1388 Institute of Leadership & Management (ILM) courses

Diploma in Administrative Management equips you with the essential skills and knowledge to excel in today's dynamic office environment. This course goes beyond the basics, transforming you into a highly organized and efficient administrative professional.

Master the art of change with our comprehensive Change Management Diploma. Dive into the science of attention management, from understanding types of attention to mastering the Attention Zones Model. Learn effective goal-setting with SMART strategies, prioritise your time, overcome procrastination, and maintain unwavering focus. Enhance your journey with powerful meditation techniques. Equip yourself with the essential skills to lead and adapt in dynamic environments through this transformative course. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The Change Management Diploma (CPD QS) course helps learners understand and improve their attention management skills. They will learn about different types of attention and how to train their minds to focus better. The course introduces a model to understand attention zones, helping learners identify when they are most productive. It also covers setting and achieving goals using effective strategies, including the SMART goals method. Time management is a key focus, teaching learners how to prioritise tasks and avoid procrastination. Techniques for maintaining focus and incorporating meditation into daily routines are also included. By the end of the course, learners will have practical skills to manage their attention, set and achieve goals, and stay focused on their tasks, enhancing both personal and professional productivity. Course Curriculum: Module 01: Introduction to Attention Management Module 02: Types of Attention Module 03: Training Your Attention Module 04: Attention Zones Model Module 05: Strategies for Goal Setting Module 06: SMART Goals Module 07: Prioritising Your Time Module 08: Procrastination Module 09: Keeping Yourself Focused Module 10: Meditation Learning Outcomes: Understand principles of attention management and its impact on productivity. Identify and distinguish different types of attention and their characteristics. Develop skills for training and improving your attention span effectively. Apply the Attention Zones Model to enhance focus and efficiency. Create and implement SMART goals for better time management. Use strategies to combat procrastination and maintain sustained focus. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking to improve their attention management. Students wanting to enhance their focus and productivity. Professionals aiming to set and achieve SMART goals. Those interested in learning effective time prioritisation techniques. Anyone looking to reduce procrastination and stay focused. Career path Project Manager Human Resources Manager Business Consultant Training and Development Specialist Life Coach Time Management Coach Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you looking to enhance your Leadership & Management skills? If yes, then you have come to the right place. Our comprehensive course on Leadership & Management will assist you in producing the best possible outcome by mastering the Leadership & Management skills. The Leadership & Management course is for those who want to be successful. In the Leadership & Management course, you will learn the essential knowledge needed to become well versed in Leadership & Management. Our Leadership & Management course starts with the basics of Leadership & Management and gradually progresses towards advanced topics. Therefore, each lesson of this Leadership & Management course is intuitive and easy to understand. Why would you choose the Leadership & Management course from Compliance Central: Lifetime access to Leadership & Management course materials Full tutor support is available from Monday to Friday with the Leadership & Management course Learn Leadership & Management skills at your own pace from the comfort of your home Gain a complete understanding of Leadership & Management course Accessible, informative Leadership & Management learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Leadership & Management bundle Study Leadership & Management in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Leadership & Management Course Improve your chance of gaining in demand skills and better earning potential by completing the Leadership & Management Leadership & Management Curriculum Breakdown of the Leadership & Management Course Module 01: Introduction Module 02: Leadership Training Module 03: Management Training Module 04: Culture Training Module 05: Teamwork Training Module 06: Business Culture Training CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Leadership & Management course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Leadership & Management. It is also great for professionals who are already working in Leadership & Management and want to get promoted at work. Requirements To enrol in this Leadership & Management course, all you need is a basic understanding of the English Language and an internet connection. Career path The Leadership & Management course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Leadership & Management. