Understanding how to plan for capacity, be able to forecast and manage budgets is a critical skill in today's leadership and management environment. This programme will not only support your understanding but will also help you to practically put the learning into practice.
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.
This Skills for Care Endorsed & CPD accredited training has been designed for existing Social care Staff in line with CQC requirements. Delivered by experienced and professional tutors and trainers with over 25 years of combined experience.
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.
Our 6 hour Emergency First Aid at Work course gives the participant the knowledge, skills and confidence to deal with with first aid incidents in the work environment. Employers can book this course for their employees in the knowledge that they are fulfilling their duty to provide quality first aid training to their employees.
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.