If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.
Have you always been intrigued by dreamcatchers and want to learn the art of weaving your own, or do you know someone who loves them and want to gift them one? This ancient art is has gone through a lot of morphism and yet the old techniques are still here as always. Learn to weave a traditional dreamcatcher.
In this course we deepen participants understanding of systemic racism and the spectrum of privilege. It challenges the participants to examine their behaviours and take close looks at some of the views they have held since a very young age, e.g. this area is a “bad” area, because it has a high proportion of black/brown people living in it, or that young black men in tracksuits are “thugs”. We think about where these messages come from and how people are indoctrinated by the media. Course Category Inclusion Team Building Leadership Emotional needs Description In this course we deepen participants understanding of systemic racism and the spectrum of privilege. It challenges the participants to examine their behaviours and take close looks at some of the views they have held since a very young age, e.g. this area is a “bad” area, because it has a high proportion of black/brown people living in it, or that young black men in tracksuits are “thugs”. We think about where these messages come from and how people are indoctrinated by the media. We explore the reasons why white people are so defensive when it comes to talking about race. We discuss having racial biases and the implications of them, such as unconsciously insulting people around us in the workplace. When we become aware of how our behaviours can affect people, we then look for solutions. The course is designed for groups of professionals to come together as a team to try and take responsibility for the racism that goes on in their workplace – empowering the leadership to have difficult conversations with team members and create a paradigm shift across the entire organisation. Please come with an open mind, and you might be surprised at what you find out. We are striving for a world where racism is an open conversation and not a topic that we shy away from. Testimonials “That was a really insightful session and thought provoking. I would love to attend more sessions on racism. Thank you for the engaging questions and delivery” “Lots of things to reflect on!” Learning Objectives Participants will: Confront their own racism and unconscious biases Become aware of the ways they treat people differently based on race Think about practical changes they can make in their workplaces Who Is It For? Leadership teams seeking guidance and reflection Educators who want to get it right People who have had not had much contact with people outside their own race People who believe they are “not racist” Course Content Background – brief history of systemic racism Racism as a binary – the problem with thinking only “bad” people can be racist Trust – how do we feel around people we don’t trust? Difference – how do we act when we feel different? What do Good Manners look like around people of different cultures? What does Good Allyship look like in the workplace? Why don’t we talk about race? What does your race mean to you? Examining our privilege – activity Interracial friendship video Visioning – what does the ideal workplace look like? Setting Actions – what achievable actions can we set to bring us closer to our dream future?
Join me over the next 10 weeks to unlock your full potential. Overcoming your day-to-day challenges without procrastination, without losing determination and making better decisions to improve your life! Program Details Module 1 (2 weeks) ✔ Wheel of life ✔ Your learning style ✔ Daily practice tools ✔ How to love and accept yourself Module 2 (3 weeks) ✔ Be self-aware of your inner critic ✔ Connecting with your true self ✔ Crush self-doubt ✔ Transform your inner critic Module 3 (3 weeks) ✔ Create more energy in your life ✔ Create balance and purpose ✔ Maximise productivity ✔ Create your self care plan Module 4 (2 weeks) ✔ Build the courage to step up ✔ Playing big ✔ Empowering affirmations ✔ Create your vision and implement it After completing the 10-week group programme, you will: • Be more resilient • Meet your challenges with confidence • Achieve your goals with clarity • Truly SHINE and be your authentic self My session with Pinky allowed me the time to ‘think out loud’ all the factors that were in play and my feelings towards them. She then worked out the barriers I was experiencing and seamlessly worked through them with me. She then gave me tools to continue to work past those barriers with some very achievable goals! I instantly felt like I had a better perspective on this change and felt less chaotic in my thoughts. Thanks, Pinky! - Gemma (Edinburgh)
To facilitate a group, family, team or organisation in thinking together around a given challenge or issue here is an opportunity to experience for real the person centred, futures planning tool – MAP (Pearpoint, Forest et. al. 1989). This is a process not a training day. Let us facilitate your planning and refocus your story whilst strengthening you and your group. This tool uses both process and graphic facilitation to help any group develop a shared vision and then to make a start on working out what they will need to do together to move towards that vision. MAPS are great for threshold moments. Is your team stuck? Want to move on, haunted by the past cannot get any useful dialogue about the future? Facing a challenging transition into a new school or setting? Leaving school? Bored with annual reviews, transition plans and review meetings? Want to find a way of making meetings and planning feel more real and engaging? Need an approach, which engages a young person respectfully together with his or her family and friends? Want the ultimate visual record of the process of a meeting, which will help everyone, keep track? Want to problem solve and plan for the future of a small or large group, service or organisation up to the size of an LEA Learning Objectives To create a shared vision To talk through the story so far and reflect upon it To name the worse nightmares that will block progress To strengthen the group by focussing on gifts and capacity To detail needs To specify an Action Plan To create a visual graphic record of the whole event Course Content The MAP process has 6 Steps: The story so far. The group is required to think back over the years to describe their collective experience of changes and events over time within their settings. Stories and events are recorded on the graphic. Building Shared Dreams. The group thinks together about what they would love to see happening for children, families and practitioners in their settings if they could have it all. If there were no constraints on time, money, resources, people or anything else what do they see happening in their imaginations? The various ideas that the group comes up with are then recorded in key words, images and colours on the MAP graphic. The purpose of this Step is to give the group a sense of direction, their North Star, an image of the place they want to work towards. Nightmare. In this Step, the group imagines the worst scenarios. What is the opposite of their dreams? How bad could it get? This is a shorter but powerful process that can give some groups more energy than dreaming together. Gifts and Capacity. In this Step the group is asked to take explicit stock of their capacities and what they already have going for them as they begin working towards the vision. This is a strong reminder for any group of the wealth of knowledge and experience that is already and always in the room. Needs. In this Step the group is invited to begin to name some of the needs they will have if they are to move forward to wards the dream and away from the nightmare. Actions. This is the final Step in the MAP and calls for individuals within the group to name a range of very specific actions (however small) that they will take within a definite time scale. This is not a time for declaring good intentions or suggesting good ideas for someone else to do. The purpose of this Step is to end the MAP process with a range of clearly understood actions that carry this planning process forward into the real world.
