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Duration 3 Days 18 CPD hours This course is intended for Students receive comprehensive Microsoft Dynamics exam preparation, becoming familiarized with the Dynamics CRM customization and configuration tools. Aspirants also learn to leverage the platform tools to create custom objects, automate tasks, modify user interface, and perform other such customizations. Overview Configure the Dynamics CRM settingsConfigure different entities and fieldsImplement entity relationships, custom actions, workflows, and dialogsIdentify scenarios for utilizing multiple forms, and design considerations for chartsSet default share views and public views, and configure and manage dashboardsIdentify role-based business processesIdentify and manage business requirements and teams This course explains everything you need to know about customizing and configuring the Dynamics CRM 365 system in accordance with a company?s specific requirements. Introduction to Customization and Configuring Dynamics CRM Talent and Course Introduction Module Overview CRM Overview What is Dynamics Customization and Configuration? CRM Architecture Customization Methodology Module review Obtaining a Dynamics CRM Trial TEST YOUR KNOWLEDGE MODULE 1' Manage Microsoft Dynamics CRM Online Subscriptions Module Overview Configuring CRM Overview of CRM Security User Administration Mailboxes Teams CRM Security Model Module Overview Purpose of the CCRM Security Model Privileges Access Levels Security Roles Hierarchy Security Hierarchy Types Module review Introduction to Solutions Module Overview Solutions Overview Solution Detail Creating and Working with Solutions Working with Solution Assets Exporting Solutions Importing Solutions Module review Entity and Field Customization Module Overview Types Entities Entity Ownership Entity Properties System vs Custom Entities Custom Entities and Security Roles Overview of Fields Field Properties Module review Additional Field Customization Module Overview Creating Fields to Meet Client Needs Calculated Fields Rollup Fields CRM Option Sets Alternate Keys Field Level Security State and Status Reason Transitions Module Review Configure mobile devices Module Overview Types of Relationships How and where they are created Many to Many Relationships Hierarchical Data Entity Mapping Connection and Connection Roles Module Review Customizing Forms Module Overview Form types Qualities of a good form Building a Form Specialized Form Components Access Teams and Sub Grids Working with Navigation Additional Form Types Multiple Forms Form customizations and Mobile Clients Module Review Business Rules Module Overview Business Rules Business Rule Scope Trigger Rules Condition and Actions Else Conditions and Actions Occur When Conditions Are True Module review Views and Visualizations Module Overview Using Views View Customization System View Types Quick Find Customization Charts Customizing Dashboard Themes Module Review Introduction to Processes Module Overview Processes and Automation Workflow Basics Module review Business Process Flows What are CRM Business Process Flows Enabling Business Process Flows Steps Stages and Categories Conditional Branching Module Review Bringing it all Together Module Overview Review of Customization Topics Covered Senario Packaging in a Solution Module review

Duration 5 Days 30 CPD hours This course is intended for This class is designed for experienced BizTalk Server Developers who have at least one year of hands-on experience developing BizTalk Server applications. Overview In this 5-day course, you will learn how to apply best practices and design patterns to build smarter BizTalk Server applications. Furthermore, this course provides extensive coverage of BizTalk Server's extensibility, including such topics as: custom functoids, custom pipeline components, and invoking external .NET methods. This course is designed specifically for experienced BizTalk Server developers and focuses on best practices & pattern-based design while pulling back the curtain on some of BizTalk Server's eccentricities. Review of BizTalk Server Fundamentals The BizTalk Server Architecture Inner Workings of the Messaging Engine Messaging Engine Deep Dive Two-way Messaging Without Orchestrations Designing and Testing Schemas Schema Design Enabling Unit Testing for BizTalk Projects Data Translation and Transformation Custom Data Transformation Creating Custom Pipeline Components Working with Message Interchanges Debatching Message Interchanges Advanced Concepts of WCF Adapters Connecting to External Systems Using WCF LOB Adapters in BizTalk Server Publishing and Consuming WCF and RESTful Services Overview of Service Integration Using WCF Implementing WCF Services Preprocessing Messages with IIS Modules Consuming Services Advanced Orchestration Communication Patterns Orchestration Engine Deep Dive Splitting and Aggregating Messages using Orchestrations Orchestration Communication Bridging the Synchronous/Asynchronous Gap Across Multiple Channels Correlating Messages in Orchestration Instances Building Convoy Orchestrations Handling Orchestration Faults and Exceptions Exception Handling in Orchestrations Implementing Transactions and Compensation Creating Transactional Processes Designing Custom Tracking Models for BizTalk Applications Introduction to Business Activity Monitoring Enabling Business Activity Monitoring Extending BAM Beyond BizTalk Building Declarative Logic Using the Business Rules Engine Concepts of Declarative Logic Fundamentals of BizTalk BRE Integrating Policies with BizTalk Advanced Concepts of the Business Rules Engine Advanced Business Rule Concepts Working with Advanced Facts Integrating Across Business Boundaries Using Parties, Roles, and EDI Port Binding Option Review Role-Based Integration What is EDI? Enabling EDI-Based Messaging

