3381 Management courses in Congleton delivered Live Online

Duration 2 Days 12 CPD hours This course is intended for There is no specific prerequisite for the CDRP© course. However, participants who have at least three years' experience in a data centre and/or IT infrastructures will be best suited. Overview After completion of the course, the participant will be able to: 1. Understand the different standards and methodologies for risk management and assessment 2. Establish the required project team for risk management 3. Perform the risk assessment, identifying current threats, vulnerabilities and the potential impact based on customised threat catalogues 4. Report on the current risk level of the data centre both quantitative and qualitative 5. Anticipate and minimise potential financial impacts 6. Understand the options for handling risk 7. Continuously monitor and review the status of risk present in the data centre 8. Reduce the frequency and magnitude of incidents 9. Detect and respond to events when they occur 10. Meet regulatory and compliance requirements 11. Support certification processes such as ISO/IEC 27001 12. Support overall corporate and IT governance Introduction to Risk Management Risk management concepts Senior management and risk Enterprise Risk Management (ERM) Benefits of risk management Data Centre Risk and Impact Risk in facility, power, cooling, fire suppression, infrastructure and IT services Impact of data centre downtime Main causes of downtime Cost factors in downtime Standards, Guidelines and Methodologies ISO/IEC 27001:2013, ISO/IEC 27005:2011, ISO/IEC 27002:2013 NIST SP 800-30 ISO/IEC 31000:2009 SS507:2008 ANSI/TIA-942 Other methodologies (CRAMM, EBIOS, OCTAVE, etc.) Risk Management Definitions Asset Availability/Confidentiality/Integrity Control Information processing facility Information security Policy Risk Risk analysis/Risk assessment/Risk evaluation/ Risk treatment Threat/Vulnerability Types of risk Risk Assessment Software The need for software Automation Considerations Risk Management Process The risk management process Establishing the context Identification Analysis Evaluation Treatment Communication and consultation Monitoring and review Project Approach Project management principles Project management methods Scope Time Cost Cost estimate methods Context Establishment General considerations Risk evaluation, impact and acceptance criteria Severity rating of impact Occurrence rating of probability Scope and boundaries Scope constraints Roles & responsibilities Training, awareness and competence Risk Assessment - Identification The risk assessment process Identification of assets Identification of threats Identification of existing controls Identification of vulnerabilities Identification of consequences Hands-on exercise: Identification of assets, threats, existing controls, vulnerabilities and consequences Risk Assessment - Analysis and Evaluation Risk estimation Risk estimation methodologies Assessment of consequences Assessment of incident likelihood Level of risk estimation Risk evaluation Hands-on exercise: Assessment of consequences, probability and estimating level of risk Risk Treatment The risk treatment process steps Risk Treatment Plan (RTP) Risk modification Risk retention Risk avoidance Risk sharing Constraints in risk modification Control categories Control examples Cost-benefit analysis Control implementation Residual risk Communication Effective communication of risk management activities Benefits and concerns of communication Risk Monitoring and Review Ongoing monitoring and review Criteria for review Risk scenarios Risk assessment approach Data centre site selection Data centre facility Cloud computing UPS scenarios Force majeure Organisational shortcomings Human failure Technical failure Deliberate acts Exam: Certified Data Centre Risk Professional Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course is as follows: Network Video Engineer Voice/UC/Collaboration/Communications Engineer Collaboration Tools Engineer Collaboration Sales/Systems Engineer This is a two day instructor-led course that focuses on the skills and knowledge needed to implement and configure a Cisco TelePresence Management Suite and Cisco TelePresence Management Suite Extensions. Students will configure TMS, TMSPE, TMSXE, VCS and UCM for management of endpoints. Students will also learn to Configure and Schedule Conferencing, Administrative Tasks, Set up Microsoft Active Directory Users, Manage Conferences and Provision Devices. Installing Cisco Telepresence Management Server Windows Server Installation SQL Server Installation Server Pre-requisites and configuration Installing TMS Installing TMS Provisioning Extensions Release and Option Keys Upgrading TMS Backup TMS Configuring Cisco TelePresence Management Suite (TMS) Initial Configuration Endpoint Configuration Adding User Accounts and Profiles Groups and Permissions Active Directory Lookup Configuration Templates Setting Configuration VCS Configuration for TMS Direct Endpoint Management VCS/TMS Direct Managed Endpoint Features CUCM Configuration for TMS Direct Endpoint Management ? CUCM TMS Responsibilities CUCM Responsibilities Findme Configuration Phonebooks & Phonebook Sources Booking Conferencing Conference Creation Advanced Conference Settings Booking & Scheduling Conference Monitoring Dial Plans, Configuration Templates Scheduler/Smart Scheduler Reporting on TMS Reporting Basics Creating a Report Using Reporting Templates Bridge Utilization Call Detail Records Billing Code Statistics Conferences System Managing and Troubleshooting TMS Using the Logs Cisco TMS Ticketing System Troubleshooting VCS Registrations Troubleshooting CUCM Registrations System Maintenance

