different types of key accounts, the key account management process, and the essential skills of a successful key account manager. You'll also learn how to develop a key account plan, which is a roadmap for building and growing your key accounts. The Curriculum of Key Account Management Training Bundle: Course 01: Key Account Management Course Module 1: Introduction Module 2: Purpose of Key Account Management Module 3: Understanding Key Accounts Module 4: Elements of Key Account Management Module 5: What Makes a Good Key Account Manager Module 6: Building and Delivering Value to Key Accounts Module 7: Key Account Planning Module 8: Business Customer Marketing and Development Module 9: Developing Key Relationships Module 10: The Importance of Record Keeping Module 11: Internal KAM Aspects Module 12: The Value Proposition =========>>>>> And 10 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. So, enrol in this bundle course now to advance your career! CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Key Account Management Training Bundle is ideal for: Sales professionals who want to advance their careers to key account management Business development professionals who want to learn more about key account management Account executives who want to improve their key account management skills Anyone who wants to learn more about key account management Requirements This Key Account Management course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors: Key Account Manager: £35,000-£60,000 Senior Key Account Manager: £60,000-£80,000 Account Director: £80,000-£100,000 Sales Director: £100,000-£150,000 Head of Sales: £150,000-£200,000 Certificates Certificate of Completion (Hard Copy) Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Key Account Management Course) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. Certificate of Completion (PDF) Digital certificate - Included
Embarking on the journey of mastering 'Advanced Sales and Selling Management Techniques' is akin to unlocking the secrets of successful businesses. This comprehensive course delves deep into the intricacies of sales growth, providing learners with a deep understanding of strategic planning, marketing, and customer behaviour. With ten robust modules, this programme ensures participants emerge with a holistic understanding, encompassing everything from presentation skills to brand strategy, ensuring they remain ahead in the ever-evolving world of sales. Learning Outcomes Understand key sales growth drivers and effective sales presentation techniques. Master negotiation tactics while effectively dealing with customers. Grasp the relationship between marketing and sales. Acquire knowledge in strategic planning, market analysis, and brand development. Cultivate proficiency in CRM strategies and enhance customer communication skills. Why buy this Advanced Sales and Selling Management Techniques? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Advanced Sales and Selling Management Techniques for? Sales enthusiasts keen to delve deeper into advanced selling techniques. Marketing professionals aiming to integrate sales strategies. Entrepreneurs looking to refine their sales and marketing approach. Business students wishing to gain a competitive edge in sales management. Managers aspiring to drive better sales results for their teams. Career path Sales Manager: £30,000 - £60,000 Marketing Strategist: £35,000 - £70,000 Brand Manager: £40,000 - £75,000 CRM Specialist: £30,000 - £55,000 Consumer Behaviour Analyst: £32,000 - £68,000 Customer Service Manager: £25,000 - £50,000 Prerequisites This Advanced Sales and Selling Management Techniques does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 1: Sales and Sales Growth Sales and Sales Growth 00:19:00 Module 2: Sales Presentation and Selling Sales Presentation and Selling 00:16:00 Module 3: Sales Negotiations and Dealing with Customers Sales Negotiations and Dealing with Customers 00:22:00 Module 4: Marketing and Sales Marketing and Sales 00:24:00 Module 5: Strategic Planning and Development Strategic Planning and Development 00:19:00 Module 6: Planning and Market Analysis Planning and Market Analysis 00:26:00 Module 7: Consumer Buying Behaviour and Customer Analysis Consumer Buying Behaviour and Customer Analysis 00:16:00 Module 8: Branding and Pricing Strategy Branding and Pricing Strategy 00:16:00 Module 9: CRM Fundamentals and Strategies CRM Fundamentals and Strategies 00:25:00 Module 10: Customer Service and Communication Skills Customer Service and Communication Skills 00:13:00
