262 IT Support courses

Functional Skills - IT Course Overview: The "Functional Skills - IT" course is designed to provide learners with a comprehensive understanding of essential IT concepts and skills. It covers a wide range of topics, from the basic components of information technology to more advanced areas such as networking, security, and cloud computing. This course is ideal for individuals seeking to enhance their IT skills for personal or professional development. Learners will gain a strong foundation in IT principles, which will support them in various workplace environments and allow them to apply their knowledge to real-world scenarios. Course Description: This course covers fundamental IT concepts, including the core components of information technology, hardware, software applications, and operating systems. Learners will explore topics such as networking, security, database management, and virtualisation. The course also includes an in-depth look at enterprise-level IT systems, traffic flow, and storage solutions. By the end of the course, learners will have a solid understanding of how IT systems are designed, implemented, and managed. They will gain the skills necessary to work effectively in diverse IT roles, enabling them to confidently support organisational IT needs. Functional Skills - IT Curriculum: Module 01: Introduction Module 02: Information Technology Module 03: Components of IT Module 04: Hardware Module 05: Operating System Module 06: Application/Software Module 07: Networking Module 08: Security Module 09: Traffic Flow & Enterprise Level IT Components Module 10: Storage Module 11: Database Module 12: Virtualisation & Cloud Module 13: Management & Other IT Jobs (See full curriculum) Who is this course for? Individuals seeking to develop a strong understanding of IT principles. Professionals aiming to enhance their technical skills for career progression. Beginners with an interest in information technology and related fields. Those looking to pursue a career in IT management, networking, or support roles. Career Path IT Support Technician Network Administrator Systems Analyst IT Manager Cloud Solutions Specialist Database Administrator IT Consultant Cybersecurity Specialist

Build Your Own PC: A Beginner's Guide Course Overview "Build Your Own PC: A Beginner's Guide" is designed for individuals looking to gain an understanding of computer hardware and the process of assembling a fully functional PC. The course covers the essential components involved in building a computer, from selecting the right hardware to installing software and ensuring network connectivity. Learners will also be introduced to building gaming PCs and maintaining their machines for optimal performance. Upon completion, learners will have the skills to confidently build, troubleshoot, and maintain their own PC, opening up opportunities for personal and professional growth in the IT sector. Course Description This course provides an in-depth look into the world of computer building, starting with the basics of understanding computer components and their roles in a functional system. Learners will explore key hardware, including processors, motherboards, RAM, and storage devices, while also learning the significance of peripheral devices. The course includes modules on software installation, networking, and even building a gaming PC. With a focus on providing clear, structured guidance, learners will gain a strong foundation in assembling and maintaining PCs, preparing them for various roles in the technology sector. The course is ideal for beginners and those looking to improve their technical expertise. Build Your Own PC: A Beginner's Guide Curriculum Module 01: Introduction to Computer & Building PC Module 02: Overview of Hardware and Parts Module 03: Building the Computer Module 04: Input and Output Devices Module 05: Software Installation Module 06: Computer Networking Module 07: Building a Gaming PC Module 08: Maintenance of Computers (See full curriculum) Who is this course for? Individuals seeking to understand how computers work and how to build one. Professionals aiming to enhance their IT skills for career development. Beginners with an interest in technology and computer systems. Hobbyists interested in assembling their own custom-built PCs. Career Path IT Support Technician Systems Administrator PC Hardware Specialist Network Technician Gaming PC Builder and Technician

Strong language skills are considered an asset that will promote a lifetime of effective communication. It is essential to learn other languages besides own since it supports to learn about other peoples and their cultures. Whether you are interested in climbing the career ladder with an efficiency in the English language, or only want to learn the practical methods of English pronunciation, then this Learn English Language: English Pronunciation Masterclass course can make all the difference. The comprehensive course includes all the essential topics that assist you to learn correct English utterance, understand grammatical structures, and complicated patterns of the English language. It also benefits in improving your speaking skills and teaches you the formation of words, and tense. Improve your fluency and communication skills with one single course. So, without any further ado, enrol now. What Will I Learn? At the end of this course you will have a deep knowledge of English Pronunciation. At the end of this course you will sound more like a native speaker. At the end of this course you will have more confidence regarding your English speaking skills. Requirements You should be able to use a PC at a beginner level. Beginner Level of English is required. Videos are in English. Native Teacher Free Demo Lessons Who is the target audience? Anyone who wants to learn English fast and easy. Anyone willing to learn and improve their English pronunciation. This course is designed for students with Beginner Level of English. We strongly recommend taking our 'Complete English Course - English Speaking - English Grammar' before taking this course. Introduction Find out all about this course in less than five minutes FREE 00:00:00 Learn English- Introduction FREE 00:05:00 Learn English- Idioms 00:10:00 Learn English- Phrasal Verbs 00:15:00 Learn English- Collocation 00:11:00 Learn English- Vocabulary 00:06:00 Learn English- Pronunciation, Phonetics and Sounds 00:12:00 Verb Stem Forms in German Language Learned in Foreign Training 00:30:00 Learn English- Pronunciation - Your mouth 00:06:00 Learn English- Pronunciation - Your tongue 00:06:00 Learn English- Pronunciation - Stress and Sounds 00:08:00 Learn English- Practice 00:13:00 Course Certification

