497 Listening Skills courses

Negotiation Training Are you looking to start a career in negotiation or enhance your existing negotiation skills? Then this Negotiation Training Course will provide you with a solid foundation to become a confident negotiator and help you develop your skills. Negotiation skills can be useful throughout one's life. It is about influencing outcomes in a way that maximizes your benefit or value. In sales, negotiation works toward closing the deal in a mutually satisfactory manner. Those who master the art of negotiation can convince the opposite party that they have got the best deal possible. When, in reality, it is the seller or the business that has come out on top. This exclusive course is designed to assist candidates in taking the most important step in their lifelong career journey. Taking on a leadership role for the first time can be both exciting and intimidating. Taking charge of a team or business of any size essentially takes on much more responsibility and accountability. This Negotiation Training Course will help candidates deal with the different challenges of entry-level leadership roles in an organization. Candidates who complete the course will have the skills, knowledge, and confidence to take on a leadership role for the first time. Learning Outcomes After completing this Negotiation Training Course, the learner will be able to: Gain a thorough understanding of the true value of leadership. Know how management and leadership are different yet equally important. Understand the relationship between employee motivation and performance. Master professional-level communication skills. Understand the characteristics and qualities of effective negotiation skills. Understand feedback gathering and effective employee interview skills. Know the difference between delegation and leading by example. Know the techniques for developing a high-performance team. Gain the confidence to step into a leadership role. Why Choose Negotiation Training Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Negotiation Training Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Negotiation Training Course. ******Courses are included in this Negotiation Training Bundle Course: Course 01: Negotiation Training Course Course 02: Level 1 Business Management Course 03: Level 3 Business Administration ******Others included in this Negotiation Training bundle course: Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Negotiation Training Course Curriculum of Negotiation Training Module 01: An Overview of Negotiation Module 02: How to Prepare For Negotiations Module 03: The Process of Negotiation Module 04: Ways of Developing Persuasion & Influencing Skills Module 05: Ways of Developing Communication Skills Module 06: How to Develop Active Listening Skills Module 07: Comprehending Body Language Module 08: Assertiveness and Self Confidence Module 09: Managing Anger Module 10: Managing Stress Module 11: Negotiation Tactics to Closing a Better Deal Module 12: Ways of Overcoming Sales Objections ---------------- Assessment Method of Negotiation Training After completing each module of the Negotiation Training Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Negotiation Training After completing the MCQ/Assignment assessment for this Negotiation Training course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Negotiation Training This Negotiation Training course is suitable for candidates committed to their ongoing professional development. This Negotiation Training Course could prove instrumental in taking that important step into a leadership position for the first time. Existing managers and business owners could also find the teachings of this course invaluable. Requirements Negotiation Training There are no specific requirements for this Negotiation Training Course course because it does not require any advanced knowledge or skills. Career path Negotiation Training Certificates Certificate of completion Digital certificate - Included

This Caring for Children - Level 1 provides an understanding of the knowledge and skills required to care for young children. It covers the growth, learning, and development of children. There are also modules to help with self-development. Through this Caring for Children - Level 1 course you will learn how to help children in developing their communication and language skills, the health and safety guidance involved in caring for children, how play can help a child's learning and development and how to respect and value children as individuals. Learning Outcomes After completing this Caring for Children - Level 1 course, learner will be able to: Understand how play can help a young child to gain confidence. Gain skills for communicating with a young child Gain a thorough understanding of growth and development of young children Understand Human Growth and Development Know how to respect and value Children Understand healthy eating for families Why Choose Level 1 Award In Caring for Children Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Caring for Children Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. ***Others Benefits of Caring for Children - Level 1 Course: Free One PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course] **Caring for Children - Level 1** Detailed Course Curriculum Module 1: Confidence Building for the Young Child Through Play know the Support a Young Child Needs to Gain Confidence Through Play know How to Encourage a Young Child to Express Their Feelings Through Play Module 2: Listening to and Talking with a Young Child Know Skills for Communicating with a Young Child Understand Activities that will Develop a Child's Talking and Listening Skills Module 3: Growth and Development of Young Children know About Factors Which Influence Growth and Development of Children From Birth to 5 Years 11 Months know How to Support Growth and Development of Children Module 4: Human Growth and Development know About Human Growth and Development know Factors That Affect Human Growth and Development Module 5: Respecting and Valuing Children Know How to Respect and Value Children as Individuals Understand Ways to Respect and Value Children Know that Children Have Rights Module 6: Healthy Eating for Families Understand the Importance of a Balanced Diet Know About Good Eating Habits for Families Know Special Food Requirements for Groups and Individuals Know How to Store and Handle Food safely Assessment Method After completing each module of the Caring for Children - Level 1 Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Caring for Children - Level 1 course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? **Caring for Children - Level 1** This Caring for Children - Level 1 course is for anyone who is considering a career in caring for children. It could also help you re-engage with learning and remove barriers to entering the childcare workforce. Requirements **Caring for Children - Level 1** There are no specific requirements for this Caring for Children - Level 1 course because it does not require any advanced knowledge or skills. Career path **Caring for Children - Level 1** This Caring for Children - Level 1 course provides an ideal route into a career in child care and results in a fully recognised qualification, with a number of progression routes to higher level child care and teaching assistant qualifications. Certificates Certificate of completion Digital certificate - Included