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Description: Procurement and Logistics Management course is designed to sharpen the participant's knowledge and skills in managing international procurement, inventory, transportation and warehousing efficiently. Procurement is a Supply Chain function and it plays a very important role in supply chain management. Procurement savings is a substantial area that managers usually focus on. Procurement is the acquisition of goods and/or services at the best possible total cost of ownership, in the right quantity and quality, at the right time, in the right place and from the right source for the direct benefit or use of corporations, or individuals, generally via a contract. Join this course to learn the appropriate skills for fruitful procuring! Learning Outcomes: Relate the terms related to supply chain Narrate the procurement department's role within the organisation Realise the principles of the purchasing cycle Implement the steps required for managing a competitive bid process, as you get it from the request for proposals or qualifications through negotiating the contract Learn the process of setting up a competitive bid for a contract Know to defend their position on the factors for which a particular supplier should be chosen based on an evaluation process Learn how to be responsible for managing supplier performance, involving controlling quality as well as setting with monitoring standards Execute the tools of the procurement trade, out of PC-based applications to cloud-based solutions Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Purchasing, Procurement and Inventory Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Purchasing, Procurement and Inventory Management Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Purchasing and Procurement Supply Chain Management Basics 00:30:00 The Purchasing Cycle 00:45:00 Purchasing Toolkit 01:00:00 Managing Competitive Bids 00:45:00 Improving Efficiency and Accuracy 00:30:00 Analyzing and Reducing Risk in the Supply Chain 00:30:00 Managing Internal Relationships 00:30:00 Tools of the Trade 00:30:00 Inventory Management What is Inventory? 00:30:00 Types of Inventory 00:15:00 Key Players 00:30:00 Setting up the Warehouse 00:15:00 What Makes a Good Inventory Management System? 00:15:00 The Warehouse Inventory Cycle 00:15:00 Identifying Demand 00:15:00 The Receiving Process 00:15:00 Validating Inventory 00:15:00 The Put-Away Process 00:15:00 Maintaining Inventory Accuracy 00:30:00 The Outbound Process 00:30:00 Industry Trends 00:15:00 Mock Exam Mock Exam- Purchasing, Procurement and Inventory Management Diploma 00:30:00 Final Exam Final Exam- Purchasing, Procurement and Inventory Management Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Duration 4 Days 24 CPD hours This course is intended for Students in this course are interested in Microsoft Teams or in passing the Microsoft Teams Administrator Associate certification exam. A Microsoft Teams administrator plans, deploys, configures, and manages Microsoft Teams to focus on efficient and effective collaboration and communication in a Microsoft 365 environment. A Microsoft Teams administrator must be able to plan, deploy, and manage teams, chat, apps, channels, meetings, audio/video conferencing, live events, calling, and Teams certified devices. A Microsoft Teams administrator has experience integrating Microsoft Teams with SharePoint, OneDrive, Exchange, Microsoft 365 Groups, and other Microsoft, third-party, and custom apps. A Microsoft Teams administrator understands and collaborates with other workloads and roles, such as Network, Voice, Identity, Access, Devices, Licensing, Security, Compliance, Information management, and User Adoption. Overview What is Microsoft Teams and how the components work together How to implement Governance, Security and Compliance for Microsoft Teams How to prepare an organizations environment for a Microsoft Teams deployment How to deploy and manage teams How to manage collaboration and communication experiences in Microsoft Teams Techniques to manage and troubleshoot communication in Microsoft Teams The Managing Microsoft Teams course is designed for persons who are aspiring to the Microsoft 365 Teams Admin role. A Microsoft Teams administrator plans, deploys, configures, and manages Microsoft Teams to focus on efficient and effective collaboration and communication in a Microsoft 365 environment. In this course, you will learn about various Teams management tools, security and compliance feature for Teams, network requirement for Teams deployment as well as different Teams settings and policies for managing collaboration and communication experience in Teams. Prerequisites A proficient understanding of basic functional experience with Microsoft 365 services. A proficient understanding of general IT practices, including using PowerShell. 