405 Interpersonal Skills courses

Are you a compassionate person with an interest in social care? Learn how to work with vulnerable adults and kickstart your career in safeguarding with the Adult Safeguarding Level 3 course. This training course is ideal for those who are new to this field and want to gain practical skills and knowledge for this role. Anyone who works with adults at risk is required to know their professional and legal responsibilities. This training program will teach you how to comply with the Care Act 2014 and the Mental Capacity Act 2005. You will also learn when to report a safeguarding concern and how to report it. Throughout the course, you will explore safeguarding policies and principles and develop essential leadership and social skills. Your Learning Goals Understand your professional and legal responsibilities for safeguarding vulnerable adults Develop your knowledge of safeguarding policies, principles, and procedures Learn how to conduct an adult protection investigation Understand the challenges that come with the role and how to deal with them in a professional manner Get an introduction to the legal framework of the Care Act 2014 Familiarise with the rules of whistleblowing and disclosure Develop your communication, leadership and interpersonal skills Learn how to report a safeguarding concern Who is this Course for? Adult Safeguarding Level 3 is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Safeguarding Vulnerable Adults Introduction to Safeguarding 00:30:00 Abuse 00:45:00 Mental Capacity Act 2005 00:30:00 Other Key Legislations 00:30:00 Responding to Safeguarding Alerts 00:30:00 Protocol of Information Sharing 00:30:00 Investigation 00:30:00 Psychology of Older Age What is 'Developmental Psychology'? 00:05:00 What is 'Gerontology'? 00:09:00 What we consider as 'old age' 00:09:00 What is 'ageing' and how it happens 00:08:00 Common stereotypes of older people 00:08:00 How stereotyping affects older people 00:08:00 Life stages and Theories 00:11:00 What do we look forward to in our older age? 00:06:00 Mental Capacity Act (MCA) Introduction to MCA 00:15:00 Statutory Principles & Their Applications 00:15:00 How to Help People to Make Their Own Decisions 00:20:00 How to Assess Mental Capacity 00:30:00 What 'Best Interests' Mean? 00:45:00 Protection for the People Providing Treatment or Care 01:00:00 Lasting Powers of Attorney (LPAs) 01:00:00 Role of the Court of Protection and Court-appointed Deputies 01:00:00 Advance decisions to Refuse Treatment 01:00:00 The New Independent Mental Capacity Advocate Service 01:00:00 Mental Health and Old Age Memory-related issues 00:12:00 Learning disabilities 00:08:00 Alzheimer's disease and Dementia 00:09:00 Chronic illness and Disabilities 00:08:00 Substance abuse (addictions) 00:06:00 Improving Health and Wellbeing The effects of exercising 00:09:00 Is it worth eating 'healthy' in older age? 00:09:00 What else affects 'health' and 'wellbeing'? 00:08:00 Caring for older people 00:06:00 Dementia Care Awareness and Misunderstanding 00:30:00 Symptoms of Dementia 00:10:00 Prevention and Treatment 00:05:00 The Impact Of Stigma 01:00:00 Caring for Dementia Victims 00:20:00 Home Adaptations for People with Dementia 01:00:00 Mock Exam Mock Exam- Safeguarding Vulnerable Adults 00:20:00 Final Exam Final Exam- Safeguarding Vulnerable Adults 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Report Writing: Report Writing Course Online Unlock the Power of Report Writing: Report Writing Course: Enrol Now! It is important to understand how to write reports and proposals that get read. We write reports in a variety of formats and for a variety of purposes. Report Writing: Report Writing Course is a skill that will come in handy whether you need to report on a product analysis, inventory, feasibility studies, or something else. Having a method for preparing these documents will allow you to complete the task as efficiently as possible. This Report Writing: Report Writing Course will build on a strong foundation of writing skills in order to present information in formal, informal, and proposal formats. Throughout this Report Writing: Report Writing Course, you will learn goal settings, interpersonal skills, knowledge management, communication strategies, business writing, collaborative business writing, proposal writing and critical thinking. This Report Writing: Report Writing Course also covers principles for effective report writing, desktop publishing, layout and design, typography, illustrations and much more. Special Offers of this Report Writing: Report Writing Course This Report Writing: Report Writing Course includes a FREE PDF Certificate. Lifetime access to this Report Writing: Report Writing Course Instant access to this Report Writing: Report Writing Course 24/7 Support Available to this Report