6763 Insights courses in London delivered On Demand

The Medical Receptionist – CPD Accredited Course is tailored for individuals keen to develop their career in the healthcare sector. It offers a thorough understanding of the crucial tasks involved in managing front-of-house operations in medical environments, including patient interaction, appointment scheduling, and maintaining professional standards. This course provides a solid foundation for those who wish to work in medical practices, clinics, or healthcare facilities, without the need for in-person attendance. Throughout the course, learners will explore administrative skills, customer service excellence, and the essential organisational techniques that ensure a smooth-running practice. With accreditation from CPD, this course offers valuable insights into the duties of a medical receptionist, preparing learners for a variety of roles within the healthcare industry. Whether you're aiming to enter the field or elevate your existing knowledge, this course is a practical choice for career advancement. It ensures that you acquire the right knowledge to handle both day-to-day tasks and the more specific challenges encountered in a busy healthcare setting. Course Curriculum: Module 1: Introduction to Healthcare and Receptionists Module 2: Organise Schedules Module 3: Maintaining Medical Records Module 4: Effective Filing Systems in Medical Offices Module 5: Confidentiality in a Medical Environment Module 6: Time Management Module 7: Medical Jargon and Terminology Module 8: Maintaining Workplace Safety Module 9: Information Technology in Health Care Module 10: Legal aspects and Ethics Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Medical Receptionist - CPD Accredited course, you will qualify for the CPD Certification Service (CPD UK) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Medical Receptionist - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Medical Receptionist - CPD Accredited training.

In today's competitive business environment, effective customer relationship management (CRM) is a must. This CPD Accredited CRM Course provides a solid understanding of the strategies and tools used to manage customer interactions and drive business growth. Designed to provide you with a thorough grounding in CRM principles, this course equips you with the knowledge needed to build strong customer connections, enhance loyalty, and improve overall business performance. Whether you're an aspiring marketer or looking to expand your skill set in the customer service realm, this course will give you the critical insights to handle customer relationships with confidence. The course content covers a wide range of topics including CRM strategy, customer segmentation, database management, and the role of technology in enhancing customer engagement. Delivered entirely online, it allows you to learn at your own pace while building up essential CRM expertise. By the end of the course, you’ll have a comprehensive understanding of the CRM landscape, along with the tools to implement successful strategies within your organisation, enhancing customer satisfaction and retention. This course provides the flexibility to improve your knowledge base from anywhere, with no need for physical attendance—ideal for busy professionals. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The CRM - Customer Relationship Management - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our CRM - Customer Relationship Management - CPD Accredited training.

They say actions speak louder than words—and in the world of body language, this couldn’t be truer. Whether you're navigating a negotiation or simply reading between the lines in a video call, understanding non-verbal cues gives you the edge. This CPD-accredited course peels back the layers of human behaviour to reveal how posture, gestures, and facial expressions convey messages even when words fall short. It’s all about making sense of the silent conversation happening around us, every day. Designed for learners from all backgrounds, this course offers structured insights into how body language influences perception, trust, and communication. Whether you're looking to enhance your interpersonal dynamics or simply want to know when someone’s fibbing during a Zoom call—this course equips you with the knowledge to read people with greater clarity. Flexible, accessible and jargon-free, it’s a fascinating journey into what we all say without saying a word. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Understanding the Basics Module 02: Non-Verbal Communication Module 03: Science of Body Language - Head-Part 1 Module 04: Science of Body Language - Head-Part 2 Module 05: Science of Body Language - Hand Module 06: Science of Body Language - Mid Body Module 07: Science of Body Language - Lower Body Module 08: Understanding People Module 09: Personality and Types of It Module 10: Digital Body Language Module 11: Use Body Language Module 12: Persuasion or Manipulation Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 15 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The The Secrets of Body Language - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our The Secrets of Body Language - CPD Accredited training.