1 - Explore Microsoft Teams Explore capabilities in Microsoft Teams Explore Microsoft Teams integration with Microsoft 365 Explore Microsoft Teams integration with Microsoft Power Platform Illustrate Microsoft Teams architecture Describe Microsoft Teams with Microsoft 365 Groups Describe Microsoft Teams with SharePoint and OneDrive Describe Microsoft Teams with Exchange Understand Microsoft Teams certified solutions 2 - Plan and deploy Microsoft Teams Designate Teams admin roles Understand Teams management tools Plan for Teams rollout Plan for Teams adoption Plan for Teams licensing Deploy Microsoft Teams clients 3 - Implement lifecycle management and governance for Microsoft Teams Plan for lifecycle management Plan for Teams governance Manage Microsoft 365 Groups creation Configure Microsoft 365 Groups expiration policy Configure Microsoft 365 Groups naming policy Plan policy assignment for users and groups Create and manage policy packages Manage Teams preview features using Teams update policies Create and manage teams templates and template policies 4 - Monitor your Microsoft Teams environment Monitor Microsoft Teams usage reports Monitor Microsoft 365 usage reports Interpret Microsoft Adoption Score Manage user access with Azure Active Directory access reviews Monitor the Microsoft 365 network connectivity dashboard Manage Teams notifications and alerts Manage feedback policies 5 - Manage access for external users Understand features in Azure Active Directory Work with external users in Microsoft Teams Manage access for external users Manage external collaboration in Azure AD Manage external collaboration in Microsoft 365 Manage external access in Microsoft Teams Manage guest access in Microsoft Teams Manage file sharing in SharePoint and OneDrive 6 - Implement security for Microsoft Teams Configure conditional access and multifactor authentication for Microsoft Teams Configure Safe Attachments for Microsoft Teams Configure Safe Links for Microsoft Teams Examine the Defender for Cloud Apps Monitor security reports for Microsoft Teams Plan and configure enhanced encryption policies 7 - Implement compliance for Microsoft Teams Create and manage sensitivity labels Create and manage retention policies Create and manage Data Loss Prevention policies Deploy communication compliance Enable scoped directory search Create information barrier policy Create security and compliance alerts for Microsoft Teams 8 - Plan and configure network settings for Microsoft Teams Examine network requirements for Microsoft Teams Plan for network deployment using Network Planner Configure network ports and protocols for Microsoft Teams Implement Quality of Service Configure reporting labels for location-enhanced Call Analytics reports Configure tenant data for Call Quality Dashboard reports Assess network readiness Manage network topology 9 - Create and manage teams Create teams Create a team from existing resources Plan and create org-wide teams Manage teams Manage users in a team Configure dynamic membership Archive restore and delete a team 10 - Manage collaboration experiences for chat and channels Create and manage channels in a team Create and manage Teams policies for channels Configure teams settings Create and manage messaging policies Manage channel moderation Manage access to channels 11 - Manage apps for Microsoft Teams Explore apps in Microsoft Teams Describe admin settings for Teams apps Manage access to Teams apps at the organization level Create and manage app permission policies Create and manage app setup policies Manage permissions and consent for Teams apps Plan and configure connectors Manage custom apps uploads Publish custom apps to Microsoft Teams Manage purchasing of apps in the Microsoft Teams app store Customize the organization's app store Customize the branded experience of an app 12 - Introduction to Teams meetings and calling Overview of Teams meetings and events Overview of Teams Phone Overview of auto attendants and call queues Overview of Teams devices 13 - Manage meetings and events experiences Explore meetings and events in Microsoft Teams Configure meeting settings Create and manage meeting policies Configure audio conferencing Create and manage meeting templates and template policies Create and manage meetings customization policies Configure live events settings Create and manage live events policies Examine live events across Microsoft 365 14 - Plan for Microsoft Teams Rooms and Surface Hub Determine license requirements for Microsoft Teams Rooms and shared devices Understand differences between Microsoft Teams Rooms on Android and Windows Understand Microsoft Teams Rooms on Surface Hub 2S Understand and plan Teams Room accessories, components, and