514 Interpersonal Skills courses

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate from Reed CIQ Approved Customer Service Course Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Customer Service Diploma (Level 2) | CPD Certified 39:03 1: Module 01: Fundamentals of Customer Service Preview 05:45 2: Module 02: Qualities of Effective Customer Service 03:36 3: Module 03: Relationship Management of Customers 04:23 4: Module 04: Effective Communication with Customers 05:59 5: Module 05: Managing and Resolving Customer Complaints 05:36 6: Module 06: Telephone-based Problem Solving 04:46 7: Module 07: Enhancing Customer Service Skills 06:58 8: CPD Certificate - Free 01:00 9: Leave A Review 01:00 Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

CPD Certified | 8-in-1 Diploma Bundle | Free PDF Certificate | 24/7 Learner Support

Discover the vital role of a Learning Support Assistant in enhancing educational experiences for students. Explore responsibilities, skills, and strategies for providing individualized support in diverse learning environments. Learn how to assist teachers, facilitate student engagement, and promote inclusive learning opportunities. Start your journey toward making a difference in students' lives today.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd. From the fundamentals of Customer Relationship Management and Public Relations strategies to the nuances of Phone-based Customer Service and KYC protocols, this bundle offers a deep insight into Customer Service Excellence. It also includes specialised training in Hospitality, Service Helpdesk, and Technical support, along with personal development courses like Assertiveness, Conflict resolution, and Effective Communication Skills. Courses Included In this CRM Training Are: Course 01: Customer Relationship Management Course 02: PR: Public Relation Course 03: Phone-Based Customer Service Course 04: Know Your Customer (KYC) Course 05: Customer Service - Representative Course 06: Customer Service & Environment Course 07: Patient Customer Service Training Course 08: Customer Service Fraud Officer Course 09: Service Helpdesk & Technical Support Course 10: Call Centre Training Course 11: Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Course 12: Assertiveness and Self Confidence Development Course 13: Win Customers Efficiently: Customer Service Diploma Course 14: Hotel Management with Hotel Receptionist and Hospitality Management Course 15: Professional Waiter Diploma Course 16: Receptionist Skills Course 17: Conflict Resolution Course 18: Decision-Making and Critical Thinking Training Course 19: Developing Interpersonal Skills Course Course 20: Effective Communication Skills Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert! Learning Outcomes of the CRM, PR & Phone-Based Customer Service Bundle: Master CRM strategies to enhance customer loyalty and retention. Develop effective PR skills for managing public perception and communication. Deliver exceptional phone-based customer service across industries. Understand and implement KYC procedures for customer verification. Enhance customer service skills specifically tailored for hospitality management. Improve interpersonal, decision-making, and critical thinking skills. Why Choose Our CRM, PR & Phone-Based Customer Service Bundle? Get a Free QLS Endorsed Certificate upon completion of the CRM bundle Get a Free Student ID Card with CRM Training The CRM course is Affordable and Simple to understand Lifetime Access to the CRM course materials The CRM course comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Customer Relationship Management at QLS Level 4 Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 02: PR: Public Relation Module 01: Introduction to Public Relations Module 02: Concepts of Public Relations Module 03: Management and Organisation of Public Relations Module 04: Public Relations Tactics and Research Module 05: Major Fields of Public Relations Practice Part I Module 06: Major Fields of Public Relations Practice Part II Module 07: Social Media and PR Module 08: Public Speaking Module 09: Power of Storytelling Module 10: Becoming an Influencer Module 11: Importance of Body Language Module 12: Implementing CSR Module 13: Performance Evaluation and Performance Reporting Module 14: Cross-Cultural Awareness Module 15: Cross-Cultural Communication Module 16: Corporate Cross-Cultural Awareness Module 17: Cultural Values Module 18: Working with and Managing a Culturally Diverse Team Module 19: Defamation Module 20: Crisis management Module 21: Media Regulatory Bodies Module 22: Ethics: Professionalism in Public Relations Module 23: Decision Making with Critical Thinking Course 03: Phone-Based Customer Service Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 310 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Customer service reps PR professionals Hospitality staff Call centre agents Anyone in service Requirements You will not need any prior background or expertise to enrol in this CRM bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Customer Relationship Manager - £30,000 to £50,000 Public Relations Officer - £25,000 to £40,000 Call Centre Manager - £28,000 to £45,000 Patient Service Specialist - £20,000 to £35,000 Hotel Receptionist/Manager - £18,000 to £30,000 Customer Service Trainer - £25,000 to £40,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Customer Relationship Management CPD Accredited Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Customer Relationship Management at QLS