497 Listening Skills courses

Do you hear yourself saying the same thing over and over again? Do you want to bring some new skills to your role? If you have been in a sales role for some time it is easy to fall into a comfortable pattern. This workshop will help you incorporate advanced techniques drawn from NLP, behavioural science and social psychology into your existing skills. This course will help you: Use the consultative sales process to achieve more cross-sales Employ advanced rapport-building skills Assess the buying preferences of a customer Articulate the link between customer goals and needs Identify your customer's needs and wants Use advanced questioning techniques to gather information Resist the temptation to tell when it would be better to ask Identify communication preferences Given various scenarios, present a product to the explicit need of a customer Appreciate the impact of the language used during this stage of the sale and decide what language is appropriate with a variety of customers Handle objections positively Close the sale or gain commitment to further action 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Understanding yourself and your customers Personal communication style and what this means in a sales situation Wants versus needs What motivates people to buy Using social media tools such as LinkedIn Managing your portfolio to maximise sales Preparing to sell 3 The sales process Overview of the consultative sales process Review personal strengths and weaknesses as a salesperson Habits of top-performing sales people Common pitfalls Articulate sales goals 4 Building rapport 11 decisions that customers make in the first 9 seconds Spotting buyer communication preferences Building rapport with a wide variety of customers Dealing with emotions Keeping control 5 Questioning and listening Assumptions and how they trip us up Structured questioning Looking for cross-sales Honing your listening skills Identifying buyers' motivation Using summaries to move the customer forward 6 Presenting products and services to customers Choosing the right time to present Using features, advantages and benefits Tailoring your presentation of products and services to match buyer preferences and motivations 7 Gaining commitment When to close Dealing with difficult customers 5 things to avoid when handling a customer objection 8 Managing your business The link between service and sales Using customer surveys Winning back lost business 9 Putting it all together Skills practice Personal learning summary and action plans

When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans

Can You Hear It? Sound Effects - Help children develop their listening, visual and spelling skills.

120 hours TEFL (TESOL) Masterclass - Updated 2024 Welcome to our 120-Hour TEFL/TESOL Masterclass Course - the ultimate stepping stone to a rewarding career in teaching English as a foreign language! English is an official language in a whopping 88 countries, making it a significant language globally. And so the demand for English teachers in many countries is very high. And with our 120 hours TEFL (TESOL) Masterclass you can learn everything there is to know about the English Language. You might be thinking about how awesome it is to travel around the world for your job. Well you can be among those awesome people, as being an English teacher you can go all around the world. Our TEFL (TESOL) course is made for you to gain the skills and confidence needed to teach English anywhere in the world. Enrol now in our TEFL (TESOL) course and take the first step towards a fulfilling and impactful global teaching career. The world is waiting for passionate educators like you! Don't miss this opportunity to kickstart your career in language education with our TEFL (TESOL) Masterclass today! Key Features: CPD Certified TEFL (TESOL) Masterclass course Developed by Specialist Lifetime Access Why Choose Our Course? By choosing our TEFL (TESOL) Masterclass course is a smart investment in your professional future. Our TEFL (TESOL) Masterclasscourse is designed by industry professionals to stay ahead of trends, offering the most current and relevant content. This TEFL (TESOL) Masterclasscourse provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our TEFL (TESOL) Masterclasscourse is the key to unlocking your potential and advancing your professional journey. Course Curriculum TEFL (TESOL) Masterclass Module 01: Introduction to Teaching English Language & Learning Module 02: Language Structure Module 03: English Phonetics Module 04: Grammar and Vocabulary Instruction Module 05: Methodologies in Language Teaching Module 06: Teaching Reading Skills Module 07: Teaching Writing Skills Module 08: Teaching Listening Skills Module 09: Teaching Speaking Skills Module 10: Lesson Design and Material Creation Module 11: Incorporating Games and Activities Module 12: Integration of Technology in Language Education Module 13: Managing the Classroom and Fostering Student Engagement Module 14: English Teaching: Situational Strategies Module 15: Career Development and Opportunities Learning Outcomes: After Completing this TEFL (TESOL) course, you will be able to: Demonstrate understanding of English language teaching principles and methodologies. Apply linguistic concepts in English language teaching contexts effectively. Implement appropriate techniques from TEFL (TESOL) Masterclass for teaching pronunciation, grammar, and vocabulary. Utilize various strategies for teaching receptive and productive language skills. Develop lesson plans and materials of TEFL (TESOL) catering to diverse learner needs. Enhance classroom management skills and foster student motivation effectively. CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? This TEFL (TESOL) Masterclasscourse is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of TEFL (TESOL). Moreover, this course is ideal for: Aspiring English language teachers who wants to know about TEFL (TESOL). Current educators seeking professional development on TEFL (TESOL). Language enthusiasts aiming to share their passion Individuals pursuing international teaching opportunities. Anyone keen on exploring the realm of language education Career changers interested in teaching TEFL (TESOL). Requirements There are no requirements needed to enrol into this TEFL (TESOL) Masterclass course . We welcome individuals from all backgrounds and levels of experience to enrol into this TEFL (TESOL) Masterclass course. Career path After finishing this TEFL (TESOL) Masterclasscourse you will have multiple job opportunities waiting for you. Some of the following Job sectors of TEFL (TESOL) are: English Language Teacher in Secondary Schools ESL Instructor in Language Institutes Private English Tutor Language Programme Coordinator English Language Teaching Assistant Online English Language Instructor Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock your potential and pave the path to success with our comprehensive course on 'Getting a Promotion: Strategies for Career Advancement.' Master promotable behaviors, effective communication, resilience, and leadership skills. Learn to leverage the SCARF model for recognition and confidently ask for that promotion. Develop a personalized career strategy and foster personal growth. Elevate your professional journey today!