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Leadership and Management Online Training This Leadership & Management will help you advance your career by providing you with the most up-to-date leadership and management information. The Leadership & Management course requires no prior knowledge or experience, as candidates are introduced to the characteristics and qualities of an effective leader. Learn how to build and optimize a high-performing team, cultivate an engaging organizational culture, and provide constructive feedback to coworkers by enrolling in this Leadership & Management course. This Leadership & Management course will help you get closer to your goals if you are new to leadership or looking to advance in your current position! By the end of the Leadership & Management, you will have a solid understanding of what makes a great leader and how to put the strategies you have learned into practice to advance your career. Enrol in this Leadership & Management course to learn how to improve your leadership and management skills. Special Offers of this Leadership Course This Leadership Course includes a FREE PDF Certificate. Lifetime access to this Leadership Course Instant access to this Leadership Course Get FREE Tutor Support from Monday to Friday in this Leadership Course Diploma in Leadership Management Course 01: Diploma in Leadership Management Course 02: Minute Taking Course Course 03: Level 2 Diploma in Business Administration Course 04: Level 5 Diploma in Risk Management Course [ Note: Free PDF certificate as soon as completing the Leadership Management course ] Leadership: Leadership Course Curriculum Industry Experts Designed this Leadership & Management course into 10 detailed modules. Assessment of Leadership & Management After you have finished the Leadership & Management, you will need to take an electronic multiple-choice exam or Assignment to see if you have grasped everything. Certification of Leadership & Management After completing the MCQ/Assignment assessment for this Leadership & Management course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Leadership Management This Leadership and Management Course is for anyone serious about their professional development. This Leadership and Management Course is designed primarily for group leaders, managers at all levels, and business professionals. Students and recent graduates who want to improve their resumes and gain experience are also welcome to enrol in this Leadership and Management Course. Requirements Leadership Management Students who intend to enrol in this Leadership and Management Course must meet the following requirements: Leadership: Good command of the English language Leadership: Must be vivacious and self-driven Leadership: Basic computer knowledge Leadership: A minimum of 16 years of age is required Career path Leadership and Management Certificates Certificate of completion Digital certificate - Included

Are you looking to enhance your Team Leader - Leadership & Management skills? If yes, then you have come to the right place. Our comprehensive course on Team Leader - Leadership & Management will assist you in producing the best possible outcome by mastering the Team Leader - Leadership & Management skills. The Team Leader - Leadership & Management course is for those who want to be successful. In the Team Leader - Leadership & Management course, you will learn the essential knowledge needed to become well versed in Team Leader - Leadership & Management. Our Team Leader - Leadership & Management course starts with the basics of Team Leader - Leadership & Management and gradually progresses towards advanced topics. Therefore, each lesson of this Team Leader - Leadership & Management course is intuitive and easy to understand. Team Leader Curriculum Breakdown of the Diploma in Leadership & Management Training at QLS Level 5 Course Module 01: Introduction Module 02: Leadership Training Module 03: Management Training Module 04: Culture Training Module 05: Teamwork Training Module 06: Business Culture Training Curriculum Breakdown of the Team Leader Course Course Outline: Module 01: Introduction to Leadership Module 02: Qualities of a Good Leader and Leadership Module 03: Creativity in Leadership Module 04: Leadership Skills and Competencies Key Highlights of the Team Leader - Leadership & Management course: Lifetime access to Team Leader - Leadership & Management course materials Full tutor support is available from Monday to Friday with the Team Leader - Leadership & Management course Learn Team Leader - Leadership & Management skills at your own pace from the comfort of your home Gain a complete understanding of Team Leader - Leadership & Management course Accessible, informative Team Leader - Leadership & Management learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Team Leader - Leadership & Management Study Team Leader - Leadership & Management in your own time through your computer, tablet or mobile device. A 100% learning satisfaction gu CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Team Leader - Leadership & Management course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Team Leader - Leadership & Management. It is also great for professionals who are already working in Team Leader - Leadership & Management and want to get promoted at work. Requirements To enrol in this Team Leader - Leadership & Management course, all you need is a basic understanding of the English Language and an internet connection. Career path Project Manager: £35,000 to £70,000 per year Operations Manager: £40,000 to £80,000 per year Human Resources Manager: £35,000 to £70,000 per year Sales Team Leader: £30,000 to £60,000 per year Customer Service Manager: £30,000 to £60,000 per year Training and Development Manager: £35,000 to £70,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Are you looking to improve your current abilities or make a career move? Our unique operations management course might help you get there! Expand your expertise with high-quality training - study the operations management course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the operations management online training course. This Diploma in Operations Management at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Why Prefer This Diploma in Operations Management Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Diploma in Operations Management course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. The operations management course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the operations management course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this operations management course. This operations management training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join this diploma in operations management program today and gear up for excellence. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the operations management course: Cleaning Supervisor 01: Introduction to Operations Management Cleaning Supervisor 02: Project Management Cleaning Supervisor 03: Business Development and Succession Planning Cleaning Supervisor 04: Process Management Cleaning Supervisor 05: Supply Chain Management Cleaning Supervisor 06: Planning & Forecasting Operations Cleaning Supervisor 07: Procurement & Purchasing Management Cleaning Supervisor 08: Manufacturing & Delivery Operations Cleaning Supervisor 09: Quality Management Cleaning Supervisor 10: Managing Risk and Recovery Cleaning Supervisor 11: Performance Management Cleaning Supervisor 12: Talent Management Cleaning Supervisor 13: Communication Skills Cleaning Supervisor 14: Negotiation Techniques Cleaning Supervisor 15: Conflict Management Cleaning Supervisor 16: Stress Management Cleaning Supervisor 17: Time Management Assessment Process After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Diploma in Operations Management at QLS Level 5 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this operations management course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path Enrolling on this Diploma in Operations Management training can lead you to the following career opportunities: Operations Manager Business Operations Analyst Program Manager Business Process Manager Production Manager Project Manager Supervisor General Manager Production Executive Certificates Certificate of completion Digital certificate - £10 Diploma in Operations Management at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Operations Management at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

Are you looking to improve your current abilities or make a career move? Our unique Project Management course might help you get there! Expand your expertise with high-quality training - study the Project Management course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Project Management online training course. This Advanced Diploma in Project Management at QLS Level 7 course is endorsed by The Quality Licence Scheme & Accredited by CPD (with 250 CPD points) to make your skill development & career progression more accessible than ever! The Project Management course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Project Management course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Project Management course. This Project Management training can help you to accomplish your ambitions and prepare you for a meaningful career. So, enrol on this Project Management course today and gear up for excellence! Why Choose Us? Earn a certificate endorsed by the Quality Licence Scheme & another certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Project Management course: Module 01: Introduction to Project Management Module 02: PMBOK and PMI Module 03: Global Project Management Module 04: Project Life Cycle Module 05: Time Management Module 06: Quality Management Module 07: Effective Planning & Scheduling Module 08: Human Resource Management Module 09: Performance Management Module 10: Talent Management Module 11: Organising Meeting and Conferences Module 12: Managing Resources Module 13: Change Management Module 14: Business Resilience and Crisis Management Module 15: Conflict Management Module 16: Stress Management Module 17: Communication Skills Module 18: Procurement & Purchasing Management Module 19: Risk Management Assessment Process You must complete the assignment questions given at the end of the and score a minimum of 60% to pass the exam and achieve the Quality Licence Scheme endorsed certificates. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Advanced Diploma in Project Management at QLS Level 7 exam, you will be able to request a certificate with additional cost that the Quality Licence Scheme has endorsed. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Project Management: Project Manager course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path Project Manager (Avg. Annual Salary: £25,000 - £65,000) Project Scheduler (Avg. Annual Salary: £15,000 - £35,000) Quality Assurance Tester (Avg. Annual Salary: £18,000 - £50,000) Certificates Certificate Accredited by CPDQS Digital certificate - £10 Advanced Diploma in Project Management at QLS Level 7 Hard copy certificate - £136 Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Diploma in Project Management at QLS Level 7, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 139 GBP inside the UK 149 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS Upon finishing the Project Management course, you need to order to receive a Certificate Accredited by CPDQS that is accepted all over the UK and also internationally. The pricing schemes are: 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