Level 4 Hard copy certificate - Included Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Minute Taking: Minute Taking Course Online This Minute Taking: Minute Taking Course is designed for aspiring Minute-Takers, Secretaries, and Chairpersons who manage meeting agendas and improve meeting outcomes. It will provide step-by-step training on how to write concise, structured meeting minutes, prepare for a meeting, deal with any challenges that arise during a meeting, and successfully close a meeting. Taking effective minutes is important to the productivity and success of a business meeting. In this Minute Taking: Minute Taking Course, you will learn about the roles and responsibilities of a Minute-Taker and Chairperson and the key skills and qualities required to effectively oversee and direct business meetings. Through this Minute Taking: Minute Taking Course, you will learn how to take productive meeting notes, taking you through the best practices and guidelines for structuring your minutes. In addition, it covers techniques for writing and editing minutes, providing a template for those who are new to minute-taking. You will develop your planning, critical thinking, and meeting management abilities while gaining a recognised qualification to add to your resume. Enrol today and master minute taking online! Special Offers of this Minute Taking: Minute Taking Course This Minute Taking: Minute Taking Course includes a FREE PDF Certificate. Lifetime access to this Minute Taking: Minute Taking Course Instant access to this Minute Taking: Minute Taking Course Get FREE Tutor Support from Monday to Friday in this Minute Taking: Minute Taking Course Main Course: Minute Taking Course Courses are Included in this Minute Taking: Minute Taking Course: Course 01: Office Management Course Course 02: Admin, secretarial & PA Training [ Note: Free PDF certificate will provide as soon as completing the Minute Taking: Minute Taking Course] Minute Taking: Minute Taking Course Online Industry Experts Designed this Minute Taking: Minute Taking Course into 10 detailed modules. Course Curriculum of Minute Taking Course Module 01: Introduction to Minute Taking Module 02: The Role of a Minute Taker Module 03: Minutes Styles & Recording Information Module 04: Techniques for Preparing Minutes Module 05: Developing Active Listening Skills Module 06: Developing Organizational Skills Module 07: Developing Critical Thinking Skills Module 08: Developing Interpersonal Skills Module 09: Assertiveness and Self Confidence Module 10: Understanding Workplace Meeting Assessment Method of Minute Taking Course After completing each module of the Minute Taking: Minute Taking Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Minute Taking Course After completing the MCQ/Assignment assessment for this Minute Taking: Minute Taking Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Minute Taking: Minute Taking Course Online Minute Taking: Minute Taking Course is suitable for anyone who has a minute taking or meeting management responsibilities. This Minute Taking: Minute Taking Course includes the following roles: Minute Taker Chairperson Secretary Board Director Requirements Minute Taking: Minute Taking Course Online Students who intend to enrol in this Minute Taking: Minute Taking Course must meet the following requirements: Minute Taking: Good command of the English language Minute Taking: Must be vivacious and self-driven. Minute Taking: Basic computer knowledge. Minute Taking: A minimum of 16 years of age is required. Career path Minute Taking: Minute Taking Course Online The Minute Taking: Minute Taking Course is designed to give you the skills and knowledge you need to land your dream job, get promoted at work, go self-employed, or start your own business. Certificates Certificate of completion Digital certificate - Included

Family Support Worker Diploma Online Learn new skills and expand your professional knowledge with our Family Support Worker Diploma course, which you can complete from the comfort of your own home at your own speed. The Family Support Worker Course has been skillfully created for you to complete through distance e-learning and achieve a professional certificate without ever leaving your house! Learning Outcomes After completing the Family Support Worker Diploma course, you will be able to: Describe the fundamentals of a family support worker. Know the theoretical basis for family support. Know legislation, policy, and guidance. Help parents, children and young people with mental health problems. Identify the use of Alcohol and Other Drugs. Know comprehensive family assessment. Solve family issues. Help children and families dealing with divorce and separation. Describe the fundamentals of safeguarding. Explain the building blocks of healthy family relationships. The Family Support Worker Diploma will teach you the legislation that underlies many of family support workers' responsibilities and the interpersonal skills required to make a difference in this field. By the end of this course, you will master the skill set needed to assist all types of families in overcoming their problems. Enrol in our Family Support Worker Diploma Course today to gain access to high-quality training modules that will cover the important topics you need to thrive in your chosen field and help you get closer to your ideal career! Main Course - Family Support Worker Diploma Free courses Course 02: Mental Health Support Worker Course 03: Social Worker: Social Work Diploma [ Note: Free PDF