Writing: Report Writing Course [ Note: Free PDF certificate as soon as completing the Report Writing: Report Writing Course] Report Writing: Report Writing Course Online Master the art of creating impactful reports with our Report Writing: Report Writing course. Whether you’re drafting product analyses, feasibility studies, or inventory reports, this Report Writing: Report Writing course equips you with the skills needed to present information clearly and professionally. By enrolling in the Report Writing: Report Writing course, you’ll develop strong writing skills for both formal and informal formats, along with crucial skills like goal setting, business writing, and proposal drafting. Learn effective communication strategies, layout and design principles, and much more. Make your reports stand out with our Report Writing: Report Writing course! Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Report Writing: Report Writing Course. Who is this course for? Report Writing: Report Writing Course Online This Report Writing: Report Writing Course is ideal for: Business owners, managers, entrepreneurs Entrepreneurs planning to start their own business. People seeking to expand their career opportunities. Existing employees looking to develop their CPD Office workers at all levels Team Leaders and supervisors Requirements Report Writing: Report Writing Course Online To enrol in this Report Writing: Report Writing Course, students must fulfil the following requirements: Report Writing: Good Command over English language is mandatory to enrol in our Report Writing Course. Report Writing: Be energetic and self-motivated to complete our Report Writing Course. Report Writing: Basic computer Skill is required to complete our Report Writing Course. Report Writing: If you want to enrol in our Report Writing Course, you must be at least 15 years old.

Report Writing: Report Writing Are you a prospective candidate seeking to maximise your expertise and abilities in the Report Writing: Report Writing area? This Report Writing: Report Writing course is created for you. So that You can receive the tools you need to produce polished and useful business reports from our Report Writing: Report Writing course. Our report writing: Report Writing course is designed to give students important information on managerial, leadership, and business-related skills. Moreover, team management, organisational techniques, and management are discussed in our Report Writing: Report Writing course. Also, you will learn the importance of grammar, punctuation, and formatting in the Report Writing: Report Writing course. A strategy for developing one's writing style will be provided by Report Writing: Report Writing training. You will know the best methods for editing and proofreading your work as well as how to write clearly and simply via the Report Writing: Report Writing. Enrol right away to develop your confidence in completing the projects that will put your knowledge in Report Writing: Report Writing Methods to the test. Main Course: Level 5 Report Writing Course 2 Free Courses included with this Report Writing: Report Writing Course. Special Offers of this Report Writing: Report Writing Course This Report Writing: Report Writing Course includes a FREE PDF Certificate. Lifetime access to this Report Writing: Report Writing Course Instant access to this Report Writing: Report Writing Course Get FREE Tutor Support to this Report Writing: Report Writing Course Report Writing: Report Writing Throughout this Report Writing: Report Writing Course, you will learn goal settings, interpersonal skills, knowledge management, communication strategies, business writing, collaborative business writing, proposal writing and critical thinking. This Report Writing: Report Writing Course also covers principles for effective report writing, desktop publishing, layout and design, typography, illustrations and much more. Who is this course for? Report Writing: Report Writing This Report Writing: Report Writing course is intended for people who wish to advance their Report Writing abilities in order to succeed professionally. Requirements Report Writing: Report Writing To enrol in this Report Writing: Report Writing Course, students must fulfil the following requirements. To join in our Report Writing: Report Writing Training Course, you must have a strong command of the English language. To successfully complete our Report Writing: Report Writing Training Course, you must be vivacious and self driven. To complete our Report Writing: Report Writing Training Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Report Writing: Report Writing Training Course. Career path Report Writing: Report Writing After completing this Report Writing: Report Writing Course Online your professional life will be boosted significantly.