The Key Account Management (KAM) Certificate at QLS Level 3 course provides comprehensive insights into the world of Key Account Management, emphasizing the importance of understanding key accounts and building strong relationships with them. Participants will learn essential elements of KAM, effective planning, value delivery, and the significance of record keeping to achieve success in managing key accounts. Learning Outcomes: Understand the fundamentals of Key Account Management and its role in business success. Recognize the purpose and significance of Key Account Management in a competitive market. Identify and analyze key accounts, understanding their unique needs and requirements. Comprehend the essential elements and strategies involved in effective Key Account Management. Explore the qualities and skills that make a successful Key Account Manager. Learn how to build and deliver value to key accounts, fostering strong and long-lasting relationships. Develop efficient Key Account Planning techniques to achieve business goals. Gain insights into business customer marketing and development to drive growth with key accounts. Learn the art of developing and nurturing key relationships for mutual benefits. Understand the importance of meticulous record-keeping for effective Key Account Management. Explore internal aspects of KAM, including coordination within the organization for success. Master the art of crafting a compelling value proposition that resonates with key accounts. Why buy this Key Account Management (KAM) Certificate at QLS Level 3? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Key Account Management (KAM) Certificate at QLS Level 3 for? This course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Key Account Management (KAM) Certificate at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Key Account Management (KAM) Certificate at QLS Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Key Account Management (KAM) Certificate at QLS Level 3 is a great way for you to gain multiple skills from the comfort of your home. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Module 1: Introduction to Key Account Management Introduction to Key Account Management 00:32:00 Module 2: Purpose of Key Account Management Purpose of Key Account Management 00:26:00 Module 3: Understanding Key Accounts Understanding Key Accounts 00:28:00 Module 4: Elements of Key Account Management Elements of Key Account Management 00:37:00 Module 5: What Makes a Good Key Account Manager What Makes a Good Key Account Manager 00:35:00 Module 6: Building and Delivering Value to Key Accounts Building and Delivering Value to Key Accounts 00:21:00 Module 7: Key Account Planning Key Account Planning 00:22:00 Module 8: Business Customer Marketing and Development Business Customer Marketing and Development 00:29:00 Module 9: Developing Key Relationships Developing Key Relationships 00:22:00 Module 10: The Importance of Record Keeping for Key Account Management The Importance of Record Keeping for Key Account Management 00:18:00 Module 11: Internal KAM Aspects Internal KAM Aspects 00:26:00 Module 12: The Value Proposition The Value Proposition 00:28:00 Assignment Assignment - Key Account Management (KAM) Certificate at QLS Level 3 02:00:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Elevate your personal and professional journey with our QLS Level 3 Self-Esteem & Assertiveness course. In this transformative learning experience, immerse yourself in modules carefully designed to unravel the intricacies of self-confidence, goal setting, and effective communication. As you navigate through topics such as overcoming obstacles, mastering coping techniques, and dealing with difficult behavior, you'll embark on a holistic exploration of the components that contribute to a resilient and assertive mindset. This course is not just a curriculum; it's a dynamic pathway towards self-discovery, empowerment, and the cultivation of skills that will empower you to confidently navigate life's challenges. Learning Outcomes Define and articulate the personal significance of self-confidence. Identify and overcome obstacles hindering the attainment of personal and professional goals. Develop effective communication skills for impactful interactions. Recognize the importance of goal setting in fostering self-esteem. Acquire coping techniques and strategies for dealing with challenging situations. Why choose this Self Esteem & Assertiveness at QLS Level 3 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Self Esteem & Assertiveness at QLS Level 3 course for? Individuals looking to boost their self-belief and communication prowess. Aspiring leaders eager to enhance their assertiveness in decision-making. Professionals aiming for improved personal image and presence. Speakers and trainers seeking impactful presentation methods. Anyone keen on personal growth and effective coping strategies. Career path Leadership Consultant - Average UK salary: £55,000 - £65,000 Life