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Influencing and Negotiating Certification Course Overview This Influencing and Negotiating Certification course equips learners with key skills essential for navigating the complexities of influence and negotiation in various professional contexts. Through in-depth exploration of strategic techniques, participants will gain the confidence to manage negotiations, shape outcomes, and exert influence effectively. The course will provide valuable insights into psychological principles and tactics that support decision-making and conflict resolution. Learners will emerge with enhanced skills for negotiating, persuading, and collaborating in both individual and group settings, making them better suited for leadership and managerial roles. Course Description In this Influencing and Negotiating Certification, learners will delve into core concepts surrounding the art of influence and negotiation. Topics covered include understanding different negotiation styles, building rapport, persuading others, and resolving conflicts while maintaining positive relationships. The course provides an understanding of the psychological dynamics at play in negotiations, focusing on strategies to overcome barriers and reach mutually beneficial agreements. By completing the course, learners will develop the ability to negotiate confidently, influence stakeholders, and resolve disputes effectively. Participants will gain a thorough grounding in the theories and models of negotiation, which they can apply across different sectors and scenarios. Influencing and Negotiating Certification Curriculum Module 01: Influencing Module 02: Negotiating (See full curriculum) Who is this course for? Individuals seeking to enhance their communication and persuasion skills Professionals aiming to advance in management or leadership roles Beginners with an interest in improving their negotiation capabilities Anyone looking to develop strategies for better decision-making and conflict resolution Career Path Negotiation Specialist Sales Manager Project Manager Business Consultant Account Manager Human Resources Specialist
Duration 3 Days 18 CPD hours This course is intended for Salesforce consultants and administrators Overview When you complete this course, you will be able to:Enable Field Service Lightning.Describe the capabilities and components of Field Service Lightning.Know the right questions to ask prior to implementing Field Service Lightning.Understand the steps to successfully implement Field Service Lightning In this hands-on course, you will learn about Field Service Lightning components and even have the opportunity to implement Field Service Lightning for AW Computing, our fictitious company. What is Field Service Lightning? Define Field Service Lightning Identify the challenges of field service management and how FSL can overcome those challenges Describe what connected field service looks like Explain the main components and capabilities of FSL Meet AW Computing Learn about AW Computing Understand the business reason why AW Computing has purchased FSL Plan for Field Service Lightning Learn the essential questions to ask before setting up FSL Consider FSL limitations Set Up Field Service Lightning (Long Module) Set up FSL Components and Managed Package Walk Through the FSL Process by Role View and perform FSL actions as a Service Agent View and perform FSL actions as a Dispatcher View and perform FSL actions as a Field Resource View and run FSL reports as a Supervisor / Manager
Duration 4 Days 24 CPD hours This course is intended for Information Assurance Managers/Auditors System Implementors/administrators IT Administrators Auditors/Auditees Federal Agencies/Contractors Security Vendors and Consulting Groups Overview Upon completion, the IS20 Security Controls candidate will be able to not only competently take the IS20 Controls exam but will also have an understanding of how to implement the top 20 most critical controls in the work place. IS20 controls are the Top Twenty Most Critical Security Controls in Information Technology.ÿ This 4 day training course covers proven tools and methodologies needed to execute and analyze the Top Twenty Most Critical Security Controls. Nearly all organizations that maintain sensitive information are adopting these Security Controls. These controls were chosen by leading government and private organizations who are experts on how attacks work and what can be done to prevent them from happening. The controls were selected as the best way to block known attacks as well as help search for and alleviate any damage from the attacks that are successful. This course allows the security professional to see how to implement controls in an existing network through highly effective and economical automation. For management, this training is the best way to distinguish how you will assess whether these security controls are effectively being administered. Introduction Critical Control 1 Critical Control 2 Critical Control 3 Critical Control 4 Critical Control 5 Critical Control 6 Critical Control 7 Critical Control 8 Critical Control 9 Critical Control 10 Critical Control 11 Critical Control 12 Critical Control 13 Critical Control 14 Critical Control 15 Critical Control 16 Critical Control 17 Critical Control 18 Critical Control 19 Critical Control 20
