68 Courses in Manchester

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

Embark on a journey to become a workplace hero with our comprehensive one-day First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.

Overview This course has been created to help safely navigate attendees through the minefield of absence management, paying attention to issues of systems, procedures and organisational culture along the way. Using a selection of exercises, activities and sample documents, the course examines some traditional methods of management as well as some more contemporary and innovative ways of keeping a lid on casual absence. Attendees will take away a number of practical tools and ideas to enable them to target performance improvement when back at their desks. Description It’s estimated that absence from work costs the UK economy over £13 billion per year, with the ‘average’ employee taking around seven days off sick annually. The need for managers, HR people and leaders to control absenteeism is critical if a company is to survive and prosper. But just what is ‘absence’? And how do we go about managing it and reducing it wherever we can, without falling foul of employment law? As well as the usual training material, attendees on this course also receive several useful handouts and exercises relating to absence management. Topics covered: An Absence Management Model – this section identifies a simple model for managers to apply when dealing with absenteeism Defining Absence – the text book definition will help learners clearly understand what is meant by absence Types of Absence – unravelling the different types of absence and distinguishing between absence and leave Classifying Absence – by classifying types of absence, the learner can begin to get a steer on how to manage it Statistics – identifying the real cost of absence and looking at regional and sector differences Reasons for Absence – considering the high-level issues that have an impact on absence, like culture and job design Causes of Sickness – here the national league tables of sickness causes are discussed, giving the learner the chance to reflect on their own team or company Absence Management – Stage 1 – contracts, policies, procedures and legal entitlements are all examined here, to allow learners to get a grasp of what they have to know to Absence Management – Stage 2 – record keeping, costing absence and benchmarking provide the chance for analysis and understanding in the context of the learner’s own organisation Absence Management – Stage 3 – setting out the skills and interventions that managers need to apply in the effective management of absence, including: communication, professional advice, workplace issues and return to work interviews Traditional Approaches – an examination of performance management, sick pay, discipline, recruitment and selection and how these can lend themselves to effective absence management Reducing Absenteeism – through less traditional approaches, looking at ‘carrots and sticks’, targets, employee assistance, unusual initiatives and organisational culture. Recent Developments – considering the impact of ‘fit notes’ and potential pandemics. Who should attend This course has been designed for anyone that deals with absence or needs to have an awareness of the absence management process. This could include; Team leaders, supervisors, managers, HR professionals and anyone else involved in the management of people or organisations. Requirements for Attendance None.

Embark on a journey to become a workplace hero with our comprehensive one-day First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.

Watercolour for Beginners – Saturday 8th June – 10:30-13:30- Friends Meeting House Manchester During this course, you will discover how a deeper understanding of painting techniques can equip you with the practical methods and skills to help you with any future paintings you want to attempt. Suitable for people of all levels of experience; from those who are new to watercolour painting, to more experienced artist, this foundational course in watercolour painting, unites primary techniques so that you can expand your creativity in one coherent approach. This fully guided course covers topics such as: · Seeing shape: Translating three-dimensional objects into simple shapes before painting. · Mark Making: Exploring different types of marks and developing good brush control. · Understanding Basic Techniques: Learning fundamental techniques such as creating washes, wet-on-wet, wet -on-dry, glazing, lifting, and blending. · Colour Mixing: Learning how to mix colours to create a wide range of hues and values. · Composition: Exploring the principals of composition and design to create visually interesting drawings. · Subject Matter Exploration: Experimenting with different subjects such as still life and flowers. General Info: ⏳ Duration: 3 Hours 📍 Location : Friends Meeting House, Mount Street, Manchester , M2 5NS 👤 Age required: 16+ with a valid ID ♿ Accessibility: This venue is wheelchair accessible What We Will Provide: · Watercolour Paper & Drawing board · Drawing pencils, eraser, and sharpener · A range of watercolour paints . Tuition from our resident watercolour artist .Instructional handbook

Gain the clarity and confidence to take on inspections successfully with this actionable workshop.

Logistics for Traders: Importance, Role and Benefits. This session will look at how logistics is a critical component within the supply chain but is often overlooked.

Are you a customs agent/ Importer ? Or does your company use customs agents and intermediaries to help you trade with the EU and the Rest of the World? If so, you need to know how to meet customs requirements fast and efficiently now the new customs declaration system CDS is in place. We can help.

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction. For more queries, reach out to us: info@mangates.com