certificate as soon as completing the Family Support Worker Diploma course ] Family Support Worker Diploma Course Curriculum of Family Support Worker Diploma Module 01: A Quick Overview of Family Support Work Module 02: A Theoretical Basis for Family Support Module 03: Understanding the Legislation, Policy and Guidance Module 04: Parents and Mental Health Module 05: Identifying Alcohol and Other Drug Use Module 06: Comprehensive Family Assessment Module 07: Solving Family Issues Module 08: Helping Children and Families Deal With Divorce and Separation Module 09: Safeguarding - Assessing Need and Providing Help: Part-1 Module 10: Safeguarding - Assessing Need and Providing Help: Part-2 Module 11: The Building Blocks of Healthy Family Relationships Assessment Method of Family Support Worker Diploma After completing each module of the Family Support Worker Diploma Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Family Support Worker Diploma After completing the MCQ/Assignment assessment for this Family Support Worker Diploma course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Family Support Worker Diploma The Family Support Worker Diploma course is ideal for people who want to get a head start in this field or are aspiring professionals. Requirements Family Support Worker Diploma Students who intend to enrol in this Family Support Worker Diploma course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Family Support Worker Diploma After successfully completing the Family Support Worker Diploma course, you can gain expertise in a variety of healthcare environments or professions, including: Family support worker Mental health support worker Safeguarding officer Family support and adult care centre Public health sectors Volunteer Certificates Certificate of completion Digital certificate - Included

------------------------NEW YEAR SALE ENDS TODAY------------------------ Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Save Up To £4,169 and get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now With a single payment you will gain access to People Management Skills Level 3 including 10 Career development courses, original hardcopy certificate, transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. Enhance your interpersonal skills and become respected as a sought-after Line Manager in any high-performing organisation. This People Management Skills Level 3 course provides the knowledge and tools you'll require to nurture and steer your staff to fruitful careers and performances. Written with the aid of industry experts, the comprehensive online modules coach you on how to perform every aspect of People Management. You will learn how to master appropriate disciplinary procedures, drive recruitment and induction, motivate teams and individuals, recognise outstanding performances, and develop a healthy culture and work environment. The contents will assist your personal development as well as your career progression. Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. People Management Skills Level 3 will provide you with the CPD certificate that you'll need to succeed. Gain experience online and interact with experts. This can prove to be the perfect way to get noticed by a prospective employer and stand out from the crowd. People Management Skills Level 3 has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. All of our courses have interactive online modules that allow studying to take place where and when you want it to. The only thing you need to take People Management Skills Level 3 is Wi-Fi and a screen. You'll never be late for class again. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. Benefits you'll get choosing Apex Learning for this People Management Skills Level 3: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills What other courses are included with this People Management Skills Level 3? Course 01: People Management Skills Level 3 Course 02: Leadership and Management Training Course Course 03: Team Building Masterclass Course 04: Effective Communication Skills Diploma Course 05: Resourcing and Managing Talent Course Course 06: Motivation Skills Course 07: Influencing and Negotiating Course 08: Workplace Confidentiality Course 09: Goal Setting Masterclass Course 10: Equality and Diversity Course 1: Conflict Management Curriculum ***People Management Skills Level 3*** Introduction to Human Resources Employee Recruitment and Selection Procedure Employee Training and Development Process Performance Appraisal Management Employee Relations Motivation and Counselling Ensuring Health and Safety at the Workplace Employee Termination Employer Records and Statistics Essential UK Employment Law How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this People Management Skills Level 3. It is available to all students, of all academic backgrounds. Requirements Our People Management Skills Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included You will get the Hard Copy certificate for the title course (People Management Skills Level 3) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. Certificate of completion Digital certificate - Included

