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In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

In the captivating world of modern science, there exists a gateway to understanding the intricate workings of life at its most fundamental level. Delve into the microscopic universe with our comprehensive online journey, where every click opens doors to new realms of knowledge. From the mysterious realm of Bacteriology to the captivating intricacies of Immunology, embark on an odyssey that promises to enlighten and empower. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Within these digital halls of learning, discover the secrets of viruses, from the enigmatic DNA entities to the elusive RNA strands, each holding keys to unlocking nature's mysteries. Traverse through the labyrinthine landscapes of Parasites and Fungi, and learn to navigate the delicate balance between their existence and ours. Engage with the arsenal of Antifungal Medicines and Antibiotics, understanding their vital role in combating the unseen threats that lurk in the shadows. And as the journey unfolds, delve into the realms of Sexually Transmitted Diseases, gaining insights that transcend mere understanding, leading to informed action and empowered decision-making. In this online haven of intellectual exploration, seize the opportunity to broaden horizons and deepen understanding. Enrich your mind and equip yourself with knowledge that transcends boundaries, opening doors to new possibilities and unlocking the secrets of the unseen world around us. Join us on this exhilarating voyage, where curiosity meets enlightenment, and every discovery brings us closer to the essence of life itself. Course Curriculum Module 01: Introduction to Microbiology Bacteriology Viruses DNA Viruses Positive-Strand RNA Viruses Negative-Strand RNA Viruses Module 02: Parasites Fungi Antifungal Medicines Immunology Antibiotics Sexually Transmitted Diseases Learning Outcomes: Identify different types of microbes and their characteristics accurately. Understand the structure and function of bacteria and viruses comprehensively. Analyze the role of parasites and fungi in microbiological contexts. Demonstrate knowledge of immunology principles and their applications effectively. Evaluate the mechanism of action of antibiotics and antifungal medicines critically. Recognize the transmission and management of sexually transmitted diseases proficiently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Module 01: 1:18:13 1: Introduction to Microbiology 12:44 2: Bacteriology 18:16 3: Viruses 11:19 4: DNA Viruses 14:11 5: Positive-Strand RNA Viruses 12:05 6: Negative-Strand RNA Viruses 09:38 Module 02: 1:09:46 7: Parasites 09:07 8: Fungi 08:16 9: Antifungal Medicines 10:23 10: Immunology 18:34 11: Antibiotics 10:45 12: Sexually Transmitted Diseases 11:41 13: CPD Certificate - Free 01:00 Who is this course for? Biology enthusiasts seeking specialised knowledge. Healthcare professionals expanding their expertise. Students pursuing careers in medical research. Individuals interested in laboratory-based careers. Anyone fascinated by the microscopic world of pathogens. Career path Microbiologist Laboratory Technician Clinical Research Associate Infection Control Practitioner Pharmaceutical Sales Representative Public Health Officer Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's interconnected world, understanding and addressing unconscious biases is paramount for fostering inclusivity and diversity in all spheres, particularly in the workplace. The Unconscious Bias Online Training Course offers indispensable insights into recognizing, acknowledging, and mitigating biases that often go unnoticed but significantly impact decision-making processes. With modules covering the origins, types, and implications of unconscious biases, participants gain essential tools to navigate and challenge these biases effectively. Moreover, the Unconscious Bias Online Training course delves into strategies for avoiding biases at the workplace, exploring both individual and structural interventions. The relevance of this training cannot be overstated, especially in the UK job market, where employers increasingly prioritize diversity and inclusivity initiatives. Enrollees can anticipate lucrative job opportunities, with salaries ranging from £35,000 to £50,000 annually. Beyond career prospects, mastering unconscious bias management enhances workplace dynamics, fosters innovation, and promotes fairer outcomes for all. To stay ahead in today's evolving professional landscape, enroll in this course to gain invaluable knowledge and skills in addressing unconscious biases effectively. Key Features: CPD Certified Unconscious Bias Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Unconscious Bias Module 02: Bias: Origins Module 03: Types of Unconscious Biases in the Workplace Module 04: Avoiding the Unconscious Biases at Workplace Module 05: Biases and Perception Module 06: Individual and Structural Interventions Learning Outcomes: Recognize and mitigate unconscious biases influencing workplace dynamics for inclusivity. Identify origins of biases and their impact on workplace interactions. Analyze various types of unconscious biases prevalent in professional environments. Implement strategies to avoid unconscious biases in day-to-day workplace scenarios. Understand the correlation between biases and perception in organisational contexts. Evaluate effectiveness of individual and structural interventions in bias mitigation. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Unconscious Bias Online Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Unconscious Bias Online Training. Moreover, this course is ideal for: Managers seeking inclusive workplace cultures. HR professionals aiming for unbiased recruitment and policies. Team leaders fostering diverse and equitable team environments. Employees committed to fostering a fair and inclusive workplace. Business owners prioritising diversity and equity in their organisations. Requirements There are no requirements needed to enrol into this Unconscious Bias Online Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Unconscious Bias Online Training course. Career path After finishing this Unconscious Bias Online Training course you will have multiple job opportunities waiting for you. Diversity and Inclusion Officer - £30K to 45K/year. Human Resources Manager - £35K to 55K/year. Organisational Development Consultant - £40K to 65K/year. Training and Development Specialist - £25K to 40K/year. Equality, Diversity, and Inclusion Advisor - £28K to 45K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Manual Handling Training holds paramount importance in the modern world, serving as a cornerstone in workplace safety and injury prevention. With the increasing emphasis on health and safety regulations, employers are recognizing the significance of equipping their workforce with proper manual handling techniques. This Manual Handling Training Course not only reduces the risk of accidents and musculoskeletal injuries but also enhances efficiency and productivity within various industries. In the UK, job opportunities for individuals trained in manual handling are abundant across sectors such as healthcare, manufacturing, logistics, and construction. These professionals can secure positions as manual handling trainers, health and safety advisors, or occupational health specialists. The average annual salary for manual handling trainers in the UK ranges from £25,000 to £35,000, depending on experience and sector. Furthermore, with the growing awareness of workplace health and safety, the demand for manual handling training is on the rise. Industries are investing more in employee well-being, leading to a steady increase in job opportunities and the need for skilled professionals in this field. As companies strive to mitigate risks and comply with regulations, manual handling training remains a pivotal component in ensuring a safe and sustainable work environment for all. Key Features This Manual Handling Training - Level 3 CPD Certified Course Includes: Free Certificate Level 3 Diploma Developed by Specialist Lifetime Access Course Curriculum Manual Handling Training - Level 3 CPD Certified: Module 01: Introduction and Guidance on Manual Handling Module 02: Hazards and Injuries in Manual Handling Module 03: Risk Assessments for Manual Handling Module 04: Controlling and Mitigating Risks Module 05: Techniques for Safe Lifting Learning Outcomes After completing this Manual Handling Training Course, you will be able to: Understand manual handling principles for workplace safety. Identify hazards and potential injuries in manual handling activities. Conduct effective risk assessments specific to manual handling tasks. Implement strategies to control and mitigate manual handling risks. Demonstrate safe lifting techniques to prevent injuries. Apply guidelines for manual handling in various work environments. Certification After completing this Manual Handling Training - Level 3 CPD Certified course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? Manual Handling Training - Level 3 CPD Certified Employees in manual-intensive industries can enroll this Manual Handling Training Course. Health and safety officers and coordinators can enroll this Manual Handling Training Course. Managers responsible for workplace safety can enroll this Manual Handling Training Course Individuals seeking general manual handling knowledge. Students pursuing vocational qualifications on manual handling. Career path Manual Handling Training - Level 3 CPD Certified Health and Safety Officer - £25K to 40K/year. Warehouse Supervisor - £22K to 35K/year. Occupational Health Advisor - £28K to 45K/year. Construction Site Manager - £30K to 50K/year. Logistics Coordinator - £24K to 38K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Step into the realm of lifesaving expertise with our Basic Life Support Training course. In a world where emergencies can strike at any moment, equipping yourself with the essential skills to respond effectively is paramount. Delve into modules designed to empower you with the knowledge and techniques necessary to intervene confidently in critical situations. From mastering adult resuscitation techniques to understanding the nuances of infant care, each module hones your abilities to act swiftly and decisively. With statistics revealing that over 30,000 out-of-hospital cardiac arrests occur annually in the UK alone, the demand for individuals proficient in Basic Life Support is ever-present. Whether you're a healthcare professional seeking to enhance your skills or a concerned citizen eager to make a difference, our course provides the pathway to becoming a vital link in the chain of survival. Enrol now and embark on a journey where your actions could mean the difference between life and death. Join us in making a tangible impact in your community today. Key Features: CPD Certified Basic Life Support Training Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Basic Life Support Module 02: Basic Life Support for Adults Module 03: Basic Life Support for Children Module 04: Basic Life Support for Infants Module 05: Cardiopulmonary Resuscitation Objectives Module 06: Airway Management Module 07: Relief of Choking Module 08: Initial Assessment Objectives Learning Outcomes: Identify basic life support principles for adults, children, and infants. Demonstrate effective cardiopulmonary resuscitation techniques following established objectives. Apply airway management skills to ensure proper breathing assistance. Execute relief techniques for choking situations promptly and effectively. Perform initial assessments accurately to determine appropriate actions. Develop proficiency in basic life support through comprehensive module progression. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Basic Life Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Life Support Training. Moreover, this course is ideal for: Healthcare professionals seeking foundational life-saving skills enhancement. Individuals pursuing roles in emergency response teams or medical settings. Parents, caregivers, and childcare providers desiring essential life support knowledge. Fitness instructors or sports coaches interested in emergency preparedness. Teachers, community leaders, or volunteers aiming to support public safety initiatives. Requirements There are no requirements needed to enrol into this Basic Life Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Life Support Training course. Career path After finishing this Basic Life Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Life Support Training are: Emergency Medical Technician - £20K to 35K/year. Paramedic - £25K to 45K/year. Nurse - £24K to 40K/year. Firefighter - £22K to 40K/year. Healthcare Assistant - £18K to 25K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