Duration 2 Days 12 CPD hours This course is intended for Project Managers, Business Analysts, Business and IT stakeholders working with analysts Overview Provide a solid foundation for applying business process modeling principles and best practices with BPMN Demonstrate how to solve practical business problems using BPMN Business Process Diagrams (BPDs) Students will learn to map business processes easily and efficiently using the industry standard - BPMN which stands for Business Process Modeling Notation from the Object Management Group (OMG). Students will learn the best practices in process mapping using the latest industry standards (BPMN) so that both the business and IT stakeholders will be able to understand the models and map processes consistently through-out their organization. Introduction What is Business Process Modeling? What is Business Process Modeling Notation (BPMN)? Benefits of BPMN An Overview of Governance An overview of governance Key governance questions to ask What happens if you don?t have effective governance? Mapping the Business Problem Define a strategic outcomes map Define a Business model and relevant processes Modeling Simple BPMN Structures When do you use BPMN? What are simple BPMN structures? AS-IS vs. TO-BE modeling Modeling Complex BPMN Structures What are complex BPMN structures When to use complex BPMN structures Analyzing Process Models Identifying poor process models Creating process models that everyone can understand Identify criteria for a well-defined process Process Mapping vs. Process Modeling Determine when to create a process map Determine when to create a process model Asking the four ?Ares? Additional Resources Learning about BPMN 2.0 More useful BPMN links BPMN 2.0 free editors
Duration 5 Days 30 CPD hours This course is intended for Tier 1 system administrators, and integrators responsible for managing and maintaining VMware Horizon Infrastructure. Overview By the end of the course, you should be able to meet the following objectives: Describe the installation, architecture, and requirements of Horizon Connection Server Describe the authentication and certificate options for a VMware Horizon environment Recognize the integration process and benefits of Workspace ONE Access and VMware Horizon Compare the remote display protocols that are available in VMware Horizon Describe the 3D rendering options available in VMware Horizon Discuss the scalability options available in VMware Horizon Describe the different security options for VMware Horizon environments Discuss the advanced configurations of Horizon Connection Server List the troubleshooting techniques for common Horizon Connection Server issues Interpret the Horizon Connection Server logs Identify Unified Access Gateway configuration and certificate issues List the troubleshooting steps for common Unified Access Gateway common issues Describe Blast configuration verification using logs and settings Describe the Blast optimization recommendations for different use cases Describe VMware Horizon connections and how to troubleshoot related problems Describe VMware Horizon certificates List the troubleshooting steps for common VMware Horizon certificates issues Describe Cloud Pod Architecture troubleshooting scenarios Identify and fix problems in a VMware Horizon environment VMware Horizon 8: Infrastructure Administrator and Troubleshooting is a five-day combination course of VMware Horizon 8: Infrastructure Administration & VMware Horizon 8: Infrastructure Troubleshooting. This training collection gives you the skills to install and configure a virtual desktop infrastructure platform. This course builds your skills in installing and configuring VMware Horizon© through a combination of lecture and hands-on labs. You learn how to install and configure VMware Horizon© Connection Server?, VMware Unified Access Gateway?, how to configure a load balancer for use with Horizon, and how to establish Cloud Pod Architecture. Also, this course provides you with the advanced knowledge, skills, and abilities to troubleshoot VMware Horizon 8 infrastructure. This workshop teaches the required skill and competence for troubleshooting Horizon Connection Server, Unified Access Gateway, protocols, connections, and certificates. This course provides a challenge lab designed to present participants with infrastructure issues