This Life Coaching course is an invaluable resource for anyone looking to improve their situation or turn their passion for helping others into a rewarding career. In today's world, job markets are fiercely competitive. If you lack solid organizational skills, communication skills, and strong listening skills, landing your dream job will be extremely difficult. This course covers all of these topics in-depth to help you improve your skills in those areas. This Level 7 Life Coaching course will teach you about the duties and responsibilities of a professional life coach, common reasons for consulting with life coaches, how communication skills affect consultation quality, and an introduction to essential life coaching tools and techniques. So do not miss out on this once-in-a-lifetime opportunity and enrol now. When dealing with clients and bosses and during job interviews and presentations, intelligent body language is essential. This course will also teach you how to effectively manage your body language and facial expressions. Do not miss out on this great opportunity; enrol today. Learning Outcomes After completing the Level 7 Life Coaching course, you will be able to: Describe the roles and goals of life coaching. Determine the most common reasons for consulting with a life coach. Describe everything about coaching. Develop your listening and communication skills and your understanding of how communication affects the quality of consultations. Use neuro-linguistic programming and put it into practice. Determine how body language plays a part in life coaching. Describe the most up-to-date life coaching strategies and processes. Investigate the possibility of owning a life coaching company. Improve your public speaking and negotiating abilities. Why Choose this Level 7 Life Coaching Course from Us? Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. *****Course Included***** Main Course: Level 7 Life Coaching Course **Free Courses** Course 01: Communication Skills Course Course 02: Level 5 Report Writing Course [ Note: Free PDF certificate as soon as completing the Level 7 Life Coaching course ] *** Level 7 Life Coaching *** Course Curriculum Module 1: Life Coaching Fundamentals Module 2: The Process of Life Coaching Module 3: Emerging Communication Skills Module 4: Introduction to Neuro-Linguistics Programming (NLP) Module 5: Mental Skills Development Module 6: Physical Skills Development Module 7: Body Language Module 8: Emerging Organizational Skills Module 9: Developing Creativity Module 10: Improving Presentation Skills Module 11: Developing Effective Negotiation Skills Module 12: Managing Your First Impression Assessment Method After completing each module of the Level 7 Life Coaching Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 7 Life Coaching course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Level 7 Life Coaching Course is open to candidates with no prior expert experience from all backgrounds. This course is perfect for: Life Coaches Students Fresh Graduates Job Seekers People who are serious about loving and assisting others. Requirements There are no specific requirements for this Level 7 Life Coaching Course because it does not require any advanced knowledge or skills. Career path This Level 7 Life Coaching gives you a brand-new way to break into the related employment market. It enables you to get extensive experience and the necessary skill in a short time. It will also provide you with the greatest amount of confidence in your ability to grow and improve. By introducing new skills to your CV, you will be able to progress your career and become more successful. Certificates Certificate of completion Digital certificate - Included