Customer Service: Customer Service Course Online Unlock the Power of Customer Service: Customer Service Course: Enrol Now! The Customer Service: Customer Service Course certificate program is designed for those currently working or who want to work in customer service roles. The purpose of this Customer Service: Customer Service Course is to provide learners with fundamental knowledge of Customer Service: Customer Service Course, customer environment legislation, and customer service and brand relationship. The qualification will help you gain knowledge and skills in Customer Service: Customer Service Course, customer retention, problem-solving, business principles, and managing your performance and professional development. By the end of this Customer Service: Customer Service Course, you will be able to expand your expertise and interpersonal skills in communication, make a good first impression, engage with customers in various situations, and solve customer problems using customer service principles. Special Offers of this Customer Service: Customer Service Course. This Customer Service: Customer Service Course includes a FREE PDF Certificate. Lifetime access to this Customer Service: Customer Service Course Instant access to this Customer Service: Customer Service Course 24/7 Support Available to this Customer Service: Customer Service Course Main Course: Level 2 Customer Service Free Courses included with Customer Service: Customer Service Course: Course 01: Time Management Course Course 02: Anger Management Course Course 03: Minute Taking Course [ Note: Free PDF certificate as soon as completing the Customer Service: Customer Service Course] Customer Service: Customer Service Course Online This Customer Service: Customer Service Course consists of 05 modules.. Course Curriculum of Level 2 Customer Service Module 01: Introduction to Customer Service Module 02: Understanding the Organisation Module 03: Prepare to Deliver Excellent Customer Service Module 04: Communication in the Customer Service Role Module 05: Understand Customers Assessment Method of Customer Service: Customer Service Course After completing Customer Service: Customer Service Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Certification of Customer Service: Customer Service Course After completing the Customer Service: Customer Service Course, you can instantly download your certificate for FREE. Who is this course for? Customer Service: Customer Service Course Online This Customer Service: Customer Service Course is ideal for those currently working or planning to work in a customer service role. The Customer Service: Customer Service Course is also beneficial to employees, managers, and apprentices in any customer-facing role in any business or industry. Requirements Customer Service: Customer Service Course Online To enrol in this Customer Service: Customer Service Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Customer Service: Customer Service Course. Be energetic and self-motivated to complete our Customer Service: Customer Service Course. Basic computer Skill is required to complete our Customer Service: Customer Service Course. If you want to enrol in our Customer Service: Customer Service Course, you must be at least 15 years old. Career path Customer Service: Customer Service Course Online This Customer Service: Customer Service Course skills are important, so this course will enhance your CV and can help you advance in many areas.

Emotional Intelligence: In-House Training Emotional Intelligence is a set of emotional and social skills that collectively establish how well we: Perceive and express ourselves Develop and maintain social relationships Cope with challenges Use emotional information in an effective and meaningful way It is a skill set that transfers across all categories of relationships. It is also a predictor of success - both in life and at work. This highly-interactive course delivers a practical approach to developing, improving, and sustaining effective and mutually beneficial relationships. The design of the course involves individual reflection and paired activities, interwoven with small and large group interactions. The EQ-i 2.0® assessment reports will be debriefed over the course of the two days. In addition, participants will delve into their personal strengths and blind spots, and will explore topics including: the neuroscience of emotion, the connection between empathy and performance, and how communication styles impact our perceptions of self and other. Role-play activities give participants the opportunity to try out new behaviors and techniques. The program includes: A personal behavioral profile, the results of which you will bring to your training 2-day highly interactive workshop and experiential learning Optional professional coaching activities initiated in class that can continue over the four months after class ends What you will Learn Recognize your interpersonal strengths and potential blind spots regarding Emotional Intelligence Identify the five domains within the EQ-i 2.0 assessment model Summarize what neuroscience research has discovered about emotions and actions Recognize ways that human beings are physiologically impacted by stress Articulate ways to develop and maintain strong working relationships Describe how emotional intelligence translates into high performance Make use of the EI model and associated competencies Employ strategies for enhancing leadership through Emotional Intelligence Foundation Concepts The biology of emotion Why Emotional Intelligence matters The impact of EI on performance The EQ-I 2.0 Model Overview of the EQ-i 2.0 framework Exploring your report Balancing your EI domains Self: Awareness and Sensitivity Self-awareness and empathy Perception vs. reality Acting by choice, not impulse Other: Communication and Relationship-Building Elements of effective communication Communication styles Communication techniques Neuroscience and Behavioral Change Insights from social neuroscience Making a change