Excel: Top 50 Microsoft Excel Formulas in 50 Minutes! Course Overview "Excel: Top 50 Microsoft Excel Formulas in 50 Minutes!" is designed for learners who want to enhance their Excel skills in a short period. This course covers the essential formulas that are frequently used in both everyday tasks and professional settings. It provides quick, easy-to-follow insights on the most common Excel functions, enabling you to work more efficiently with data, improve productivity, and gain confidence in using Excel’s powerful features. By the end of this course, you will have a comprehensive understanding of 50 key Excel formulas and be able to apply them confidently across various tasks and scenarios. Course Description In this course, learners will be introduced to 50 of the most widely used Microsoft Excel formulas, including basic functions like SUM and AVERAGE, as well as more advanced formulas such as VLOOKUP, IF statements, and pivot table formulas. Each formula is explained with clear examples, offering learners a straightforward approach to improving their Excel proficiency. Whether you are managing data, performing financial analysis, or generating reports, these formulas will significantly enhance your ability to complete tasks faster and more effectively. With a focus on learning key formulas, this course provides an excellent foundation for anyone looking to optimise their Excel skills in a time-efficient way. Excel: Top 50 Microsoft Excel Formulas in 50 Minutes! Curriculum Module 01: Introduction to Excel Formulas Module 02: Basic Mathematical Formulas Module 03: Logical Functions and Conditions Module 04: Lookup and Reference Functions Module 05: Text and Date Functions Module 06: Statistical Functions and Analysis Module 07: Advanced Excel Formulas Module 08: Using Formulas for Data Validation and Error Checking Module 09: Formulas for Financial Modelling Module 10: Troubleshooting and Optimising Formulas (See full curriculum) Who is this course for? Individuals seeking to enhance their Excel capabilities. Professionals aiming to improve data management and analysis skills. Beginners with an interest in improving their productivity with Excel. Anyone wanting to quickly learn the key Excel formulas used in daily tasks. Career Path Data Analyst Financial Analyst Project Manager Business Analyst Office Administrator Operations Manager IT Support Specialist

IT for Dummies Course Overview This course, IT for Dummies, provides a straightforward introduction to the fundamental concepts of information technology. Designed for beginners and those with limited prior knowledge, it covers a broad range of essential topics including hardware, software, networking, security, and cloud technologies. Learners will develop a clear understanding of how IT systems operate, how different components interact, and the key principles that underpin modern digital environments. By the end of the course, participants will be equipped with foundational IT knowledge that supports both personal and professional development, enabling confident navigation of common IT tasks and providing a stepping stone to more advanced studies or career progression in the technology sector. Course Description IT for Dummies offers a comprehensive exploration of the core elements of information technology in a clear and accessible format. The course covers the basics of IT infrastructure, including hardware components, operating systems, software applications, and network configurations. Learners will also gain insight into IT security measures, data storage solutions, database management, and emerging trends such as virtualisation and cloud computing. Through structured lessons, participants will develop a broad skill set that enhances their understanding of IT environments and prepares them for various roles in the sector. This course is structured to build confidence and competence in IT concepts, suitable for those starting their journey in the technology field or seeking to broaden their digital literacy. IT for Dummies Curriculum: Module 01: Introduction Module 02: Information Technology Module 03: Components of IT Module 04: Hardware Module 05: Operating System Module 06: Application/Software Module 07: Networking Module 08: Security Module 09: Traffic Flow & Enterprise Level IT Components Module 10: Storage Module 11: Database Module 12: Virtualisation & Cloud Module 13: Management & Other IT Jobs (See full curriculum) Who is this course for? Individuals seeking to understand fundamental IT concepts. Professionals aiming to enhance their digital knowledge for career growth. Beginners with an interest in technology and computing. Those preparing for further IT qualifications or certifications. Career Path IT Support Technician Network Administrator Systems Analyst Database Administrator Cloud Services Coordinator Junior IT Manager Technical Assistant in various industries