Looking to gain a solid grasp of accountancy without stepping foot in a classroom? This CPD-accredited online course is designed to walk you through the essentials of accounting with clarity and a bit of charm. Whether you’re brushing up on the basics or curious about cash flow and balance sheets, this flexible programme is tailored to suit learners who prefer structure without the stiff upper lip. From core accounting concepts to understanding ledgers and reports, each module is packed with expert-led insights designed to build confidence at your own pace. This course is ideal for those working in administration, finance, small business operations or simply anyone keen on understanding the numbers behind the scenes. You’ll be able to study from anywhere, anytime—without having to decode jargon or wrestle with complicated theories. With lifetime access and instant certification upon completion, it’s never been simpler to explore accountancy in a way that’s straightforward, informative and smartly delivered. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Accounting Module 02: The Role of an Accountant Module 03: Accounting Concepts and Standards Module 04: Double-Entry Bookkeeping Module 05: Balance Sheet Module 06: Income statement Module 07: Financial statements Module 08: Cash Flow Statements Module 09: Understanding Profit and Loss Statement Module 10: Financial Budgeting and Planning Module 11: Auditing Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Accountancy - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Accountancy - CPD Accredited training.

Creating a safe, respectful learning environment is vital in any educational setting, and managing behaviour effectively plays a central role in achieving this. Our Positive Handling in Schools CPD Accredited Course is designed to guide educators and school staff through a structured understanding of conflict management and the appropriate use of physical intervention when necessary. This course walks you through current government guidance, duty of care, and legal frameworks, offering a strategic and informed approach to decision-making in high-pressure situations. Each module covers essential insights, from understanding the aggression curve to exploring the SCARF model and recognising the complexities around trauma and disability. You'll also gain knowledge on appropriate screening, searching and confiscation methods. Whether you're part of the teaching staff, support team, or involved in school leadership, this course equips you with the knowledge to manage behaviour confidently and responsibly—while maintaining a calm and supportive educational space. Course Curriculum: Module 01: Introduction to Positive Handling in School Module 02: A Serious Business Module 03: The Aggression Curve Module 04: Trauma and Disability Management Module 05: The SCARF Model Module 06: Government Advice and Guidance Module 07: Making Decisions: Duty of Care Module 08: The Law Module 09: Physical Intervention and Restraint Module 10: Screening, Searching and Confiscation Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Positive Handling in Schools - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? The Positive Handling in Schools - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Positive Handling in Schools - CPD Accredited training.

Effective team management lies at the heart of every successful organisation. This CPD-accredited course delves into the essential principles of building, leading, and maintaining productive teams in today’s dynamic business environment. From understanding the nuances of leadership styles to mastering communication and negotiation, the curriculum equips learners with the knowledge to inspire and motivate diverse groups. Whether managing in-person or virtual teams, participants will gain insights into managing stress, handling conflicts, and navigating change with confidence. Designed for professionals aiming to enhance their leadership capabilities, this course offers a structured approach to talent management and succession planning, ensuring sustainable growth and continuity within any organisation. With a strong focus on time management, risk assessment, and mental wellbeing, it addresses the full spectrum of challenges faced by modern managers. This course is ideal for anyone looking to refine their approach to team leadership while advancing their professional development in a flexible, accessible format. Course Curriculum: Module 01: Defining Team Module 02: Understanding Management and Leadership Module 03: Building High Performing Teams Module 04: Motivating Team Members Module 05: Talent Management Module 06: Stress Management and Mental Health Module 07: Succession Planning Module 08: Communication Skills Module 09: Negotiation Techniques Module 10: Managing Change Module 11: Managing Time Module 12: Managing Conflict Module 13: Risk Management Process Module 14: Managing Virtual Teams Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Team Management - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Team Management - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Team Management - CPD Accredited training.

The Library and Information Science course offers a deep dive into the evolving landscape of information management, blending traditional library principles with modern digital innovations. This course explores how information is organised, accessed, and managed across various platforms, including digital and virtual libraries. Students will gain valuable insights into the roles and responsibilities of information professionals, understanding how they navigate the demands of policy, legislation, and human resource functions within library settings. The curriculum is designed to sharpen knowledge of data management and information services, preparing learners for diverse roles within this dynamic field. Through engaging modules covering everything from information organisation to the challenges faced by data librarians, this course provides a well-rounded understanding of the sector’s current trends. It is ideal for those looking to broaden their expertise in library science without needing to attend in person. Whether you are starting a career in information management or enhancing existing knowledge, this course presents relevant concepts and practices that reflect today’s information environment and its ongoing developments. Course Curriculum: Module 01: Introduction to Library and Information Science Module 02: Information Science: A Service Perspective Module 03: Information Professionals on the Job Module 04: Information Policy Module 05: Information Organisation Module 06: The Data Librarian Module 07: Human Resources Functions in the Library Module 08: Digital and Virtual Libraries Module 09: Library Legislation Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Library and Information Science - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? The Library and Information Science - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Library and Information Science - CPD Accredited training.