Coach - Average UK salary: £30,000 - £40,000 Corporate Trainer - Average UK salary: £40,000 - £50,000 Personal Development Mentor - Average UK salary: £35,000 - £45,000 Negotiation Specialist - Average UK salary: £50,000 - £60,000 Communication Strategist - Average UK salary: £45,000 - £55,000 Prerequisites This Self Esteem & Assertiveness at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Module 01: What Does Self-Confidence Mean To You? What Does Self-Confidence Mean To You 00:15:00 Module 02: Obstacles to Our Goals Obstacles to Our Goals 00:07:00 Module 03: Communication Skills Communication Skills 00:11:00 Module 04: The Importance of Goal Setting The Importance of Goal Setting 00:11:00 Module 05: Feeling the Part Feeling the Part 00:09:00 Module 06: Looking the Part Looking the Part 00:08:00 Module 07: Sounding the Part Sounding the Part 00:09:00 Module 08: Powerful Presentations Powerful Presentations 00:07:00 Module 09: Coping Techniques Coping Techniques 00:08:00 Module 10: Dealing with Difficult Behavior Dealing with Difficult Behavior 00:08:00 Assessment Assignment - Self Esteem & Assertiveness at QLS Level 3 02:00:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Venture into the realm of IT service excellence with the ITIL Practitioner course, where the chronicles of Information Technology Infrastructure Library (ITIL) come to life. This immersive educational experience is tailored to enlighten enthusiasts on the intricate tapestry of IT Service Management (ITSM) and the Continuous Service Improvement (CSI) model that stands at the heart of ITIL practices. From the foundational bricks of principles and themes, the course ascends to the strategic nuances of Organizational Change Management (OCM), ensuring participants grasp the transformative nature of IT services. The curriculum delves into the mechanisms that fortify communication as a catalyst for service enhancement. Learners are equipped with the proficiency to employ metrics and measurement as a compass for ITSM efficacy. As the narrative progresses, the course unravels the synthesis of CSI within the broader ITIL framework, beckoning participants to not just witness but also weave the future of IT services and their governance. Learning Outcomes Understand the core principles of ITIL and ITSM, including the CSI model. Develop insights into effective Organizational Change Management. Learn to foster impactful communication strategies within IT service management. Acquire the ability to measure and utilize metrics for IT service enhancement. Integrate CSI strategies effectively within ITIL and organizational practices. Why choose this ITIL Practitioner course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this ITIL Practitioner course for? IT professionals seeking to expand their ITIL knowledge. Managers overseeing IT service management teams. Change agents responsible for implementing IT service improvements. Individuals aspiring to integrate ITIL practices within their organizations. Analysts focused on service management metrics and performance. Career path ITIL Practitioner: £35,000 - £60,000 IT Service Manager: £40,000 - £70,000 Change Manager: £45,000 - £65,000 ITIL Consultant: £50,000 - £75,000 Quality Assurance Manager: £40,000 - £60,000 Performance Analyst: £30,000 - £50,000 Prerequisites This ITIL Practitioner does not require you to have any prior qualifications or experience. You can just enrol and start learning.This ITIL Practitioner was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Introduction to ITIL Practitioner Course Introduction 00:14:00 ITSM & Continual Improvement Learning Objectives 00:06:00 Selecting a Management System 00:11:00 Systems Thinking 00:13:00 The 4Ps 00:13:00 Communication & Management Systems 00:14:00 Organizational Capabilities 00:10:00 Adopt, Adapt & Realize 00:15:00 Outside-in vs Inside-out Thinking 00:11:00 Defining a Service 00:05:00 Metrics & Measurement 00:06:00 Improvement, the Practitioner & CSI 00:10:00 Driving IT Service Management Summary 00:15:00 Checkpoint 00:16:00 Principles & Themes Learning Objectives 00:04:00 Principles 00:24:00 Themes 00:09:00 Principles & Themes in Practice 00:08:00 Principles & Themes Summary 00:03:00 Checkpoint 00:07:00 Organizational Change Management (OCM) Learning Objectives 00:02:00 Role & Impact of OCM on Improvement 00:07:00 OCM Activities 00:16:00 OCM & Systems Thinking 00:06:00 OCM Summary 00:06:00 Checkpoint 00:10:00 Effective Communication to enable CSI Learning Objectives 00:01:00 Value, Importance & Benefit of Good Communication 00:05:00 Principles of Communication 00:11:00 Role of Influence 00:07:00 Communication Summary 00:05:00 Checkpoint 00:09:00 Use Metrics & Measurement Learning Objectives 00:02:00 CSFs, KPIs & Improvement 00:18:00 Analyze CSFs & KPIs in Context 00:09:00 Assessments 00:04:00 Use Metrics & Measurement Summary 00:05:00 Design a Report 00:07:00 Checkpoint 00:07:00 CSI Approach Learning Objectives 00:02:00 It Depends 00:09:00 Approach Deconstructed 00:25:00 Goal Question Metric (GQM) Approach Introduction 00:08:00 CSI Approach Summary 00:05:00 Checkpoint 00:06:00 Integrating CSI with ITIL & Beyond Learning Objectives 00:01:00 CSI Approach for the ITIL Practitioner 00:07:00 CSI Approach in ITIL 00:25:00 CSI Approach, PRINCE2 & RESILIA 00:06:00 Integrating CSI with ITIL & Beyond Summary 00:03:00 Checkpoint 00:06:00 Workbooks Workbooks - ITIL Practitioner - Video Training Course 00:00:00 Assignment Assignment - ITIL Practitioner 00:00:00