"How to Fundraise: A Guide to Fundraising for Non-Fundraisers" is an essential course in today's world, providing crucial skills for both personal and professional development. In an era where funding is the lifeblood of countless initiatives, learning to fundraise is invaluable. This course teaches you to identify fundraising opportunities, craft compelling fundraising messages, and engage donors effectively. With online fundraising strategies and organizing successful fundraising events, you'll be well-equipped to secure the necessary resources for any cause. Understanding advanced fundraising techniques and monitoring fundraising impact will set you apart in the job market. In the UK, fundraising professionals earn between £25,000 and £45,000 annually, with top positions reaching even higher. The fundraising sector is growing, with a projected increase of 7% over the next decade. Mastering fundraising not only enhances your career prospects but also empowers you to make a significant impact in your community. Whether you're looking to boost your professional trajectory or simply make a difference, learning to fundraise is a pivotal step forward. Key Features: CPD Certified How to Fundraise Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Fundamentals of Fundraising Module 02: Identifying Fundraising Opportunities Module 03: Crafting Compelling Fundraising Messages Module 04: Building and Engaging Your Donor Base Module 05: Online Fundraising Strategies Module 06: Organising Successful Fundraising Events Module 07: Monitoring and Evaluating Fundraising Impact Module 08: Advanced Fundraising Technique Learning Outcomes: Master foundational principles for effective fundraising strategies. Identify and seize diverse opportunities in the fundraising landscape. Craft emotionally resonant messages to captivate potential donors effectively. Build and nurture a committed donor base for sustained support. Utilize online platforms for strategic and impactful fundraising endeavours. Organize and execute successful fundraising events with precision and finesse. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This How to Fundraise: A Guide to Fundraising for Non-Fundraisers course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of How to Fundraise: A Guide to Fundraising for Non-Fundraisers. Moreover, this course is ideal for: Individuals keen to grasp fundraising essentials without formal fundraising roles. Professionals seeking to enhance their understanding of impactful fundraising strategies. Non-profit staff aiming to diversify and strengthen their fundraising capabilities. Entrepreneurs or community leaders interested in fundraising for social causes. Volunteers or enthusiasts eager to contribute to impactful fundraising initiatives. Requirements There are no requirements needed to enrol into this How to Fundraise: A Guide to Fundraising for Non-Fundraisers course. We welcome individuals from all backgrounds and levels of experience to enrol into this How to Fundraise: A Guide to Fundraising for Non-Fundraisers course. Career path After finishing this How to Fundraise course you will have multiple job opportunities waiting for you. Some of the following Job sectors of How to Fundraise are: Fundraising Coordinator - £22K to £30K/year. Charity Fundraiser - £20K to £28K/year. Event Fundraiser - £23K to £32K/year. Development Manager - £30K to £45K/year. Donor Relations Manager - £27K to £40K/year. Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you aware of the risks posed by Hand-Arm Vibration Syndrome (HAVS)? This debilitating condition can severely impact workers' health, leading to loss of hand function and chronic pain. Protect your team and ensure compliance with health and safety regulations by enrolling in our HAVS Awareness Course. Key Features: CPD Certified Developed by Specialist Lifetime Access This course on Hand-Arm Vibration Syndrome (HAVS) provides essential knowledge to help you understand and manage the risks associated with vibration exposure in the workplace. You will learn about HAVS and its symptoms, including how it affects the hands and arms. The course covers common conditions related to HAVS, such as Vibration White Finger and Carpal Tunnel Syndrome. You will also explore the relevant laws and regulations that govern workplace safety concerning vibration hazards. The training includes practical methods for identifying and controlling risks, helping you implement effective safety measures. Additionally, you'll gain skills in conducting assessments and providing HAVS training to others. By the end of this course, you will be equipped to create a safer work environment, reducing the risk of HAVS for yourself and your colleagues. Course Curriculum Module 01: Introduction to Hand-arm Vibration and HAVS Module 02: Popular Syndromes Module 03: Laws and Regulations Module 04: Controlling Risk Module 05: HAVS Training and Assessment Learning Outcomes: Understand hand-arm vibration and its impact on health and safety. Identify common syndromes associated with hand-arm vibration exposure. Comprehend laws and regulations regarding hand-arm vibration. Implement strategies for controlling risks of hand-arm vibration. Conduct effective HAVS training and assessment in the workplace. Recognise symptoms and prevention techniques for HAVS. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Health and safety officers Occupational health specialists Construction industry workers Manufacturing industry employees Employers managing vibration risks Career path Health and Safety Advisor Occupational Health Nurse Environmental Health Officer Construction Site Manager Manufacturing Supervisor Compliance Officer Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.