This Level 1 - Award In Caring for Children provides an understanding of the knowledge and skills required to care for young children. It covers the growth, learning, and development of children. There are also modules to help with self-development. Through this Level 1 - Award In Caring for Children course you will learn how to help children in developing their communication and language skills, the health and safety guidance involved in caring for children, how play can help a child's learning and development and how to respect and value children as individuals. Learning Outcomes After completing this Level 1 - Award In Caring for Children course, learner will be able to: Understand how play can help a young child to gain confidence. Gain skills for communicating with a young child Gain a thorough understanding of growth and development of young children Understand Human Growth and Development Know how to respect and value Children Understand healthy eating for families Why Choose Level 1 Award In Caring for Children Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. ***Others Benefits of Level 1 - Award In Caring for Children Course: Free One PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course] **Level 1 - Award In Caring for Children** Detailed Course Curriculum Module 1: Confidence Building for the Young Child Through Play know the Support a Young Child Needs to Gain Confidence Through Play know How to Encourage a Young Child to Express Their Feelings Through Play Module 2: Listening to and Talking with a Young Child Know Skills for Communicating with a Young Child Understand Activities that will Develop a Child's Talking and Listening Skills Module 3: Growth and Development of Young Children know About Factors Which Influence Growth and Development of Children From Birth to 5 Years 11 Months know How to Support Growth and Development of Children Module 4: Human Growth and Development know About Human Growth and Development know Factors That Affect Human Growth and Development Module 5: Respecting and Valuing Children Know How to Respect and Value Children as Individuals Understand Ways to Respect and Value Children Know that Children Have Rights Module 6: Healthy Eating for Families Understand the Importance of a Balanced Diet Know About Good Eating Habits for Families Know Special Food Requirements for Groups and Individuals Know How to Store and Handle Food safely Assessment Method After completing each module of the Level 1 - Award In Caring for Children Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 1 - Award In Caring for Children course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? **Level 1 - Award In Caring for Children** This Level 1 - Award In Caring for Children course is for anyone who is considering a career in caring for children. It could also help you re-engage with learning and remove barriers to entering the childcare workforce. Requirements **Level 1 - Award In Caring for Children** There are no specific requirements for this Level 1 - Award In Caring for Children course because it does not require any advanced knowledge or skills. Career path **Level 1 - Award In Caring for Children** This Level 1 - Award In Caring for Children course provides an ideal route into a career in child care and results in a fully recognised qualification, with a number of progression routes to higher level child care and teaching assistant qualifications. Certificates Certificate of completion Digital certificate - Included

Unlock the power of proficient English communication with our Functional Skills English Level 2 course. Elevate your speaking, listening, reading, and writing abilities to new heights. Designed to make you a confident and effective communicator, this course is your ultimate guide to mastering English skills at an advanced level.

'Are you looking to start a career in negotiation or enhance your existing negotiation skills? Then this Negotiation Skills - Advanced will provide you with a solid foundation to become a confident negotiator and help you develop your skills. Negotiation skills can be useful throughout one's life. It is about influencing outcomes in a way that maximizes your benefit or value. In sales, negotiation works toward closing the deal in a mutually satisfactory manner. Those who master the art of negotiation can convince the opposite party that they have got the best deal possible. When, in reality, it is the seller or the business that has come out on top. This exclusive course is designed to assist candidates in taking the most important step in their lifelong career journey. Taking on a leadership role for the first time can be both exciting and intimidating. Taking charge of a team or business of any size essentially takes on much more responsibility and accountability. This Negotiation Skills - Advanced will help candidates deal with the different challenges of entry-level leadership roles in an organization. Candidates who complete the course will have the skills, knowledge, and confidence to take on a leadership role for the first time. Learning Outcomes After completing this Negotiation Skills - Advanced course, the learner will be able to: Gain a thorough understanding of the true value of leadership. Know how management and leadership are different yet equally important. Understand the relationship between employee motivation and performance. Master professional-level communication skills. Understand the characteristics and qualities of effective negotiation skills. Understand feedback gathering and effective employee interview skills. Know the difference between delegation and leading by example. Know the techniques for developing a high-performance team. Gain the confidence to step into a leadership role. Why Choose Negotiation Skills - Advanced Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Negotiation Skills - Advanced Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Negotiation Skills - Advanced course. ******Courses are included in this Negotiation Skills - Advanced Course: Course 01: Level 7 Business Management Course Course 02: Level 3 Business Administration ******Others included in this Negotiation Skills - Advanced course: Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Negotiation Skills - Advanced Course: Module 1: An Overview of Negotiation Module 2: How to Prepare For Negotiations Module 3: The Process of Negotiation Module 4: Ways of Developing Persuasion & Influencing Skills Module 5: Ways of Developing Communication Skills Module 6: How to Develop Active Listening Skills Module 7: Comprehending Body Language Module 8: Assertiveness and Self Confidence Module 9: Managing Anger Module 10: Managing Stress Module 11: Negotiation Tactics to Closing a Better Deal Module 12: Ways of Overcoming Sales Objections Assessment Method After completing each module of the Negotiation Skills - Advanced, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Negotiation Skills - Advanced course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This course is suitable for candidates committed to their ongoing professional development. This Negotiation Skills - Advanced could prove instrumental in taking that important step into a leadership position for the first time. Requirements There are no specific requirements for this course because it does not require any advanced knowledge or skills. Career path This qualification could hold the key to the leadership career of your dreams. Typical job titles in management and leadership include: Team Leader Manager Controller Certificates Certificate of completion Digital certificate - Included