Duration 1 Days 6 CPD hours This course is intended for This basic course is for: Business Analyst Systems Engineer Software Engineer Requirements Engineer Requirements Manager Requirements Team Leader Overview Build projects in DOORS, including defining data structure, linking schema, attributes, and access permissions Use DOORS external linking facilities Share DOORS information with 3rd parties Control the flow of changes through your DOORS database Apply configuration management and backup strategies to your DOORS data This course builds on the content learned in the IBM Engineering Requirements Management DOORS V9.6 Foundation course. It is designed for those who will be in the role of team lead or project manager, or who want to learn more about advanced DOORS end-user functionality. It discusses creating and structuring DOORS projects, defining linking relationships and attributes, setting access permissions, and managing change. It also discusses external linking, working with spreadsheets, and applying configuration management strategies to DOORS data. Course Outline Build projects in DOORS, including defining data structure, linking schema, attributes, and access permissions Use DOORS external linking facilities Share DOORS information with 3rd parties Control the flow of changes through your DOORS database Apply configuration management and backup strategies to your DOORS data

Mastering Critical Conversations: In-House Training We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan

Reggie Love Keynote Only We understand that not every client/attendee can make it along to a full day of training in London, but would still like the opportunity to tune into a keynote speech - we listened to the feedback, and we've decided to support clients/attendees who do wish to listen in to Reggie's Keynote the opportunity to do so.  No matter where you are located, you'll still get the chance to hear how Reggie supported one of the most well-known President of the USA in living memory.  Who is Reggie Love? Reggie Love is a Senior Advisor at Apollo Global Management. Reggie’s responsibilities include supporting and developing strategy for human capital, public engagement and DE&I initiatives.  Reggie previously served as Partner at RON Transatlantic EG from 2012-2019, an international financial holding company with interests in the financial services, logistics, energy, industrial and beer sectors in the United States, Latin America and Europe. The group, via its portfolio companies, encompasses assets under management and revenues of over $14 billion. Mr. Love’s work at the firm focused on financial services and energy investments.  Prior to joining Transatlantic, Reggie served at the White House as personal aide to President Barack Obama from 2009-2011, where he was responsible for assisting with the coordination and completion of the President’s daily schedule as well as coordinating with other White House offices to set up long and medium range planning. Love moved to the District of Columbia in 2006 to work for then Senator Obama after short stints in the NFL with the Dallas Cowboys and Green Bay Packers.  Love is a graduate of Duke University, holds and MBA from the Wharton School at the University of Pennsylvania and is the author of the New York Times Best Seller, Power Forward, My Presidential Education, which is a collection of stories and principles learned during his time working for President Obama and being a captain for the all-time most winning NCAA coach, Mike Krzyzewski.  Love also serves on the boards of Cox Media Group, Blade Air Mobility, National Summer Learning Association, Center for Environmental Farming Systems, Organizing for Action, Military Bowl Committee, Team Works, and The New Renaissance. Please note the following: This is the Keynote element ONLY - Not the entire session. Cameras will be off for the keynote. Questions are sought out two weeks prior, which will then be sent to the training team for the event. Please be advised that we may not be able to get to every question on the day - the training team will pass this across to the speaker before the session to ensure we can answer most of the questions on the day. Who will attend? PA's EA's Administrative roles This workshop is open to females and males, including trans women/males and non-binary professionals. Group Rate Discounts Group discounts are currently on request for this session - please call 0800 949 9111 or email support@ownyoursuccess.co.ukto discuss and confirm any group bookings. 