This online course is a unique introduction to how telemarketing works as a powerful tool that can dramatically increase your sales success and generate revenue. You will have a better understanding of how to sharpen your communication skills, your ability to convince, and techniques to personalize each sale call professionally. This course provides easy to follow instructions for developing your script and pre-call planning to execute your goals. It also provides a clear understanding of how telemarketing can combine expertly to your sales tactics and how to get valuable information from your telesales prospects. You will explore authentic examples to show the methods for improving your phone etiquette and winning phone tag game. In just 2 Hours, 25 Minutes, you will: Know what leads to in-depth discussions and eventual sales Determine what to say and what to ask to create interest in clients/customers Avoid half listening and discover exceptional facts about telephone sales Enhance your active listening skills Learn to provide your full, undivided attention to your telesales prospect Reach a potential telesales prospect and boost sales with call-back strategy Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. This qualification is ideal for: Customer Service Assistants Customer Service Representatives Call Center Agents Small Business Owners Sales Assistants Course Content Telemarketing Training Course Overview 00:05:00 Verbal Communication 00:10:00 To Serve and Delight 00:05:00 Exceptional Things about Telephone Sales 00:05:00 It's More Than Just a Phase 00:15:00 Communication Essentials 00:25:00 Developing Your Script 00:15:00 Pre-Call Planning 00:05:00 Phone Tag and Call Backs 00:05:00 Following Up 00:05:00 Closing the Sale 00:10:00 Mock Exam Mock Exam - Telemarketing Training 00:20:00 Final Exam Final Exam - Telemarketing Training 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Developing Leadership and Emotional Intelligence Skills course is designed to empower participants with the essential leadership competencies and emotional intelligence skills needed to excel in today's dynamic workplace. Through a blend of theoretical frameworks, interactive exercises, and practical applications, this course aims to enhance participants' self-awareness, interpersonal relationships, and leadership capabilities, ultimately enabling them to inspire and motivate others towards achieving organizational goals.

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Public Speaking and Communication Skill course is meticulously crafted to address the core aspects of communication, both verbal and non-verbal, ensuring that you emerge as a confident speaker and an effective communicator.

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this