1769 Listening courses

Conflict within a workplace can appear in many forms, from personality conflicts between employees to employee and supervisor issues. This course will equip you with the knowledge of conflict management strategies and the practical skills to take steps to help to resolve situations of conflict.

Duration 3 Days 18 CPD hours This course is intended for This course is intended for intermediate to advanced Business Analysts who are looking to improve their skills for eliciting, analyzing, documenting, validating, and communicating requirements. Overview Obtain a thorough understanding of the core responsibilities of the business analyst Understand the main professional associations and standards supporting business analysts in the industry Discuss and explore the components of each of the domains/knowledge areas that comprise the work of business analysis Recognize the importance of properly defining the business need prior to engaging in requirements activities Formulate a strong understanding of the concepts that comprise strategy analysis Obtain experience with identifying and analyzing stakeholders Decipher between project and product scope and successfully use models to communicate scope Thoroughly understand and identify the various requirements categories and be able to recognize requirements of various types Explore business rules analysis Understand the benefits of process modeling and the common modeling language of BPMN Discuss process models and how the techniques can capture details about the as-is/to-be environment Learn how to properly prepare and conduct interviews Explore the components of use cases Learn what it means to package requirements Obtain hands-on experience with a number of business analysis techniques and gain hands-on experience eliciting, defining, and writing requirements. This course provides students a clear understanding of all the facets of the business analysis role, including a thorough walkthrough of the various domain/knowledge areas that comprise the business analysis profession. Students are provided an opportunity to try their hand at several business analysis techniques to assist with improving their skills in stakeholder identification, scope definition, and analyzing, documenting, and modeling requirements. Introduction to Business Analysis What is business analysis Benefits and challenges of business analysis Project success factors A Closer Look at the Business Analyst Role Definition of a business analyst Responsibilities of a business analyst Importance of communication/collaboration BA role vs. PM role Project roles involved in requirements IIBA/PMI and the goals of a professional association Purpose for having a BA standard IIBA?s BABOK© Guide and PMI?s Practice Guide in Business Analysis Business analysis beyond project work Business analysis core concepts Business analysis perspectives IIBA and PMI certifications for business analysts Workshop: Choose Your Project Supporting the Project Portfolio (Enterprise Analysis) Define Strategy Analysis When to perform Strategy Analysis Components of Strategy Analysis Defining the business need Envisioning the Product and Project Defining business requirements The importance of stakeholders Stakeholder identification Tips for analyzing stakeholders Techniques for managing stakeholder lists Discussion: Who is involved in strategy analysis? Workshops: Define the Business Need, Write Business Requirements, and Identify Stakeholders Understanding and Defining Solution Scope Defining solution scope Techniques for defining solution scope Applying the brainstorming technique Project scope vs. Product scope Finding solution boundaries The Context Diagram Actors and key information Workshop: Draw a Context Diagram Understanding Requirements What is a requirement? Requirement types Business, Stakeholder, Solution, and Transition requirements Assumptions and constraints Business rules Taxonomy of business rules Decision tables How to write simple calculations Requirements vs. business rules Document requirements Workshop ? Document Requirements Elicitation and Process Modeling Why do we model processes? What is Business Process Management? Using a modeling notation ?As Is? vs. ?To Be? modeling Why use BPMN? Basic BPM notation Business Process Modeling ? A case study Business Process Realignment ?As Is? vs. ?To Be? activity diagrams Workshop: Create a Business Process Model Planning & Eliciting Requirements Interviewing ? what and why? Preparing for an effective interview Types of questions to ask Sequencing questions Active listening techniques Planning for elicitation Conducting the interview Establishing rapport Active Listening Feedback techniques Types of elicitation techniques Workshops: Planning for Elicitation and Conducting an Elicitation Session Use Case & User Story Analysis What is an Actor? Types of Actors How to ?find? Use Cases? Diagramming Use Cases Tips on naming Use Cases Explaining scenarios The use case template Components of a use case Scenario examples Best practices for writing Use Cases Scenarios and flows Alternate and exception flows Exercises: Drawing a Use Case Diagram, Writing the Main Success Scenario, and Writing Alternate and Exception Scenarios Analyzing & Documenting Requirements Requirements and Use Cases Non-Functional requirements User Interface Requirements UI Data Table Reporting requirements Data requirements Data accessibility requirements Characteristics of good requirements The business requirements document (BRD) BRD vs. Functional Requirements Specification Preparing the requirements package Requirements traceability Workshops: Develop a User Interface, Analyzing Requirements, and Tracing requirements Additional Resources Useful books and links on writing effective requirements