Course Duration: Half-day or full-day program (with options for virtual delivery) Target Audience: Professionals, managers, leaders, and HR teams looking to build resilience, manage stress effectively, and prevent burnout in today’s always-on, high-pressure work environment. Course Objectives By the end of this course, participants will be able to: Recognise the signs and symptoms of stress and burnout. Understand the impact of chronic stress on health, performance, and well-being. Learn effective strategies for stress management and emotional regulation. Identify personal and workplace practices that reduce the risk of burnout. Develop a personal action plan for building resilience and maintaining well-being. Course Outline Module 1: Understanding Stress and Burnout What is stress? Types of stress (acute, chronic, eustress, distress) Defining burnout: symptoms, causes, and long-term effects The impact of a 24/7 world on mental health and performance How stress and burnout affect physical health, cognition, and relationships The role of work culture, technology, and societal expectations in stress Module 2: The Physiology of Stress and Burnout Understanding the body's stress response: fight or flight, cortisol, and adrenaline The effects of prolonged stress on the nervous system and health How burnout manifests in the brain and body The difference between stress and burnout: a deeper dive into emotional exhaustion, depersonalisation, and reduced personal accomplishment Module 3: Identifying Personal Stress Triggers and Early Warning Signs Conducting a stress audit: when and where does stress show up? Personal stress triggers: how work, environment, and relationships contribute Warning signs of burnout: physical, emotional, and behavioural red flags Self-assessment: Are you at risk of burnout? Understanding your personal stress responses and coping mechanisms Module 4: Effective Stress Management Techniques Mindfulness and relaxation practices: breathing exercises, meditation, and guided imagery Cognitive reframing: challenging negative thoughts and building resilience Time management and prioritisation: setting boundaries, saying no, and avoiding overwhelm Progressive muscle relaxation: tension release for mind and body Movement and exercise: how physical activity reduces stress Sleep hygiene: strategies for better rest and recovery Module 5: Building Resilience and Preventing Burnout The concept of resilience: bouncing back and growing stronger from adversity Strategies for emotional regulation: staying calm under pressure The role of social support: leaning on peers, mentors, and family Building psychological flexibility: accepting what we can’t change and focusing on what we can Creating work-life boundaries in a 24/7 world: disconnecting from work and technology Cultivating gratitude, positive psychology, and self-compassion in daily life Module 6: Creating a Sustainable Work Culture How leaders can foster a culture of well-being and prevent burnout Encouraging breaks, time off, and restorative work habits Organisational practices that support mental health: workload management, flexibility, and support resources Role of HR and leadership in promoting a healthy work-life balance The importance of feedback, recognition, and regular check-ins to prevent stress escalation Module 7: Personal Action Plan for Stress Management and Burnout Prevention Reflecting on key learnings and takeaways Developing a personal stress management toolkit Building a balanced daily routine that integrates self-care practices Creating a self-care action plan for the next 30 days Accountability partners and follow-up strategies to track progress Final thoughts: Small changes for big impact Delivery Style Interactive and experiential with a mix of individual reflection, small group discussions, and practical exercises Case studies and real-life examples to illustrate stress management strategies Guided relaxation techniques and mindfulness practices Personal assessments and action planning for immediate application Course Materials Provided Stress Management Handbook Personal Stress Audit Worksheet Relaxation and Breathing Exercise Guide Resilience Building Tools and Templates Self-Care Action Plan Template Resource list: Apps, podcasts, and books for stress management Optional Add-ons One-on-one coaching or follow-up sessions to discuss personal stress management strategies Leadership or team coaching to create a stress-resilient culture A series of wellness webinars focused on specific stress-management tools (e.g., sleep hygiene, mindfulness, movement, etc.) Ongoing email support or resource sharing to reinforce learning