that may arise in actual Horizon environments. The lab objective is to put into practice the contents covered during the training to create a working environment. Course Introduction Introductions and course logistics Course objectives Horizon Connection Server Recognize VMware Horizon reference architecture Identify the supported features of Horizon Connection Server Identify the recommended system requirements for Horizon Connection Server Configure the VMware Horizon event database Outline the steps for the initial configuration of Horizon Connection Server Discuss the AD Lightweight Directory Service (LDS) database as a critical component of Horizon Connection Server installation Authentication and Certificates Compare the authentication options that Horizon Connection Server supports Describe the smart card authentication options that Horizon Connection Server supports Outline the steps to create a VMware Horizon administrator and custom roles Describe the roles available in a VMware Horizon environment Explain the role that certificates play for Horizon Connection Server Install and configure certificates for Horizon Connection Server Install and configure True SSO in a VMware Horizon environment Workspace ONE Access and Virtual Application Management Recognize the features and benefits of Workspace ONE Access Describe the features of the Workspace ONE Access console Explain identity management in Workspace ONE Access Explain access management in Workspace ONE Access Describe the Workspace ONE Access directory integration Deploy virtual applications with Workspace ONE services Horizon Protocols Compare the remote display protocols that are available in VMware Horizon Describe Blast Describe the Blast display protocol codecs Summarize the Blast codec options List the ideal applications for each Blast codec Describe Blast and PCoIP ADMX GPO common configurations Graphics Cards Describe the 3D rendering options available in Vmware Horizon Compare vSGA and vDGA List the steps to configure graphics cards for use in a VMware Horizon environment Horizon Scalability Describe the purpose of a replica connection server Explain how multiple Horizon Connection Server instances in a pod maintain synchronization List the steps to configure graphics cards for use in a VMware Horizon environment Configure a load balancer for use in a VMware Horizon environment Explain Horizon Cloud Pod Architecture LDAP replication and VIPA Explain Horizon Cloud Pod Architecture scalability options Horizon Security Explain concepts relevant to secure VMware Horizon connections Describe how to restrict VMware Horizon connections Discuss the benefits of using Unified Access Gateway List the two-factor authentication options that are supported by Unified Access Gateway List the Unified Access Gateway firewall rules Describe the situations in which you might deploy Unified Access Gateway instances with one, two, or three network interfaces Troubleshooting Horizon Connection Server Identify the general troubleshooting techniques for Horizon Connection Server Explain how to use logs to identify common Horizon Connection Server problems Describe AD LDS replication Discuss common Horizon Connection Server replication issues Explain how to interpret Horizon Connection Server logs Compare successful and unsuccessful logs from common infrastructure administration tasks Troubleshooting Unified Access Gateway Identify common Unified Access Gateway deployment issues Explain how to monitor the health of a Unified Access Gateway deployment Identify and troubleshoot Unified Access Gateway certificate issues Explain how to monitor, test, and troubleshoot network errors using tcpdump and curl Detail the general Unified Access Gateway troubleshooting methods Blast Configuration Discuss Blast codecs and Encoder Switch settings Describe how to verify BLAST configuration using logs and settings Optimizing Blast List general Blast optimization recommendations Summarize Blast tuning recommendations that apply to WAN connections Summarize Blast tuning recommendations that apply to work-from-home and home-office-to-cloud use cases Describe the recommended tuning options to increase display protocol quality for all use cases and applications Troubleshooting VMware Horizon Connections Explain VMware Horizon connections Describe the role of primary and secondary protocols in VMware Horizon connections Describe HTML client access connections Describe Horizon Connections load balancing Describe timeout settings, supported health monitoring strings, and suitable load balancer persistence values Identify the troubleshooting steps for failing VMware Horizon load balancer connections List the steps for troubleshooting VMware Horizon connections Troubleshooting VMware Horizon Certificates List the functions of VMware Horizon certificates Describe VMware Horizon