Sacred Kakaw Ceremony and Sound Journey You are warmly invited to join us for this autumnal gathering in the Sunhouse, guided by Annabelle and Arjuna. We will begin by sharing a kakaw ritual together before flowing into a long sound medicine journey to deeply relax, release, rejuvenate on a cellular level and experience a vaster state of awareness. Instruments include a Chiron gong, crystal singing bowls, drums, flutes, voice, kora, handpan, chimes, rattles and more. KAKAW RITUAL We will share a ceremonial brew of the plant Kakaw (a Mayan spelling of Cacao), with honour to traditions Toltec and Mayan. Kakaw opens the heart, connecting us to the ancestral wisdom in our blood, to our sensuous creativity and inspiration, and to the unseen realms. She is a grandmother plant for bringing about equilibrium and elemental connection, for supporting emotional expression, illuminating the shadows, and celebrating the bliss of existence. The Kakaw we will be communing with comes from an ecological plantation in the ancient Lacandona jungle of Chiapas, Mexico, where it is lovingly tended by a Mayan family and prepared with the intention for it to be shared ceremonially. SOUND MEDICINE A deep meditative journey, vibrating the material of our being to bring us into a more harmonious flow. Amongst other things, it supports our bodies in relaxation and stress release, circulation, detoxification, and cellular rejuvention. Meditatively, it can guide us into waking dream states whereby we can reconcile subconscious memories, receive clarity and guidance, and journey into the unseen. YOUR HOSTS ANNABELLE CHARANBANI My path is devoted to the healing and creative arts, supporting people to come into greater presence and to engage with life with more passion, ease, curiosity and confidence. For this, we work towards optimising physical health, creative flow, connecting with spirit, and allowing the heart and soul to lead with greater clarity. I primarily serve with kundalini yoga and meditation, sound medicine, intuitive storytelling, ritual and holistic massage, accompanied by various plants. This line of work is ultimately about finding balance. Of solar and lunar, personal and impersonal, infinity and finity consciousness, earth-water-wind-fire-ether. It includes detoxing physically and emotionally, reconciling and releasing tired memories, finding greater flow with creative energy and joy, and stimulating sensuality. We develop our relationship with the soul, and we become more awake to the ways in which wisdom and guidance is being transmitted in each moment. I’m in deep gratitude to my many teachers and guides – human, plant, animal, mineral, angel and other – with whose perspective and company I’ve had the fortune to be gifted. ARJUNA MAGEE I am a multi-instrumentalist with over 20 years of experience in music performance, recording, and teaching drums across the UK and abroad, and was raised in Glastonbury. From an early age I developed a passion for music and rhythm. I was born into a bhakti tradition, and whilst on a family holiday to India at the age of 10 I fell in love with the ecstatic heartfelt folk music, kirtan. This began my journey of music education, receiving lessons on the Mridanga, the Harmonium, the drum kit, the African djembe, Indian, Irish and Japanese flutes, guitar, hand pan, kora and singing. Since the age of 14 I’ve been performing with bands around Europe, playing and exploring many styles including Funk, Jazz, Reggae, Rock, Soul, Folk and World music. As well as making music, a lot of my focus is now directed toward studying music and rhythm therapy and offering this in care homes, hospitals and hospices.