Course Duration: Half-day or full-day program (with options for virtual delivery) Target Audience: Professionals, managers, leaders, and HR teams looking to build resilience, manage stress effectively, and prevent burnout in today’s always-on, high-pressure work environment. Course Objectives By the end of this course, participants will be able to: Recognise the signs and symptoms of stress and burnout. Understand the impact of chronic stress on health, performance, and well-being. Learn effective strategies for stress management and emotional regulation. Identify personal and workplace practices that reduce the risk of burnout. Develop a personal action plan for building resilience and maintaining well-being. Course Outline Module 1: Understanding Stress and Burnout What is stress? Types of stress (acute, chronic, eustress, distress) Defining burnout: symptoms, causes, and long-term effects The impact of a 24/7 world on mental health and performance How stress and burnout affect physical health, cognition, and relationships The role of work culture, technology, and societal expectations in stress Module 2: The Physiology of Stress and Burnout Understanding the body's stress response: fight or flight, cortisol, and adrenaline The effects of prolonged stress on the nervous system and health How burnout manifests in the brain and body The difference between stress and burnout: a deeper dive into emotional exhaustion, depersonalisation, and reduced personal accomplishment Module 3: Identifying Personal Stress Triggers and Early Warning Signs Conducting a stress audit: when and where does stress show up? Personal stress triggers: how work, environment, and relationships contribute Warning signs of burnout: physical, emotional, and behavioural red flags Self-assessment: Are you at risk of burnout? Understanding your personal stress responses and coping mechanisms Module 4: Effective Stress Management Techniques Mindfulness and relaxation practices: breathing exercises, meditation, and guided imagery Cognitive reframing: challenging negative thoughts and building resilience Time management and prioritisation: setting boundaries, saying no, and avoiding overwhelm Progressive muscle relaxation: tension release for mind and body Movement and exercise: how physical activity reduces stress Sleep hygiene: strategies for better rest and recovery Module 5: Building Resilience and Preventing Burnout The concept of resilience: bouncing back and growing stronger from adversity Strategies for emotional regulation: staying calm under pressure The role of social support: leaning on peers, mentors, and family Building psychological flexibility: accepting what we can’t change and focusing on what we can Creating work-life boundaries in a 24/7 world: disconnecting from work and technology Cultivating gratitude, positive psychology, and self-compassion in daily life Module 6: Creating a Sustainable Work Culture How leaders can foster a culture of well-being and prevent burnout Encouraging breaks, time off, and restorative work habits Organisational practices that support mental health: workload management, flexibility, and support resources Role of HR and leadership in promoting a healthy work-life balance The importance of feedback, recognition, and regular check-ins to prevent stress escalation Module 7: Personal Action Plan for Stress Management and Burnout Prevention Reflecting on key learnings and takeaways Developing a personal stress management toolkit Building a balanced daily routine that integrates self-care practices Creating a self-care action plan for the next 30 days Accountability partners and follow-up strategies to track progress Final thoughts: Small changes for big impact Delivery Style Interactive and experiential with a mix of individual reflection, small group discussions, and practical exercises Case studies and real-life examples to illustrate stress management strategies Guided relaxation techniques and mindfulness practices Personal assessments and action planning for immediate application Course Materials Provided Stress Management Handbook Personal Stress Audit Worksheet Relaxation and Breathing Exercise Guide Resilience Building Tools and Templates Self-Care Action Plan Template Resource list: Apps, podcasts, and books for stress management Optional Add-ons One-on-one coaching or follow-up sessions to discuss personal stress management strategies Leadership or team coaching to create a stress-resilient culture A series of wellness webinars focused on specific stress-management tools (e.g., sleep hygiene, mindfulness, movement, etc.) Ongoing email support or resource sharing to reinforce learning

Course Duration: Half-day or full-day program (with options for virtual delivery) Target Audience: Professionals, managers, leaders, and HR teams looking to build resilience, manage stress effectively, and prevent burnout in today’s always-on, high-pressure work environment. Course Objectives By the end of this course, participants will be able to: Recognise the signs and symptoms of stress and burnout. Understand the impact of chronic stress on health, performance, and well-being. Learn effective strategies for stress management and emotional regulation. Identify personal and workplace practices that reduce the risk of burnout. Develop a personal action plan for building resilience and maintaining well-being. Course Outline Module 1: Understanding Stress and Burnout What is stress? Types of stress (acute, chronic, eustress, distress) Defining burnout: symptoms, causes, and long-term effects The impact of a 24/7 world on mental health and performance How stress and burnout affect physical health, cognition, and relationships The role of work culture, technology, and societal expectations in stress Module 2: The Physiology of Stress and Burnout Understanding the body's stress response: fight or flight, cortisol, and adrenaline The effects of prolonged stress on the nervous system and health How burnout manifests in the brain and body The difference between stress and burnout: a deeper dive