In today’s interconnected business landscape, understanding cultural differences is essential for effective communication and collaboration. The Cross-Cultural Awareness Training course offers a clear pathway to recognising and appreciating the subtle nuances that influence interactions across diverse cultures. From identifying communication styles to exploring cultural values, this course provides valuable insights that help foster respectful and productive relationships in any professional environment. This course is designed to enhance your ability to work confidently within multicultural teams and global organisations. You will explore key concepts such as cross-cultural communication, corporate cultural awareness, and managing culturally diverse teams, all through a focused and accessible online format. Whether you are a team leader, manager, or simply eager to broaden your cultural understanding, this training supports the development of essential skills to navigate cultural complexities with sensitivity and confidence. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Cross-Cultural Awareness Module 02: Cross-Cultural Communication Module 03: Corporate Cross-Cultural Awareness Module 04: Cross-Cultural Design Module 05: Cross-Cultural Competency Module 06: Cultural Values Module 07: Working with and Managing a Culturally Diverse Team Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Cross-Cultural Awareness Training - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Cross-Cultural Awareness Training - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Cross-Cultural Awareness Training - CPD Accredited training.

The Site Management Safety Training Scheme (SMSTS) is designed for professionals overseeing construction sites who want to sharpen their knowledge of safety protocols and site management. This CPD accredited course provides essential insights into maintaining a secure and organised work environment, covering crucial topics such as health and safety legislation, risk assessment, and the management of occupational hazards. By following recognised guidelines, learners will gain a clear understanding of their responsibilities and best practices for reducing risks and safeguarding everyone on site. This course also delves into specific areas like Construction Design and Management (CDM) regulations, behavioural safety, and the challenges of working at height, scaffolding, and excavations. It is ideal for site managers, supervisors, and those involved in site operations who need to refresh or expand their knowledge of safety management. Delivered entirely online, this course offers flexible learning that fits around your schedule, ensuring you stay informed and confident in promoting a safe construction environment without the need for physical attendance. Course Curriculum: Module 01: Health and Safety at Work Module 02: Site Set-Up Module 03: Construction Design and Management (CDM) Regulations Module 04: Risk Identification, Assessment and Management Module 05: Behavioural Safety Module 06: Management of Occupational Health Module 07: Electricity Module 08: Working at Height Module 09: Scaffolding Module 10: Excavations and Confined Space Module 11: Demolition Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Site Management Safety Training Scheme - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Site Management Safety Training Scheme - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Site Management Safety Training Scheme - CPD Accredited training.

Product management is at the heart of successful businesses, guiding the journey from idea to market success. This course offers a thorough exploration of the essential concepts behind managing products effectively, equipping learners with the knowledge to navigate product lifecycles, pricing strategies, and market positioning. It covers everything from understanding different product types and classifications to crafting detailed product plans that align with business objectives. Whether you’re new to the field or seeking to deepen your understanding, this course provides valuable insights into the strategic side of product management. Through well-structured modules, participants will explore the stages of new product development, analyse brand and product portfolios, and examine channels management to optimise distribution. The course also delves into marketing basics and financial analysis, enabling a rounded perspective on how products contribute to business growth. Delivered entirely online, this CPD-accredited programme is designed to enhance your expertise without the need for physical attendance, making it an accessible choice for busy professionals looking to refine their product management capabilities. Course Curriculum: Module 01: Introduction to Product Management Module 02: Product Classification Module 03: Developing the Product Plan Module 04: New Product Development Module 05: Levels of a Product and Product Life Cycle Module 06: Product Pricing Strategy Module 07: Product and Brand Portfolio Analysis Module 08: Channels Management Module 09: Basics of Marketing for Products Module 10: Financial Analysis for Product Management Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Product Management - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Product Management - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Product Management - CPD Accredited training.