peripherals Understand Teams Rooms management options 15 - Configure, deploy, and manage Teams devices Manage Microsoft Teams Phones Manage Microsoft Teams Room Systems Microsoft Teams Rooms management options Manage Surface Hub 2S devices Configure Microsoft Teams SIP gateway Manage Microsoft Teams displays Remote provisioning and sign in for Teams Phones Update Microsoft Teams devices remotely Manage Microsoft Teams device tags 16 - Plan for Teams Phone Plan to deploy Teams Phone Plan for Teams Phone PSTN connectivity Determine license requirements Plan for Teams Phone devices Plan and design Teams Phone features Plan for voicemail 17 - Configure and deploy Teams Phone Configure emergency calling for Teams Calling Plans Manage and configure Microsoft PSTN numbers Configure Operator Connect and Teams Phone Mobile Configure Teams Phone policies Create and manage Teams policies Configure Audio Conferencing 18 - Configure and manage voice users Enable users for Teams Phone Enable users for Direct Routing with Teams Phone Enable additional calling features for Teams Phone Enable users for Teams Phone Mobile 19 - Configure auto attendants and call queues Design call flows for auto attendants and call queues Configure auto attendants and call queues Deploy a channel-based call queue Configure resource accounts Configure Microsoft 365 groups for voicemail Interpret call queue conference modes Interpret call queue routing methods Configure holidays for auto attendants and call queues Configure custom music on hold 20 - Troubleshoot audio, video, and client issues Troubleshoot Teams Collect and identify logs Clear Microsoft Teams client cache Identify issues with call analytics Identify issues with Call Quality Dashboard Use Power BI to analyze Call Quality Dashboard data Identify issues with the Direct Routing Health Dashboard Additional course details: Nexus Humans MS-700T00 Managing Microsoft Teams training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MS-700T00 Managing Microsoft Teams course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Are you looking to enhance your HR and Payroll Management skills? If yes, then you have come to the right place. Our comprehensive course on HR and Payroll Management will assist you in producing the best possible outcome by mastering the HR and Payroll Management skills. The HR and Payroll Management course is for those who want to be successful. In the HR and Payroll Management course, you will learn the essential knowledge needed to become well versed in HR and Payroll Management. Our HR and Payroll Management course starts with the basics of HR and Payroll Management and gradually progresses towards advanced topics. Therefore, each lesson of this HR and Payroll Management course is intuitive and easy to understand. Why would you choose the HR and Payroll Management course from Compliance Central: Lifetime access to HR and Payroll Management course materials Full tutor support is available from Monday to Friday with the HR and Payroll Management course Learn HR and Payroll Management skills at your own pace from the comfort of your home Gain a complete understanding of HR and Payroll Management course Accessible, informative HR and Payroll Management learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the HR and Payroll Management bundle Study HR and Payroll Management in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your HR and Payroll Management Course Improve your chance of gaining in demand skills and better earning potential by completing the HR and Payroll Management HR and Payroll Management Curriculum Breakdown of the HR Course Section 1: Introduction Section 2: Core Concepts Section 3: Best Employee Retention Strategies That Actually Work Section 4: Employee Benefits & Retention Strategies Used by World's Top Companies Section 5: Practical Tips to Retain Employees in Your Organisation Section 6: Bonus Section: Building a Strong Relation with Employees Section 7: Conclusion Curriculum Breakdown of the Payroll Management Course Introduction The UK Payroll System Brightpay Paye, Tax, NI Conclusion and Next Steps CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The HR and Payroll Management course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in HR and Payroll Management. It is also great for professionals who are already working in HR and Payroll Management and want to get promoted at work. Requirements To enrol in this HR and Payroll Management course, all you need is a basic understanding of the English Language and an internet connection. Career path The HR and Payroll Management course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to HR and Payroll Management. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each