certificate scenarios Discuss potential challenges related to certificates in VMware Horizon Describe the troubleshooting approach to VMware Horizon certificates issues Cloud Pod Architecture Describe Cloud Pod Architecture troubleshooting scenarios Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Horizon 8: Infrastructure Administration and Troubleshooting training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Horizon 8: Infrastructure Administration and Troubleshooting course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 5 Days 30 CPD hours This course is intended for Storage and virtual infrastructure consultants, solution architects, and administrators who are responsible for production support and administration of VMware vSAN [v7] Overview By the end of the course, you should be able to meet the following objectives: Describe vSAN concepts Detail the underlying vSAN architecture and components Explain the key features and use cases for vSAN Identify requirements and planning considerations for vSAN clusters Describe the different vSAN deployment options Explain how to configure vSAN fault domains Detail how to define and create a VM Storage policy Discuss the impact of vSAN storage policy changes Describe vSAN storage space efficiency Explain how vSAN encryption works Identify requirements to configure vSAN iSCSI target Detail HCI Mesh technology and architecture Detail vSAN file service architecture and configuration Explain the use cases of vSAN Direct Describe how to setup stretched and two-node vSAN clusters Explain the importance vSAN node hardware compatibility Describe the use of VMware vSphere Lifecycle Manager⢠to automate driver and firmware installations Detail vSAN resilience and data availability Discuss the vSAN cluster backup methodology Describe the vSAN maintenance mode and data evacuation options Define the steps to shut down a vSAN cluster for maintenance Explain how to use proactive tests to check the integrity of a vSAN cluster Use VMware Skyline Health⢠for monitoring vSAN health Apply a structured approach to troubleshoot vSAN cluster configuration and operational problems During this five-day, intensive course, you gain the knowledge, skills, and tools to plan and deploy a VMware vSAN? cluster. You learn about managing and operating vSAN. This course focuses on building the required skills for common Day-2 vSAN administrator tasks such as vSAN node management, cluster maintenance, security operations, and advanced vSAN cluster operations.You also focus on learning the tools and skills necessary to troubleshoot vSAN 7 implementations and gain practical experience with vSAN troubleshooting concepts through the completion of instructor-led activities and hands-on lab exercises.This course is a combination of the following courses: VMware vSAN: Plan and Deploy, VMware vSAN: Management and Operations, and VMware vSAN: Troubleshooting. Course Introduction Introductions and course logistics Course objectives Introduction to vSAN Describe vSAN architecture Describe the vSAN software components: CLOM, DOM, LSOM, CMMDS, and RDT Identify vSAN objects and components Describe the advantages of object-based storage Describe the difference between All-Flash and Hybrid vSAN architecture Explain the key features and use cases for vSAN Discuss the vSAN integration and compatibility with other VMware technologies Planning a vSAN Cluster Identify requirements and planning considerations for vSAN clusters Apply vSAN cluster planning and deployment best practices Determine and plan for storage consumption by data growth and failure tolerance Design vSAN hosts for operational needs Identify vSAN networking features and requirements Describe ways of controlling traffic in a vSAN environment Recognize best practices for vSAN network configurations Deploying a vSAN Cluster Recognize the importance of hardware compatibility Ensure the compatibility of driver and firmware versioning Use tools to automate driver validation and installation Apply host hardware settings for optimum performance Use vSphere Life Cycle Manager to perform upgrades Deploy and configure a vSAN Cluster using Cluster Quickstart wizard Manually configure a vSAN Cluster using vSphere Client Explain and configure vSAN fault domains Using vSphere HA with vSAN Understand vSAN Cluster maintenance capabilities Describe the difference between implicit and explicit fault domains Create explicit fault domains vSAN Storage Policies Describe a vSAN Object Describe how objects are split into components Explain the purpose of witness components Explain how vSAN stores large objects View object and component placement on the vSAN Datastore Explain how storage policies work with vSAN Define and create a virtual machine storage policy Apply and modify virtual machine storage policies Change virtual machine storage policies dynamically