Discover the keys to thriving in your social connections with our comprehensive course, 'Social Relationships: Goals and Strategies.' From effective communication and conflict resolution to establishing healthy boundaries, learn the essential skills needed to cultivate and sustain meaningful relationships. Navigate the digital age with confidence, embrace diversity, and set personalized goals for lasting connections. Elevate your interpersonal skills and embark on a journey towards fulfilling social connections. Enroll now to unlock the secrets to successful and satisfying relationships.

Master the skills you need to propel your career forward in leadership and management. Equip yourself with the essential knowledge and skillset that make you a confident leader or manager and take your career to the next level. This comprehensive course is designed to help you reach your professional goals. The skills and knowledge that you will gain through studying this leadership diploma course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective leadership and management practice and equip you with the essential skills, confidence and competence to assist you in the leadership and management industry. You'll gain a solid understanding of the core competencies required to drive a successful career in leadership and management. Learn from expert tutors with industry experience, teaching you the latest expertise and best practice. This extensive course is designed for leadership and management professionals who are aspiring to specialise in leadership and management. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV. Enrol today and take the next step towards your personal and professional goals. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Personal Effectiveness - How To Be An Awesome Professional Monday: Self-confidence 00:06:00 Tuesday: Personal Time Management 00:10:00 Wednesday: Assert Yourself 00:10:00 Thursday: Problem Solving 00:06:00 Friday: Presenting 00:07:00 Managing Individuals - How To Get the Best From Your People Monday: Goal Setting 00:03:00 Tuesday - Delegation 00:06:00 Wednesday: Feedback 00:04:00 Thursday: Poor Performance 00:07:00 Friday: Coaching 00:06:00 Communication Skills - How To Make Your Management Voice Heard Monday: Listening 00:03:00 Tuesday - Motivating 00:07:00 Wednesday: Meetings 00:05:00 Thursday: Negotiating 00:05:00 Friday: Conflict 00:05:00 Team Management - How To Create and Keep A High Performance Team Monday: The Power of Teams 00:04:00 Tuesday: Team Development 00:08:00 Wednesday: Team Maintenance 00:06:00 Thursday: The Four Essentials of Team Management 00:07:00 Friday: Team Meetings 00:04:00 Manager's Toolkit - How To Adapt To Whatever The Job Throws At You Monday: Emotional Intelligence 00:03:00 Tuesday: Transactional Analysis 00:09:00 Wednesday - The SCOPE Process 00:02:00 Thursday: Selecting Management Styles 00:04:00 Friday: The Powerhouse Loop 00:03:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

This 6-hour qualification provides learners with the knowledge to recognise a range of mental health conditions, how to start a supportive conversation and when and how to signpost a person to seek appropriate professional help.

Take your first step into the transformative world of adult counselling with this comprehensive course. Master essential counselling techniques, explore psychological issues in adults, and grasp the ethical and legal considerations of the field. Gear up for a fulfilling career as a professional counsellor in the UK.

Learn the basic Communication Skills you need to communicate in REAL, natural Spoken English. This course is for you if you need to learn English.

IELTS English Course, Face to face in Brighton and Hove. B2-C1 level.