Get ready for an exceptional online learning experience with the Domiciliary Care, Care Home Management, Dementia & Diabetes Awareness bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Domiciliary Care & Care Home Management package is dynamic, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Domiciliary Care & Care Home Management package has something for everyone. As part of the Domiciliary Care & Care Home Management, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Domiciliary Care, Care Home Management, Dementia & Diabetes Awareness bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following Domiciliary Care, Care Home Management, Dementia & Diabetes Awareness CPD-accredited courses: Course 01: Domiciliary Care Support Worker Course 02: Health and Social Care Management Course 03: Emergency Care Worker Course 04: Observation Skills for Carers Course 05: Dementia Awareness Course 06: Diabetes Awareness Course 07: Basic Cardiac (Heart) Care Course 08: Care Planning and Record-Keeping | Health & Safety Online Course Course 09: Mental Health Care Training - MCA & DOLS Course 10: Mental Health First Aid Course 11: First Aid Training Course Course 12: Oxygen First Aid Training - Online Course Course 13: Disability Assessor Training Course 14: End-of-Life Care Course Course 15: Communication Skills in Health and Social Care Course 16: Career Development Plan Fundamentals Course 17: CV Writing and Job Searching Course 18: Learn to Level Up Your Leadership Course 19: Networking Skills for Personal Success Course 20: Ace Your Presentations: Public Speaking Masterclass What will make you stand out? Upon completion of this online Domiciliary Care, Care Home Management, Dementia & Diabetes Awareness bundle, you will gain the following: CPD QS Accredited Proficiency with this Domiciliary Care & Care Home Management bundle After successfully completing the Domiciliary Care & Care Home Management bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials in this Domiciliary Care & Care Home Management bundle The online test with immediate results You can study and complete the Domiciliary Care & Care Home Management bundle at your own pace. Study for the Domiciliary Care & Care Home Management bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Domiciliary Care, Care Home Management, Dementia & Diabetes Awareness bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This Domiciliary Care & Care Home Management bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with Domiciliary Care, Care Home Management, Dementia & Diabetes Awareness, a rich anthology of 30 diverse courses. Our experts handpick each course in the Domiciliary Care & Care Home Management bundle to ensure a wide spectrum of learning opportunities. This Domiciliary Care & Care Home Management bundle will take you on a unique and enriching educational journey. The Domiciliary Care, Care Home Management, Dementia & Diabetes Awareness bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Domiciliary Care & Care Home Management bundle offers you the flexibility and convenience to learn at your own pace. Make the Domiciliary Care & Care Home Management package your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Domiciliary Care, Care Home Management, Dementia & Diabetes Awarenessbundle is perfect for: Individuals entering the care sector: Ideal for those looking to start a career in domiciliary care, care home management, or specialised care areas such as dementia or diabetes support. Current care professionals: Suitable for existing care workers or managers seeking to enhance their knowledge and specialise further in their roles. Health and social care students: Students currently studying related fields who wish to gain practical insights and an edge in their future career paths. Volunteers in care settings: Volunteers who are involved in care homes or community care services and want to improve their ability to support residents effectively. Family carers: Family members caring for relatives with dementia or diabetes who need practical guidance and understanding to manage these conditions better. Requirements You are warmly invited to register for this Domiciliary Care, Care Home Management, Dementia & Diabetes Awareness bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon Domiciliary Care, Care Home Management, Dementia & Diabetes Awareness course completion, you can expect to: Domiciliary Care Assistant Care Home Manager Dementia Care Specialist Diabetes Care Coordinator Senior Care Worker Clinical Support Specialist Healthcare Administrator Community Support Officer Palliative Care Aide Care Consultant Certificates CPD Certificates Digital certificate - Included