Microsoft Office Basic to Advance Course Overview The "Microsoft Office Basic to Advanced" course provides comprehensive training on the essential applications in the Microsoft Office Suite. From Excel to Word, PowerPoint, and Access, this course equips learners with the skills needed to navigate and master each program's features. Whether you are looking to improve efficiency in everyday tasks or enhance your career prospects, this course covers everything from basic functions to advanced techniques, ensuring a thorough understanding of each program's capabilities. Upon completion, learners will be proficient in using Microsoft Office applications for personal, academic, and professional purposes, enhancing productivity and employability. Course Description This course dives into all key components of the Microsoft Office suite, offering in-depth coverage of Excel, Word, PowerPoint, and Access. Starting with the fundamentals, learners will gain expertise in managing data, creating documents, designing presentations, and managing databases. The course also covers advanced topics such as complex Excel functions, detailed document formatting in Word, effective presentation techniques in PowerPoint, and data management in Access. Through a blend of engaging activities and expert guidance, learners will acquire valuable skills to increase their productivity and confidently use these programs in any professional setting. Microsoft Office Basic to Advance Curriculum Module 01: Microsoft Excel 2019 New Features Module 02: Getting Started with Microsoft Excel Module 03: Performing Calculations Module 04: Modifying a Worksheet Module 05: Formatting a Worksheet Module 06: Printing Workbooks Module 07: Managing Workbooks Module 08: Microsoft Word 2019 Module 09: Microsoft Word 2019 New Features Module 10: Getting Started with Word Module 11: Formatting Text and Paragraphs Module 12: Working More Efficiently Module 13: Managing Lists Module 14: Adding Tables Module 15: Inserting Graphic Objects Module 16: Controlling Page Appearance Module 17: Preparing to Publish a Document Module 18: Workbooks - Microsoft Word 2016 (Beginner) Module 19: Microsoft PowerPoint 2019 Module 20: Microsoft PowerPoint 2019 New Features Module 21: PowerPoint Interface Module 22: Presentation Basics Module 23: Formatting Module 24: Inserting Options Module 25: Working with Objects Module 26: Table Module 27: Charts Module 28: Review and Presentation Module 29: Microsoft Access 2019 Module 30: Microsoft Access 2019 New Features Module 31: Introduction to Access Module 32: Modify Data Module 33: Working with Queries Module 34: Access Forms Module 35: Working with Reports (See full curriculum) Who is this course for? Individuals seeking to improve their Microsoft Office skills. Professionals aiming to enhance their software proficiency for career advancement. Beginners with an interest in office administration or data management. Those wishing to upgrade their knowledge of Microsoft Office for better job opportunities. Career Path Office Administrator Data Analyst Administrative Assistant Project Manager Executive Assistant IT Support Specialist