This Level 1 Award In Caring for Children provides an understanding of the knowledge and skills required to care for young children. It covers the growth, learning, and development of children. There are also modules to help with self-development. Through this Level 1 Award In Caring for Children course you will learn how to help children in developing their communication and language skills, the health and safety guidance involved in caring for children, how play can help a child's learning and development and how to respect and value children as individuals. Learning Outcomes After completing this Level 1 Award In Caring for Children course, learner will be able to: Understand how play can help a young child to gain confidence. Gain skills for communicating with a young child Gain a thorough understanding of growth and development of young children Understand Human Growth and Development Know how to respect and value Children Understand healthy eating for families Why Choose Level 1 Award In Caring for Children Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Level 1 Award In Caring for Children Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. ***Others Benefits of Level 1 Award In Caring for Children Course: Free One PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course] **Level 1 Award In Caring for Children** Detailed Course Curriculum Module 1: Confidence Building for the Young Child Through Play know the Support a Young Child Needs to Gain Confidence Through Play know How to Encourage a Young Child to Express Their Feelings Through Play Module 2: Listening to and Talking with a Young Child Know Skills for Communicating with a Young Child Understand Activities that will Develop a Child's Talking and Listening Skills Module 3: Growth and Development of Young Children know About Factors Which Influence Growth and Development of Children From Birth to 5 Years 11 Months know How to Support Growth and Development of Children Module 4: Human Growth and Development know About Human Growth and Development know Factors That Affect Human Growth and Development Module 5: Respecting and Valuing Children Know How to Respect and Value Children as Individuals Understand Ways to Respect and Value Children Know that Children Have Rights Module 6: Healthy Eating for Families Understand the Importance of a Balanced Diet Know About Good Eating Habits for Families Know Special Food Requirements for Groups and Individuals Know How to Store and Handle Food safely Assessment Method After completing each module of the Level 1 Award In Caring for Children Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 1 Award In Caring for Children course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? **Level 1 Award In Caring for Children** This Level 1 Award In Caring for Children course is for anyone who is considering a career in caring for children. It could also help you re-engage with learning and remove barriers to entering the childcare workforce. Requirements **Level 1 Award In Caring for Children** There are no specific requirements for this Level 1 Award In Caring for Children course because it does not require any advanced knowledge or skills. Career path **Level 1 Award In Caring for Children** This Level 1 Award In Caring for Children course provides an ideal route into a career in child care and results in a fully recognised qualification, with a number of progression routes to higher level child care and teaching assistant qualifications. Certificates Certificate of completion Digital certificate - Included