Identify virtual machine storage policy compliance status vSAN Resilience and Data Availability Describe and configure the Object Repair Timer advanced option Plan disk replacement in a vSAN cluster Plan maintenance tasks to avoid vSAN object failures Recognize the importance of managing snapshot utilization in a vSAN cluster Configuring vSAN Storage Space Efficiency Discuss Deduplication and Compression techniques Understand Deduplication and Compression overhead Discuss Compression only mode Configure Erasure Coding Configure swap object Thin Provisioning Discuss Reclaiming Storage Space with SCSI UNMAP Configure TRIM/UNMAP vSAN Security Operations Identify differences between VM encryption and vSAN encryption Perform ongoing operations to maintain data security Describe the workflow of Data-in Transit encryption Identify the steps involved in replacing Key Management Server Introduction to Advanced vSAN Configurations Identify requirements to configure vSAN iSCSI target Detail HCI Mesh technology and architecture Detail vSAN File Service architecture and configuration Explain the use cases of vSAN Direct vSAN Cluster Maintenance Perform typical vSAN maintenance operations Describe vSAN maintenance modes and data evacuation options Assess the impact on cluster objects of entering maintenance mode Determine the specific data actions required after exiting maintenance mode Define the steps to shut down and reboot hosts and vSAN clusters Use best practices for boot devices Replace vSAN Nodes vSAN Stretched and Two Node Clusters Describe the architecture and uses case for stretched clusters Detail the deployment and replacement of a vSAN Witness node Describe the architecture and uses case for two-node clusters Explain the benefits of vSphere HA and vSphere Site Recovery Manager in a vSAN stretched cluster Explain storage policies for vSAN stretched cluster vSAN Cluster Monitoring Describe how the Customer Experience Improvement Program (CEIP) enables VMware to improve products and services Use vSphere Skyline Health for monitoring vSAN Cluster Health Manage alerts, alarms, and notifications related to vSAN in vSphere Client Create and configure custom alarms to trigger vSAN health issues Use IO Insight metrics for monitoring vSAN performance Analyse vsantop performance metrics Use vSAN Proactive Test to detect and diagnose cluster issues vSAN Troubleshooting Methodology Use a structured approach to solve configuration and operational problems Apply troubleshooting methodology to logically diagnose faults and optimize troubleshooting efficiency vSAN Troubleshooting Tools Use Skyline Health for vSAN to identify and correct issues in VMware vSAN Discuss the ways to run various command-line tools Discuss the ways to access VMware vSphere ESXi Shell Use commands to view, configure, and manage your VMware vSphere environment Discuss the esxcli vsan namespace commands Use log files to help vSAN troubleshooting Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware vSAN: Fast Track (v7) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware vSAN: Fast Track (v7) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
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Course Overview The Diet and Nutrition Specialist Course provides a comprehensive introduction to the principles of healthy eating, nutrient functions, and dietary management. This course is designed to equip learners with an in-depth understanding of food science, digestion, nutritional needs across different life stages, and the role of diet in preventing and managing health conditions. Throughout the course, students will explore a variety of essential topics, from macronutrients and micronutrients to food intolerances and women’s health concerns. Upon completion, learners will possess the knowledge to interpret food labels, recommend balanced diets, and understand the nutritional considerations for various groups. This course holds immense value for anyone wishing to enhance their expertise in dietetics or pursue a career focused on promoting health and wellbeing. Learners will leave with the ability to make informed nutritional assessments and offer evidence-based advice for healthy living. Course Description The Diet and Nutrition Specialist Course offers a structured learning journey through the fundamentals of food and nutrition, covering key topics essential for understanding human health. Learners will delve into the classification and function of macronutrients and micronutrients, explore the processes of digestion, absorption, and detoxification, and examine how nutrition impacts common health conditions such as heart disease, cancer, and diabetes. Further areas of focus include energy requirements, managing food allergies, maintaining a healthy weight, and specific nutritional needs during pregnancy and infancy. The course is delivered