into emotional exhaustion, depersonalisation, and reduced personal accomplishment Module 3: Identifying Personal Stress Triggers and Early Warning Signs Conducting a stress audit: when and where does stress show up? Personal stress triggers: how work, environment, and relationships contribute Warning signs of burnout: physical, emotional, and behavioural red flags Self-assessment: Are you at risk of burnout? Understanding your personal stress responses and coping mechanisms Module 4: Effective Stress Management Techniques Mindfulness and relaxation practices: breathing exercises, meditation, and guided imagery Cognitive reframing: challenging negative thoughts and building resilience Time management and prioritisation: setting boundaries, saying no, and avoiding overwhelm Progressive muscle relaxation: tension release for mind and body Movement and exercise: how physical activity reduces stress Sleep hygiene: strategies for better rest and recovery Module 5: Building Resilience and Preventing Burnout The concept of resilience: bouncing back and growing stronger from adversity Strategies for emotional regulation: staying calm under pressure The role of social support: leaning on peers, mentors, and family Building psychological flexibility: accepting what we can’t change and focusing on what we can Creating work-life boundaries in a 24/7 world: disconnecting from work and technology Cultivating gratitude, positive psychology, and self-compassion in daily life Module 6: Creating a Sustainable Work Culture How leaders can foster a culture of well-being and prevent burnout Encouraging breaks, time off, and restorative work habits Organisational practices that support mental health: workload management, flexibility, and support resources Role of HR and leadership in promoting a healthy work-life balance The importance of feedback, recognition, and regular check-ins to prevent stress escalation Module 7: Personal Action Plan for Stress Management and Burnout Prevention Reflecting on key learnings and takeaways Developing a personal stress management toolkit Building a balanced daily routine that integrates self-care practices Creating a self-care action plan for the next 30 days Accountability partners and follow-up strategies to track progress Final thoughts: Small changes for big impact Delivery Style Interactive and experiential with a mix of individual reflection, small group discussions, and practical exercises Case studies and real-life examples to illustrate stress management strategies Guided relaxation techniques and mindfulness practices Personal assessments and action planning for immediate application Course Materials Provided Stress Management Handbook Personal Stress Audit Worksheet Relaxation and Breathing Exercise Guide Resilience Building Tools and Templates Self-Care Action Plan Template Resource list: Apps, podcasts, and books for stress management Optional Add-ons One-on-one coaching or follow-up sessions to discuss personal stress management strategies Leadership or team coaching to create a stress-resilient culture A series of wellness webinars focused on specific stress-management tools (e.g., sleep hygiene, mindfulness, movement, etc.) Ongoing email support or resource sharing to reinforce learning

This CPR course will cover the essential aspects of performing Cardiopulmonary Resuscitation (CPR) to save lives in emergencies. My course will break down the correct steps when performing cardiopulmonary resuscitation as well as go into the details of using an automated external defibrillator (AED), give you scenarios for practice, and include quizzes with correct and incorrect answers for learning reinforcement.

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Duration 3 Days 18 CPD hours This course is intended for Salesforce consultants and administrators Overview When you complete this course, you will be able to:Enable Field Service Lightning.Describe the capabilities and components of Field Service Lightning.Know the right questions to ask prior to implementing Field Service Lightning.Understand the steps to successfully implement Field Service Lightning In this hands-on course, you will learn about Field Service Lightning components and even have the opportunity to implement Field Service Lightning for AW Computing, our fictitious company. What is Field Service Lightning? Define Field Service Lightning Identify the challenges of field service management and how FSL can overcome those challenges Describe what connected field service looks like Explain the main components and capabilities of FSL Meet AW Computing Learn about AW Computing Understand the business reason why AW Computing has purchased FSL Plan for Field Service Lightning Learn the essential questions to ask before setting up FSL Consider FSL limitations Set Up Field Service Lightning (Long Module) Set up FSL Components and Managed Package Walk Through the FSL Process by Role View and perform FSL actions as a Service Agent View and perform FSL actions as a Dispatcher View and perform FSL actions as a Field Resource View and run FSL reports as a Supervisor / Manager

A key-worker role is to provide the best individual care for people they support and carry out effective assessment and support planning. Staff need to know how to motivate individuals to achieve their personal goals and understand how to advocate on their behalf. Staff also need to know how to improve communication between colleagues, individuals, other professionals, and contribute to service improvement.