Emotional Intelligence (In-Person) Emotional Intelligence is a set of emotional and social skills that collectively establish how well we: Perceive and express ourselves Develop and maintain social relationships Cope with challenges Use emotional information in an effective and meaningful way It is a skill set that transfers across all categories of relationships. It is also a predictor of success - both in life and at work. This highly-interactive course delivers a practical approach to developing, improving, and sustaining effective and mutually beneficial relationships. The design of the course involves individual reflection and paired activities, interwoven with small and large group interactions. The EQ-i 2.0® assessment reports will be debriefed over the course of the two days. In addition, participants will delve into their personal strengths and blind spots, and will explore topics including: the neuroscience of emotion, the connection between empathy and performance, and how communication styles impact our perceptions of self and other. Role-play activities give participants the opportunity to try out new behaviors and techniques. The program includes: A personal behavioral profile, the results of which you will bring to your training 2-day highly interactive workshop and experiential learning Optional professional coaching activities initiated in class that can continue over the four months after class ends What you will Learn Recognize your interpersonal strengths and potential blind spots regarding Emotional Intelligence Identify the five domains within the EQ-i 2.0 assessment model Summarize what neuroscience research has discovered about emotions and actions Recognize ways that human beings are physiologically impacted by stress Articulate ways to develop and maintain strong working relationships Describe how emotional intelligence translates into high performance Make use of the EI model and associated competencies Employ strategies for enhancing leadership through Emotional Intelligence Getting Started Foundation Concepts The biology of emotion Why Emotional Intelligence matters The impact of EI on performance The EQ-I 2.0 Model Overview of the EQ-i 2.0 framework Exploring your report Balancing your EI domains Self: Awareness and Sensitivity Self-awareness and empathy Perception vs. reality Acting by choice, not impulse Other: Communication and Relationship-Building Elements of effective communication Communication styles Communication techniques Neuroscience and Behavioral Change Insights from social neuroscience Making a change Summary and Next Steps

Report Writing: Report Writing Course Online Unlock the Power of Report Writing: Report Writing Course: Enrol Now! It is important to understand how to write reports and proposals that get read. We write reports in a variety of formats and for a variety of purposes. Report Writing: Report Writing Course is a skill that will come in handy whether you need to report on a product analysis, inventory, feasibility studies, or something else. Having a method for preparing these documents will allow you to complete the task as efficiently as possible. This Report Writing: Report Writing Course will build on a strong foundation of writing skills in order to present information in formal, informal, and proposal formats. Throughout this Report Writing: Report Writing Course, you will learn goal settings, interpersonal skills, knowledge management, communication strategies, business writing, collaborative business writing, proposal writing and critical thinking. This Report Writing: Report Writing Course also covers principles for effective report writing, desktop publishing, layout and design, typography, illustrations and much more. Main Course: Level 5 Report Writing 3 Free Courses are including with this Report Writing: Level 5 Report Writing Course. Special Offers of this Report Writing: Report Writing Course This Report Writing: Report Writing Course includes a FREE PDF Certificate. Lifetime access to this Report Writing: Report Writing Course Free Assessment to this Report Writing: Report Writing Course Unlimited retake option is available to this Report Writing: Report Writing Course Get FREE Tutor Support to this Report Writing: Report Writing Course [ Note: Free PDF certificate as soon as completing the Report Writing: Report Writing Course] Report Writing: Report Writing Course Online This Report Writing: Report Writing Course consists of 11 modules. Course Curriculum of Report Writing: Report Writing Training Course Module 01: Introduction to Report Writing Module 02: The Basics of Business Report Writing Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing Module 07: The Creative Side of Report Writing (Part -2): Improving The Presentation of Your Report Module 08: Developing Research Skills for Report Writing Module 09: Developing Creativity & Innovation for Report Writing Module 10: Develop Critical Thinking Skills for Report Writing Module 11: Interpersonal Skill Development for Report Writing Assessment Method of Report Writing: Report Writing Course After completing Report Writing: Report Writing Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Certification of Report Writing: Report Writing Course After completing the Report Writing: Report Writing Course, you can instantly download your certificate for FREE. Who is this course for? Report Writing: Report Writing Course Online This Report Writing: Report Writing Course is ideal for everyone. Requirements Report Writing: Report Writing Course Online To enrol in this Report Writing: Report Writing Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Report Writing: Report Writing Course. Be energetic and self-motivated to complete our Report Writing: Report Writing Course. Basic computer Skill is required to complete our Report Writing: Report Writing Course. If you want to enrol in our Report Writing: Report Writing Course, you must be at least 15 years old. Career path Report Writing: Report Writing Course Online After completing this Report Writing: Report Writing Course Online your professional life will change significantly.