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Administrator IT support personnel Helpdesk support staff The secondary audience for this course is as follows: Network Engineering Staff Overview Upon completing this course, the learner can meet these overall objectives: Demonstrate an overall understanding of the Cisco Unified Communications Manager (CUCM) system and its environment Configure CUCM to support IP Phones Configure Cisco Unified Communications Manager and IM&Presence to support Cisco Jabber soft client. Configure CUCM to route calls to internal and PSTN destinations Configure User accounts and multi-level administration Demonstrate the use of Self Care Portal functionality Configure user features, including Hunt Groups, Call Pickup, and Call Park. Define the capabilities of and demonstrate the Bulk Administration Tool Define the SMART Licensing model for Cisco Unified Communications Demonstrate the use of the Unified Reporting tool Demonstrate the use of the Dialed Number Analyzer Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system Describe the components that are required for user call processing by Cisco Unity Connection Implement the various features and options that are available to users in Cisco Unity Connection Explore Cisco Unity Connection version features and functions Use the various applications, tools, and reports that are available in Cisco Unity Connection Administering Collaboration Environments (CLACE) is an instructor-led course presented by Skyline-ATS to system administrators and customers involved with the Cisco Unified Communications Manager and Cisco Unity Connection product's day-to-day operation. The CLACE course is the replacement for the CMA / UCA courses. CLACE is a lab-intensive course. The primary focus is learning by performing the configuration tasks. The amount of theory is limited to allow more time for discovery exercises. This course introduces you to the CUCM system, the necessary procedures for administering IP Phones and Users, understanding the Dial Plan, and implementing Features. The course also covers Jabber administration and Cisco Unity Connection administration features, options, and configuration settings. In addition to instructor-led lectures and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment. While the CUCM and CUC software used in the class is version 12.5.1, the course material applies to versions 8.x, 9.x, 10.x, 11.x, or 12.x of the applications. The concepts and the lab tasks are the same for most of the software versions. Define Collaboration Technology and Benefits Define Collaboration Benefits Describe On-Premise, Cloud, and Hybrid Deployments Describe On-Premise Collaboration Deployments Describe Cisco's Collaboration Endpoints Describe Cisco Collaboration On-Premise Edge Solutions Describe Cisco's Collaboration On-Premise Conferencing Solutions Describe Cisco Cloud Services Administering Initial Parameters for Cisco Unified Communications Manager Understand the On-Premise Collaboration Deployment Models Describe The Cisco Unified CM Cluster Services Define Network requirements for Collaboration Define Network Services for Collaboration Navigate Cisco Unified CM Discovery 1: Configure Cisco Unified Communications Manager Initial Parameters Explore Cisco Unified CM Groups Discovery 2: Configure the Cisco UCM Core Systems Settings Exploring Endpoints and the Registration Process Identify Cisco Endpoint Solutions Explore the Boot up Process of an Endpoint Describe Power Over Ethernet Discovery 3: Configure an Access Switch for an Endpoint Describe IP Network Settings Discovery 4: Deploy an IP Phone Through Auto and Manual Registration Discovery 5: Administer Endpoints in Cisco Unified Communications Manager Managing Users in Cisco Unified Communications Manager Analyze Cisco UCM Users Types and Settings Describe Methods for Authenticating Cisco UCM Users Discovery 6: Create Local User Accounts Discovery 7: Adding Users in Cisco Unified Communications Manager Describing a Basic Dial Plan Describe the Concepts of a Dial Plan and Call Routing Describe Elements of Call Routing Explore Digit Manipulation and Translation Patterns Discovery 8: Create a Basic Dial Plan Describing Class of Service Explore the Concepts of Class of Control Discovery 9: Explore Partitions and Calling Search Spaces Discovery 10: Explore Private Line Automatic Ringdown (PLAR) Enabling Endpoints and Features Configure a Cisco Jabber Endpoint in Cisco UCM Discovery 11: Implementing Common Endpoint Features (Configuring Hunt Groups and Call Coverage) Explore Mobility Discovery 12: Implement Mobility Implementing Media Resources in Cisco Unified Communications Manager Media Resource Overview Media Resource Selection and Access Control Audio and Video Conference Bridge Devices Audio and Video Conference Bridge Integration Options Discovery 13: Configuring Media Resources Reporting and Maintenance Explore the Troubleshooting Process Describe Reporting and Maintenance Tools Describe the Cisco Real-Time Monitoring Tool Discovery 14: Use Reporting and maintenance Tools Describing Cisco Instant Messaging and Presence Describe Cisco IM and Presence Features and Architecture Clustering Describe Cisco IM and Presence Components and Communication Flows Enabling Jabber Cisco Jabber Deployment Modes Discovery 15: Deploy an On-Premise Cisco Jabber Client for Windows Configure Unity Connection Integration Overview of Cisco Unity Connection Integration SIP Integration Typical Integration Mistakes Integration Considerations Discovery 16: Configure the integration between Cisco Unity Connection and Cisco UCM Discovery 17: Configure Voicemail Users Configuring Cisco Unity Connection Call Handlers Call handler Overview System Call Handler Caller Input Operator Call Handler Goodbye Call Handler Directory Handler Interview Handler Troubleshooting Cisco Unity Connection Overview of Cisco Unity Connection Troubleshooting Options Integration Troubleshooting Tools Cisco Real-Time Monitoring Tool Discovery 18: Troubleshoot Cisco Unity Connection Additional course details: Nexus Humans Cisco Administering Collaboration Environments (CLACE) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Administering Collaboration Environments (CLACE) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Blockchain for Project Management Blockchain is not just a buzzword; it is an exciting new technology that allows users to exchange sensitive data without the need for brokers and other third party mediators. Blockchain technology provides a disruptive new method of conducting transactions over the internet and will ultimately change how we do project management. Enabling encrypted, distributed, and secure logging of digital transactions, blockchain is the underlying technology of Bitcoin and other cryptocurrencies. But it is capable of much more and in this session, we will discuss where and how this technology is useful in project management.This session will explore the intersection of blockchain technology and project management. We will discuss the base concepts of blockchain, in particular, the notion of smart contracts and how to apply them to managing project-related activities. Smart contracts are the most transformative blockchain application. For example, a smart contract could be used to register project status reports or some project work performance data. A smart contract could also be used to automatically send a payment to a vendor as soon as a milestone has been met.Experts tell us that blockchain technology is an effective project management platform because it supports superior operational workflow. In this session, you will learn how implementing a blockchain-based project will lower risk, save time, and lower costs. After completing this session attendees will be able to: Understand how blockchain can be applied to project management Explain the basics of blockchain and the technology that make blockchains possible Distinguish between the components of blockchain

Learn RabbitMQ: Asynchronous Messaging with Java and Spring