Intercultural Competence: In-House Training In a world that conducts business across continents and geographical borders, more than ever it is essential for team and organizational leaders to not only understand but also embrace the diversity of cultures; this is intercultural competence. Intercultural competence gives one the ability to effectively and appropriately communicate with people from other cultures in a competitively complex world. The participant in this program will gain cultural insights needed to build intercultural teams and navigate cultural diversities, without knowingly violating what are deemed to be acceptable or unacceptable cultural norms. What you will Learn At the end of this program, you will be able to: Articulate on the meaning of culture and intercultural competence Express the importance of body language and appropriately demonstrate its emblems Describe three cultural models and consider their application in assimilating cultural behaviors Define emotional intelligence and explain how it is linked to cultural intelligence Examine the four cultural intelligence capabilities and give examples of how each is developed Develop a personal cultural profile and compare its dimensions to gain an appreciation for intercultural competence Foundation Concepts Fundamentals of culture Culture and body language Culture and proxemics Cultural Models Iceberg culture model The onion model of culture Hofstede's model of national cultures High-context and low-context cultures Cultural Intelligence Emotional intelligence overview Cultural intelligence overview Cultural Profile Cultural profile dimensions Understanding your cultural profile

Time Management Training Course Overview: Time Management Training - Online Course equips learners with essential skills to effectively manage their time, leading to greater productivity and reduced stress. This course delves into the strategies, techniques, and mindset needed to optimise time usage across personal and professional life. Through a series of engaging modules, learners will understand how to identify priorities, overcome procrastination, set actionable goals, and minimise time-wasting habits. By the end of the course, learners will gain practical tools to manage their time better, enhance focus, and improve overall efficiency. Course Description: In this course, learners will explore the significance of time management, including its impact on work performance and personal life. The course covers a comprehensive range of topics, starting with assessing current work practices and identifying key priorities. Learners will gain valuable insights on overcoming procrastination, setting clear goals, and developing effective time management plans. Advanced modules provide techniques for combating distractions and maintaining productivity, even in creative or unpredictable work environments. This course offers valuable strategies that can be applied immediately, supporting career growth and improving work-life balance. Time Management Training Curriculum: Module 01: Importance and Benefits of Time Management Module 02: Assess Your Current Work Practice Module 03: Identifying the Priorities Module 04: Say ‘No’ to Procrastination Module 05: Set Your Goals Module 06: Plan the Work Module 07: Work the Plan Module 08: Effective Time Management Techniques Module 09: Combat the Time Wasters Module 10: Time Management for Creative Work Module 11: The Art of Anticipating Module 12: Avoid Time Leaks (See full curriculum) Who is this course for? Individuals seeking to improve their productivity and work efficiency. Professionals aiming to enhance their time management skills for career advancement. Beginners with an interest in developing better organisational habits. Anyone looking to reduce stress and gain control over their daily schedule. Career Path: Project Manager Administrative Assistant Operations Manager Executive Assistant Personal Assistant Entrepreneur Team Leader

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Being a leader can take you into vulnerable places - the unfamiliar, high expectations and high visibility, with everyone looking to you for guidance in the big moments. It is natural for doubts to creep in, including the echoes of past knock-backs, put-downs, pressures, stereotyping and internalised oppression.

QA Level 1 Award In Health And Safety In The Workplace (RQF) Face to Face: Half-day course Virtual Classroom: Spread over 2 sessions of 2½ hr duration A basic course to train your workers in basic health and safety Teaches workers how to keep themselves and others safe at work Course Contents: Roles and responsibilities of employers and employees The importance of health and safety in the workplace Workplace hazards and Risks, including:Slips, Trips and FallsManual HandlingFireWorking from HeightElectricityHazardous SubstancesMachinery and Vehicles Workplace conditions that can affect health and safety Health and Safety Signage Personal Protective Equipment and its uses Importance of Personal hygiene The Purpose of First Aid Provision The need for Reporting Incidents and ill Health Benefits of this course: In 2023/24, 1.7 million people suffered from a work-related illness 600,000 sustained a non-fatal injury 138 People lost their lives 776,000 Workers suffered from work-related stress, depression or anxiety The estimated cost of injuries and ill health last year was £21.6 billion 33.7 million working days, or 140,417 working years, were lost due to work-related illnesses and injuries It is an employer's duty to protect the health, safety and welfare of their employees and other people who might be affected by their business. This includes providing sufficient information, instruction and training of employees, so they can work in a way that does not put themselves or others at risk Our QA Level 1 Award in Health and Safety in the Workplace (RQF) course helps employs gain a bit more understanding of health and safety issues and their own role within that. Accredited, Ofqual regulated qualification: Our Health and Safety Training Course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards. This means that you can be rest assured that your Health and Safety Certificate fulfils the legal requirements and is a very good way to make sure you and your employees are trained in Health and Safety. The Ofqual Register number for this course is 603/0774/2