LOOKING FOR: ADULT FICTION, NON-FICTION Rachel Neely began her publishing career in 2016 at HarperCollins, before moving to Hachette where she worked as an editor for the next six years, specialising in crime and thrillers along with book club novels and contemporary fiction, most recently as a Commissioning Editor at Orion. Rachel joined Mushens Entertainment at the start of 2022 as an Associate Agent, assisting Juliet Mushens with her client list, including multiple Sunday Times and New York Times bestselling authors. Simultaneously she began signing her own clients. In August 2023 she was promoted to Literary Agent and is actively growing her list, looking for book-club fiction, dark academia, rom-coms, tragic love stories, crime and thrillers. Please note she is not the right agent for sci-fi, espionage novels, YA or children’s books. She signs both commercial and literary authors, and is always looking for a distinctive voice matched with a compelling plot. She also is especially drawn to darker stories that centre characters with tragic fates, dark pasts or buried trauma. She is also keen to find authors from underrepresented groups who can bring a fresh perspective to well-worn story arcs, or capture experiences shared by many but, as of yet, underexplored in fiction. She would love to see a commercial locked-room thriller in the vein of The Midnight Feast, The White Lotus or with shades of Succession; novels about cults such as The Girls; a voice-led serial-killer thriller reminiscent of How to Kill Your Family; compelling dark academia to rival The Secret History; a high-concept but tragic love story that will make her ugly cry in the vein of The Time Traveller’s Wife or One Day; and anything that has an outsider trying to break into the world of the privileged and morally bankrupt. Besides those above, her favourite novels include The List, The Talented Mr Ripley, The Lovely Bones, Other People’s Clothes, The It Girl, The Girl Before, Notes on an Execution, My Dark Vanessa and My Sister the Serial Killer. Rachel would like you to submit a covering letter, 1 - 2 page synopsis and the first 5000 words of your manuscript in a single word document. (In addition to the paid sessions, Rachel is kindly offering one free session for low income/underrepresented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Friday 1st May 2025
Taking the twelve stages of Joseph Campbell's 'Hero's Journey' structure as a loose framework, this course offers the chance to write about themes such as risk, desire for change, resistance to change, travel, and encounters with others through a variety of prompts. There are opportunities to share your work, but no obligation.
LOOKING FOR: PICTURE BOOK TEXTS / ILLUSTRATIONS Lucy Brownridge is Editorial Director at Wide Eyed Editions and Frances Lincoln Children’s Books, and formerly Thames & Hudson where she helped to establish the Children’s list. She has developed and edited books for children with Alan Ahlberg, Quentin Blake, Mariajo Ilustrajo, Kristjana S Williams, Bob & Roberta Smith, Yuval Zommer and Joe Coelho among others. She is the author of The Cat Family series, and many non-fiction titles for children. She is interested in the history of picture books and is always looking for innovative ways to use the book format. Her favourite books are funny, deceptively simple, thoughtfully written, distinctively illustrated and encourage a love for reading both words and pictures. Lucy would like you to submit the following depending on whether you are a picture book writer / illustrator or both. ABOUT YOU Include a covering letter, in a word document, telling Lucy about yourself and your sources of inspiration. If you have one, include a link to your website. She is keen to read stories she hasn't seen before or see artwork with a distinctive style rather than something that fits with trends. She has particular experience with picture books and illustrated narrative non-fiction. AUTHORS Please send a full manuscript (or 3), in a word document, starting with a short summary/blurb. Make the summary punchy and engaging. Remember that the best picture book stories are simple and every word should count. Do you see this book as part of a series? ILLUSTRATORS If you have a picture book idea please send a story board and a summary of the story. Please send a diverse selection of artworks from your portfolio. It is useful to see examples of the following: people of different ages and ethnicities, character studies showing a range of clothes and expressions, animals, a selection of everyday objects, wide-angle vistas, an example of a book cover (i.e. a classic book reimagined). Please send these in PDF where possible. (In addition to the paid sessions, Lucy is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Thursday 15th May 2025
⭐ This is a 10-week online course for toddlers (13-24months) and their parents/carers. Baby signing can benefit ANY family with a baby or toddler. Clear communication can especially reduce frustrations for families with toddlers, helping you avoid some of the toddler turbulence🌪️ before it begins.
Personalised poems made for your loved ones Give us the topic (I love you, I want you back, Happy Birthday) or one thing about them The person’s likes The person’s name and we will make a bespoke poem for you £20 per poem https://relationshipsmdd.com/product/m-d-d-poems-couples/