This Level 1: Award In Caring for Children provides an understanding of the knowledge and skills required to care for young children. It covers the growth, learning, and development of children. There are also modules to help with self-development. Through this Level 1: Award In Caring for Children course you will learn how to help children in developing their communication and language skills, the health and safety guidance involved in caring for children, how play can help a child's learning and development and how to respect and value children as individuals. Learning Outcomes After completing this Level 1: Award In Caring for Children course, learner will be able to: Understand how play can help a young child to gain confidence. Gain skills for communicating with a young child Gain a thorough understanding of growth and development of young children Understand Human Growth and Development Know how to respect and value Children Understand healthy eating for families Why Choose Level 1 Award In Caring for Children Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. ***Others Benefits of Level 1: Award In Caring for Children Course: Free One PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course] **Level 1: Award In Caring for Children** Detailed Course Curriculum Module 1: Confidence Building for the Young Child Through Play know the Support a Young Child Needs to Gain Confidence Through Play know How to Encourage a Young Child to Express Their Feelings Through Play Module 2: Listening to and Talking with a Young Child Know Skills for Communicating with a Young Child Understand Activities that will Develop a Child's Talking and Listening Skills Module 3: Growth and Development of Young Children know About Factors Which Influence Growth and Development of Children From Birth to 5 Years 11 Months know How to Support Growth and Development of Children Module 4: Human Growth and Development know About Human Growth and Development know Factors That Affect Human Growth and Development Module 5: Respecting and Valuing Children Know How to Respect and Value Children as Individuals Understand Ways to Respect and Value Children Know that Children Have Rights Module 6: Healthy Eating for Families Understand the Importance of a Balanced Diet Know About Good Eating Habits for Families Know Special Food Requirements for Groups and Individuals Know How to Store and Handle Food safely Assessment Method After completing each module of the Level 1 - Award In Caring for Children Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 1 - Award In Caring for Children course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? **Level 1: Award In Caring for Children** This Level 1: Award In Caring for Children course is for anyone who is considering a career in caring for children. It could also help you re-engage with learning and remove barriers to entering the childcare workforce. Requirements **Level 1: Award In Caring for Children** There are no specific requirements for this Level 1: Award In Caring for Children course because it does not require any advanced knowledge or skills. Career path **Level 1: Award In Caring for Children** This Level 1: Award In Caring for Children course provides an ideal route into a career in child care and results in a fully recognised qualification, with a number of progression routes to higher level child care and teaching assistant qualifications. Certificates Certificate of completion Digital certificate - Included

Can You Hear It? Sound Effects - Help children develop their listening, visual and spelling skills.

Do you hear yourself saying the same thing over and over again? Do you want to bring some new skills to your role? If you have been in a sales role for some time it is easy to fall into a comfortable pattern. This workshop will help you incorporate advanced techniques drawn from NLP, behavioural science and social psychology into your existing skills. This course will help you: Use the consultative sales process to achieve more cross-sales Employ advanced rapport-building skills Assess the buying preferences of a customer Articulate the link between customer goals and needs Identify your customer's needs and wants Use advanced questioning techniques to gather information Resist the temptation to tell when it would be better to ask Identify communication preferences Given various scenarios, present a product to the explicit need of a customer Appreciate the impact of the language used during this stage of the sale and decide what language is appropriate with a variety of customers Handle objections positively Close the sale or gain commitment to further action 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Understanding yourself and your customers Personal communication style and what this means in a sales situation Wants versus needs What motivates people to buy Using social media tools such as LinkedIn Managing your portfolio to maximise sales Preparing to sell 3 The sales process Overview of the consultative sales process Review personal strengths and weaknesses as a salesperson Habits of top-performing sales people Common pitfalls Articulate sales goals 4 Building rapport 11 decisions that customers make in the first 9 seconds Spotting buyer communication preferences Building rapport with a wide variety of customers Dealing with emotions Keeping control 5 Questioning and listening Assumptions and how they trip us up Structured questioning Looking for cross-sales Honing your listening skills Identifying buyers' motivation Using summaries to move the customer forward 6 Presenting products and services to customers Choosing the right time to present Using features, advantages and benefits Tailoring your presentation of products and services to match buyer preferences and motivations 7 Gaining commitment When to close Dealing with difficult customers 5 things to avoid when handling a customer objection 8 Managing your business The link between service and sales Using customer surveys Winning back lost business 9 Putting it all together Skills practice Personal learning summary and action plans