When you’re moving dangerous goods across the UK or Europe, being properly qualified isn’t optional – it’s a legal requirement. If you're a driver handling these materials, you must complete a recognised ADR training course. At HCPC Training, we make it straightforward and focused on what drivers actually need. Finding trustworthy ADR training can be frustrating. You need to understand the full scope of the ADR rules, meet Department for Transport standards, and stay compliant at every stage. With so many rules and responsibilities, it’s easy to feel confused. That’s why we deliver clear, practical training that helps you get certified without the stress. Why ADR Training Courses Matter More Than Ever If you transport dangerous goods — whether they are gases, liquids, solids, or explosives — ADR training isn't optional. It's a legal requirement under UK law and international agreements. The ADR (Accord Dangereux Routier) sets clear requirements for how drivers and vehicles handle loads safely. Without proper ADR certification, you can't legally transport controlled materials, putting your licence and livelihood at risk. At HCPC Training, our ADR training courses are designed to fully prepare you for real-world situations, covering every part of the ADR framework. From the core module packages to specialised units like tanker modules, we ensure you meet all requirements confidently and competently. What’s Covered in Our ADR Training Courses? We provide comprehensive training courses that span the full spectrum of ADR classifications, including: Core Module Packages: The foundation every driver needs. Tanker Module: For transporting liquids and gases. Class 1 – Explosives: Safe handling of volatile materials. Class 2 – Gases: Secure transport of compressed, liquefied, or dissolved gases. Class 3 – Flammable Liquids and Class 4 – Flammable Solids. Class 5 – Oxidising Substances and Organic Peroxides. Class 6, 7, 8 and 9: Covering toxic, radioactive, corrosive, and miscellaneous substances. Each module includes a detailed look at the ADR regulations you’ll need to apply daily. Whether you need initial training or an ADR refresher course, our programmes suit drivers at every stage. How the ADR Training Process Works At HCPC Training, we guide you through every step, making the order and completion process stress-free. Here's how it works: Enrolment: Choose a course that matches your needs — whether it's standard ADR training, Driver CPC combined training, or specialised classes like ADR tanks. Training: Engage in practical sessions led by experts, covering vehicle handling, emergency procedures, and Drivers’ Hours and WTR (Working Time Regulations). Exams: Following DVSA approved exam methods, you’ll take your written examinations through the Scottish Qualifications Authority (SQA). Certification: Upon successful completion, you’ll receive your official ADR Certificate and ID Card. Why Choose HCPC Training for Your ADR Courses? At HCPC Training, we genuinely understand that a qualification isn't just a piece of paper — it's your ticket to a safer, more successful driving career. Here's why drivers across the UK, from Birmingham to Essex and beyond, trust us: Expert Trainers: Industry veterans who understand both theory and on-the-road realities. Flexible Learning: Courses tailored to your schedule, including best online ADR training options. Transparent Pricing: No hidden fees – clear costs for all ADR training courses near you. Real-World Focus: Emphasis on the practical application of ADR regulations. Supportive Environment: Friendly, helpful trainers guiding you through your journey. From understanding ADR training costs in the UK to helping you choose the right refresher course, our goal is to help every driver achieve and maintain their qualifications with ease. Other Essential Training We Offer Beyond ADR training, HCPC Training also provides: Forklift Training and Forklift Instructor Training. Manual Handling and Dangerous Goods Awareness courses. Operator Licence Awareness Training. Support for drivers needing to understand the IMDG Code for maritime transport. For drivers aiming to enhance their careers further, we also offer Driver CPC periodic training and transport manager CPC courses. Ready to Secure Your Future with ADR Certification? If you're ready to join the thousands of qualified ADR drivers keeping our roads safe, there's no better time to start than today. Whether you're based in Chester, Chorley, Birmingham, or beyond, HCPC Training is here to support you with expert-led, straightforward ADR training. Contact us today to book your space and take the next step towards a safer, more rewarding career.