Booking options
£23
£23
On-Demand course
All levels
Learn professional office skills and become prepared for a successful career in the corporate world. This course will teach you all the office skills you need to become a shining star employee in any job.
Being good at your job means more than just knowing how to do one thing; it means being well-organised, well-put-together, well-spoken and well-skilled at using the fundamental tools and software the business world relies upon.
So having mastery over things like the MS Office suite, knowing how to organise meetings properly, understanding how to communicate with colleagues professionally and managing time effectively all fall under the office skills category.
From this course, you will learn all of that plus some more. The course will give you the fundamental skills that every employer looks for in employees- no matter the industry. So, gain some evergreen skills and earn a certificate that'll help you get your foot in the door to new jobs and opportunities; enrol in the course now, and we'll see you in class.
Additionally, you get:
Free exam
Free assessment
Free certificate
Free Tutor support
Hurry up and enrol, before the offer expires!
Course Curriculum:
Module 01: Introduction to Customer Relationship Management (CRM)
Module 02: CRM Fundamentals
Module 03: CRM Strategies
Module 04: Data Analysis in CRM
Module 05: CRM Databases
Module 06: Deepening Customer Relationship
Module 07: Handling Customer Complaints
Module 08: Future of CRM
Course Assessment
You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.
Accredited Certificate
After successfully completing this CRM - Customer Relationship Management - CPD Accredited course, you will qualify for the CPD Certification Service (CPD UK) certified certificate from Training Express.
Disclaimer: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license.
Why Choose The CPD Certification Service Accredited Course?
With 25 years of experience in the Continuous Professional Development sector, CPD Certification Service (CPD UK) is the leading CPD accreditation organisation in the UK, working across all industry sectors. The CPD Certification Service provides recognised independent CPD accreditation compatible with global CPD requirements.
Hundreds and thousands of professionals recognise the CPD Certified symbol as the qualitative benchmark that reflects and sets the industry standards. CPD UK evaluates learning activities to the highest standards and courses are certified against the universally accepted structured checklist.
10 CPD hours / points Accredited by The CPD Certification Service
The CRM - Customer Relationship Management - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.
There are no formal entry requirements for the course, with enrollment open to anyone!
Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our CRM - Customer Relationship Management - CPD Accredited training.
About Us