Communication Skills Master Class for Life Unlock the secrets to effective communication and transform your personal and professional life! Communication is not just about speaking. It's an art that encompasses listening, understanding, and connecting with others. In the modern world, effective communication is key to success in both personal and professional life. Our Communication Skills Master Class for Life course is expertly designed to empower you with the skills to express yourself clearly, confidently, and persuasively. Dive deep into the world of impactful communication with our comprehensive course. From mastering everyday conversations to excelling in public speaking, this course covers every aspect of communication you need to succeed. Learn to use the power of storytelling in your dialogues, understand the variation of body language, and become a skilled influencer. Whether it's acing job interviews or becoming a public speaking pro, this course is your gateway to becoming a communication maestro.  Elevate your communication skills to new heights and open doors to many career opportunities. Enrol in this Communication Skills Master Class for Life course today, transform your communication abilities and achieve success! What Will You Learn? Strategies for clear and effective communication in any situation. Techniques to confidently talk to anyone, anywhere. Crafting compelling stories that captivate and inspire audiences. Skills to influence others and become a thought leader. Understanding and utilising body language for better interactions. Tailoring communication skills for successful job interviews. Mastering the art of public speaking and presentation. Who Is This Course For? This Communication Skills Master Class for Life course is beneficial to everybody but is especially ideal for: Aspiring professionals seeking to enhance their career prospects. Entrepreneurs aiming to improve their business communication. Individuals looking to boost their interpersonal skills. Teachers and trainers wanting to engage their audience more effectively. Anyone who wishes to excel in personal and professional communication. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Career Path Take this course now for a brighter, more articulate future! Our Communication Skills Master Class for Life course will prepare you for a range of careers, including: Corporate Communication Manager: £35,000 - £65,000 Public Relations Specialist: £24,000 - £50,000 Human Resources Manager: £30,000 - £60,000 Sales Manager: £25,000 - £70,000 Public Speaking Coach: £30,000 - £60,000 Marketing Executive: £20,000 - £45,000 Module 01: Effective Communication Effective Communication 00:44:00 Module 02: How to Talk to Anyone How to Talk to Anyone 00:44:00 Module 03: Power of Storytelling Power of Storytelling 00:52:00 Module 04: Becoming an Influencer Becoming an Influencer 00:33:00 Module 05: Importance of Body Language Importance of Body Language 00:29:00 Module 06: Communication Skills for Job Interviews Communication Skills for Job Interviews 00:31:00 Module 07: Public Speaking Public Speaking 00:34:00

Diversity Training It is estimated that diverse companies are 35% more likely to outperform their less diverse counterparts. In an age where inclusivity and diversity are essential business practices, our Diversity Training course is a great resource for professionals seeking to foster a more inclusive workplace.  This comprehensive Diversity Training course dives into the complex fabric of workplace diversity, equipping you with the knowledge and skills to navigate and enrich diverse environments. It is especially important in today's globalised world, where understanding and embracing diversity is key to personal and organisational success. The curriculum begins with an introduction to the concept of diversity, exploring its multi-sided nature and the various factors that contribute to a diverse workplace. As the course progresses, it addresses critical issues such as prejudice, stereotyping, and discrimination and uncovers the often-overlooked realm of unconscious biases. By offering insights into these complex areas, the Diversity Training course prepares you to actively participate in creating more inclusive and harmonious work environments. Beyond theoretical knowledge, the Diversity Training course offers practical guidance on avoiding unconscious biases at work, adapting to new paradigms in workplace diversity, and understanding the limitations of diversity training. The final module focuses on effective strategies for dealing with diversity, ensuring that you are well-equipped to lead and thrive in diverse settings. So what are you waiting for? Enrol today! What Will You Learn? After completing this Diversity Training course, you will be able to: Understand the fundamentals and importance of diversity in the modern workplace. Identify various factors that contribute to a diverse work environment. Recognise and address prejudice, stereotyping, and discrimination. Uncover and mitigate unconscious biases in professional settings. Implement strategies to avoid unconscious biases in the workplace. Adapt to new paradigms and practices in workplace diversity. Understand the limitations of diversity training and how to overcome them. Develop skills to effectively manage and embrace diversity in the workplace. Who is This Course For? This Diversity Training course is ideal for: Professionals seeking to enhance their understanding and management of diversity in the workplace. Human Resources personnel aiming to implement effective diversity and inclusion policies. Team leaders and managers dedicated to creating inclusive and dynamic team environments. Anyone interested in personal growth and enhancing their interpersonal skills in diverse settings. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to Diversity Introduction to Diversity 00:36:00 Module 02: Factors that Create Diversity Factors that Create Diversity 00:33:00 Module 03: Prejudice, Stereotyping & Discrimination Prejudice, Stereotyping & Discrimination 00:32:00 Module 04: Unconscious Biases Unconscious Biases 00:43:00 Module 05: Avoiding Unconscious Biases at the Workplace Avoiding Unconscious Biases at the Workplace 00:35:00 Module 06: New Paradigms in Workplace Diversity New Paradigms in Workplace Diversity 00:34:00 Module 07: Diversity Training & Its Limitations Diversity Training & Its Limitations 00:33:00 Module 08: Dealing with Diversity Dealing with Diversity 00:32:00