Air Cabin Crew: Air Cabin Crew Course Online Do you have a burning desire to work in the aviation industry? Our Air Cabin Crew Online Diploma Course is your ticket to a job in the air if you've ever imagined yourself as a part of this elite club. This thorough Air Cabin Crew Online Diploma Course provides clear explanations of the jobs, first aid, safety, and security-related aspects of flight time. Also, everything is covered in this Air Cabin Crew Online Diploma Course for airline cabin crew, from learning emergency protocols to comprehending the intricate aircraft layout. Also, this Air Cabin Crew Online Diploma Course helps to improve your understanding of all of your duties, first aid, and aircraft systems. During this Air Cabin Crew Online Diploma Course, you can improve your communication, cultural knowledge, and interpersonal skills. Your perspective on networking systems will change after taking this Air Cabin Crew Online Diploma Course. Enrol in the Air Cabin Crew Online Diploma Course to fulfil your desire for challenge and adventure! Special Offers of this Air Cabin Crew: Air Cabin Crew Course: This Air Cabin Crew: Air Cabin Crew Course includes a FREE PDF Certificate Lifetime access to this Air Cabin Crew: Air Cabin Crew Course Instant access to this Air Cabin Crew: Air Cabin Crew Course 24/7 Support Available to this Air Cabin Crew: Air Cabin Crew Course [ Note: Free PDF certificate as soon as completing the Air Cabin Crew: Air Cabin Crew course] Air Cabin Crew: Air Cabin Crew Course Online This comprehensive Air Cabin Crew: Cabin Crew Online Diploma Course comprises 22 modules to improve your knowledge of the world of cabin crew: cabin crew. Also, this Air Cabin Crew: Cabin Crew Online Diploma Course covers everything, from comprehending the intricate aircraft layout to mastering emergency procedures. Moreover, this Air Cabin Crew: Cabin Crew Online Diploma Course aids in your understanding of all duties, first aid, and aircraft systems. You can advance your personal development, cultural awareness, and communication skills through this Air Cabin Crew: Cabin Crew Online Diploma Course. Your knowledge of networking systems will change after taking this Air Cabin Crew: Cabin Crew Online Diploma Course. Who is this course for? Air Cabin Crew: Air Cabin Crew Course Online This Air Cabin Crew: Air Cabin Crew Course is for Individuals with a passion for aviation and a desire to excel in customer service roles. Requirements Air Cabin Crew: Air Cabin Crew Course Online To enrol in this Air Cabin Crew: Air Cabin Crew Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Air Cabin Crew: Air Cabin Crew Course. Be energetic and self-motivated to complete our Air Cabin Crew: Air Cabin Crew Course. Basic computer Skill is required to complete our Air Cabin Crew: Air Cabin Crew Course. If you want to enrol in our Air Cabin Crew: Air Cabin Crew Course, you must be at least 15 years old. Career path Air Cabin Crew: Air Cabin Crew Course Online You may be eligible for employment offers as a junior cabin crew, cabin crew, senior cabin crew, cabin crew manager, or in-flight trainer after completing this Air Cabin Crew: Air Cabin Crew Course.