through engaging lessons designed to build both theoretical knowledge and critical thinking skills. By completing this course, participants will develop a robust foundation in nutrition science, enabling them to confidently address dietary concerns, support wellness initiatives, and contribute to healthier communities. This programme is ideal for those committed to advancing their knowledge of nutrition within a professional or personal context. Course Modules Module 01: Basics of Food and Nutrition Module 02: Macronutrients: Classification & Functions of Carbohydrates Module 03: Macronutrients: Classification & Functions of Lipids and Proteins Module 04: Micronutrients I & II Module 05: Digestion and Absorption Module 06: Detoxification Module 07: Healthy & Balanced Diet and Food Labelling Module 08: Average Requirements for Energy and Nutrients Module 09: Food Intolerances and Allergies Module 10: Health Conditions: Heart Disease, Cancer & Diabetes Module 11: Maintaining a Healthy Weight and Eating Problems & Treatments Module 12: Women’s Health Care & Common Concerns During Pregnancy Module 13: Nutrition for the Baby & Special Foods (See full curriculum) Who is this course for? Individuals seeking to gain a comprehensive understanding of diet and nutrition. Professionals aiming to enhance their career in health, wellness, or nutrition advisory roles. Beginners with an interest in nutrition, healthy eating, and human health. Health enthusiasts wanting to deepen their knowledge of dietary science. Career Path Nutrition Advisor Diet and Wellness Consultant Health Coach Community Health Worker Food and Nutrition Educator Public Health Assistant Healthcare Support Roles
Course Overview This ADHD Awareness course offers a comprehensive understanding of Attention Deficit Hyperactivity Disorder (ADHD) across various life stages and settings. Designed to build both awareness and insight, it explores the characteristics, challenges, and support strategies associated with ADHD. Learners will gain valuable knowledge about the impact of ADHD on family dynamics, education, and care systems, while also examining cognitive approaches and attention-related difficulties. By the end of this course, participants will be able to recognise symptoms, appreciate the importance of early intervention, and understand practical frameworks for supporting individuals with ADHD. Whether you are seeking personal insight, professional development, or a deeper understanding of ADHD, this course equips you with the foundational knowledge needed to make a meaningful difference. With accessible language, real-world relevance, and evidence-based content, this course is an excellent resource for anyone looking to enhance their competence in recognising and addressing ADHD. Course Description The ADHD Awareness course delves into the key aspects of ADHD, providing a structured exploration of how it presents across different age groups and environments. Learners will study the complexities of ADHD in young people and adults, its effects on family life, educational challenges, and methods of parent training. Attention difficulties and cognitive strategies for managing ADHD are thoroughly examined, alongside a focus on the wider organisation of care. The course is designed to offer a rich learning experience that blends theoretical understanding with real-world applications, supported by contemporary research and best practices. Participants will develop the skills necessary to identify symptoms, understand behavioural patterns, and engage with support systems effectively. This course supports both personal enrichment and professional advancement by equipping learners with a deep and balanced understanding of ADHD and its management across different contexts. Course Modules Module 01: Introduction to ADHD Module 02: ADHD in Young and Adults Module 03: ADHD in Family Settings Module 04: ADHD in Educational Settings and Parent Training Module 05: ADHD and Attention Difficulties Module 06: Cognitive Approaches in ADHD Module 07: The Organisation of Care for ADHD (See full curriculum) Who is this course for? Individuals seeking to understand ADHD and its effects on daily life. Professionals aiming to enhance their expertise in supporting individuals with ADHD. Beginners with an interest in psychology, education, or social care. Parents, guardians, and caregivers wanting to develop supportive strategies. Educators and teaching assistants looking to broaden their knowledge of ADHD in learning environments. Health and social care workers aiming to improve service provision for ADHD. Career Path Special Educational Needs (SEN) Support Worker ADHD Support Specialist Educational Psychologist Assistant Family Support Worker Behavioural Support Officer Health and Social Care Assistant Teaching Assistant specialising in ADHD Youth and Community Worker