Unlock the door to a fulfilling career in the UK with our comprehensive bundle on Emotional Intelligence, Positive Behaviour with CBT Tools and Strategies. In this ever-evolving field, the average salary for professionals who possess the knowledge and skills taught in these courses can range from £30,000 to £50,000 per year, making it an enticing opportunity for those seeking financial growth and stability. Within this bundle, you will gain insights into three transformative courses. First, delve into the realm of Positive Behaviour in Children and Youth, where you'll explore effective techniques to foster a harmonious environment for young individuals. Next, master the art of Emotional Intelligence and Human Behaviour, equipping yourself with invaluable insights into human psychology and interpersonal dynamics. Finally, discover the power of Cognitive-Behavioral Therapy (CBT) Tools and Strategies, enabling you to develop practical approaches to help individuals overcome emotional challenges. Each course in this Emotional Intelligence, Positive Behaviour with CBT Tools and Strategies bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Immerse yourself in these diverse, enthralling subjects, each designed to fuel your curiosity and enhance your knowledge. Dive in now! The courses in this bundle include: Positive Behaviour in Children and Youth Emotional Intelligence and Human Behaviour CBT Tools and Strategies Learning Outcome: Upon completing this bundle, you will emerge with a profound set of skills that will propel your professional journey forward. Here are six key learning outcomes: Acquire a deep understanding of positive behaviour management techniques. Enhance your emotional intelligence and interpersonal skills. Develop proficiency in utilising CBT tools to aid in emotional well-being. Foster resilience and emotional regulation in children, youth, and adults. Cultivate effective communication and conflict resolution strategies. Gain the ability to provide compassionate support and guidance to individuals facing emotional challenges. Positive Behaviour in Children and Youth: Discover evidence-based strategies to promote positive behaviour and create nurturing environments for children and young individuals. Explore theories of behaviour management and learn practical techniques to guide and support their emotional growth. Emotional Intelligence and Human Behaviour: Uncover the secrets behind emotional intelligence and how it influences human behaviour. Gain a deeper understanding of emotional awareness, empathy, and effective communication, empowering you to build stronger relationships both personally and professionally. CBT Tools and Strategies: Dive into the world of Cognitive-Behavioral Therapy (CBT) and its powerful impact on mental well-being. Explore a range of CBT tools and techniques to address various emotional challenges, equipping you with valuable skills to support others on their path to healing and self-discovery. Don't miss this opportunity to enhance your understanding of emotional intelligence, positive behaviour, and CBT strategies, opening doors to a rewarding career focused on supporting others in their emotional well-being. Enrol today and embark on a journey of transformation. CBT, CBT, CBT... the possibilities are endless! CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Psychologists and therapists seek to expand their knowledge and skills. Teachers and educators looking to create supportive and inclusive learning environments. Social workers and counsellors who aim to enhance their ability to provide effective guidance and support. Parents and caregivers who are interested in understanding and managing behaviour in children and youth. Individuals seeking personal growth and a deeper understanding of human emotions. Career path Mental Health Support Worker - £24,000 to £30,000/year. School Counsellor - £26,000 to £35,000/year. Behavioural Therapist - £30,000 to £40,000/year. Emotional Intelligence Trainer - £32,000 to £45,000/year. Child and Youth Worker - £35,000 to £50,000/year. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £9.99 Unlock your potential and showcase your accomplishments with our CPD Quality Standards certificates! Upon successful completion of the course, learners can obtain a CPD Quality Standards PDF certificate for Positive Behaviour in Children and Youth absolutely free! Upon finishing Emotional Intelligence and Human Behaviour and CBT Tools and Strategies, you'll have the opportunity to obtain valuable proof of your achievement. For just £4.99, we'll send you a CPD Quality Standards PDF Certificate via email, or if you prefer, you can get a beautifully printed hardcopy certificate for £9.99 in the UK. If you're located internationally, don't worry! We offer a printed hardcopy certificate for £14.99, ensuring your success knows no boundaries. Grab your certificate and celebrate your success today!