Report Writing: Report Writing Course Online It is important to understand how to write reports and proposals that get read. We write reports in a variety of formats and for a variety of purposes. Report Writing: Report Writing is a skill that will come in handy whether you need to report on a product analysis, inventory, feasibility studies, or something else. Having a method for preparing these documents will allow you to complete the task as efficiently as possible. This Level 5 Report Writing Course will build on a strong foundation of writing skills in order to present information in formal, informal, and proposal formats. Throughout this Level 5 Report Writing Course, you will learn goal settings, interpersonal skills, knowledge management, communication strategies, business writing, collaborative business writing, proposal writing and critical thinking. The course also covers principles for effective report Writing: report Writing, desktop publishing, layout and design, typography, illustrations and much more. Why choose this Level 5 Report Writing course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the course. Report Writing: Report Writing Course Online Learning Objectives After completing the course, the learner will be able to: Understand the basic principles of report writing. Know how to prepare, write and edit reports. Know how to collect and handle information. Improve the presentation of the report. Develop research skills. Develop creativity and innovation. Develop critical thinking skills. Know how to communicate effectively in the workplace. Course Curriculum Report Writing: Report Writing Course Module 1: Introduction to Report Writing Module 2: The Basics of Business Report Writing Module 3: The Practical Side of Report Writing (Part-1): Preparation & Planning Module 4: The Practical Side of Report Writing (Part-2): Collecting and Handling Information Module 5: The Practical Side of Report Writing (Part-3): Writing and Revising Report Module 6: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing Module 7: The Creative Side of Report Writing (Part -2): Improving The Presentation of Your Report Module 8: Developing Research Skills Module 9: Developing Creativity & Innovation Module 10: Develop Critical Thinking Skills Module 11: Interpersonal Skill Development >----------------< Certification Report Writing: Report Writing Course After completing the Level 5 Report Writing course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £15. Assessment Method Report Writing: Report Writing Course After completing Level 5 Report Writing Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Who is this course for? Report Writing: Report Writing Course This Level 5 Report Writing course is ideal for: Business owners, managers, entrepreneurs Entrepreneurs planning to start their own business People seeking to expand their career opportunities Existing employees looking to develop their CPD Office workers at all levels Team Leaders and supervisors Requirements Report Writing: Report Writing Course To enrol in this Report Writing: Report Writing Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Report Writing: Report Writing Course. Be energetic and self-motivated to complete our Report Writing: Report Writing Course. Basic computer Skill is required to complete our Report Writing: Report Writing Course. If you want to enrol in our Report Writing: Report Writing Course, you must be at least 15 years old. Career path Report Writing: Report Writing Course After completing this Report Writing: Report Writing Course Online your professional life will change significantly.

Emotional Intelligence (Virtual) Emotional Intelligence is a set of emotional and social skills that collectively establish how well we: Perceive and express ourselves Develop and maintain social relationships Cope with challenges Use emotional information in an effective and meaningful way It is a skill set that transfers across all categories of relationships. It is also a predictor of success - both in life and at work. This highly-interactive course delivers a practical approach to developing, improving, and sustaining effective and mutually beneficial relationships. The design of the course involves individual reflection and paired activities, interwoven with small and large group interactions. The EQ-i 2.0® assessment reports will be debriefed over the course of the two days. In addition, participants will delve into their personal strengths and blind spots, and will explore topics including: the neuroscience of emotion, the connection between empathy and performance, and how communication styles impact our perceptions of self and other. Role-play activities give participants the opportunity to try out new behaviors and techniques. The program includes: A personal behavioral profile, the results of which you will bring to your training 2-day highly interactive workshop and experiential learning Optional professional coaching activities initiated in class that can continue over the four months after class ends What you will Learn Recognize your interpersonal strengths and potential blind spots regarding Emotional Intelligence Identify the five domains within the EQ-i 2.0 assessment model Summarize what neuroscience research has discovered about emotions and actions Recognize ways that human beings are physiologically impacted by stress Articulate ways to develop and maintain strong working relationships Describe how emotional intelligence translates into high performance Make use of the EI model and associated competencies Employ strategies for enhancing leadership through Emotional Intelligence Getting Started Foundation Concepts The biology of emotion Why Emotional Intelligence matters The impact of EI on performance The EQ-I 2.0 Model Overview of the EQ-i 2.0 framework Exploring your report Balancing your EI domains Self: Awareness and Sensitivity Self-awareness and empathy Perception vs. reality Acting by choice, not impulse Other: Communication and Relationship-Building Elements of effective communication Communication styles Communication techniques Neuroscience and Behavioral Change Insights from social neuroscience Making a change Summary and Next Steps