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Customer Service Advisor Training will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Customer Service Advisor Training will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Customer Service Advisor Training and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Customer Service Advisor Training is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Customer Service Advisor Training. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Customer Service Advisor Training will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Introduction to Customer Relationship Management (CRM) Introduction to Customer Relationship Management (CRM) 00:22:00 Module 02: CRM Fundamentals CRM Fundamentals 00:24:00 Module 03: CRM Strategies CRM Strategies 00:33:00 Module 04: CRM Databases CRM Databases 00:21:00 Module 05: Deepening Customer Relationship Deepening Customer Relationship 00:23:00 Module 06: Handling Customer Complaints Handling Customer Complaints 00:22:00 Module 07: Introduction to Customer Service Introduction to Customer Service 00:23:00 Module 08: What's Different about Good Customer Service? What's Different about Good Customer Service? 00:12:00 Module 09: Customer Service Communication Strategies Customer Service Communication Strategies 00:24:00 Module 10: Building Rapport Over the Phone Building Rapport Over the Phone 00:24:00 Module 11: Active Listening and Managing Tough Callers Active Listening and Managing Tough Callers 00:28:00 Module 12: Problem Solving over the Phone Problem Solving over the Phone 01:04:00 Module 13: Time Management Time Management 00:35:00 Module 14: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Counselling Skills: Counselling Skills Course Online If you wish to help others and improve your counselling abilities. Our Counselling Skills: Counselling Skills Course is an excellent choice. This Counselling Skills: Counselling Skills Course is intended to give you with the fundamental information and practical skills required to operate as a counsellor or to improve your current abilities in this sector. Our Counselling Skills: Counselling Skills Course, guided by seasoned specialists in the area, covers a variety of subjects For example, active listening, empathetic response, and ethical and professional challenges in counselling. We also provide hands-on training and job experience, allowing you to put your knowledge to use in real-world situations. You may fit your studies around your existing responsibilities and study at your own speed with our flexible learning choices and friendly instructors. Our Counselling Skills: Counselling Skills Course is ideal if you want to start a new career in counselling or improve your current skills. So, why delay? Sign up now and take the first step toward a rewarding career assisting others Main Course: Level 2 Certificate in Counselling Skills Free Courses: Course 01: Communication Skills Course 02: Level 5 Negotiation Skills Course 03: Diploma in Counselling and Psychology Special Offers of this Counselling Skills: Counselling Skills Course:- This Counselling Skills Course includes a FREE PDF Certificate. Lifetime access to this Counselling Skills Course Instant access to this Counselling Skills Course Get FREE Tutor Support from Monday to Friday in this Counselling Skills Course [ Note: Free PDF certificate as soon as completing the Counselling Skills: Counselling Skills Course] Counselling Skills: Counselling Skills Course Online Course Curriculum of Counselling Skills: Counselling Skills Course Module 01: Using Counselling Skills Module 02: Introduction to Counselling Skills Theories Module 03: Diversity and Ethics in the Use of Counselling Skills Module 04: Counselling Skills and Personal Development Assessment Method of Counselling Skills Course After completing each module of the Counselling Skills: Counselling Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Counselling Skills Course After completing the MCQ/Assignment assessment for this Counselling Skills: Counselling Skills Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Counselling Skills: Counselling Skills Course Online This Counselling Skills: Counselling Skills Course is suitable for anyone. Special Note: Our Counselling Skills: Counselling Skills Course is not a regulated course. If You want to get qualified, you can consider following options: Level 2 Certificate in Counselling Skills NCFE Level 3 Diploma in Counselling Skills Counselling Skills Diploma Level 3 Counselling Skills Level 2 Certificate NCFE Level 2 Certificate in Counselling Skills NCFE Level 3 Award in Counselling Skills Requirements Counselling Skills: Counselling Skills Course Online Students who intend to enrol in this Counselling Skills: Counselling Skills Course must meet the following requirements: Counselling Skills: Good command of the English language Counselling Skills: Must be vivacious and self-driven Counselling Skills: Basic computer knowledge Counselling Skills: A minimum of 16 years of age is required Career path Counselling Skills: Counselling Skills Course Online